We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,936 reviews.
Easy, quick, cheap(er)!
28/09/15
I was going to relive Parcel Monkey of any blame in this incident as it is the couriers fault(DX if you are wondering) that the delivery is late and they did facilitate things with an easy to use website. However when i contacted parcel monkey about compensation for the late arrival of my delivery(3 days later then promised) despite their website explicitly stating "Your item will be delivered within 24 hours" at the point of sale Parcel Monkey has tried to throw terms and conditions at me. I have now escalated this. To add to this, i contacted them on the day of the proposed delivery about the item which was not out for delivery and in was told i would receive correspondence and that they had contacted the courier... Parcel Monkey did not get back to me.
28/09/15
i have used them a few times, and a few times they have charged me extra, all i can do is put in the correct weight & dimensions on their site (which i do carefully) and yet somehow they come back to me with an email saying we have charged your car extra because of a volumetric change in the parcel dimensions WTH???!!!???!!! A load of bull. They will purposely do this to lure you in with a good price, and then charge you extra by saying - oh we use a laser scanner and this changes the volumentric weight. So my parcel weighed 0.3 kg, and they come back to me saying it actually has a new weight of 1.2kg WHEN IT DOES NOT!!!!!! VERY POOR WILL NEVER USE AGAIN!!!
28/09/15
ive used parcel monkey for a while now,prices seemed to go high at one point,but now down sensible again SO GLADLY USING AGAIN..
28/09/15
If I could create a God it would be called Parcel Monkey
28/09/15
Just look at the multitude of messages and then info given was wrong, never again, Parcel left 4 days late my client is not happy nor am I
28/09/15
Im impressed. From the moment I dropped the parcel off at a local collecting station to the time it arrived i was informed of the parcels progress. The recipient was informed of the delivery slot.
Excellent service, keep up the good work!
28/09/15
Saved £10 with parcel monkey smooth and easily understood steps which was crucial for my first time sending to Guernsey.
28/09/15
Nothing to say other than FANTASTIC SERVICE FROM START TO FINISH.
28/09/15
Found the website to be very easy to use and great value. Would definitely recommend.
28/09/15
Brilliant website, will be using it for all delivers I need to make, from now on.
28/09/15
I had an issue to send a parcel to Jersey which had to be there in 2 days, I went online to get quotes, parcel monkey was not only the best priced but it had the easiest online booking system and once I printed the paperwork the courier arrived and I was able to track its journey with ease!! A******
28/09/15
Easy to follow instructions took 5 mins and parcel all sorted and ready to go. No problems.
28/09/15
Quick collection and extremely quick delivery...
28/09/15
Arranged a collection through PacelForce and saved me 50%+ over what ParcelForce themselves were quoting. Thank you Parcel Monkey
28/09/15
Good price, arrived on time. Only reservation is they dont tell you at what time they will pick up the parcel so had to wait at home for hours.
28/09/15
I shall use service again. Easy to use and understandable. No catches.
28/09/15
I arranged my pick-up for a certain day as I knew someone would be in the house on that particular day, not the day before and not the day after. No one arrive on said day, they did however arrive the next day when no one was in the house. Unacceptable service. I will be demanding a refund as the parcel was quite large and cost me a lot of money. The parcel has now been disposed of losing me even more money. Awful service. I would not recommend using Parcel Monkey.
28/09/15
The initial information was a little confusing:
1. the information given on the tracking service assumed that the parcel was to be collected, though in fact it was to be dropped off at post office
2. the post office suggested as the pick-up point was unable to receive the parcel
3. the tracking service said that collection had been attempted but refused (possibly because the post office was closed.
4. Thereafter the tracking info was accurate and successful delivery achieved.
27/09/15
Sent a parcel from UK to Germany. Booked online Sunday evening, parcel was picked up around noon on Monday and arrived in Germany on Wednesday. Great service, great price. Cant ask for anything more.
27/09/15
Easy to use,good comparisons,wouldnt hesitate to use again
27/09/15
The parcel was collected from me at the specified time by a very helpful driver. Have been able to track the parcel on its journey, will be very pleased if it is delivery Thursday as scheduled and would then give 5 stars
27/09/15
Once the order was placed, everything was carried out efficiently with clear information as to collection, tracking and delivery readily available at all times. Small problem with delivery address, easy to find information to sort problem. Will use again.
27/09/15
I selected a collector/deliverer from the website. paid for the service, printed the label to fix to the parcels. They were collected quite late in the afternoon. and delivered 5 days later as told. Good service
27/09/15
could not have been better picked up on Tuesday morning in Yorkshire, delivered Thursday morning in France limousin region
27/09/15
Brilliant I choose parcal force via this company and payed for nxt day delivery and it got there Ive had a bad experience before with another company I will use u again one very happy customer thank u so much
27/09/15
Biggish parcel picked up promptly at specified address in UK and delivered to Kansas address at a speed never before experienced with any other carrier. Yet not as expensive as the others were!
Very pleased and definitely will use Parcel Monkey again.
27/09/15
Cheaper service but pray to your parcel be delivered, otherwise, you wont see it again. Never trust their delivery time schedule that 3 - 7 days never worked EVER!!!! Dont bother to contact costumer service you wont get satisfactory answers or explanations.
26/09/15
Its the first time I use Parcel Monkey and definitely I will repeat. I have to send parcels quite often and Im impress, fast delivery and update tracking. 5 *
26/09/15
By far the best quotes around and quality service from start to finish.
Highly recommend.
26/09/15
Couldnt contact them except by email which was responded to but its always the next day, sometimes you want an answer to a query straightaway. Even a live "chat line" would be better than email.
26/09/15
I admit I was a bit dubious, having not used this site before, but Parcel Monkey was easy to use and gave me good options of prices and services (e.g. next day, overseas, etc). I was able to choose the most appropriate service for my needs. Insurance included up to certain value free of charge. Easy to book and pay for. Parcel Monkey stated that the courier (Parcelforce in my case) would collect my parcel between 9am and 6pm. I was getting worried by half 5 but at 10 to 6 the courier turned and whisked my parcel away. Delivered on time. No hassles. Great service overall.
26/09/15
I used this service to send a parcel to Sri Lanka. Its gone to the destination within 4 days. It was so quick.
26/09/15
Sent a large parcel from UK to Canada. It was easy to order online. Parcel was picked up on time and delivered within 5 days. I would use the service again.
26/09/15
for the last 2 or 3 years, I have used PM whenever Im looking to send a package.
Ive used ParcelMonkey both for UK and for International deliveries.
Never had any kind of problem and found booking quick and convenient. No quibble with the rates either.
Very satisfied
26/09/15
I dont often book a courier, this time the parcel was to be collected from a friend in UK and delivered to me in France. It was easy to get a cost and time estimate and to book, though the assumptions were that the person booking was the sender, not recipient. Progress tracking was useful and the only annoyance was when delivered was subsequently estimated as a day later than offered at booking. However it was in fact delivered in 2 days as promised.
26/09/15
Everything was easy and they kept me informed every step of the way
26/09/15
Parcelmonkey is still one of the cheapest national / international courier sites, but now they have improved the customer service side of the site. There are online chat apps, and the parcels tracking service now displays details of whats happening with your parcel, as well as supplying links to the 3rd party couriers tracking site where applicable.
Depending on the courier you choose (check the reviews carefully!) youll end up with a very quick service at a fraction of the normal cost, with customer service apps now up to the standard of most of the big name couriers.
26/09/15
i was recommended by a friend and ok its cheap but i should have payed that bit more and got a faster service my parcel after 7 days is still in uk i could have drove myself and it would have taken me 2 days so i dont think i be using this company again my parcel is urgent and needs to be in bulgaria
26/09/15
I selected a service to Mexico and was only given the option of collection. The collection was scheduled between 9am and 6pm. The collection was going to be made by Parcelforce so I tried using the online chat to ask if it was parceforce making the collection, could I please drop the package off rather than waiting in all day. I was told it was not possible due to a difference in paperwork. When the parcelforce van collected the parcel, he couldnt have cared less what paperwork was on it!
25/09/15
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