We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Brill service would use again
05/11/15
Easy to use website and easy to track with good customer service even if it is via email
05/11/15
The box was collected as advised and delivered to Ireland it took a little longer than advised but we live on the Isle of Wight once things reach the mainland no problem I would recomend parcel monkey to my friends as it was much cheaper and worked very well ,I certainly will be using them again
05/11/15
Delivered my parcel within stated time, goods delivered in good condition and great price And I can track my parcel - what more can you ask
05/11/15
I wanted to send my Grandson a scooter for his birthday, normally I send through Royal Mail to Australia but there are weight restrictions of 2kg for standard parcels. Once you go over that weight the price increases 3 fold.With Parcel Monkey you get a range of couriers, prices & delivery estimates so you can choose which is best for you. The booking process was easy and the parcel was collected on 29/10/15. I was able to track its progress and my daughter contacted me today to confirm she had received the parcel. I am definitely going to use Parcel Monkey for my Christmas present this year.
05/11/15
Even the collection courier driver said its cheaper with parcel monkey that going direct to his company
05/11/15
What could be a very good business is let down by the worst communications imaginable. With logistics things may well go wrong and being able to communicate with the provider/organiser is essential but in this case there is no telephone communications for customers with email are left unanswered and trying to find the place on their website for web-chat is as elusive hens teeth. The headline costs seem to be reasonable but quickly rise when details are added. Frankly, the alleged benefits of a small independent logistics team appear to be a myth and it would be better and cheaper to go an established carrier for the whole experience - after all they will end up couriering the package. These established companies do have customer service teams, they do collect the correct package and they ensure that the package is delivered correctly. There is a better courier experience just a few clicks away.
05/11/15
Could not have been easier!
04/11/15
Delivered to drop-off shop for collection 6 days ago (from DPD) and recipient still hasnt received their delivery! Status says on way back to you - no idea whether this means me or the recipient who was supposed to have it by 2-3 days ago.
04/11/15
Just easy door to door
04/11/15
Very pleased with it. Will definitely choose them again
04/11/15
Fast, well priced and efficient.
04/11/15
Used parcel monkey to return an item. Price quoted was not the eventual price charged because of add ons. Only able to contact parcel monkey by email. No customer service telephone number so completely unable to ask for assistance other than via set questions accessed via email Would never recommend this company, always use someone else
04/11/15
I had to post a parcel to Denmark and the cost was just too much (even though it was pretty light) Plus with a severe lung condition, it is hard for me to get to the Post Office. I found Parcel Monkey and thought it sounded too good to be true. Not only was it much cheaper for the same service, it was picked up from my home within a few hours and was with my friend two days later. I could track it at every stage easily too. Shocked and very pleased. I will NEVER go to the Post Office again.
04/11/15
unfortunately i booked 2 seperate pick ups, and wasnt picked up on the day scheduled, and had to re-schedule the next day.
04/11/15
Parcel was delivered in 48 hours to Ireland, Must be a world record.
04/11/15
Yes everything went very well. Thanks.
04/11/15
Excellent superfast service, will use again!
04/11/15
Didnt appear on the first appointment.was waiting all day at home for nothing. On the second appointment the driver called, while he was waiting in front of our building and refused to come up to get the parcel.all together, payed lot of money for poor service.
04/11/15
Needed to send an international parcel and priced parcelforce and others online. Logged on to ParcelMonkey and got a faster service and cheaper price than any other site I could find. Spot on, will make this my first point of call from now on.
04/11/15
Well wrapped return of a sink which was in its original packaging. Returned to us smashed to smithereens which we will now have to pay for as the item cannot be insured! Not happy as you can imagine and will not be using the service again, beware before sending anything that can break!!
04/11/15
Sent a parcel via parcel force there in 4 days no problem
04/11/15
Couldnt fault this courier service. Collected and delivered on time. Would recommend to anyone.
04/11/15
I found the web site easy to use, your options varied and once booked everything was handled professionally and mt parcel arrived on time and in Malawi that is incredible.
04/11/15
Did an order on a 48 hour service, arrived later t be exact 72 hours later making me look bad and unreliable to the buyer that had bought my item. I paid for a 48 hour service, yet Parcel Monkey after contacting them were not interested apart from an empty apology. I had to contact them after 48 hours to ask what was going on, and their response was the driver had ran out of time, thats it. They made no attempt to contact me to let me know out of courtesy, I had to do all the running yet I am the customer. Personally speaking I would avoid this company, they sound great... but if you want to run the risk of paying for something (48 hour service) but getting something slightly different and worse but for the same money... then crack on. I complained afterwards due to the experience because they did not follow through on the service I had paid for, and their customer service again was a poor. A forced apology! Avoid!!
04/11/15
Perfect, most efficient and professional
03/11/15
Easy instructions to get started and my parcel arrived at its destination the next day. Very impressed especially with the very reasonable price. I will use Parcel Monkey in future.
03/11/15
I sent 5 parcels on 2 separate deliveries from Edinburgh to Madrid. The parcels arrived in good condition and in less than 6 days. I was able to track my parcel all the way and I was advised of the pick-up and delivery times by email (DPD/Seur). The price was also very reasonable.
03/11/15
Good communication and collected and delivered as promised.
03/11/15
I have order DPD drop off delivery through Parcel monkey. However it took 3 days for for pickup. When I called DPD i was told that driver forgot to pick up parcel two times. Not really Parcel monkey fault.
03/11/15
5 parcels to be collected. Only two were on the given date, other 3 collected after I rebooked 3 days later!
03/11/15
I recommend this service for all that are unsure. Parcel was dropped of to depot and delivered in time.
Perfect!
03/11/15
Very easy way for sending parcels
03/11/15
Dropped off at local chemist, 14kg expensive item which was recieved by customer within 48 hrs undamaged. Looked up who signed for it via website. Brilliant
03/11/15
I would use Parcel Monkey again you are a 5 Star a Seller
And very reasonable Priced
03/11/15
We have used parcel monkey to make a parcel booking. We have paid the full price but we never received any shipping labels and the collection did also not happen. Despite we have send more then 7 emails to parcel monkey over the past 30 days we have still not received any refund. BECAREFUL with parcel monkey. It seems like possible fraud.
03/11/15
Collection was on time, I was able to track the parcel step by step and the price was good, the only problem was with the delivery, I waited the whole day and the parcels arrived late in the afternoon and all riuned and broken. Luckily the content was principally made of clothes so nothing got ruined, but I was disappointed by the shape of my parcels, it seems like they didnt really care about them.
03/11/15
I needed to return an item via a DPD pickup point and DPDs label was not being accepted directly via the two pickup points that are nearby my address (not sure if any of them accept it - apparently they are pickup only, but no drop off for DPD). I had no problem however, for my parcel to be accepted when I had a parcel monkey label. I had no issues with the return and all has gone smoothly. Thanks Parcel Monkey.
03/11/15
Way to understand and process our collection and delivery...great service
03/11/15
As a small business, Parcel Monkey is really useful as we probably have to arrange one parcel delivery per month and its not worth setting up accounts with different couriers.
Easy process and never had a problem.
03/11/15
