We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,130 reviews.
Collected on time, delivered on time. Reasonable price
15/08/15
Sent a guitar amplifier to a friend in the USA. Arrived within
2 days using Parcel Monkey/Parcelforce. Excellent service
and value.
15/08/15
Twice nobody came to another courier. I just wasted my time to stay at home.
15/08/15
excellent service 100% marks
very happy
15/08/15
Really good service
14/08/15
It was very easy to send the parcel. The service was very quick. I would definitely use again.
14/08/15
The best service!
14/08/15
Fast and easy to use, very efficient, reasonable cost.
14/08/15
Very useful to find the best deal on website and be able to book it from the site. Support team on Live Chat were helpful as well.
14/08/15
My parcel never got picked up.
14/08/15
Picked up on time and delivered to Belgium in 3 days.
14/08/15
Booked several collections with different couriers, most arrived the following day but one did not turn up for a further 2 days! The courier company said that Parcel Monkey did not book it on their systems until 2 days later, but on Parcel Monkeys website they stated a collection the day after I booked it. Apparantly this is always the case with Parcel Monkey and their systems should not be trusted. It was a time-critical delivery, and as such I have now lost a customer as a result of it. Parcel Monkey will not accept any liability over issues with their own system at all and will not even provide a partial refund to cover my loss. Very poor customer service. Oh and paying with PayPal offers no guarantee, even though the service was not as offered, PayPal still ruled the dispute in the sellers favour, meaning that not only have I lost a new customer, but I have also lost my money completely. First time customer, and the last time I will ever use them again.
14/08/15
This is my first experience with Parcel Monkey, I am so pleased with the service. Parcel was picked very quickly and delivered faster than what I expect. Many thanks
14/08/15
My company lost a major business opportunity while bidding abroad as parcel force failed to deliver the package ontime. We purchased the most expensive packs from PF and send a simple letter from UK to UAE and the SLA agreed was 3 days. Its been 11 days and according to PF, the parcel is still in one of their hubs. At this rate, why not just simply send it via Royal mail and it would get there faster. I will personally never use PF again and make sure none of my companies uses this unprofessional courier. In addition to that, we send a request to find details about it using the form online and adding our package reference number and they send us an email back 48 hours later asking us the reference and contact information (Which is already associated to the package.) I am personally very surprise to see in 2015, with all the technology available to them, they still struggle.
14/08/15
Great company to use for parcels and have been using for many years!!
14/08/15
I booked and paid for the delivery. I had an email on the day of collection telling me it would be picked up and they never came. I then tried to reschedule the collection day and they said the only way was to cancel this order and make another one. I think this is a scam site that takes and holds your money without providing the servce. It should be illegal. This was a care package for some orphan kids in Tanzania... This clang has really let us down...
14/08/15
the only negative point was that there is no contact phone number available if you have a problem.
14/08/15
Great. Makes sending bulky parcels a breeze. No queuing at the post office, cheap and really reliable service.
14/08/15
I sent a large heavy parcel to my daughter in Alberta, Canada. It was collected from me on Friday lunchtime and delivered on Tuesday lunchtime. I was impressed with the collection and speed of delivery.
13/08/15
Best price from well known companies and they will pick the parcel up from you
13/08/15
Very user friendly as I always use parcel monkey to select a courier.
13/08/15
Excellent service, great price, very easý. Thank you
13/08/15
Fabulous service from Parcel Monkey / DPD! Delivered a parcel to Southern Ireland and was quoted £12 less than Royal Mail! Parcel was collected in the hour "window" as stated, on my preferred date and it took less than 48 hours to be delivered to its destination. Made up ... Thank you so much!
13/08/15
Great all-round service parcel was collected and delivered as promised with tracking at every stage
Really happy and pleased with the service and will definitely be using again and would highly recommend to anyone needing a reliable courier service
13/08/15
I have used parcel monkey on 5 occasions now and never had a problem.items are collected on time and delivered on time safely . impressive prices from different companies offering different services.local national international 1 day or economy services its all there.would recommend to anyone.
13/08/15
You can not get better any where else
13/08/15
We booked a parcel to go to France through parcel monkey (our first mistake). The day rolled round for the pick up and low and behold no driver, no pick up. But not to worry we received a email thanking us for changing the pick up date ( which we categorically did not do) and giving us a second pick up date for our parcel. Fast forward to second pick, no driver, no pick up, and again a email thanking us for changing the pick up date ( which again, no wasnt us !!!). Third day, third pick up date, the poor unsuspecting DPD driver turned up to deliver something to us, this was the company that was supposed to pick the item up through parcel monkey. The driver didnt know anything about the parcel, but got on the phone and managed to organise the pick up and take it for us. Parcel monkey could not organise this pick up in 3 days, DPD driver took five minutes to sort it out. Thank god for DPD, avoid Parcel monkey at all cost.
13/08/15
The parcel was safely delivered to the destination.
13/08/15
Will never use you again ,You did not pick up the parcel on date you stated ,and I am still awaiting my refund due to your failure. So dissatisfied, and you sent to me an e mail stating that I change the date of collecting the parcel, this is untrue I did NOT change the date as my Son wanted the parcel urgent.
13/08/15
All the way to India in 5 days !!! top notch
13/08/15
Rubbish and difficult to deal with. Con artists, your people do not listen or do not give a dam. You lost the paperwork and want me to pay for your mistake. Win Win for you. I am furious at how inept You Parcel MONKEYS really are!!
13/08/15
Arrived when they said they would. Delivered when they said they would. Friendly and efficient . Very good rates. 5*
13/08/15
booked and paid for quickly, printed, posted and arrived like it said it sould, thanks
13/08/15
The parcel was picked up later afternoon the next day after booking. Delivered to US in 5 days.
13/08/15
Very good experiance
13/08/15
good service, only improvement I would suggest is giving a time window for collection to save waiting in all day,
13/08/15
I used the parcel monkey website to arrange for a large, heavy awning that I had bought to be delivered to me. I was very impressed by the quotes given, especially for such a bulky item. Parcelforce option was 70% cheaper than booking direct with them and it was useful that there were drop off options, as the seller of the awning didnt want to wait in all day for a collection. Booking confirmation and labels were emailed promptly and I received my item within the 24 hours guaranteed by that particular parcelforce service once the seller had dropped it off. Would definitely use again.
13/08/15
Could not have been any simpler. Delivery was made as suggested!
13/08/15
Would highly recommend, perfect service at the right price. Another parcel delivered to me by Parcel Monkey, so I thought Id give them at try...well worth the try & will use them again
13/08/15
Parcel came from the UK to Greece in less than a day.
13/08/15
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