We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,696 reviews.
An easy to use and very reliable service
17/08/15
Did exactly what is says on the tin. No quibbles. No trouble. Quick and efficient.
17/08/15
I have re-booked collection 3x. Contacted help service and they assured me it would be collected on Friday. Still not collected and no-one has contacted me. Terrible service. Easy to book. Easy to contact someone. But would expect a call/explanation or assurance of collection. Luckily this is not an urgent delivery but for others it could be a disaster. Now I just want to have my parcel collected, or a refund, but no response from Parcel Monkey yet today.
17/08/15
Great serbice
17/08/15
Booked a collection of a parcel that never happened. Customer service is awful as they dont have a call centre. Booked with parcel force who hadnt heard from parcel monkey hence no collection. Should have gone direct to carrier as parcel monkey added no value.
17/08/15
Everything great, just to get the RIGHT information before sending the parcel was sometimes not that easy.
17/08/15
A reliable and well priced service. I have used this service before and not had any problems with it.
17/08/15
Ordered parcel to be collected on a Monday at around 12.30 for a next day delivery. Wasnt collected until the Thursday and delivered on Friday. Chose dpd from the choices available. Parcel monkey took 24hrs to reply to me, they kept saying rebook it, why should I and how do I do that? They were no help at all. I contacted dpd, they told me that the delivery was booked but not the collection part of the order. I had to sort it out directly with dpd. I will NOT be USING parcel monkey again. Parcel monkey have also refused to refund me in any way.
17/08/15
Great service, on time, no worries.
17/08/15
Very easy to use and cheaper than going direct would recommend to others!
17/08/15
Booked a collection for a Tuesday and had to pop out, was left a slip saying they would try again the next day. No one came on the Wednesday so I rearranged collection for Thursday. No one came on Thursday, so I phoned the courier - they had no record of my collection. When I contacted Parcel Monkey they sent me vague generic replies without directly resolving or acknowledging my issue. I have now had to refund some money to the customer I was sending the parcel to because it will be arriving late - all because of Parcel Monkey. Terrible service, terrible customer service. I will never be using them again.
16/08/15
Used this site recently,saved around half the price(£12.00)that I was going to,pay with the same Quality of service, going to use every time..thank you
16/08/15
The person received it very quickly and seems like a very good service which i will use in the future.
There is a slight issue about booking the time for the delivery to be picked up? but other than that its great!
16/08/15
This was the easiest, quickest & most economical shipment I have ever made! Picked up in England on Monday, arrived in Indiana on Thursday!!
Extremely pleased.
16/08/15
Excellent company very easy procedure for booking delivery, great price and delivered on time with full tracking
16/08/15
Im not satisfied of your service
16/08/15
Very easy to organise. Competitively priced. Organised for collection from home received a text in the morning telling me when courier would arrive during the day which was very helpful.
16/08/15
Picked up from my house next day & delivered pretty quickly too - with no problems. A good service.
16/08/15
I have used PM before via yodel who were exceptional however, I booked collection of my parcel for the Monday with parcel force which I knew I was available to wait in. Monday came and went and by 7pm when I decided it was not going to be collected I rebooked via PMonkey for Tuesday . At approx 10am I contacted parcel force on the phone (1st contact - made by me) and asked about my parcel collection - the response was not apologetic however they did take my number and offer to contact the driver and get back to me. They never did, I went through to same call at 2 pm and they finally arrived at 4:30pm with no receipt or postage label. Not impressed as I lost a days work twiddling my thumbs.
16/08/15
Easy to use, quick service and delivery I will definitely use again 5*****
16/08/15
Good experience, nothing great nothing bad it is what is and what you expect.
Value.
16/08/15
Ive used the service several times before but after this experience - never again. The quote I was given was half that compared with Royal Mail. However, Parcel Monkey failed to inform me that packages over a certain value would incur additional customs charges in Australia (the packages destination). The Royal Mail price quoted included these charges. As a result, I am having to liaise with Australian customs off my own back, and have been lumped with charges that mean that Parcel Monkey were far more expensive than Royal Mail. To top it all, the parcel was returned to me because it only had one copy of the customs clearance form - so I had to pay again. To be fair, Parcel Monkey do tell you to attach five copies - but only in the SMALL PRINT which is neither helpful or an easy customer experience. And the website wont allow you to key-in long addresses making it impossible to complete a correct address. If saving money actually costs you money in the long run - theres no point. Terrible experience with little customer service - the online tem have no contact with overseas customs so cant liaise or help. Youre on your own.
16/08/15
Exactly as stated in the review
16/08/15
Delivery was great
16/08/15
Was extremely easy to use the site and everything was delivered in time! Will use again and again
16/08/15
Everything has been very well organised until my parcel reached Italy where no one informed me (either by email or by phone) that my box was stuck in a 30km far depot due to a problem with my address. The issue was actually not with the address I have provided to parcelmonkey, but with a communication error between DPD and the local delivery company. Very disappointing. I personally drove all the way to the depot to collect my parcel, avoiding it to get lost, and this, of course, caused a huge waste of my time.
16/08/15
I have used parcel monkey before several times, with no problems However I obtained an instant quote yesterday for parcel delivery service from UK mainland to Northern Ireland (putting in N Ireland ,correct sizes & weights in the quote box). When I went to book in shipment , the actual price more than doubled stating remote location (It was drop off at a UK parcelforce depot to a Belfast area postcode) Needless to say i did not book and found another courier company offering the same service at half the price On this occasion can not recommend
16/08/15
Courier turned up promptly early am. Item arrivedd within prescribed timeframe. Excellent value for money and all round service.
16/08/15
The service was excellent and the price was cheaper than the amounts I was quoted by the individual couriers
16/08/15
Had a large parcel for delivery, system worked well and found a good value courier option.
16/08/15
The process to arrange the pickup was excellent and it was delivered as stated. I will definitely use them again.
16/08/15
Super cheap to send my parcel to France, saved loads of cash. 2 things to note: dont try and drop DPD packages at My Hermes drop off points (despite DPDs website claims - bar code readers dont recognise parcel monkey labels), and post offices need to know the exact service youve booked before accepting parcels, as its not written anywhere on the label they email you. Great customer service to refund my first failed collection. Will definitely use again.
16/08/15
I booked them and they where not the cheapest, never used them before, told me collection day was, which was a day later than asked, but no one picked up, person was going on holiday, and said if they dont come before we go, her son was going to drop them off at drop off point, and I feel if that had not been done, I would still be waiting, useless to try and ask anything, no telephone number for contact, I took a chance and rebooked it, and touch wood it was picked up and delivered. But never again, should have looked at feedback
16/08/15
Simple and great result, thanks.
16/08/15
I would not trust these to deliver a turd from a horses arse to the ground. Disgraceful.
15/08/15
Very satisfied excellent service
15/08/15
If you are considering sending parcels overseas my recent experiences with Parcelmonkey would suggest that you stay well away from this company. What a rip off, they fail to supply labels, a problem compounded by the fact that their courier doesnt know the procedures and took the parcel regardless. The outcome is that I then had to pay again to get the parcel returned from Southampton. In total I have paid almost £70 for nothing, and am now having to organise delivery with a REPUTABLE company. AARG
15/08/15
I found the website really easy to use but Parcelforce took a day longer than promised and my package got damaged.
15/08/15
I booked a parcel to be collected for next day delivery and it wasnt collected for 3 days despite my chasing every day! I had to cancel and booked directly with the courier who collected the same day. This was over 10 days ago and I have still received no refund despite chasing several times. Absolutely appalling.
15/08/15
no problems at all, changed to them as the company I was using, first told me, i did not need a label, so I payed, came to my door, would not take the box, even though it had a label on, told me, it had to be a company label ,had to fight for my refund, went with parcel monkey, no problems at all , even came with a label for my box, picked it up delivered next day, use again ,, yes all the time now, %100,positive,
15/08/15
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