We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,695 reviews.
The package arrived safely in Poland in 3 days. We received a call before collection and arrival to make sure we were at home and let us organise the day. Perfect!
30/08/15
great service
30/08/15
Excellent service. Recommended to all, would definitely use again.
30/08/15
Would definitely use again, straightforward, collection when scheduled.
29/08/15
Have used Parcel Monkey twice now to send some Vintage bicycles. Find the site easy to use but the only viable option for me is to use Parcel Force which I find a little on the expensive side. One thing I dont like is that they charge 2% extra if you pay via PayPal - this only increases the overall cost which as I say is quite hefty to begin with.
Other than that I have been satisfied with the service that they have given so far.
29/08/15
Just worked perfectly, and loads less hassle than others.
29/08/15
The parcel was picked up promptly and delivered in perfect condition to its recipient within the time guaranteed. I was very happy with the service and it was also the best quote I found online for a last minute delivery.
29/08/15
Very quick and friendly. Cheers.
29/08/15
Very good web site for comparing available carriers and prices. Overall a good service
29/08/15
Picked up on time from home and delivered within the days stated
exellent service
29/08/15
Sent 20kg bag Leeds to Tourlaville in France
Cost £16.66
Picked up at door Monday lunchtime
Received Wednesday lunchtime
Delivered to their door
Other companies were costing guts of £80/90
Will be using Parcel Monkey for all my international postings in future
29/08/15
Did what it said on the tin.
29/08/15
In a very competitive industry, A truly helpful Customer Support, reliable, service and unrivaled pricing, ensures Parcel Monkey get the banana every time.
29/08/15
A very smooth service - parcel collected and delivered promptly! Would use again.
29/08/15
Booked DPD local drop-off but 3 shops refused to take parcel as their computers could not read a printed label so had to booked another service which was parcel force collected the next day and got the day after no problem. parcel monkey were great got a refund for the wasted DPD service. DPD say there are the number one delivery company this time i think not
29/08/15
On an order of 2 items of flatpacked nest of tables....... First tables dropped and damaged by huge crack (cost to me to pay repair £15 Second tables went around the Mnachester depot,for 10 days before I asked to have them sent back to me........5 days later they returned in many pieces (cost of refund to customer £50.00) Compensation or money back for non delivered item????? A big fat £0 Will I use again? ......I dont have a death wish so NO NEVER,
28/08/15
Came to pick up that day I signed up for delivery. Parcel arrived as expected or as they said it would.
28/08/15
They always respond quickly to msgs, site is easy to use. as a tool to find cheapest way to send packages, you cannot fault them
28/08/15
Just like clockwork!
28/08/15
Perfect service from start to finish. Very easy and got there on time.
28/08/15
Have used Parcel Monkey quite a few times now and never had an issue. Used to use Parcel2Go, but their insurance worked out quite a lot more expensive than Parcel Monkey, so now tend to stick to Parcel Monkey.
28/08/15
Was showing dpd could collect same day but as I went through the sections it turned out the parcel force was the company to use and a 3 day wait for collection. And they didnt collect the parcel until late afternoon so all day I sat waiting in
28/08/15
Pick up was on time and delivered 4 days later at the destination address in Southern Spain
28/08/15
Easy to use and great service from Parcel Monkey.
Thanks!
28/08/15
On the basis of sending just one 7kg parcel I am very happy with the service provided.
28/08/15
Parcel required to go to Amsterdam ASAP. Was collected on the Monday lunch time and delivered to Amsterdam on Wednesday lunch time. Quick and easy to arrange.
28/08/15
Goods delivered to local supermarket as we were out. We didnt know that was an option! Brilliant idea.
28/08/15
this service was very easy and would use again.
28/08/15
poor service
28/08/15
Picked up parcel Friday 21st August within two hours. Arrived at recipient in Vancouver, British Columbia on the West coast of Canada, Tuesday 25th August.
Now, thats impressive, at well below half the cost of UK Parcel Force.
28/08/15
I used Parcel Monkey to ship an eBay item that was bought from me. I used DPD pickup and was charged £8 for it. When it arrived the buyer informed me that the item was heavily damaged due to the carelessness of the courier. I would like a refund.
28/08/15
my order arrived fast, the company selling it to me used a HUGE box (so unnecessary,) but your service was still cheaper than their quote, faster and tracking was superb. I loved that you told me when it was arriving within a couple of hours...great service thank you I needed a break
28/08/15
Parcel Monky failed to deliver my parcel. They did not answer my direct questions. I will not use them again. I suggest others do not risk using them either.
28/08/15
The person sending the package had to drop it off, and I had to pick it up sod where else. Completely defeats the point of a courier service - seemingly no attempt was made to deliver it to the designation.
28/08/15
Great sevice will be using Parcel Monkey again
28/08/15
The process with Parcel Monkey was smooth and went well until it was passed to Parcelforce 48; they couldnt provide a collection time, only a date. They failed to collect it as there was no one in. So I lost 2 days. It was collected 2nd attempt. Otherwise it was ok, I will use PM again!
28/08/15
Found the right carrier at a competitive price for the goods I wanted to send. User friendly website and easy to set up as a user - Thanks
28/08/15
I had a parcel to go to from UK to China and decided to use DPD. It was my first time I was sending something to China so obviously I would expect to get all the information about required documentation. I have arranged collection from my work place and given my contact number however nobody called me to say the driver was here. By the time receptionist figured out my work extension number driver was gone and I was charged for failed collection approx £10. I have re-arranged collection for the following day, on the website I have very clearly instructed to call my mobile on arrival and guess what, driver never called again. The receptionist called me because she knew this time it was me. However the driver told me that it was missing 4 copies of some paperwork for customs which was never mentioned on the e-mail where I was instructed to print the labels from. Another failed collection. As a result I have paid £20 for shipping the parcel, 2×£10 for 2 failed collections and ended up using Royal Mail to send the parcel and paid another £20 on the top. Royal Mail however were very kind explaining and helping me to fill out the customs form. Never using DPD through the Parcel Monkey again after such a hassle. Worse experience ever.
28/08/15
I dropped off my parcel on the day, at the nearest halfords store as requested through the DPD pick up service I selected on Parcel Monkey, over a week later and my parcel hasnt arrived with the recepient ... i tracked the parcel through the dpd website and have also called them, only to be told that there is a problem with communications between them and parcel monkey ... Parcel is meant to be in Glasgow, its currently floating around Southampton ... Thanks a lot Parcel Monkey!!!
28/08/15
Ive used ParcelMonkey on many occasions and not had any issues. I recommend it to my friends and even random strangers at times! :-)
28/08/15
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