We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
Brilliant Service. Parcel picked up from drop off point 10.30 a.m in morning. Delivered morning after. Will definitely use again - Will never use Royal Mail again. Well recommended
31/10/15
Ive used Parcel Monkey a number of times now and have been delighted with the service they provide. Comparisons of available couriers are easily and quickly done - its so much more straightforward that looking up several different couriers and going through all the rigmarole several times. Booking a collection and/or delivery couldnt be simpler. All you need to do is make your choice based on the price and what they provide. Once booked all you have to do is pack your parcel and leave the rest to them.
In the past Ive tried to book a courier direct - i.e. not through a third party like PM. Its always been a hassle and more often than not the price I got quoted was a lot more than that which Parcel Monkey come up with.
Whenever I have a parcel to send I will be doing it through Parcel Monkey and would recommend them to anybody, anytime.
31/10/15
Excellent service, thanks!!!
31/10/15
This is a great service and the only improvement I would recommend is to tighten up the collection time rather than just providing a day
31/10/15
They used parcel force as the carrier. If I had booked parcel force direct it would have cost a lot more. Parcels were collected at 3PM and delivered, 350 miles away at 9AM the next morning, excellent service
31/10/15
I first tried the post office for sending a large parcel (gift containing large photo frame) to Portugal and was quoted just under £50 with parcelforce. I then tried a different parcel comparison site which wouldnt deliver to the postcode in Portugal and I nearly gave up on the whole thing but thought Id try the parcelmonkey site as a last ditch attempt and they quoted a much better price of £21. DPD collected giving a 1 hour slot on the Monday morning and my parcel was delivered on Thursday.
31/10/15
Great prompt service
Many thanks
31/10/15
Never used the service before and delighted with process. Saved £20 sending package to France compared to post office, package collected from house on Monday and arrived at destination on Thursday all trackable, insured etc A great find and already have been recommending to others. Thanks
31/10/15
No hassles. Parcels were picked up and delivered, and was updated of the process each step of the way. Ive used Parcel Monkey few times before too and they are one of the best for bulky items. Keep up the good work and thank you.
With kind regards,
Deo
31/10/15
Easy to do dropped parcel in drop off shop on a Saturday around 2 pm ,parcel delivered at 10 am Monday morning .bristol to Surrey.
5 * delivery .
Cheaper than post office,half the price and no queue.
30/10/15
Super service ,quick and what was said was exactley done.
Would recommend .
30/10/15
really pleased with this firm I use these all the time really recommend very good value
30/10/15
Competitive price and prompt delivery of my item. I will use you again☺
30/10/15
Fast delivery without any problems.
30/10/15
Quick and efficient.
30/10/15
Input your parcel weight and the price is there, pick the courier you want and arrange the pickup, easy.
30/10/15
Fast and efficient service
30/10/15
First time user but found the site easy to use and the comparison of prices under one enquiry very helpful. Surprisingly, the prices quoted was more competitive than some of the individual companies were quoting. My international parcel, a birthday gift to my sister, arrived within 3 days (my chosen delivery time) even before I had time to notify her. Definitely a good experience and worthy of recommendation.
30/10/15
First time I used this service after being ripped off by Parcel2Gos misleading website.
All went very smoothly. Would recommend this service and will use again.
30/10/15
Still awaiting patiently for my parcel. Got asked to survey the company before its actually arrived. Paid for a 3-4 day international service and its day 5. May get impatient by dinner time if it hasnt arrived.
30/10/15
I have sent over 50 parcels via parcel2go and have always been 100% satisfied, even when there was an issue!
30/10/15
Cheaper than Royal Mail Post Office by 30 pounds for the same service. They keep you updated with emails and the parcel was collected from house the next day.
Would highly recommend. A*******
30/10/15
What can i say fantastic service for ending a parcel to Egypt was there well before the estimated delivery time, extremely happy with the service i received, and the online chat people were very helpful. Driver arrived early to collect the parcel, three days later it was delivered, so much cheaper then other services i have used, will certainly be using them again.
30/10/15
Dead easy to use, turned up when arranged, delivered when they said, reasonably priced, what more could you want, oh yeah no printing required which is a bonus when your printer is out of ink.
29/10/15
Fantastic service and speed of delivery at good value price
29/10/15
As above, not much too it, Dimensions, weight, get a quote and book.
29/10/15
The item I sent was badly broken, I am very unhappy about this. Do not think I will use you again, my customer is mad with whats happened.
29/10/15
Very satisfied with the way the whole service was conducted. Parcel collected Friday and arrived at its destination in Italy on Wednesday. Particularly liked the ability to track it.
29/10/15
The whole process from start to finish was simple , the collection of parcels and delivery was on time . I would used this company again.
29/10/15
Easy to use, straight forward, prompt.
29/10/15
Parcel collected from our home and shipped to Sweden, excellent price and kept up to date with tracking information and fast delivery.
29/10/15
Could not fault this service. Was kept informed every step of the way. Told hour in which the parcel would be picked up, and an email was sent to tell me at what time the parcel would be delivered to my daughter in Spain. I was able to contact her to let her know. The parcel was delivered exactly on time! Wonderful!
29/10/15
Was very good service
29/10/15
Sadly the first company I booked (Ipostpacels) never turned up or even apologised so I booked the parcel to Croatia with Parcel monkey who I used before. They are a bit more expensive but its worth it.
29/10/15
Firstly I will point out I am well aware that Parcel Monkey are not the courier and it was Yodel who are to blame for not collecting from my company on 28/10/15. Something they further compounded by lying and saying they tried and carded me as no one was in .................. however I digress The issue with Parcel Monkey is that I emailed them (they dont take phone calls) and explained that I needed the parcels collecting today urgently as my wife is having a baby tomorrow (thus the reason for booking collection on 28th) I then get a response saying they are sorry and would I like a collection for the 30th...................what the driver will come into the delivery room in the hospital and collect from me there ?? I again pointed out the reason why this was unacceptable which had been completely ignored and asked for the details of the Yodel depot as I would have to deliver them myself. There are 2 locally so I was not sure and after 8 requests, yes thats correct 8 requests for the details I got no response. I asked for a manager to contact me and again no response, even after I stressed my extreme disappointment in the service. So to conclude, Parcel Monkey dont give .............well a Monkeys . Keen to pass the buck and even when I offer to carry out part of the service I paid for myself they still cannot be bothered to help. So as it stands I will now have to take a guess at which depot I need to take the parcels to and hope I get it correct first time as they could not even be bothered to help. Happy to take your money but thats about it, any other problems and you are on your own. Thanks Parcel Monkey, maybe you could pay me for my fuel and time to drive around the West Midlands looking for the correct Yodel depot !!!
29/10/15
Easy to manage using label printed from Internet & local drop shop.
Very good communication to me & my customer.
Well done.
29/10/15
26kg parcel collected as arranged on a Friday uk, delivered Wednesday daytime Sydney Australia. Excellent service, will be using again shortly as brother-in-law is requesting more items!
29/10/15
Fast, Speedy and Reliable.
29/10/15
Chose the DPD 48 but took 3 working days which makes me look bad with my customer.
29/10/15
Although I booked the Parcelforce 48 hour service, the items were delivered a day later than expected and hence missed the book sale. Would not recommend using Parcelforce 48 hour.
29/10/15
