We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,936 reviews.
Probably the simplest system and totally accountable, never failed me yet. Exceptional
15/10/15
I have used Parcel Monkey twice to send parcels to Canada. On both occasions they were collected on a Friday and safely delivered to the recipients address in Calgary in 5 days. Booking the shipment online was extremely easy. I would not hesitate in using the service again. I can confidently recommend Parcel Monkey.
15/10/15
I have nothing against Parcelmonkey as the whole process by ordering online, instructions for collection, labels to print etc was very good and easy to understand.
The only thing I am dissatisfied with it said 3 to 6 days delivery when booking using Parcelforce. It has now passed 5 working days already, and the parcel is still in the UK not even reached country of destination yet (Norway). As delivery address is very close to main city (Oslo) it should have been delivered by now.
15/10/15
Excellent service, would recommend
15/10/15
Parcel Monkey did their bit shame that Parcel Force let everyone down, not once but twice. On both occasions, Parcel Force failed to collect the items on the requested days. The first occasion, they never made any attempt to collect the parcel, two days in succession. The first day, I contacted Parcel Force and was promised the parcel would be collected the very next day, but AGAIN, no attempt was made... It was on the third day after the requested day of collection, it was finally on its way. On the second occasion, Parcel Force again, never attempted to collect the parcel. I requested the parcel be collected on the Thursday and again no attempt was made to collect, nor the Friday.. I contacted Parcel Force direct in Plymouth.. Collection was finally made on the next Monday. Both customers of both parcels were very irate and threatened to demand their monies back. I doubt I will be using either services again. Perhaps the purchase of another printer is on the cards. Disgraceful service from Parcel Force, despite numerous apologies from the Managers. Yours Sincerely, Pincone56
15/10/15
Simplest process ever. My parcel was picked up the next day and two days later arrived at the destination.
15/10/15
Im happy and my customer is happy. :)
15/10/15
I drop the parcel off at Halford Redhill four days ago and it is still there. You are the worse one. My first and last experience with you. 15505357291563
15/10/15
A very good service very fast and the parcel arrived in good condition . I am happy to decided to use parcel monkey . I reccomend this company to anyone
15/10/15
This was the first time I have used Parcel Monkey. I filled in the form and applied for a quote. The prices which came up were so much less than going direct that I was at first suspicious that there must be a catch. However I continued and chose my service. Everything proceeded just as if I was dealing with the service provider I had chosen and the parcel was delivered safely on time. I will certainly be using Parcel Monkey in future,
15/10/15
First time used parcel monkey and can recommend their comparison service - I chose DPD and they kept me informed all the way through even gave me a one hour time slot for collection and delivery which were met. The notifications from parcel monkey and DPD from the outset were very impressive, the system felt very new compared to the usual Post Office void!!!
15/10/15
Not only were they the best value for money but the service was very quick. Instructions were simple and easy. Very impressed with the service
15/10/15
The delivery was easy to set up, arrived quickly and was cheaper than anyone else
15/10/15
Fantastic!! collected and delivered on time. Easy cheap and reliable.
15/10/15
Used Parcel Force24 on Parcel Monkey.
They were excellent, collected within an hour (we live 5 miles from anywhere) and 22 hours after booking had a text of the recipient saying they had received the item in perfect condition.
Superb service, I would highly recommend.
15/10/15
Booking parcels but when yodel comes they dont have have in their picking list avoiding
15/10/15
No problems straight forward procedure
15/10/15
Excelent service! Booking DHL through Parcel Monkey was cheaper than booking directly at DHL, and i rest my case.
15/10/15
Easy to use & efficient.
Thanks.
15/10/15
Simple to book, and the parcel was collected without issue and promptly delivered, so whore can you ask?
15/10/15
Found this site easy enough to use to compare all delivery options and service was easy to use. And there chat link was needed.
15/10/15
Easy method to find the best & cheapest delivery.
15/10/15
Very good price. Quick delivery.
15/10/15
My experience with Parcel Monkey was excellent. Clear instructions and picked up when they said they would.
15/10/15
I was a bit sceptical when I arranged a collection in the UK for a 27kg parcel to be shipped to Germany on a 2 day service. However, he price was excellent, at GBP16 with insurance, so I decided to give it a go, I ended up paying around GBP27, which is still a great price (competitor wanted GBP110).
Parcel was collected on a Thursday and arrived in Germany on the Tuesday.
Everything went fast and well. Would and already have recommended them to friends.
Would be great if they would accept paypal though.
15/10/15
A parcel from UK to Northern Japan in 5 days and at the best price I could find anywhere. I am stunned by the outstanding service I have received and wont hesitate to use Parcel Monkey again.
15/10/15
Sent parcel to Australia, recipient very happy
14/10/15
My parcel was collected and delivered exactly on time & I would definitely use this service again, excellent reliability
14/10/15
I do not recommend this to anyone
14/10/15
Easy to use and good price. Parcel collected when they specified and arrived safely at destination. Will definitely use again and recommend.
14/10/15
Saved around 60% using Parcelforce through Parcel Monkey rather than going direct
14/10/15
Have used them a couple of times now and not had any issues. Had to amend my collection day once on the original day, and it went through smoothly without any errors.
14/10/15
ðŸ‘ðŸ½ðŸ˜ðŸ˜œðŸ˜›ðŸ˜–😌😋☺ï¸ðŸ˜ŠðŸ˜‰ðŸ˜ðŸ˜ŽðŸ˜¤ðŸ˜£ðŸ˜¡ðŸ˜›
14/10/15
Brilliant service
14/10/15
I booked a parcel to go online, it had to be dropped off at a selection of points. I picked the most convenient by getting a taxi into town to drop the parcel off & meet some friends. Only to find the drop off point was the wrong one for that particular carrier; despite it showing on the website. I phoned parcel monkey to confirm this and was greeted by an offhand rude individual. I then had to get another taxi to another drop off point as I didnt want to carry it around all evening. I would have been cheaper to send it with Parcelforce than the £18 in taxi fares I spent running around due to the wrong information displayed on the website. Not amused
14/10/15
I got text message from delivery man he showed up at exact time that he informed me. Im very happy with the service with reasonable price :)
14/10/15
Awesome service package got there on time
14/10/15
Last year I donated some cookies for charity in the USA. this year I decided to do it again, and made 60 large iced cookies. I followed the packing instructions fully, printed and enclosed 5 customs invoices in a clear wallet on the front as directed. First I was told I needed "an fda form" but no info as to which one. I didnt need this last year and the organiser who has been getting worldwide cookie donations for 4 years now had also never heard of it. I requested clarification and got nothing for 2 days until I investigated myself and filled out a form. I sent it via pdf to parcelmonkey. I thought all was well until over a week later they tell me my parcel was returned because it didnt have customs invoices - which it did! They told me I would need to pay both them and DPD to get them returned, or travel hundreds of miles to pick them up myself, or my beautiful handmade cookies would all be destroyed! There were 5 full copies of the invoice printed from their own stupid online customs invoice wizard, in a clear wallet on the front! Its incompetence either from parcelmonkey, dpd or both, and also a clear lack of communication between the two. No parcel packed by an experienced sender to all of the official parcelmonkey online instructions should ever be returned like this. Congratulations, not only am I now heartbroken and out of pocket, but youve also denied the charity their items too. Never want to use this company ever again, and both i and the charity should be reimbursed to the full cost stated on my customs invoice which, if anyone bothers to check, should be in the clear wallet on the front of the box - plus postage charges.
14/10/15
Website was very easy to use and prices were very competitive. Simply printed a label and dropped the parcel at my local chemist ... arrived with my client the very next day. Will certainly use again :)
14/10/15
Easy to use, good service the only downside I had was I did not have a specific time slot. so the collection could have been anywhere between 8am-6pm which isnt ideal. Apart from that the website was easy to use. I had no issues using the service.
14/10/15
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