We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,693 reviews.
My parcel was collected within a couple of hours of booking and arrived on time in Ireland, with useful tracking throughout.
19/08/15
Booked a pickup for same day, pickup arrived 24 hours later which resulted in the parcel arriving 24 hours later, should have gone for the cheaper 48 hour option. Also website not the easiest to use, random error messages when putting in address that do not make much sense, the online chat support was helpful to overcome this but shouldnt be that hard in first place.
19/08/15
the DPD tracking information is telling me that the parcel is being returned to me today, I get an email saying its being delivered to the correct address then today ,i paid £5 extra to get my parcel delivered monday ,what a complete and utter shambles ,never again
19/08/15
Great value great service! I recommend it
19/08/15
Good quality service. No complaints.
18/08/15
Threw in the measurements and weight of my package, and it found me a great rate for shipping a package to Germany with DPD, faster than anyone else too!
Would absolutely use their service again!
18/08/15
Only gripe; you put in the weight of your large parcel and are given a list of prices. Select book now and after entering dimensions, the price shoots up. Why not enter all relevant dimension/weight info from the outset?
18/08/15
Very good service both in collection and delivery of parcel to France in record time. Thanks.
18/08/15
Straight forward decent service. PayPal payments can play up sometimes.
DPD shop pick up service is definitely recommended!
18/08/15
Very pleased with the service so easy to use would definitely recommend to anyone.
18/08/15
I had 4 parcel to be delivered, parcel monkey turned up and collected parcel. Next couple of days I heard nothing, they returned parcel back to me, tried contacting them and I havent had 1 reply!! Avoid!!!
18/08/15
No complaints, everything was sorted directly through parcel monkeys website, fast, easy and trustworthy!
18/08/15
Recommended by a client of mine & I will be recommending Parcelmonkey to my friends & family! Large item collected next day & delivered within 48 hours!! Thanks
18/08/15
the costumer service is dealing with you with copy and paste and when u ask to deal with someone else; they just let you wait... ****** off
18/08/15
My parcel arrived at my customer damaged beyond repair, will not use this service again
18/08/15
Excellent service
18/08/15
Good system and easy to use. Very good price too. Would have been useful if we had been given an idea of what time of the day the parcel was being picked up by Parcelforce 24. Even am/pm would have helped.
18/08/15
£30 cheaper and about 3 days faster than if Id gone to the Post Office. Whats not to like??
18/08/15
Very easy service, Parcel delivered in good time
18/08/15
from A to B on time
18/08/15
Timely and marvelous.
18/08/15
Was quick and easy to arrange the collection and delivered fast, great price thanks
18/08/15
Punctual, trustable..just an excellent service. Ill definitely use it again.
18/08/15
No contact no service providing 1 parcell still missing take money to sent parcel and not done(money paid parcels not sent) still not refunded.
18/08/15
Parcel Monkey played a huge role in the success of my PayPal claim where I was refunded all of my money from an international purchase.
Paypal had instructed that I needed to provide a tracking number for the return of my parcel within 3 days so i was frantically searching for a courier service that would offer a same-day tracking number.
I was desperate to get hold of the cheapest courier service to send a parcel tracked and signed for to Japan and Parcel Monkey provided me with some great results.
After using their Live Chat service to answer all my queries with regards to my all important tracking number and help with customs there was always someone able to help me within a minute of requesting an agent.
They helped me in choosing the best courier service that provided all the information I need and they found it at an excellent rate. 2.5kg parcel to Japan for £41.18 with ParcelForce
If it wasnt for the services I used through ParcelMonkey I would have never received my full refund for my PayPal claim.
18/08/15
Very competitive price. Gave a one hour window in which package would be collected, so didnt have to wait in for hours on end as sometimes is the case with these things. Package arrived in Denmark in a couple of days. Will definitely use again!
18/08/15
Easy to arrange and great value
18/08/15
after the many couriers/services available Ive finally settled on parcel monkey, quick and easy log in and tracking and if theres an issue there always very quick to respond!!
18/08/15
I asked for the parcel to be picked up at 10.30am. The courier was not there by 10.45am so I called the office. The lady I spoke to was really friendly and said she would send someone straight away. The courier arrived around 15 mins later, he was really nice too and the parcel was delivered within the hour.
18/08/15
Easy to use web site.
Very happy with the collection and delivery of my parcel. Early collection
meant I did not have to wait in all day
17/08/15
All the courier sites we used were expensive. Parcel Monkey was easy to use, the parcel was picked up on the same day and delivered on time - excellent service.
17/08/15
I have used Parcel Monkey in the past as they do often tend to be the cheapest... Excuse the pun, but pay peanuts, get monkeys. I have now been waiting a week for my parcel to be collected, this has not happened still. PM dont have a contact number so any issues have to be dealt with through there website, which is great, if you dont mind waiting 3+ hours for a response. I have contacted the courier (DPD) and they have no record of any parcel being collected from my address and PM havent provided a reference number. Not great for a small business started out like myself who is probably going to have to refund my customer. If you LOVE generic apologies, and the wait for them, this is the company to use, if you like good service, pay the couple of quid more and go directly through DPD etc.
17/08/15
Excellent value for money, reliability and customer service. Sent two parcels to Brussels and they were received within 2 days. Will use again
17/08/15
I was extremely happy with the service supplied , European delivery was quick and efficient . I was kept advised on details at each point of the Journey .
I really feel that for a private delivery it was excessive with both numerous texts and emails , however for business purposes, I can see that the proactive delivery updates could be of great benefit to the company and their customer
17/08/15
Not enough stars to rate this exceptional service. First class.
17/08/15
Easy online access, instructions throughout the step by step process. Collected on time, tracking the parcel was excellent and always updated. Arrived in time.
Would recommend to family and friends and will be using this service again!
17/08/15
I found Parcel Monkey a helpful, informative and easy service to use, will definitely use it again.
17/08/15
An easy to use and very reliable service
17/08/15
Did exactly what is says on the tin. No quibbles. No trouble. Quick and efficient.
17/08/15
I have re-booked collection 3x. Contacted help service and they assured me it would be collected on Friday. Still not collected and no-one has contacted me. Terrible service. Easy to book. Easy to contact someone. But would expect a call/explanation or assurance of collection. Luckily this is not an urgent delivery but for others it could be a disaster. Now I just want to have my parcel collected, or a refund, but no response from Parcel Monkey yet today.
17/08/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
