We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,690 reviews.
Parcels were dropped off and labelled correctly, yet three weeks after the delivery date, they had still not even been collected by the courier from Parcel Monkey. When asked about this, they blamed the courier company (who, as it turned out, were not at fault at all). They then blamed me, the weather, and about forty other things. When I took my parcels back to give to a competent company, they refused to issue a refund, until I threatened them with court action. When the call centre staff refused to help, they refused to put me through to someone more senior, and when I was offered a callback, it never came. Utterly useless. I would rather walk over hot coals than use this bunch of incompetent morons again.
05/09/15
Definitely use again, especially their insurance rates against ALL competitors!
05/09/15
Collected on time & deli red before date in was quoted, and was kept informed by email all of the way.
First Class Service.
Would I use again.. Without hesitation
05/09/15
Great service and great price
05/09/15
I wouldnt personally bother. It looks like I am going to get a negative rating on eBay because it took 24 hours for any enquiry email to get a response. I kept checking junk email just in case it went in that box but nothing. After five days and a long weekend waiting for a response have booked another courier. Just waiting now to get a refund! Wonder how long that will take and in the meantime my our chaser from ebayer is now threatening a negative response and cancel the purchase! Great joy
05/09/15
All perfect. Fast, clear.
05/09/15
They did not contact me as they promised to let me know what time my parcel was going to be collected and at the end it was not even colected!! Disgusting!!!
05/09/15
Easy and cheaper than everyone else.
05/09/15
Parcel Monkey is a user friendly site easily allows you to compare cost of sending large bulky items. Unfortunately down by delivery company I chose ...(.perhaps beware of choosing cheapest option!) however this is no reflection on PM though!
04/09/15
Very good
Easy to organise
Kept well informed of my parcels journey
Would recommend to everyone 😀
04/09/15
total **** service
04/09/15
Ordered on Fri before a bank holiday it said 3grs left for next day delivery via Courier. I dropped it off 20 mins later. Parcel arrived on 2nd Sept... It was dropped off on 28th. Let down. Cant be relied on.
04/09/15
First class why look further,
04/09/15
Easy peasey to organise 😀
04/09/15
Great value and simple to order. Extremely happy with service
04/09/15
Im really disappointed to say that my attempt to send a parcel from Basingstoke to Aberdeen via Parcel Monkey failed. I used the DPD Pickup service and all seemed to be going well...I paid my money, printed the label and took it to the Halfords store. The man in Halfords didnt have a clue...he thought I was trying to pick up a parcel (well the service is called pickup I suppose). He tried scanning various things with different scanners and then found someone else to ask. A little huddle built up and eventually they took the parcel from me and gave me a DPD card with a tracking number on it. I took that home, and to my great relief it said my parcel had been dropped off at my local DPD shop. I kept tracking, every day...then on the 3rd day I called DPD. They said that sorry, someone from Aberdeen needed to ask someone in DPD Newbury to go and get it. They would try to get it done that day. The the fifth day it was still there. I called DPD again, and this time was told that as I didnt have a DPD account that Parcel Monkey needed to place an order with DPD. So I raised a case with Parcel Monkey. I had no response by the following day, so tried the chat. That said everybody was busy and I should leave my email address and a message...but then I got a human on the screen. I explained the problem, they said they had spoken to DPD and it would be sorted. So I waited another day. The parcel is still there. No update from Parcel Monkey. I sent them a message saying if it hadnt been picked up I was going to retrieve it from Halfords and send it by Royal Mail. It is now the end of the day. Im off to Halfords before it gets lost (hopefully) and will never attempt to use Parcel Monkey again. Now I know that DPD Pickup was only launched in June....but frankly the DPD staff and the Halfords staff dont have a clue about it. The process is simply broken. Dont risk it!
04/09/15
Found it really simple and user friendly, great experience
04/09/15
Excellent price and service comparisons. The guys at the parcelforce depot in worcester were very helpful
04/09/15
Easy to book collection. Prices excellent. Packages arrived well inside the timescales. I will definitely use again.
04/09/15
Collected a day late so took 4 days instead of two but got there without damage so thank you very much
04/09/15
Fantastic service, quick delivery
04/09/15
We booked a collection on the 28th August with parcel monkey using the courier Parcelforce, but it is now 4th September and still waiting for it to be collected goodness knows how long it will actuially take to be delivered! So far Parcel Monkey have failed to respond to our email as to what to do next. PM_3064494_3903902 is your reference, and CK123869367GB is parcelforce reference.
04/09/15
Parcel was never collected when they said it would be, and was never given an explanation why not! Only reason they are receiving 2 stars is because I received a refund a few days later without too much hassle.
04/09/15
Great service recieved, checked online wasnt sure which courier would carry a tyre so called them up and they were happy to advise
04/09/15
Found it to be very helpful, had no problems with pick up or delivery, overall very good.
04/09/15
Very easy to use, it gives you all the information you need to compare the different company which could make the service you need.
They offer you plenty of contact either to be in touch with them and the company you chose to carry your package. very satisfied.
04/09/15
Extremely disappointed with Parcel Monkey this time, my parcel arrived completely open with half of the contents missing. After having used Parcel Monkey regularly over the last few years I will now be looking for another carrier to ship my belongings to France.
04/09/15
very very easy to book and pay through parcel monkey. opted for same day collection to be let down by parcel force have used them before and gave benefit of the doubt but surprisingly again they advised a driver had attempted collection when someone waited in all day and no one arrived. If this was the case strangely no calling card was left and no big red-van was seen on our CCTV in the driveway at any time! would definitely use parcel monkey again but be selective on future courier services.
04/09/15
I made the order online and arranged for the delivery to be collected the next day. Package was quickly delivered to the recipient. The process was quick and easy, and convenient for me.
04/09/15
Great service with reasonable costs
04/09/15
Parcelforce collected our 3 parcels on August the 26th from an address in London as prearranged, no problem there, 10 ot of 10 for collection. However we are now 9 days later at the 4th of September and so far no delivery to our address in Norway. May I take this opportunity to suggest that in the future you will contact the customer if there are any problems connected with the delivery, such as lost in transit, stuck in customs, or cant get the van started. Would be useful to know. 0 of of 10 for delivery.
04/09/15
was sent goods, they were damaged in transit, sender doesnt care saying its not his problem, wont talk to me and these guys wont help me either just avoid it like the plague...
04/09/15
Next day collection and really fast delivery ;)
AA++++
04/09/15
Great prices, but parcel was not delievered for the next working day .......
03/09/15
Arrived on time and lowest cost available
03/09/15
OK means satisfactory which means ok which means that what was expected did happen. I did not have any interview with the parcel itself to see whether it felt emotional about its treatment, contents and journey across the wide wide water. I expect it would have said OK.
03/09/15
Easy to do and cheap
03/09/15
Booked late at night for next day collection, an hour slot given on the collection day, speedy delivery with hourly slot. Works for me. A*
03/09/15
The experience of booking, picking-up and delivery of my parcel was very good. My customer was amazed by your service. I will use your service again.
03/09/15
Didnt know how to go about getting a large parcel collected from an email purchase ,parcel monkey made it easy and found the best deal . excellent site
03/09/15
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