We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,957 reviews.
My first experience of a "drop off" process for despatch.
Using my postcode, I selected the nearest convenient collection point (Halfords). No details of pick-up times at the site, so a day was needlessly added to the journey elapsed time because Id missed the collection for the day by 30 minutes. Had I known, catching the earlier collection would have been easy.
First attempt at delivery showed "Cannot locate" on tracker page. The "what can I do next" function did not work - it insisted that I provide a postcode where none was available (Southern Ireland destination). Found a phone number for the relevant delivery DPD depot (identified on tracker page, phone number googled) and the nice lady there (Laura) took down the destination phone number and the parcel was delivered at second attempt. That destination phone number was not clearly requested in the order placement process. Perhaps it should have been.
28/10/15
ITEM COLLECTED BY PARCEL FORCE AROUND 3PM ON 24 HOUR SERVICE. DELIVERED AND SIGNED FOR IN NORTHERN IRELAND BY 1PM THE FOLLOWING DAY. EXCELLENT.
28/10/15
DK are usually good but 2 different deliveries booked for collection were not picked up. When I emailed parcel monkey recollection was only booked for 1 pick up so driver wouldnt take both I had to chase again
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
They did exactly what they said they would do, which is quite rare among courier services Ive found.
28/10/15
Efficient pick up. My only comment is that when the package was delivered it was ripped.
28/10/15
Efficient pick up. My only comment is that when the package was delivered it was ripped.
28/10/15
Efficient pick up. My only comment is that when the package was delivered it was ripped.
28/10/15
collected and delivered on time, very i pressed with service, will definitely use them again
28/10/15
collected and delivered on time, very i pressed with service, will definitely use them again
28/10/15
collected and delivered on time, very i pressed with service, will definitely use them again
28/10/15
My parcel was not collected on Thursday. I stayed at the office until 6 to wait for it. I was told the parcel would be collected the next day. Again it was not collected. The parcel was urgently required by our colleagues in Beirut at the Australian Embassy. These multiple delays impacted us heavily. I spoke to Jimmy at Parcel Monkey twice regarding this. Both times he gave a pre-written line of we are not the courier. If parcel monkey are facilitating business they should take an active interest in the service provided by the couriers and not shirk responsibility. Putting all the onus on me to sort out your and Parcel Forces mistakes is lazy. Take ownership of the services you are facilitating/providing. The couriers service reflects on you.
28/10/15
My parcel was not collected on Thursday. I stayed at the office until 6 to wait for it. I was told the parcel would be collected the next day. Again it was not collected. The parcel was urgently required by our colleagues in Beirut at the Australian Embassy. These multiple delays impacted us heavily. I spoke to Jimmy at Parcel Monkey twice regarding this. Both times he gave a pre-written line of we are not the courier. If parcel monkey are facilitating business they should take an active interest in the service provided by the couriers and not shirk responsibility. Putting all the onus on me to sort out your and Parcel Forces mistakes is lazy. Take ownership of the services you are facilitating/providing. The couriers service reflects on you.
28/10/15
My parcel was not collected on Thursday. I stayed at the office until 6 to wait for it. I was told the parcel would be collected the next day. Again it was not collected. The parcel was urgently required by our colleagues in Beirut at the Australian Embassy. These multiple delays impacted us heavily. I spoke to Jimmy at Parcel Monkey twice regarding this. Both times he gave a pre-written line of we are not the courier. If parcel monkey are facilitating business they should take an active interest in the service provided by the couriers and not shirk responsibility. Putting all the onus on me to sort out your and Parcel Forces mistakes is lazy. Take ownership of the services you are facilitating/providing. The couriers service reflects on you.
28/10/15
Excellent Service all round
28/10/15
Excellent Service all round
28/10/15
Excellent Service all round
28/10/15
Good service, thank you - I just wasnt sure of the time frame within which you would pick up.
28/10/15
Good service, thank you - I just wasnt sure of the time frame within which you would pick up.
28/10/15
Good service, thank you - I just wasnt sure of the time frame within which you would pick up.
28/10/15
The process was easy and all the relevant paperwork was sent to me. It was delivered faster than the quoted. I was kept informed all the way.
28/10/15
The process was easy and all the relevant paperwork was sent to me. It was delivered faster than the quoted. I was kept informed all the way.
28/10/15
The process was easy and all the relevant paperwork was sent to me. It was delivered faster than the quoted. I was kept informed all the way.
28/10/15
Found it to be simple and easy to use the Web site. dropping off at a local shop made it quicker than waiting in all day for a collection and the cost well how do they do it for that price? Well done parcel monkey
28/10/15
Found it to be simple and easy to use the Web site. dropping off at a local shop made it quicker than waiting in all day for a collection and the cost well how do they do it for that price? Well done parcel monkey
28/10/15
Found it to be simple and easy to use the Web site. dropping off at a local shop made it quicker than waiting in all day for a collection and the cost well how do they do it for that price? Well done parcel monkey
28/10/15
Sending a large package to Australia was a daunting prospect, so much conflicting advice on paperwork and costs. Parcel Monkey allow you to choose the most convenient option and guide you through each stage from packaging guidelines, relevant paperwork, collection and tracking the parcel once it is on its way. There is also a chat room where you can discuss any issues throughout the process. My 20kg box seemed to arrive before Id even sent it! The whole stress free experience was less than a week, very efficient indeed. Thank you PM
28/10/15
Sending a large package to Australia was a daunting prospect, so much conflicting advice on paperwork and costs. Parcel Monkey allow you to choose the most convenient option and guide you through each stage from packaging guidelines, relevant paperwork, collection and tracking the parcel once it is on its way. There is also a chat room where you can discuss any issues throughout the process. My 20kg box seemed to arrive before Id even sent it! The whole stress free experience was less than a week, very efficient indeed. Thank you PM
28/10/15
Sending a large package to Australia was a daunting prospect, so much conflicting advice on paperwork and costs. Parcel Monkey allow you to choose the most convenient option and guide you through each stage from packaging guidelines, relevant paperwork, collection and tracking the parcel once it is on its way. There is also a chat room where you can discuss any issues throughout the process. My 20kg box seemed to arrive before Id even sent it! The whole stress free experience was less than a week, very efficient indeed. Thank you PM
28/10/15
Couldnt of asked for better service. Shame the DPD 48 hour delivery took over a week but thats another problem 😴
28/10/15
Couldnt of asked for better service. Shame the DPD 48 hour delivery took over a week but thats another problem 😴
28/10/15
Couldnt of asked for better service. Shame the DPD 48 hour delivery took over a week but thats another problem 😴
28/10/15
I was very satisfied with the service provided by Parcel Force. I sent six parcels from UK to Norway. My items were collected within a day after the order and delivered within four-five working days to my new address after the collection. I could easily track my parcels. I did not come across any problem at all. I would suggest people that they should provide a detailed list of all items in the parcels. This may avoid any trouble in customs. This is what I did at least. Thanks very much for quick collection and safe&prompt delivery.
28/10/15
I was very satisfied with the service provided by Parcel Force. I sent six parcels from UK to Norway. My items were collected within a day after the order and delivered within four-five working days to my new address after the collection. I could easily track my parcels. I did not come across any problem at all. I would suggest people that they should provide a detailed list of all items in the parcels. This may avoid any trouble in customs. This is what I did at least. Thanks very much for quick collection and safe&prompt delivery.
28/10/15
I was very satisfied with the service provided by Parcel Force. I sent six parcels from UK to Norway. My items were collected within a day after the order and delivered within four-five working days to my new address after the collection. I could easily track my parcels. I did not come across any problem at all. I would suggest people that they should provide a detailed list of all items in the parcels. This may avoid any trouble in customs. This is what I did at least. Thanks very much for quick collection and safe&prompt delivery.
28/10/15
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