We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
Sent a parcel through Parcel Monkey (via parcel force) to Jersey of which i didnt realise was classed as overseas.
This was easy to arrange online with customs paperwork all at the click of a button to complete and print out.
Driver collected parcel on the day i arranged and parcel arrived with recipient when it should have.
Would certainly use parcel monkey again
26/11/15
Booked a parcel for the UK to Norway through PM as they were comfortable the best priced, packed up my items and booked a collextion date and arranged to be home all day, due to them only giving 9-18 as the collection window. 6pm came and went with no sign of a courier, when customer services finally responded to my asking when hey did plan to collect it, they told me only that they were not a courier, just a middle man and so took no responsibility, when I asked if they could then provide me with the couriers details to try they started throwing small print about the collection needing to be delayed a week before I was due a refund ( a refund that I hd never mentioned. Having no customer service phone line is well and good, but they have to at least try and provide some sort of customer service over their electronic system! Package is booked again for today, however I cant afford to take another full day working for home to be there, have asked for a smaller window so will see if they can at least try to be helpful this time.
26/11/15
It was simple and easy to use and saved a 1/3 of the price instead of using Parcelforces website directly.
25/11/15
Website simple to use, price was very competitive with collection and delivery happening exactly as expected.
25/11/15
I used your service to find a cheaper way of sending my parcel and you helped me achieve that,thank you I will use you again
25/11/15
Very good service
25/11/15
Great price, great service, very informative.
25/11/15
Order easy to make, live chat works and is quick (wasnt too helpful in my case) delivery between London and Canada (Ottawa) within 3 days, i was very pleased with how fast it was. Havent had chance to check if parcel was ok after delivery (had some fragile stuff in it). Only annoying downside is that they wont give you even approximate time of collection, neither they would call you in advance so you have to sit at home whole day waiting. Not suitable for someone who needs to take day off for this purpose. They have drop off point, but again, Im not driver and travel across London with my 10kg parcel using public transport is not solution. In general, Im happy and would recommend.
25/11/15
I have used this service several time to send packages overseas. In each case the collection has been as agreed - tracking was clear and updates regularly made and all packages arrived safe - I did shop around but always found Parcel Monkey to be the most competitively priced option.
25/11/15
this was a really good service, I will definatly use parcel force again. very cheap and fast :)
25/11/15
It would have been better if the Consignee had first phoned the number you had to check if/when anyone would present at the delivery address to receive the parcel since it was a private address.
25/11/15
fantastic service and quick deliery
25/11/15
Excellent prices wholly recommend.
25/11/15
Great customer support team, spoke to Brandon when the parcel was delayed and he helped me find out what the delay was and chased it up with the courier. Thank you
25/11/15
Used the Parcel Force service which was brilliant!
25/11/15
Collected and delivered on time, perfect. Not to mention a very good price!
25/11/15
Thank you parcel monkey, wish I had found you sooner!
25/11/15
Very good and will use again.
25/11/15
BOOKED PARCEL MONKEY / USED PARCEL FORCE SENT A GOOD QUALITY OFFICE CHAIR TO SCOTLAND MADE BY STEELCASE - THE WORLD NO.1 QUALITY CHAIR ARRIVED OBLITERATED - BROKEN INTO BITS SOLID STEEL ARMS SHEERED OFF ONLY DID SO BECAUSE I HAD TO SEND IT AS TOO FAR IN MY EXPERIENCE OF THE LAST 15 YEARS IT IS A 85% RISK THE WORKERS DONT CARE MANAGEMENT DONT CARE BOSSES DONT CARE THEY EVEN HAVE THE AUDACITY TO CHARGE US & HOLD US RESPONSIBLE WHEN WE SIGN FOR GOODS WHENWE SAY WE WANT TO CHECK THE ITEMS THEY HAVENT GOT TIME SIGN UNEXAMINED - OH THAT IS SAME AS SIGNING EVERY BOSS OF THE COURIERS TNT , PARCELFORCE ETC SHOULD GO ON UNDERCOVER BOSS YOU WOULD BE SURPRISED / OR NOT SURELY YOU KNOW BY NOW YOUR MEN CAN NOT DEAL WITH BULK TRANSPORT YOU ALL REALLY NEED AN OVERHAUL GUYS STICK TO CLOTHES & UNDAMAGEABLE THINGS FURNITURE JUST ADMIT YOU CANT DO IT
25/11/15
Good value for your money but nearly no idea where your parcel is but it did get there fine all be it in the maximum time stated
25/11/15
Coffee machine arrived damaged despite being very well packaged and covered in fragile stickers.
25/11/15
Was happy with the service from start to finish. Will be using again.
25/11/15
Booked a parcel through these to go to Guernsey, was delivered to the Netherlands??? I understand this was the fault of Parcel Force however you have to go through Parcel Monkey to resolve any problems and to date theyve just gone quiet on us within their ticketing system. No doubt the claims process is going to be just as enjoyable! Typical response, cut and pasted as I can see from previous responses youve made on here. You didnt actually read the review at all and have presumed I have a missed collection! How about you just pull your finger out and resolve the issue within your own ticketing system with some kind of response!
25/11/15
Happy with service
25/11/15
Tried first time, sent quite a big fragile parcel to another European country. Collection as advised, delivery tracker available and delivery within the timing advised. Flawless.
25/11/15
Easy to book online. Parcel collected from our house on time. Parcel delivered to Sardinia with fragile contents all intact. Parcel delivered on time with excellent tracking information all the way. Very competively priced. Will definitely use again.
25/11/15
My parcel was picked up in the UK and delivered to France in 3 days.
Im very pleased with the sevrvice and plan on using them again.
25/11/15
Excellent booking system and easy to navigate, but does not offer tracking which is frustrating, however shipment deliveries have been super fast.
25/11/15
Arranged shipment using Parcel Monkey for consignment to Pakistan (sent via DPD). The DPD courier didnt turn up on the specified day. I contacted Parcel Monkey and rather than apologising they immediately pointed the finger of blame at DPD. I dont know who was at fault at this stage, but finger pointing at the first sign of trouble looks really bad on Parcel Monkeys part. This isnt a school playground. Its made worse by the fact that they have no phone support, only an online chat system, and that their responses to complaints made via this chat system are clearly impersonal template responses that state in no uncertain terms that they are not responsible for delays/non shows of the courier companies whose services they sell. Whilst I do understand this, their customer service staff could at least have a little compassion and understanding. Maybe even apologise? DPD collected on the second attempt but apparently some of our export documents were not correct (exporting outside of EU means additional customs paperwork, and there was a minor pricing discrepancy on these documents which needed checking). DPD emailed Parcel Monkey to ask for further information but Parcel Monkey failed to pass this request on to us so we could resolve the situation. A week later when our factory in Pakistan called regarding the whereabouts of the parcel we managed to trace it back to the DPD hub in Birmingham where it had been sat awaiting further instruction from Parcel Monkey. Unfortunately by the time we discovered this the parcel was already in the process of being returned to Parcel Monkeys offices because it had exceeded the maximum holding time at the DPD hub. Parcel Monkey eventually returned the package to our own offices. We then sent via our own courier service which turned out to be cheaper than Parcel Monkey anyway. Owing to Parcel Monkeys negligence our delivery to Pakistan was severely delayed. The parcel contained essential items that needed to be fitted to products which were then to be exported back to the UK. This delayed delivery lead to significant production delays in Pakistan. Parcel Monkey appear to have accepted the blame on this occasion and Im lead to believe will issue a refund, but it doesnt even come close to making up for the lost time. Conclusion? Utter farce. No customer support. I dont say this lightly but Parcel Monkey are quite possibly the worst web-based company Ive ever dealt with.
24/11/15
Book the courier at 10pm on a Monday night. Parcel was lifted at 9am the following morning and I received it the next day.
Great service *****
24/11/15
I placed an order to be collected the following day someone was in all day yet no one collected my parcel. I received no contact and no notice that this had happened and would happen. I only found out by logging in and being told I had to reschedule, despite the fact you had my email address and phone number. I wont be using you again. Thanks
24/11/15
This was the first time Ive had to use a service like this. After researching the best and most economical way of returning something heavy using Parcel Monkey really did the trick. Thank you.
24/11/15
2 days late with collection still waiting for delivery paid for 48 hours service 7 days ago!!!! POOR
24/11/15
Good service fast and efficient
24/11/15
Very pleased, sent a parcel to Portugal via parcelforce, arrived one day earlier than I was quoted and a lot cheaper than going directly through parcelforce. From my experience I would recommend.
24/11/15
I have used several times. Good prices and very easy to use
24/11/15
TBH I was not expecting my parcels to be delivered that quick!
BRAVO and.....BRAVO!
24/11/15
very pleased with service would certainly use again
24/11/15
I would not recommend this service, it is cheap but you get what you pay for. Goods were damaged in transit and when I spoke to parcel monkey rather than accept liability I was told I should have used foam instead of bubble wrap to protect the product. I wouldnt have minded but they excepted it was damaged in transit but yet they would not accept liability for the damage. As I say pay peanuts you get monkeys, so in fairness to them they dont lie because I do describe themselves as monkeys.
24/11/15
Collected on the day as arranged, wonderful service thank you.
24/11/15
