We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
First time Ive used this but will definitely be using it again. Fast efficient service. Very easy to set up online and the tracking of the parcel was brilliant. Sent a large parcel to Italy and it got there in less than a week - brilliant!
16/12/15
Goods received damaged. Went onto website as advised on the delivery label to complete online form - there isnt one. Neither is there a contact telephone number etc. Phoned Parcel Force as there was one of their shipment numbers on the label. They advised it was nothing to do with them. They have no contact details for Parcel Monkey either and the person I spoke to said he didnt really understand how they worked either, apart from the fact that Parcel Force staff delivered their parcels. I was told any problems should be directed to Parcel Monkey - HOW?
16/12/15
Straight forward fast efficient
16/12/15
Great service, bolstered by good communication throughout the entire process.
16/12/15
Ive used a few times to send items I have sold on ebay and have found the web site easy to use and the delivery has always been very straight forward. A good range of delivery methods and its easy to see which is most cost effective.
16/12/15
Everything arrived on time and my package (which was really easy to rip) was intact. Great service! Also very fast and cheap!
16/12/15
would recommend fast and efficient service
16/12/15
Parcel pickup came on time and as expected, and my parcel was delivered on time and with no issues along the way. Great service!
16/12/15
Great service and good value parcels to Australia. All steps clearly explained including labelling and preparing the non commercial invoice.
16/12/15
In the end I took the parcel to the DHL depot on Teeside as I had waited in for 2 days for the parcel to be collected. There was nothing on my account that indicated if and when the parcel would be collected. Not very helpful
16/12/15
EASY TO BOOK, QUICK TO COLLECT, GREAT COMMUNICATION / TRACKING, RELIABLE DELIVERY, COST EFFECTIVE.
16/12/15
Great price fully tracked to destination in Bulgaria
16/12/15
Forgot that Id registered with you before and your registering/sign-in did not alert me to this and just kept refusing to allow me to go to the next stage.
16/12/15
thanks all booked and collected following day with next day safe delivery
16/12/15
I only send a couple of parcels a year. This year one went to a relative in Wallasey. The other went half way round the world to Palau. I found the process easy to follow with a range of prices to compare in each category.
The other bonus was the parcel to Palau was £40 cheaper than other sites, collected on Thursday and delivered the following Tuesday. Almost quicker than Santa!!!!!
16/12/15
Great service - easy to use website and great communication. Would highly recommend.
16/12/15
I will recommend Parcel monkey.its fast and reliable.easy to use.
16/12/15
I used Parcelforce International via Parcel Monkey and my parcel was picked up in the early afternoon on my day of collection. It was so much easier than lugging it to the Post Office - and quite a bit cheaper too! It arrived at its destination in Jersey two working days later and I cant fault the service. I will definitely use Parcel Monkey again. Thank you
15/12/15
Thanks cant believe how fast this parcel went to France will most def use you again merry Xmas x
15/12/15
great service
15/12/15
Will use again
15/12/15
Ive used them a few times and are my first choice for sending parcels now.
15/12/15
Easy from start to finish! The website was really easy to use, with useful information. From ordering, everything went ahead as the website said it would and my parcel was there 3 days later! Really competitive prices too.
15/12/15
Picked up in Shrewsbury on Wednesday and delivered in rural Portugal the next Tuesday. Driver was really helpful and the service excellent. What more can you expect. A recommended organisation.
15/12/15
booked online at 7pm Monday
parcel collected next day at 8.00am Tuesday
delivered 9.30 Wednesday.. signed for
15/12/15
Process is good but had loads of problems with Parcelforce. Shame about the delivery provider
15/12/15
No Problems or issues with any aspect of my transaction
15/12/15
OK so Parcel Monkey were ok online as an experience, however my experience of Parcel Force and subsequent experience of Parcel Monkey have been very poor. I ordered a 48 hour service with pick up from work. On day of arrnage collection I sat in my office right by the front door looking out of the window and delivery driver did not attend. After 6 phone calls to Parcel Force and every one of them saying they would call me back after investigation (and didnt) , and having received 6 different stories surrounding what had actually happened, it was agreed that the parcel would be collected the following day between 830am and midday and they would escalate it to a 24 hour delivery- I explained I would not be available after this time. At 12.15 I left my office and returned the following day. I phoned again and was told they had a failed attempt at collection at 2.30pm! I then rearranged a furtehr collection from my home address a couple of days later - my parcel was duly collected, I asked the driver if it was still a confirmed 24 hour delivery and he said yes. We are now a week after initial collection was due and the parcel still is in their sorting office. I have emailed parcel monkey and had no response. I will give it another 24 hours for my parcel to be delivered then heads will roll. Totally unacceptable service from both companies now and a breach of contract with me. I will NEVER use or recommend again.
15/12/15
Our parcel is waiting, packaged and ready for sending with no collection. I contacted you by raising a ticket......no response. I contact Parcelforce and theyve no record of the parcel at all, yet you sent me an email TODAY, saying that the collection would be happening. So who sucks.....you, or parcel force, because one of you owes us an explanation.
15/12/15
Great prices and no hassle, thats all you can ask for :)
15/12/15
Have used 5 times. 3 were fine. 1 time there was no pick up but it was rescheduled for next day and was fine. Last time there three failed pick ups for the same item and no warning or refund or any kind of explanation. Really frustrating, especially as there is no number to call. Wouldnt advise using it for anything urgent.
15/12/15
Excellent reliable service 10/10
15/12/15
Great easy to organise and well priced. A collection time window would be fab though!
15/12/15
use parcel monkey a lot. but if there is ever a problem with a collection / delivery it is left to the customer to continually chase it up
15/12/15
Easy to use and great service .
15/12/15
This is the 2nd parcel delivered to Kuwait, each taking around 5 days Including a weekend in both. The Latest parcel was collected by Parcelforce (for Parcel Monkey) from our home 10:00 on Wed 9th Dec & delivered to the shippers (Norsk) at 12:05 on Thu 10th. It was subsequently transported to Kuwait and delivered mid afternoon on Mon 14th Dec. Placing the order was relatively straightforward as we had itemised the items to be sent and to be entered on the pro-forma invoice, prior to placing the order, in addition to having the various details (adresses, phone numbers etc) to hand. Tracking on both the Parcelforce and Norsk sites was easy and informative. We did have a communication problem with the 1st parcel, when I wanted to amend some detail, and found that quite difficult. However, it did not actually affect the transport and delivery, and it would have been better not to have tried to make an alteration. The address did not come out in the way Kuwaitees state it, and I added a label in their format, just to make sure, but I dont think it would have mattered anyway. The parcelforce courier was extremely helpful, giving advice & adding the labels to the parcel, as well as being very courteous.
15/12/15
Half the cost of post office fast delivery would definitely use again
15/12/15
Service excellent
15/12/15
One star is too much, send envelope delivery is two weeks late and appears lost. Now they trying to add surcharge of half again saying a B size bubble envelope weighed just under 10 kg not the 55 grams it was. No customer service number to call and live chat wont open or is turned off. Emailed and still no reply after the three hours response time they state. First and last time I use this shower, bank informed of unauthorised charge they trying to take and will dispute this.
15/12/15
complete joke
15/12/15
