We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,690 reviews.
My parcel was delivered to the wrong address, despite being labeled correctly. Impossible to speak to anybody directly. Nobody got back to me about my request for more information.
11/09/15
Have had bad experience with insurance claiming with parcel monkey they take a long time to respond
11/09/15
The booking system was easy and efficient. I booked my order at 10.30 am for a same day delivery. I was advised the parcel will be collected at 1.45pm and delivered within 90 monites. The courir eventually showed up at 3.45pm and the parcel delived at 5.45pm when it was required by 4pm. I had to chase nearly 5 times after booking which wasnt good. This was my first time booking the service and am not sure I will be using it again just yet.
11/09/15
Picked up when they said they would, delivered when they said they would, and all with two days delivery. Great.
11/09/15
I was unfortunate enough to deal with these scum bags, dont make the same mistake! I sent an item with them, they lost the invoice so the item was stick at their holding for days, so many days it went passed their terms and conditions complaint period so after waiting weeks of no contact they finally messaged me. They ignored my chat and email complaints and they DO NOT HAVE A PHONE NUMBER. If something goes wrong you are screwed with 0 chance of getting compensated. After getting their message they charged me a large sum of money to have my item sent back, despite this being all their fault! I had the pay the and wait a week for my parcel! For your own good stay away from this company, and warn others of them, we cant let big businesses use their loopholes and bully hard workers like us.
11/09/15
Parcel picked up same day. I had all sorts of problems with yodel (they didnt turn up twice), so canceled and went with parcel money. Wish Id have gone with them in the first place. Great service.
11/09/15
An efficient way to find the ideal service to send your parcel. Nothing was over complicated, simple and easy to manoeuvre around the site select the appropriate option and pay. Easy peasey!
11/09/15
Excellent service. Straightforward, simple and easy.
11/09/15
I ended up using parcelforce but their own website is not very good so it was a much better experience to book through here and have them just deal with the pickup and delivery.
11/09/15
In principle, a GREAT service, relatively easily navigated with the web page. HOWEVER, when it comes to the human element, it took FOUR attempts to get my parcels collected as the drivers couldnt be bothered to read the instructions properly (went to the wrong house) or knock hard enough on the door. Shame, as they tarnish what is otherwise a very good service :(
11/09/15
Ive used parcelmonkey twice now, the second time to return a alrge item someone had accudentally left behind. Pricing was comptitive, web site easy to navigate, collection and delivery happened when stated. Very good service.
10/09/15
efficient easy to use reliable
10/09/15
All I wanted was a parcel collected and delivered. Didnt pick up twice, when I phone first time, told to rebook. Second told I had to take it to a local shop. Not sure why I wasnt told that the first time? Chose PARCEL MONKEY because they use DPD, who I really like and because the DPD van stops outside my office nearly every day. But no, I have to go to a local Halford or somewhere. In the end went to DPD direct, a much better experience entirely. Bearing in mind all this took place in the capital city of Wales, were not talking out in the sticks! Have cancelled and am awaiting a refund. My suggestion is you probably shouldnt get your parcels delivered by monkeys.
10/09/15
Used a DPD service to Europe. Tracked my parcel all the way to my recipient. Arrived in 48 hrs. Fantastic.
10/09/15
It wasnt too expensive, they took my two boxes from home (in London) and delivered to Italy in one week. No damages and they closed my boxes in a safer way. Well done.
10/09/15
Paid for delivery of item (DPD pickup service), dropped item off at pickup location (Thursday). Nothing happened for 2 working days, asked Parcel Monkey what was happening, said theyd look into it see what happened and get back to me. Nothing heard for a day so ask them again. Said they contacted DPD and it would get picked up. Nothing happens on tracking for a day so ask again, this time they contacted DPD and said they messed up. Finally collect on Friday (one week one day after drop off). Doesnt get delivered until after bank holiday. No compensation or proper apologies, like it was sweep under carpet.
10/09/15
Serrvice was as expected. Website easy to use
10/09/15
very bad - overcharge on delivery
10/09/15
Good service! they give you a timeslot and they was super puntual. Also good price!
10/09/15
only used the site a few times but so far so good
10/09/15
My parcel was not collected as arranged and I had no communication from Parcel Monkey as to why. Hugely frustrating not having a telephone contact for urgent communication. They could and should communicate much better with their customers.
10/09/15
Good choices, highly recommended!!
10/09/15
Great, seamless service every time
10/09/15
Very satisfied with speedy delivery.
10/09/15
Returned a set of ladders that were heavier than anticipated (15kg) Timely collection and delivery to the supplying company with no fuss and effective tracking. Thanks
10/09/15
Weve had a few problems over the last few months, I suppose thats in the logistics DNA Some of the difficulties have been of my own making. But however small or large the problem Jonathan in the UK or the wonderfully laid back yet always deliver. Ive had a few packages gone missing but they have never failed to find it in the end to sum up an excellent service at a superb price. 5 stars rating
10/09/15
I always use Parcel Monkey now when I have a parcel to send. You have a choice of the cheapest prices.
10/09/15
I used parcelmoney before - it was very good experience. However, this time I needed some extra insurance for the parcelforce courier- parcelmonkey invited me to choose to pay £1.75 in order to increase the £75 over to £175. However, clever parcelmonkey added £1.75 BEFORE the VAT, and then charged VAT on the total! Insurance in the UK is not subject to VAT - and if you as the customer to pay £1.75 - it should be £1.75, not £2.10 -otherwise it is like a little shoplifting! The stole a little bit from me, and would steal from you! beware!
10/09/15
Competitive pricing. Highly recommended!
10/09/15
Easy to use website, reasonable rates, parcel collected just about as promised (18:06 hours for 09:00-18:00 hr scheduled collected). Collected Friday delivered to an address abroad by Tuesday (which was two days quicker than an ordinary small packet sent by post at the same time! My only criticisms would be that a 9 hour collection window is very long and it was impossible to contact a person at any point to discuss the collection, just a very broad FAQs section on website.
09/09/15
Really excellent, will use again.
09/09/15
Excellent services as usual love to use good price.
09/09/15
Cheapest Post office could send my parcel to Italy was just over £50, Parcel monkey collected it from my door for just £20 via DPD with no problems, now Im set up the next will be even easier. TOP MARKS 😀
09/09/15
Parcel Monkey is a comparison site
In that regard it gets 5 stars
The chosen carrier DPD on the other hand delayed the delivery of my parcel without explanation.
So they would get 3 stars
09/09/15
Parcelforce collected the parcel. However, in the notes I asked for morning collection. It was collected at 5.15pm and the person had to stay home all day. Is there any way that time slots can be introduced to avoid unnecessary anxiety.
09/09/15
No faults with this service, excellent
09/09/15
Such an easy transaction but would be good to have a 2 hour time frame on the collection of the parcel. I assume the recipient received the parcel.
09/09/15
Far cheaper than using parcelforce direct
09/09/15
They overcharged me. My actual weight was 30kg but they charged me for 47kg with an additional cost of £47 for this. Paid twice for same shippment . Just played with volumetric weight. Goodbye to parcelmonkey for lifetime. Worst service ever received
09/09/15
...and parcel force entirely unhelpful. Still waiting for it after a week. Supposed to be 48 hours. Wont use again.
09/09/15
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