We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Really pleased from start to finish with the service provided. From pickup to delivery in the French Alps, 2 days and a fantastic price too.
Recommended 5*****
17/12/15
Great service
17/12/15
my luggage was picked up and delivered at the destination within two days, perfect service!
17/12/15
I arranged to have an item picked up on Tuesday 15th December and waited in all day. NO ONE TURNED UP!!!! So I go on website and guess what? there is no way to speak to someone - just this ticket stupid system. So I reschedule to have it picked up today and guess what? NO ONE TURNED UP YET AGAIN!!!!!!!!!!! I click on track my parcel on the website and guess what - IT SAYS IT HAS BEEN COLLECTED!!!!!!!!! NO IT FLAMING WELL HASNT!!!! ITS SITTING IN MY HALLWAY!!!! WHAT SORT OF USELESS **** ARE THEY PULLING?
17/12/15
Everything went well with my delivery
The only hiccup was dpd sent the email that was ment to be for the receiver of the parcel to me so I had to forward the email to the other party
Except for that all was fine
17/12/15
All went well parcel collected and safely delivered
17/12/15
Excellent service and very well recommended
Thank you
17/12/15
Wanted to send a parcel to India. Attached the 5 copies of the customs receipt as requested. Parcel Monkey stated that we didnt attach it and it costed us another 10 pounds to get it returned to us. No apology from them to state that they lost the customs document. Stefan from customer services was arrogant and rather ****y. How do they think we would not attach it when we know fully well it will be returned? I have always used another courier but tried parcel monkey this time round and it was the biggest mistake ever. STAY CLEAR and go for another firm.
17/12/15
I will repeat!
17/12/15
All very easy and brilliant price!
17/12/15
Amazing price. Excellent service and very quick. Definitely recommend and would use again.
17/12/15
Delivery was quick and he parcel arrived undamaged. Would definitely use again
17/12/15
fast delivery - thank you
17/12/15
Professional service and no issues so far. Prices could be lower for the one-off customer or on low volumes of parcels to send
17/12/15
Terrible company doesnt even have a ****ikg phone number
17/12/15
Do not use this company they hide behind a pathetic excuse for a customer support ticketing system when things go wrong "we do not offer phone support here at Parcel Monkey and handle all communication online." their on-line support takes 24 hours to receive a response that offers no support what so ever! DO NOT use this company to send parcels to South Africa their third party partner out there Dawn wing charges extortionate amount to act as a clearing agent and will then effectively hold your parcel for ransom. Having paid £30 to parcel monkey (same as post office) to send a parcel there I now find I am having to pay £20 in customs charges (for a gift sent from/to private individual) and clearing agent fee with bank charge of £10 to send payment internationally as you have to pay through bank transfer (no paypal or card option) needless to say it doesnt look like my parcel will arrive by Christmas even tho it was sent weeks ago on 3-6 day service.... better off going to post office initial price is the same but no ransom fees :(
17/12/15
Booked to be picked up and no show. No explanation. Rebooked and still didnt turn up. They then turned up after the next day with no explanation. Good job somebody was in.
17/12/15
We had two large parcels to send from the UK to Italy. The service was fast, less than one week, efficient as they arrived exactly when expected, and the on line tracking was clear and interesting in that each point in transit was logged. All this after a very negative experience with a different company leads me to highly recommend Parcel Monkey and Did
17/12/15
Very impressed with Parcel Monkey, parcel was collected and delivered to Dubai within 4 days at a fraction of the price offered by other courier services. Will definitely use again and have already recommended to friends and family.
17/12/15
I recommend this service to everyone wants to send a parcel to abroad
17/12/15
I found Parcel Monkey easy to book a delivery with a wide choice of companies and services to choose from.
However after choosing DPD for its stated cost and quickness of delivery 3-6 days to Taiwan. On booking and paying I find that the estimated delivery time will take 11 days almost twice as Long.
Good service but it needs to be cleare on delivery times.
17/12/15
Quick, easy and cheap.
After being rudely turned away from the Post Office, as I was told my parcel was too big to send to Australia, I looked online for an alternative. I found Parcel Monkey and my parcel was collected from home the next day and arrived in Australia 5 days later!
I shall be using this service again :)
17/12/15
Delivery as promised, very easy to track, even though it was international parcel. Thanks
17/12/15
Did what they said they would, excellent
17/12/15
Easy access online, no difficulties to book a delivery and collection was on time as well the delivery
We will continue to use this service and recommend it to all our clients
Regards
Alexander-Hamed
Language Precision Ltd
17/12/15
I needed to send a parcel to USA and used Parcel Monkey as I have not sent anything abroad before. I found it easy to use and it led me thorough the process clearly. The parcel was collected on the day I was advised and arrived in one piece at the destination on time. I will use this service again
17/12/15
I chose dpd as my courier and ordered it on parcel monkey website. Really good communication and dpd made the whole process really smooth.
17/12/15
Reliable and fast service, thanks
17/12/15
Used parcel monkey to send large parcel to Ireland. Very reasonable price for 2 day delivery. Collected 4pm Tuesday, delivered 10am Thursday. Excellent service! Easy to change date of collection as time didnt suit the first time. Easy to chat online to discuss something. Will use again.
17/12/15
Easy to book, convenient (ish) drop off point and fast delivery to Rep. of Ireland. Will definitely use again.
17/12/15
I was concerned about sending a delicate gift to a friend in Australia but honestly it all went without a glitch, the parcel was collected as scheduled, arrived timeously and in perfect condition.
Great service!!
17/12/15
A bit unnerving that you have to be home all day to wait for the pick up of the parcel, but otherwise great sevice and they keep their promise of 2-3 days delivery in Europe.
17/12/15
First rate service
17/12/15
No one come to pick up my parcel, no contact no for any of the companies , no explains, nu appologies. After 1 day receive an email from DPD that my parcel is on the way to Italy in the situation that my parcel was home with me!!!! Witch parcel are you delivering to the destination??? Why no customer service contact no to se what is happening??? First time sending parcels but last time also. NOT RECOMMENDED !!!!
17/12/15
I was sending out loads of Christmas parcels - rather than searching lots of sites for the best service, its all right there on their comparison, and you get the shipping labels to print and the posties just turn up, ready to collect! Estimated delivery times all beaten - I will DEFINITELY be using this website again.
17/12/15
Last time I used a courier organised by Parcel Monkey it was a complete disaster. The courier (DX) left my item outside the recipients door in a public area, didnt leave a card - and of course it got stolen. I got compensation after a great deal of hassle. Not really Parcel Monkeys fault I suppose.
This time all was good. Its all about the courier you choose, Parcel Monkey are a broker, they dont actually carry your goods. Parcel Force 24 are the stars of this particular show.
17/12/15
3rd time I have used parcel monkey, great as usual - prompt collection, delivery is great! Thoroughly recommend their service brilliant!!!
17/12/15
Awesome service, easy and simple!
17/12/15
Collected on time.
Delivered on time.
Easily arranged on the website.
All for a good price.
What more can one ask for?
17/12/15
My parcel wasnt collected on the specified date. I couldnt see any easy way to raise this with Parcel Monkey. I ended up contacting Parcel Force directly 2 days later and organising the updated collection time myself. Im uncertain if the problem was on the Parcel Force or Parcel Monkey side, but Parcel Monkey didnt check that Parcel Force had provided the service that they sold to me. When there was a problem, they werent aware of it. I paid for a premium 3 day delivery service and the delivery is now going to take over 6 days.
17/12/15
