We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
The tracker system from when I dropped off parcel at shop on a Saturday showed the parcel to still be there all day (10 pm) Monday. The Wheres my parcel been said my parcel was on its way back to me. Then Tuesday at 9-00 am I got an email saying my parcel would be delivered between 11-30 & 12-30 (delivered 12-15 ) All very confusing could be better The Tuesday tracking was good and accurate
18/12/15
competitive, efficient and well delivered service to Sweden
18/12/15
Brilliant service received, trusted them to collect my daughters toy box from Wales for her first Christmas and could not have asked for better.
18/12/15
Working with a friend in the UK to send some gifts to Australia. Parcel Monkey confirmed a collection day, tracking number etc. My friend stayed at home all day and no one came to collect! Hes tried to contact customer support and just been sent a blanket message that they are closed over the weekend and wont respond. Unless we see some customer service soon Ill be GBP200 out of pocket and very disappointed!
18/12/15
Followed packing advice and though outer container was damaged (dropped on an edge?) contents were OK. Service fine otherwise.
18/12/15
Parcel was collected in the allocated slot and delivered to Portugal in 4 days - excellent
18/12/15
41kg parcel collected in maidenhead on monday and delivered to me in vaour france on thursday. well done PM
18/12/15
Decided to try an alternative as huge wait at local PO. This ended up cheaper and door to door service!
18/12/15
Excellent service! !!! Have already recommended parcel monkey to some of my fwnds and will continue to... Will definitely use parcel monkey again to send parcels in the nearest future.
18/12/15
picked up on Wednesday, in France by Friday for less than £20, fantastic.
18/12/15
Prompt fast collection....Delivered next day....and all at a fantastic price...Goodbye Royal Mail..Hello Parcel Monkey
18/12/15
Easy pick up from home. Less than half the cost than post office. Only took two days to Germany.
Very pleased!
18/12/15
This was my first time to use a service like this, Ive always just gone to the post office. Very easy to book online with no complications, courier arrived to pick up the parcel on Monday which meant I didnt have to carry a heavy item and it arrived with my family on the Wednesday. Extremely reasonable price and excellent service all round, will definitely be using again as my postage method. Many thanks to all involved.
18/12/15
Collected Cumbria Monday afternoon delivered west coast Ireland Wednesday morning! Beat that!
18/12/15
The best of the best...chepest prices and best service!
First time using the website but very very happy.
I feel closer to the family.
Thank you!!!!
18/12/15
never get hold of anyone total ****
18/12/15
A little cheaper than the Post Office, but more hassle to arrange. I`m sure it will be worth while with different parcel sizes to the one I sent.
18/12/15
I will use parcel monkey again for sure.
Excellent service and price.
18/12/15
Fantastic service, I was able to find the cheapest way to post my parcel abroad that was convenient for me. Quick, easy and hassle free!
18/12/15
They picked up the parcel prompt on the 9th of December, but it still has not reached its destination in Holland on the 18th, so goodness only knows when my family will receive it. So needless to say we are very disappointed. I know it is a hectic time for delivery firms but this length of time is really taking the mickey. I do not think i will use the service again.
18/12/15
Great service,quick delivery. Will definitely use it in the future and recommend my friends.
18/12/15
When you look on their website you see a load of familiar delivery companies and good prices. They have services like DPD 1-2 days, which is what I sent two parcels with last week, that ended up taking 6 and 7 days each. I understand that no delivery time frame is absolutely certain but its Parcel Monkeys attitude when this happens that is disgusting. You cant go direct to the courier to find any information or make a claim, so youre stuck talking to PM who dont want to know. What they dont make very clear on the booking form or information pages for these services, is that the time frames are absolutely not guaranteed at all. Their T&Cs state that they are not liable for delayed packages that arrive within 5 working days of the date they should have arrived. So it could be 5 days, plus the weekend, on top of the time period they state before theyll even consider it a problem. The vast majority of customers will, I think, like me, expect that a statement such as "Your item will be delivered within 1-2 working days following drop off" constitutes some kind of fixed time frame and guarantee. Certainly, when using Parcelforce 24 or 48, you would expect compensation or a refund if it actually took 6 days to arrive, but if you book through PM, you will, as far as I understand, waive your rights to compensation in these cases. Obviously if things go ok, which they do with the majority of parcel deliveries, then PM seems fine so they have many good reviews. But the chances are, that if youre looking for a 1 or 2 day service its because you are relying on it to deliver on time, and if it doesnt youll be at least compensated in some way. Do yourself a favour and go directly to the couriers and cut out this middleman.
18/12/15
Having been messed around and let down by ukmail I went on Parcel Monkey to find another delivery service. Through them I booked delivery with Parcelforce for less than if I had gone to Parcelforce direct.
Printing labels was easy, parcel arrived safely (and for only a little bit more than going with one of the hit-or-miss budget companies), happy bunny.
18/12/15
I didnt receive a invoice for what I paid for and it would let me log on and when I requested rest email it didnt send me anything !!
18/12/15
I was delighted at the prompt collection and delivery of my Christmas parcels
18/12/15
The collection was utterly painless and the sizeable parcel made across to Japan from the UK in very quick time. This has been a seamless, painless way of shipping things abroad. Thank you very much for your high quality, no-fuss service.
18/12/15
Very easy to use website. One form to complete and item collected and delivered as promised. Tracking is a bonus.
18/12/15
Cant fault this company at all!
18/12/15
Used local shop pick up on Friday, delivered to EU on Wednesday next week, with no problem. Will definitely use it again and already recommended to friends.
18/12/15
Booked collection Friday 11th, now Friday 18th parcel still not shown up. Tracking indicated received and at their Newcastle facility. After many phone calls to parcel force turns out label had detached. No delivery until Monday 21st. I paid for 48 hours and still not in receipt of parcel. Dreadful service. My customers are waiting for goods that I cannot send as the banding machine in the parcel was needed to pack goods .
18/12/15
Good experience at both ends of the parcels journey
18/12/15
Easy to use, cost effective, would use again
18/12/15
Always delivered on time even at Christmas. My only minor gripe is the 8-6 collection window. Hope in the future this can be addressed. But at the amazing price no complaints. Thank you. UK to NZ in 5 days and sent 11 December awesome service.
18/12/15
Premier service
18/12/15
I checked with the local collecting place..a chemists shop where I was assured it was"easy". It was! The T and C were lengthy to read but I suppose are vital cover for the firm. Otherwise the whole system was easy to follow; the price was reasonable; the tracker worked and when I was sent the time of delivery..a 1 hour slot, I could alert the recipient to make sure someone was available to accept the parcel. They did and so I cannot comment on how successfully it would otherwise have reached them. Could I have been given a delivery spot where the recipient could collect...their local chemist perhaps?!!
18/12/15
My item was picked up and delivered timely and in good condition. Excellent service, would be happy to use and recommend.
18/12/15
Very convenient and delivered ahead of schedule.
17/12/15
Royal mail was going to cost more than double for a slower service. Door to door delivery to Australia was seamless and the process via the website very straightforward. I would recommend.
17/12/15
Parcel picked up last Friday. Parcel Monkey said it would be delivered by Thursday 17th , then changed delivery date to Monday the 21st which would have been too late as my daughter would have left for the holiday. All is well the parcel was delivered today on time 6 days including weekend from the uk to Oman ia very good service and the cost was very competitive . I shall definitely use them again it was totally hassle free.
17/12/15
Very easy, trust worthy after having major issues with many couriers - all my items have been delivered without any hassle
17/12/15
