We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,690 reviews.
Have used PM for UK and Europe and each time arrived in good condition and on time
15/09/15
Always used parcel monkey over others.
Ease of service and plenty of choice.
Well priced. Even when arranging parcels to collected and delivered to me. Working with the seller can be awkward to communicate, so having a service that you can work out delivery times days in advance or get a next day service cheap.
15/09/15
Great service, texts to set up collection and delivery times, good rates and even arrived earlier than expected! Parcels to Spain are often late- but not this service. Great job. Second parcel equally well handled. Will definitely use them again.
15/09/15
I have used parcel monkey many times and have always delivered my parcel on time and in one piece. Great stuff parcel monkey/
15/09/15
Really easy to book and brilliant service
15/09/15
Well worth it price wise and delivery on time with no mishaps. Did ask them not to collect until after 1pm but collected at 10.30am so seller might have been disturbed as works shifts, but as purchaser - I was happy with collection and delivery.
15/09/15
The nice thing about parcel monkey is that you can chose the carrier. With ParcelForce you drop off at a nominated post office. Using DPD, you drop off at a local convenience store which is open late (the downside is that DPD dont collect from them every day) get a receipt with a tracking number and their system takes over.
Delivery to the place I wanted and you can track WHO signed for it as well!
15/09/15
Quick Efficient Superb value
15/09/15
Great, saved me a lot by using Parcel Monkey.
15/09/15
First of all I was charged by Parcel Monkey but DPD rejected the parcel. This could not be rectified til the next working day. I did not want to wait in all day for the parcel to be collected so I spent ages asking DPD then Parcel Monkey whether I could drop it off at a parcel shop. DPD said no talk to parcel Monkey. By this time in the day Parcel Monkey were not replying to Web enquiries via email or online live chat. I decided to take it to the shop who accepted it. But I wasted 3 hours of my life mucking around with this through unclear booking forms and collection procedures. To make it clear you CAN use a DPD parcel store to send your parcel off. You DONT have to wait in all day for thru to turn up. And nowhere is that written.
15/09/15
Fast and efficient collection. Will definitely use again.
15/09/15
Perfect service, from booking the reservatation online to the handing of the parcel and its delivery. Excellent job and well done!
15/09/15
First time Ive used parcel monkey and I am extremely impressed with the service I have received. I will definitely use them again in the future and recommend them to others!
14/09/15
Multiple consignment booked with Parcelforce 1 out of 4 parcels lost, no response in 5 days regardless several contact attempts, same old response from customer support "We will keep you posted!"
14/09/15
Excellent service and delivered item on time.
14/09/15
I Will recomend for anybody. good job.
14/09/15
For the price i was quoted i could not find a cheaper quote
The parcel was collected and delivered faster than quoted
Could not ask for better service
14/09/15
This is the third time I have used Parcel Monkey and the third time I have been really pleased with the service. Very easy to use with a great choice of different options for sending parcels.
14/09/15
Of the last 3 things I sent with Parcel Monkey 3/3 arrived severely battered to the recipient. Its very cheap, but if their couriers breaks your stuff, its not worth it. This was my last Parcel Monkey adventure.
14/09/15
Courier came a day late after chasing Parcel Monkey to find out why. Late collection was due to running out of time. Apart from that everything went smoothly
14/09/15
Collected the parcel 24 hours late after paying for a 24 hour service. So parcel was late and missed its connection for its final destination. No apology, no email, no refund.
14/09/15
Needed to contact PM urgently re a delivery error. Posted a ticket, no reply for 24 hrs & noticed they had locked the ticket without even answering the query. There was an error on their systems. Posted another ticket - when I finally got my answer it was too late and no apology. Plus inaccurate details re no safe place allowed for Parcel Force deliveries. Really disappointing service. This shows everything that is wrong with ticket only communication companies. I try to avoid them at all costs if I can.
14/09/15
All good , thanks
14/09/15
We have sent an international parcel to Italy using their service, the very next day the courier has returned the parcel to us saying the label was incorrect? We have then contacted them requesting a refund, it has been nearly 3 weeks awaiting no refund given, no reply to emails, no contact number causing a complete mess. Very poor customer service.
14/09/15
Simple, straightforward and affordable. Excellent service and will use again in future.
14/09/15
This is not the first time I use them. They are great! the booking process is very clear and easy to complete. The package arrived quickly to Paris!
Ill recommend this company to anyone! Thank you
14/09/15
Easy to use website, gives view of different delivery company options and prices on one page. Recommended.
14/09/15
Having been recommended to Parcel Monkey by the Jacobs Well Appeal to whom I was donating a consignment, I was very satisfied with the service provided and competitive pricing compared to other carriers. In particular I like the arrangement to be able to take the consignment to a designated collection point, which overcomes the problem of having to wait at home for collection. Would recommend.
14/09/15
Great service quick came on time would definitely recommend
14/09/15
Pick up time was very precise, service excellent, easy to follow instructions, labelling. Arrived in the period stated 3_4 days. Would definitely. Use the service again.
14/09/15
Parcel Monkey have no direct contact number, and with the mistakes they have made this ends up being very frustrating and almost nothing is done. They recently lost a parcel going to Dubai (one of many) and we still await any sort of compensation, when you try to email they are extremely unresponsive and give nothing at all back. I do believe they try and prolong the problem in the event that after a certain amount of time they say there is nothing that can be done. Overall there has been far far more bad experiences, i am currently still waiting for anyone to get back to me once again.
14/09/15
It was the first time Ive used Parcel Monkey and found the whole process quick and simple. It was also good value. Would definitely use again.
14/09/15
I used the drop off service as it was more convenient for me to drop my parcel off at a time suitable for me, rather than me to wait for someone to pick it up. My parcel arrived the next day!! Highly recommend this service plus it was cheaper than Royal Mail
14/09/15
Parcel Monkey made sending my parcel a complete doddle. It worked perfectly. Many thanks.
14/09/15
PARCEL NOT COLLECTED ????????
14/09/15
Took a week for a next day delivery to get there. Not Parcel monkeys fault directly but there partner. Get them sorted or loss customers.
14/09/15
My experience was definitely great and timely. Thank you for that service. Keep going that way!
14/09/15
Quick pickup and the best price about!
14/09/15
Great Service, found the tracking facility useful due to the urgency of the job.
14/09/15
I used the service to send to France. Everything went fine, although I did have a panic when I got an automated email to say that my parcel was enroute, when it still had to be collected from me
14/09/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
