We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,690 reviews.
I couldnt believe how fast this shipment of a large box of kids clothes to provincial France was. Picked up from me on Thursday, delivered Saturday lunchtime! Outstanding value too. Highly recommended
17/09/15
I booked Parcel Force 24 service with insurance for £1000 on Wednesday for pickup on Thursday and delivery on Friday after interacting with the customer care executive Lorena ( she was a great lady yo deal with and was helpful and courteous) Pickup happened after 5 pm on Thursday my four heavy boxesweighing 99 kilos in all were put in a cart and pushed down from the second floor by the collection guy like junk and then dumped in the van by throwing them inside. This was the beginning of the nightmare as the delivery NEVER happened the next day as scheduled, the recipient waited the whole day, The following morning with great difficulty after tracing the contact phone number we managed to contact the office and were put through different office who told us that two of the four pieces were in Coventry and the other two were not traceable, we explained to them that we had to take along the boxes to India on Tuesday and that was the reason we chose the next day delivery, we were totally stressed out till the goods reached us on Monday. After reaching India and opening the boxes found a number of valuable items damaged as well. what surprises me is that there is not even a word of apology for the delay from them for the stress we went through for three days nor any offer of compensation. I must say that I find this as highly unprofessional and unethical. I want to take up this matter to higher scale if I do not get a reply from them. Customer Name: Pervez Sheriff
17/09/15
The collecter in our area is cheerful helpful dependable and well mannered.
17/09/15
Easy to use website interface. More shipping company choices would have made it even better.
17/09/15
Poor rating as although Parcel Monkey seemed to work, DPD totally failed to live up to expectations. They failed to collect parcel on day agreed saying it wasnt ready which was totally wrong as someone was in our office all day and no DPD person came to us. This was my first experience of using PM so was it their fault well no, but they stand and fall by the sub contractor i.e. DPD. I will use PM again but not with DPD.
17/09/15
Collected and delivered on time. Easy to use.
16/09/15
Couldnt have went any better, parcel picked up and dropped off in different country within 48 hours
16/09/15
I booked "by Monday next working day drop off at location" service on Saturday using parcelMonkey. I dropped off parcel on time as suggested. Next working day was Monday; it wasnt delivered by Monday 9am. It was delivered on Tuesday 9am. I had spent that extra money to get it delivered on Monday. If i wanted Tuesday i could have posted next day parcel on Monday. I spent £26.99 for Monday morning but they didnt pick and thus not delivered on time. Not trustworthy.
16/09/15
collected in time but delivered 2 days later than expected date. Its ok. with this cheap price.
16/09/15
I was travelling to Denmark and didnt want to be dragging a heavy suitcase, so I opted for to send a parcel which also would be cheaper option than paying for an extra check-in luggage or send per Royal Mail.
Webpages interface is easy to view and use. The parcel could be picked up as soon as the day after, or any day of your choosing, and arrive in 2-3 working days (sent Thursday and arrived Monday). Driver had a label, so you basically only have to make sure to pack your parcel and secure it properly (instruction sent per email).
I was very happy with the service as it was foolproof-easy, trackable, prompt and for a reasonable price and because it generally made it so much easier for me than be carrying an extra luggage or bring the parcel to the post office for a higher cost of postage.
A highly recommendable service which I no doubt will use again and again.
16/09/15
- even if a little slow on the Italian side
16/09/15
Terrible, the worst service I have ever had, the parcel waited for over a week and still wasnt collected, customer service is slow and unhelpful. Wont use again
16/09/15
Picked up on Thursday and was delivered on the Saturday. Great service would advise anyone to use this company. Will never use Hermes or Yodel ever again
16/09/15
Good service very helpful and efficient my stuff arrived to France intact and in just a matter of days. Recommended ☺
16/09/15
****ING HELL!!! I have been chasing you for over a month. And the refund that you promised did not arrive yet. I only receive those ****ing random emails with exact the same content. but where the hell is my money???? Stephanie Bebenroth +49 177 41 37 853 Prinzenallee 70 13359 Berlin, Germany
16/09/15
The process of finding a suitable courier through comparison on the Parcel Monkey website is easy. However initial costs shown are subject of considerable change when more detail is entered. So check carefully. I liked the reminder texted to me on collection day. The Parcelforce collection and delivery went without a hitch. However, the parcel collected on behalf of Nightfreight did not fare so well. I was informed by the recipient that the package had been dumped in the road, the cardboard wrapping badly damaged, and a carry bag inside the parcel was damaged. Luckily the item inside the bag was ok. As it cost £41 to send it was a very disappointing service.
16/09/15
shipped my goods on the 10th sep with a 3 days delivery.. needed it to reach destination at least by 17th . its delayed and the tracking website give little information. no one has contacted me so far with any information
16/09/15
It was everything perfect
16/09/15
I recommend for everyone perfect fast and simple to bookt
16/09/15
STRAIGHT UP GANGSTERS OF THE PARCEL WORLD. HUSTLING PACKAGES FROM ONE END OF THE COUNTRY TO THE OTHER.
THANKS VERY MUCH !
16/09/15
Didnt collect! Then no phone number available for me to call
16/09/15
Very straight forward , easy , fast, reasonable price, only one thing for collection they should give you a hour space no 9-17, it is quiet long day to sit by window and wait may of us have ( school runs, appointments and so on), for delivery you give a hour slot and for collection all day. But overall very pleasant experience. Will use you again.
16/09/15
It was the first time I used Parcel Monkey to send a parcel to Italy. They got the delivery address wrong after having twice put in the correct address on line before sending it. They took a long time to answer my query on line so I missed the day I had wanted to send it. Poor communication - which wasted a lot of my time. I was not happy. In the end, the parcel got there. I will probably not use them again.
16/09/15
Easy to use. Good value. Good communication.
16/09/15
I am very happy with this service. My boxes were collected from Scotland and delivered to Catalonia very quickly and I was able to track them online both via the Parcel Monkey website and DPD. Boxes were in perfect condition too. Would definitely use this company again and recommend it to others. Thank you
16/09/15
A no problem system to have used, nothing more to say really, will use again
16/09/15
Although the driver was rude and with a poor command of English and she was unaware that the shipment consisted in 9 boxes, Im happy with how fast Parcel Monkey collected and shipped my stuff abroad.
I would use it again.
16/09/15
All worked well and price was competitive
16/09/15
Very easy transaction,thanks again.
16/09/15
First time using this service was apprehensive but collected from seller on time and politely, the driver even had the label to put on the package. It was with me within 24 hours and i was updated every step of the way. Wouldnt hesitate to use them again. I used the Parcelforce 48 service through Parcel monkey.
16/09/15
Booked at 10pm, parcel collected the next morning and delivered without any problems. Excellent service!!!
15/09/15
Very impressed with how easy it was to organise a collection from DPD, without ever actually being forwarded to DPD website. Tracking info was very informative and updated frequently and parcel arrived exactly when they said it would. Overall very happy and would definitely use again!
15/09/15
I am most impressed with your service
15/09/15
Very easy to complete, minimal fuss and prompt pick up, recommended.
15/09/15
My parcel was collected very quickly and delivered to the receiver very quickly. A no nonsense and fast service that is appreciated.
15/09/15
We have never had any problem service is always great
15/09/15
Arrived on time, 2 days to Ireland very good indeed
15/09/15
Good collection and delivery A++++ service
15/09/15
I booked a delivery to Hungary for a 7kg parcel. The label did not initially automatically issue however spoke with customer services who were quick and helpful.
The pick up and delivery were excellent and I had a very happy customer. the cost was one third of the main supplier in the UK.
15/09/15
The delivery company (DPD) failed to ship my parcel from the drop-off point, and only did so after nearly a week when I phoned them to check delivery had taken place. This potentially lost me sales as a small business.
15/09/15
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