We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,690 reviews.
Cheap quick Honest and on time
23/09/15
Really pleased . Helped solve a problem parcel, gave opinions and helpful information.
Will certainly use again
23/09/15
Thank you very much for your excellent 5 * service! My parcel was collected on a Thursday in England and the Monday it was delivered in the morning in Cape Town, South Africa! Very good rates, very happy. I will most definitely use the service again! I have tried a few companies now over the past 3 years and hands down, you guys are the best!
Thank you!
23/09/15
Parcel Monkeys system seems to be watertight so they get our business.
23/09/15
First time of use, once set up worked a treat.
23/09/15
We have used these guys for about a year, sending large items. We have used parcelforce from the start without problems... but recently tried DPD. We dropped 2 parcels off at the DPD drop off point, expecting them to be collected the next day. Turns out it was 7 days before they were collected... I have wasted over 2 working days trying to fix this issue and Ive been constantly lied to from the start by customer service reps from Parcel Monkey. DPD said its Parcel Monkeys job to inform them they have parcel booked, this was not done. It took 5 days of me contacting them every few hours to make this happen. Not only this but parcel monkey does not have a call center, you have to talk to them through a stupid live chat box... madness. Ive not even received an apology for this. They have made us look like *****s to our customers. Every other time we have used them has been fine, but this experience of when something actually went wrong has really annoyed us. We will not be using them again. When it works, its good. When it goes wrong, parcel monkey are absolutely useless. Its worth paying the extra £2 or whatever and go to the companies like Parcel Force and DPD as you know they will do the job right and have competent support staff if anything does go wrong.
23/09/15
Thank u for ur service, highly recommended..
23/09/15
Parcel monkey experience was good, no issues. Parcelforce a different matter. First day didnt call my mobile as instructed. Second time didnt turn up, 3rd time successful
23/09/15
Very good service, box went to the place with no problems
23/09/15
Great service, quick delivery. Thank you
23/09/15
easy to use and great tracking Thank You
23/09/15
Parcel was meant to be collected on the 17th of September but it was only Collected on the 22nd. I received a bad review on eBay from my buyer because of Parcel Monkey and ParcelForce. Very unprofessional service.
23/09/15
Very easy to use and instantly offered a very low price to get our large parcel from England to Northern Ireland. No one else came close. Thx.
23/09/15
UK to Abu Dhabi in 4 days for a very reasonable figure. Was really very surprised and pleased. I will not hesitate to use them again. If there is a "but".... I did have problems printing the parcel slip and tried to send an email /contact Parcel Monkey but clearly that is not an easy feat - and I got no reply. Someone else solved the problem for me but I did wonder how one would contact then if there was an issue.
23/09/15
I needed a kitchen unit picked up from Wickes in the Midlands to be delivered to my home in Glasgow. I arranged this in minutes online, received a confirmation email and parcel label in minutes. The price was fantastic. Parcel Force 48hr delivery and able to track my unit the whole way. Great service!
23/09/15
Best service ever.
23/09/15
Using Parcel Monkey is so quick and easy! Im only giving 4 stars as Parcelforce were late in delivering and I wasnt sure who to contact in NZ to find out where it was. But this was more Parcelforce rather than Parcel Monkey. I would use Parcel Monkey again.
22/09/15
Easy to use, simple, searches the main courier companies, provides a fixed price. job done
22/09/15
will use again very easy..........
22/09/15
I selected the DPD Drop Off Service which was advertised as having delivery to customer within 1-2 days. I dropped off my parcel to the drop on a Sunday and expected the customer to have it by Tuesday latest. It got to Thursday and the customer still hadnt received the parcel. I logged the query with Parcel Monkey who did not offer much assistance apart from checking the tracking. In the end it got to Saturday where my customer was not happy at not receiving the parcel where he logged a complaint with me and was ready to cancel the order full stop. I ended up having to call DPD myself to investigate the issue which involved me called DPD and spending 20mins on the phone investigating. Then called the drop off point and then recalling DPD which all in all took one hour. In the end my customer did not receive his parcel until Tuesday. A delivery more than 1 week late. In the end I refunded my customer what he paid for postage to appease him. I requested Parcel Monkey to do the same for what I paid for the inconvenience and lack of help they offered me but they refused advising they do not offer refunds for delivered items. This bearing in mind delivery was made more than 1 week later on a service which was advertised as being 1-2 days. Customer Services and Claims Teams "apologise" a lot but they dont actually look into the issue at hand and the responses you receive back are a waste of time. Will not be using Parcel Monkey ever again - there are much better companies out there.
22/09/15
I used parcel money to send a parcel to Netherlands. It was sent promptly and on time and the rates were very reasonable. Really would use this service again!
22/09/15
Easy to use. Would use again.
22/09/15
Speedy and efficient - Top marks. Will definitely use again. Highly recommended.
22/09/15
After searching for cheapest price for a large item to be delivered was so easy get a price and book using parcel monkey. Would def use again.
22/09/15
I used parcel monkey twice and been very pleased its so cheap , quick and convenient service. I sent 30 kg bag to Ireland @ just 16 £ so its really cool will recommend to everyone.
22/09/15
Reasonable price, same day delivery. Arrived at destination very quickly. Easy to set up payment. Would use again.
22/09/15
picked on the right day
delivered on the right day
from St Austell to the Crimea in the Russian Federation
ill use again in fact i am putting a parcel together now to go before the weekend
PETER SWC
22/09/15
I ordered collection of item for next day. They came at 5pm. It arrived at delivery address around 1pm the following day. Unfortunately there was a very big tear in the box and the item was exposed when it reached recipient and it also head a lot of dents. It was a brand new box that I taped up myself and there was a picture on the side of the item enclosed, so I dont see why a big tear had been put on the box but the item was still entacked.
22/09/15
Parcel Monkey have sent me this form asking me how they have done. The parcel is still waiting to be collected after 5 days waiting and being promised its going to be picked up. This is the second time out of three times Ive used them that this happens. There is no telephone number to call just email. Disaster . Do not use
22/09/15
The service was easy to use, they collected promptly, and the items arrived when they were supposed to in good condition. I would absolutely use this service again!!
22/09/15
Our parcel was due for collection on 15th Sep that was a no show. Spoke with a very nice lady from Parcelforce at Stoke who assured us it would be collected on the 16th Sep. When the time got to 4pm on the 16th rang stoke again, the driver was not coming again that day. It was finally collected on the 16th from a completely different depot. So no not very trustworthy, will not be using them again. Back to another courier for us
22/09/15
UPS lifted @ Gourock PM and parcel was delivered to Belfast within 24 hours. A good service end to end
22/09/15
Honestly I was happy with overall experience (price, tracker, delivery time) but the guy who picked my package ruined everything. To treat a customer like that is beyond my imagination. Probably DPD can bring a slogan "smile for customer"?
22/09/15
Terrible experience. Made booking, collection not made on date specified and then blamed by customer services it was my fault as I must have selected the wrong date. Will not be using again.
21/09/15
Very competitive rates. Exact delivery schedule. It has instilled great confidence in the company and I will be using Parcel Monkey again.
21/09/15
Have used dpd for international and they were on time, quick and reliable would defo recommend
21/09/15
Easy website and reliable service, I always recommend Parcel Monkey.
21/09/15
No issues at all, will definitely use again and would recommend.
21/09/15
Everything happened as expected. Would have liked instructions for packaging before I committed as I had wrapped and weighed parcel and paid for delivery, then I was told that each item needed wrapping separately. Otherwise, excellent, efficient service. Would definitely use them again. Really liked being able to track parcel and know when it had been delivered.
21/09/15
I had to deliver the package to the depot my self :(
21/09/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
