We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
online booking - print label - pick up and delivery without queuing at the post office
23/12/15
Superb service and very reasonable prices
23/12/15
Good site for finding the best parcel rate. Doesnt spam you.
23/12/15
This was the first time I had used this service before and was a bit hesitant at first however the parcel was collected promptly on the day it was supposed to by a very friendly man and was delivered within 3 days with no problems to France. I was very impressed especially as it was under £20 to send and the post office had quoted me almost £80 when I went in there.
Would definitely use again and would recommend.
23/12/15
Half price and arrive to US in 3 days...awesome!!
23/12/15
Great service from start to finish,delivered on time for a quarter of the price quoted by Royal mail. Would definitely recommend.
23/12/15
I was in the post office Christmas time, about 10 days or so before the big day, the queue was out the door, when I finally got to the front of the queue, I was disgusted with the price and how long it would take to get there. The woman behind the counter challenged me to find it cheaper so I did, half the price, half the time guaranteed, with insurance. I got my parcel back and my money back and have been utterly swayed by how brilliant this was. So easy. They came and got the parcel from me while I was at work too. Fab. Thank you parcel monkey. :D
23/12/15
May parcel was collected on 14th with a 4-5 day delivery deadline. On day 5 I received a message saying there was a delay at customs but did not say which customs. There was no telephone mnumber to I typed a message and was informed someone would get beck to me when they had spoken to the courier. That was yesterday and I am still waiting for a reply.Now my status shows as: 22nd December 2015 @ 14:25 Delivered & Signed For 23rd December 2015 @ 12:15 Standard customs procedure/under inspection SO none the wiser if the parcel has been delieverd or not and Parcel Monkey have failed to respond to my query. I have given this rating on the assumption my parcel has been delivered but I am really not satisfied with their communication.
23/12/15
Very easy to use on the website and very quick delivery :)
23/12/15
Efficient and competitive service
23/12/15
Germany in under 2 days on a standard service for a great price. Easy too. Used DPD drop off to a shop only 1/2 mile from my house.
23/12/15
I have sent a parcel about 15 days ago and my parcel has not been delivered and my parcel is lost.
23/12/15
Sent this parcel from Scotland to France. Obviously expecting it to be delivered between the said 3-5days.. A whole week and a half later it finally arrived. Not happy. Wrote to customer services to ask what the problem was and they couldnt give any info..
23/12/15
Did exactly what they said they would!
23/12/15
dreadful service, two failed collections now delays in a refund. overpriced, hidden charges.
23/12/15
Somehow this one package collection was converted into two collections. Parcel Force then failed to appear after waiting all day. Of course they refuse to send text messages so the following day they missed it again. On the third day they took the note on the door and delivered it instead of reading the message that said "package in safe place around corner". Overall unreliable and incredibly efficient.
23/12/15
Easy service. Would recommend it.
23/12/15
Fast and easy.
23/12/15
Easy to book.collected exactly on time. Parcel delivered in perfect condition exactly on time. Overall highly recommended.
23/12/15
Altogether a Great Overall Service. No problems whatsoever and so cheap.
Would Highly Recommend.
23/12/15
Easy to book on line, very clear on charges. Communication by email excellent, collected on the day specified and delivered in 2 days.
4kilo package UK to Holland....half the price of dropping it off at a Post Office.
Keeping this Monkey on my shoulder for sure!
23/12/15
I have used Parcel Monkey a few times now over the last couple of months. The online booking is easy and the collection is reliable. I have also used the drop-off service (where I take the parcel to my corner shop) which is fabulous for when I cant be home all day for a collection or if I need to do it in the evening. It would be great if the drop-off service were available for parcels to the US. So far it seems I can only do drop-off for European parcels and I would probably use the service more if I could do the drop off more. It is more convenient than having to be home all day for the collection. (Although, having said that, my collections so far have all been pretty early in the day. Not guaranteed though...). All in all I am very happy with the service.
23/12/15
On your part it was easy , BUT choosing Parcel Force 24 was a bad thing to do as the didnt deliver the goods on time , in fact after many phone calls to them they didnt know why themselves where it may have been ,and it arrived a day late .
23/12/15
Sent a parcel to relatives in Italy. Apparently a problem with address ( checked by us as correct), but neither sender nor consignee contacted either by email or telephone. Collected 15 December and tried to deliver 18 December. Only when I checked on-line did I see a problem.Apparently the parcel is on its way back. Amazingly this company does not see it necessary to have a customer service department that you can actually speak to.
23/12/15
I sent s parcel to Slovakia and it should take 4-5 days. Today its been 8 days and the parcel it still not there. Nobody contacted me for letting me know what happend . There were all Xmas presents and Xmas are tomorrow . Im very disappointed .
23/12/15
Picked up and arrived as stated and at a reasonable price.
23/12/15
Very good service. I wasnt expecting it to be so good as had bad reviews from people but I have to say Iam really happy my parcel arrived really fast bearing in mind it was close to xmas it was done with no issues thanks
23/12/15
Great value for money and the use of professional, reliable carriers. I was kept informed at every step from collection to delivery and my parcel was delivered exactly when It was promised. Very impressed as it was sent abroad at the height of the Christmas period! Keep up the excellent service!
23/12/15
Fantastic International delivery to Australia. Royal Mail quoted an extortionate price and said as Id missed the final postage date for Christmas & the parcel would take weeks. Parcel Monkey quoted less than half, collected giving an hours slot and delivered in a week. All the time I could track the order. Superb. Ill never use Royal Mail agaon
23/12/15
I would recommend this company to anyone.
23/12/15
Easy to use online booking system. convenient pick up locations. quick service. excellent communication at every step of the delivery. And all that at an excellent price!
23/12/15
Very easy to book and drop off the item plus it arrived at its destination on time. What more can you ask for? thank you
23/12/15
Collected when promised, tracked throughout, delivered one day earlier than said and reasonable price. Only loses a star for taking longer than advertised on Parcel Monkey website. But once on actual courier website, delivery was quicker than they said.
22/12/15
I sent a 10kg box to Berlin from Scotland on a 2 day service. It should have arrived on Friday but didnt get there till Monday. 2 reasons this is ok - 1. I was kept informed of that at all times and with plenty of notice and it is Christmas time and it is busier and 2. It cost me £20 including insurance for the contents so its hard to say it wasnt still great value for money!
I have used before and 3 x 20kg boxes made it in 2 days so I wont hesitate to use this service again in the future.
Great communication, great prices, clear instructions and it got there safely - well done !
22/12/15
Easy to use website with clear layout to see the best price for your chosen delivery method.
Dropped parcel off at a local pharmacy for DPD to collect on Friday and parcel was delivered on Monday afternoon with text message notification of when it was expected to arrive at the destination.
Will definitely go to Parcel Monkey first next time I need to send a parcel anywhere! Thanks
22/12/15
a parcel from uk to Oz in 4 working days. In time for Christmas! I didnt think it would get there but it did. I will DEFINITELY BE using parcel monkey again
22/12/15
Parcel Monkey is a great idea. Needs a little tweaking to be able to pinpoint when a collection will be. We sat in for the entire day and parcel was not collected until 19:10 - after we had to phone the parcel depot and find out what was going on!
22/12/15
Took day off work as parcell force for 25 quid never turned up arranged next day another day off work never turned up next day came and got it and there still knocking my door to pick it up after it has gone
22/12/15
£50 worth of goods, lost and refusing to pay out, even though insured; as they admit they delivered them to the wrong address, but as far as parcel monkey are concerned, as long as it is delivered somewhere! they have done there job had various excuses and lies, as to where the items are from, out driver sent to the wrong address, to we w=delivered through a third party, which is it; who knows, but somewhere is a huge box, full of a newborns gifts, that will never be received.
22/12/15
What an amazing service, totally door2door, minimum administration, fair price, I will definitely use Parcel Monkey again.
22/12/15
