We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,920 reviews.
Easy, pain free booking online. Good price. Efficient pick up and delivery, exactly on schedule.
18/11/15
Parcel arrived on time very good service
18/11/15
Managed to get a parcel to Germany for £20 which included added insurance up to £1000, whilst the same service through their website would have cost me over £80 without added insurance.
I dropped the parcel to the post office Wednesday lunch time and it arrived in German Friday morning.
I did find this website to be a little awkward to navigate at first. It didnt seem to want to recognise I wasnt sending a parcel within the UK (despite selecting international delivery) until I selected the service I wanted and then put in the full destination details. But even so, I would definitely use again!
18/11/15
Hassle free. Easy to compare prices. One thing to improve upon is to give an average time of when the delivery will be picked up by the courier.
18/11/15
Easy to arrange, collection exactly as promised. Item delivered safely. Great value Brilliant, many thanks
17/11/15
Couldnt believe it was so easy to book a parcel delivery! Will definitely be using you again.
17/11/15
By selecting the DPD option on your service we were able track and have conformation of the delivery and when it would be delivered, thank you
17/11/15
my parcel arrived on time as stated.well done
17/11/15
It really worked as you wanted it to
17/11/15
This has been going on since August. Part of parcel was lost by parcelforce. Paid carriage guarantee, but parcel monkey refusing to pay compensation as they say item was not damaged. Having to take them to court to get my money back. Nightmare.
17/11/15
Parcel was collected on time by a pleasant man. Sadly it hasnt arrived at the destination yet but tomorrow is the 7th day so I am still hoping. I will be so sad if it doesnt get there as it is full of aid for refugees in Greece. I have 3 more large boxes to send but am waiting to see if this one arrives. Difficult to give it stars but if it arrives tomorrow I would give it 5 stars.
17/11/15
Punctual service, good price
17/11/15
Very impressed with the service. Delivered by 7.30am the following morning. Will recommend and use this service again
17/11/15
EASY TO BOOK AND A GOOD FAST RELIABLE SERVICE, FRIENDLY DRIVER AND A FAST SERVICE. HAVE SENT SEVERAL LARGE PARCELS THROUGH THEM AND FIND THE SERVICE VERY RELIABLE AND GOOD, HAVE NO COMPLAINTS MYSELF AND THE CUSTOMERS HAVE HAD PARCELS DELIVERED ON TIME AND SAFELY.
17/11/15
All good thanks , pickup on time and delivered to Italy from the UK in less than 5 days
17/11/15
As a first time user I found the site, booking, tracking and general communication excellent. Much cheaper than I expected. Great for parcels to Ireland. Will definitely use again.
17/11/15
Easy to book and prompt collection. Many thanks.
17/11/15
Collection on day requested,customer received the following day perfect service
17/11/15
having posted a medium parcel to uk address by royal mail at vast expense, the next day I got a parcel monkey quote for a bigger parcel to go to Czech Repulblic not only was it cheaper (fantastic value given distance involved) but I didnt have to queue up in post office as it was collected from house! What is not to like??!!
17/11/15
Service was non existent as I never received my parcel! I would never use it again. Now I am out of pocket for the item I purchased and also for the delivery charge that was not refunded! Do yourselves a favour folks, take the hit for a few extra pounds and deal with the shippers (interlink, parcel force, Courier, Post office) directly. That way you will get your parcel!!
17/11/15
The experience with parcel monkey was okish, however make sure about the payment. I have paid all the charges via my credit card but my brother still paid to receive the parcel which i have sent for him. there was nothing mention about extras charges will be taken from receiver too. BE CAREFUL PEOPLE
17/11/15
The service was nearly a third of the price of organising the delivery direct from the carriers own web site.
17/11/15
Great service, chose my courier and price and followed instructions. Item delivered as promised and tracking was good. Thank you
17/11/15
Quick service
17/11/15
Fab job thank you, deffo use again!
17/11/15
I would definitely use Parcel Monkey again. Easy to follow instructions, prompt response and updates when needed.
16/11/15
Parcel took 7 days before attempted delivery. Delivery was promised in 2 days
16/11/15
Pick up delivery as stated no damage to parcel would recommend
16/11/15
I used Parcel Monkey for the first time recently and it was easy to register, great to be given a clear choice of delivery options and prices and booking was simple!
16/11/15
Parcel collected as promised and delivered in Holland ahead of schedule.
16/11/15
A highly recommended and a pleasure to do business with
16/11/15
Swift pick-up and drop off no problems
Web site easy to use
16/11/15
All as advertised, no problems
16/11/15
so easy to use and the companys they use are really good
would definitely use again thank you keep up the good work
16/11/15
Very easy way to send parcel. Got quotation and arranged pick up in a couple of minutes. Parcel collected when they said it would be and delivered to the Netherlands within 2 days
16/11/15
Picked up and delivered within times stated
16/11/15
Trustworthy and reliable service
16/11/15
Placed my order to have my parcel collected at my home and was emailed with details for pick-up between 9-5pm. I was told I would receive a further email with a 1hr time slot which I never received. Managed to do live chat with parcel monkey and received an email at midday (on the day of pick -up) to be told my allocated time was 5-6pm. 😤. After another live chat I was told that this time couldnt be changed even though its supposed to be between 9-5 so I suggested I could drop it off at a dpd depot but was told this would cost an extra £15!!! No other suggestions were made, I had to get my neighbour to house sit and wait for the driver. Terrible customer service.
16/11/15
no fuss and efficiant
16/11/15
Ive used Parcel Monkey a few times now and their service has been easy to use, good value and reliable. Thanks,.
16/11/15
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