We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,688 reviews.
perfect yet again 5 times in a row - kicked royal mails butt big time, massive aid to my business as i dont have to worry as much due to your perfect tracking system and great door pick up service.
sugarcain.co.uk
29/09/15
FIRST CLASS SERVICE, EVERYTHING TO SCHEDULE.
29/09/15
Great value, easy website but couldnt track parcel not witty PF nor with PM so had to check with buyer if it was delivered
29/09/15
The parcel arrived on time. Thank you
29/09/15
Made a booking, carrier was DPD. It took ages for the system to generate a lable, very poor feedback on the website. Took the parcle to my local halfords for pickup. After two days it was still there, no info on Parcel Monkey or DPD website as to the status. When the final delivery was made, Im unable to view the proof of delivery because Im not signed up to the DPD website, and cannot retrospectivly sign up to view the delivery information which is not available of the Parcel Monkey site....
29/09/15
Chose the 1-2 day service as my client needed the item quickly. Said on the site that it wouldnt be picked up from myself and to look for the nearest DPD drop off location. Took it to one and waited 2 days before realising it hadnt got collected. By this time it would have been too late for the client to receive the item in time so asked if I can get my parcel back. To no avail the parcel got sent anyway (very late) and have got no response back. Very poor service and response. I will not be using yourselfs in the future.
29/09/15
A rapid reasonably priced service....highly recommended !!!
29/09/15
Absolutely the best. Amazing service
29/09/15
Booked 24 hour delivery - whilst the parcel was collected on time, it did not arrive at its destination until 2 days later.
29/09/15
Care was needed with this item and it was definitely handled correctly. Thanks
29/09/15
They came to pick up the date they said, delivered on time,sending emails of confirmation.
29/09/15
Good service good website great customer service response all round good service
29/09/15
This was the first time that I had even heard of Parcel Monkey, I found the site easy and clear to use, all went without problems, my parcel was collected and delivered for half the price I was expecting to pay. I will be using this service again.
29/09/15
Very poor service: offered a 2 day service to Ireland, which I bought. The label never arrived and I spent a lot of time trying to get answers from Customer Service as to where it was and whether I could still get my parcel to Ireland in time. They quoted an "IT error" and kept me waiting for over 2.5 hours before saying they would cancel it - much too late for me to make arrangements with another courier. They said the refund would take 5 days, but they did manage to do that within a couple of days after my complaint. I re-booked the following day with UPS and they delivered the parcel quickly with no messing about.
29/09/15
Using Parcel Monkey was easy and quick. Unfortunately Parcel Force were not so good. The first attempt at collection, I agreed the date and time (no later than 4.0pm) failed; collection was attempted at 6.01pm! The second attempt agreed for the next day, I also called to confirm the details, failed; no collection was attempted inspite of me being told it would be between 4.30 and 6.0pm. I have now lost the e-bay item and the seller is relisting due to the poor collection/delivery service
29/09/15
simple to use website, worked Well.
29/09/15
The pricing was a lot less than going directly to Parcelforce. As part of the booking process I had to give contact telephone numbers for sender and recipient and delivery instructions. The parcel wasnt collected on the day booked. It transpired the driver had gone to the wrong house, found no-one home and left. Given they had email and telephone details for me I would have hoped they might have communicated with me (as DPD does automatically - confirming details of collection/delivery including giving you an hour slot etc). Perhaps Parcel Monkey should take collection instructions? I emailed Parcelforce and got a response three days later that discussed a delivery issue not the collection issue. The recipient has missed delivery twice now. I wonder if the courier is following the delivery instructions to buzz neighbours in the block if the recipient isnt in? Lastly 30 characters for delivery instructions is ridiculously little to say anything helpful.
29/09/15
I thought this would be a good company to use given their reviews, but after parcel delivered they have an additional charge. It is based on what they feel the parcel should weigh rather than what it actually weighs. They base this on the volume declared. So if sending something lightweight they penalise you! How you are meant to work out the volume weight is beyond me, perhaps their site should state this to you. Best thing is they wait until parcel delivered to add the charge, seems very dishonest
29/09/15
Where do I stand? I paid ParcelMonkey but was let down by ParcelForce - who will compensate me?
29/09/15
I have used parcel monkey as suggested by a friend as ukmail and ipost parcels lost my item and damaged it bad yet they stated as I had no photos of packaging that they damaged I cannot get refunded so I lost £230 so now I use parcel monkey as they deliver on time without any hitches. I will continue to use them in future and always tell my friends and family to use them. Thankyou parcel monkey at least one company gets it right!
29/09/15
I have used parcel monkey several times in the past and I am always very happy with the cost and level of service. However, it has been some months since I last made a booking and Im not sure if I made a mistake on the site, but somehow I booked a drop off and not a collection service. It was frustrating as I waited in all day for nothing. I contacted customer service that evening and they confirmed that I had booked a drop off service. I dropped off my parcel the next day, and no problems whatsoever, my parcel was collected later that day and delivered the following morning. I will continue to use parcel monkey as the prices are so competitive, but I think it must have been my error and possibly the website looked a bit different from the last time I used it and I may have gone through the steps too quickly. I wont know for sure until I make my next booking.
29/09/15
First time using this service. It was fast, simple to use and so convenient. Real value for money ! Thank you
29/09/15
Took three days to collect package.
29/09/15
It was easy to book and find a great service that will deliver for a great price. Even their customs service was very helpful and quick in answering any querie I had. Would defenetly use their service again.
28/09/15
Quick and easy to book online and cheaoer than i had seen elsewhere. Collection and delivery went without problems. Very happy.
28/09/15
Great service! very satisfied!
28/09/15
Arranged a next day delivery and the parcel has not even been collected 10 days later, just received an email from the person who has got the parcel asking when its going to be collected. I really would like to have a refund for this and of course im not going to use this service of parcel monkey anymore
28/09/15
Was feeling that Parcel monkey was a contender.. Started off with a price from them and then did some research and found 30% less parcel posting.. Sorry Parcel monkey.. found a cheaper way to send!
28/09/15
I have used Parcel Monkey twice now and both times I have been happy with the ease of use of the website and the overall service provided.
28/09/15
Great website. Gives you a choice of carriers with various price bands and postage options. I booked a DPD service as it was really easy to use drop my parcel in at Halfords. Fully insured for a tenner less than the Post Office!
28/09/15
Spot on. Fast, efficient and cheap.
Cant fault the service.
28/09/15
DIDNT TURN UP THEN LATE WHEN RE-ARRRANGED
28/09/15
Easy, quick, cheap(er)!
28/09/15
I was going to relive Parcel Monkey of any blame in this incident as it is the couriers fault(DX if you are wondering) that the delivery is late and they did facilitate things with an easy to use website. However when i contacted parcel monkey about compensation for the late arrival of my delivery(3 days later then promised) despite their website explicitly stating "Your item will be delivered within 24 hours" at the point of sale Parcel Monkey has tried to throw terms and conditions at me. I have now escalated this. To add to this, i contacted them on the day of the proposed delivery about the item which was not out for delivery and in was told i would receive correspondence and that they had contacted the courier... Parcel Monkey did not get back to me.
28/09/15
i have used them a few times, and a few times they have charged me extra, all i can do is put in the correct weight & dimensions on their site (which i do carefully) and yet somehow they come back to me with an email saying we have charged your car extra because of a volumetric change in the parcel dimensions WTH???!!!???!!! A load of bull. They will purposely do this to lure you in with a good price, and then charge you extra by saying - oh we use a laser scanner and this changes the volumentric weight. So my parcel weighed 0.3 kg, and they come back to me saying it actually has a new weight of 1.2kg WHEN IT DOES NOT!!!!!! VERY POOR WILL NEVER USE AGAIN!!!
28/09/15
ive used parcel monkey for a while now,prices seemed to go high at one point,but now down sensible again SO GLADLY USING AGAIN..
28/09/15
If I could create a God it would be called Parcel Monkey
28/09/15
Just look at the multitude of messages and then info given was wrong, never again, Parcel left 4 days late my client is not happy nor am I
28/09/15
Im impressed. From the moment I dropped the parcel off at a local collecting station to the time it arrived i was informed of the parcels progress. The recipient was informed of the delivery slot.
Excellent service, keep up the good work!
28/09/15
Saved £10 with parcel monkey smooth and easily understood steps which was crucial for my first time sending to Guernsey.
28/09/15
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