We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,688 reviews.
Happy with easer of website, but Parcel force got my address wrong for pick up, cancelled pick up late on a Friday with a poor explanation about a van breakdown and then took all day to collect on the next working day. Next time I wont be using parcel force communication was terrible.
01/10/15
A very simple and straight forward process. Site was easy to navigate and the service delivery was on time and without any complication.
01/10/15
Sent parcel to Italy, courier was Parcel Force. Package picked up from my place of work and arrived a week later. Parcel Monkey very easy to use and efficient, definitely use them again.
01/10/15
Fast Collection, Sensible Cost and arrived as sent - Overall a great service for the right price.
30/09/15
Fantastic service associated to parcelforce. Delivered from Scotland to London within a day. Highly recommended!
30/09/15
Fast service & the cheapest I could find. Will use again
30/09/15
Excellent service, collected on stated day, fully trackable and delivered within the timescale. Thank you.
30/09/15
It was very fast and good service. I was not there when they delivered, but the person came back the same day, when I called. Very happy - will use again for sure! :)
30/09/15
Parcel picked up on the day stated, delivered within the timescale stated, undamaged. What more can you ask for?
30/09/15
DPD did a great job delivering my parcel abroad.
30/09/15
The service worked as specified. The parcel was picked up on schedule and delivered next day as ordered.
Would use it again.,
30/09/15
Quick and easy.
30/09/15
Good value if you dont mind taking the parcel to the local shop for collection. Took 6 days which is a bit slow. But okay at the price.
30/09/15
Ill never use Royal Mail for international deliveries again! A quarter of the price and collection to boot! Convent beyond belief and delivered in under a week! Will def use the site again. My only negative is not forcing the couriers to narrow down delivery times - definitely need better customer service in that area.
30/09/15
Straightforward website but struggled to get the system to accept the senders address otherwise very good
30/09/15
Ive booked five collections from two addresses and only one of them was successful. The packages were time sensitive hence it had a hugely negative impact on my business. Will be going with Fedex in future.
30/09/15
Did what they said
30/09/15
I have used parcel monkey several times this year and am very pleased with their excellent service. Collection and delivery days and times 100% as quoted, efficient tracking and customer support team
30/09/15
Parcel collected no delivered on time at a good price
30/09/15
I used Parcel Monkey having had a good experience with them a few years ago and recommending them to others in the interim. I booked and paid for 4 - 7 day delivery. After 7 working days I contacted them, they said theyd look into it then didnt get back to me. I have had to chase them relentlessly for them to eventually admit that they have lost my package. They now want 28 days to process a claim - so thats 17 days of waiting for them to no fulfil my order then a further 28 for them to hopefully refund the money. I had chosen Parcel Monkey because they offered the quickest delivery time (package was for a friends baby due in a couple of days) now what with having to wait for them to refund me, I cannot get another package to my friend in time. Nor can I replace the personal items of my sons that I sent for her baby. The loosing of my package is bad enough but hanging onto my money for the best part of 6 weeks and none of the staff giving a stuff about it really isnt on. Obviously I will never use this company again.
30/09/15
First, Parcel Monkey enabled me to find a company (Parcelforce) that would collect and deliver my parcel (from Somerset to Paris) at exactly half the price charged by the Post Office, with home collection, tracking and 3-day delivery (none of which was offered by the Post Office)
Second, the service proposed was delivered faultlessly: collection from home the day I put in the order; tracked delivery to Paris three days later.
Finally I shall certainly use Parcel Monkey for all my future parcels.
30/09/15
Used these guys twice in the last month . I generally use collect plus but had 2 valuable consignments that needed insurance for £400 cover each. Parcelforce won hands down via this company, around an extra £5 instead of £18 with most other companies.
Both delivered without drama despite my reservations with parcelforce.
Well done.
I wish they were easier to contact but understand, theyd probably be overwhelmed and have to employ more staff to do this.
30/09/15
I have used Parcel Monkey for the second time and I will definitely keep using them going forward. I have recently sent a small parcel to South Africa and not only the price was extremely competitive but the service smooth and efficient. I was able to see and track the details via the online dashboard portal... I will definitely recommend parcel monkey.
30/09/15
Absolutely on time in collection and delivery so, cool strongly trust it
30/09/15
Very satisfied and will use again. I didnt give 5 stars because it took longer than promised but I sent early so it didnt matter (this time).
30/09/15
PLACED AN ORDER TO MALTA, PAID IN ADVANCE, THEN ONLY WEHEN NO-ONE SHOWED TO COLLECT THE PARCEL DID I NOTICE THAT THEY COULDNT DELIVER TO MALTA. NO ONE CALLED TO EXPLAIN THIS, AND WHEN I HAD TO CALL THEM AND ASK FOR IT TO BE REFUNDED, I WAS TOLD IT WOULD TAKE UP TO 7 DAYS! ROBBERS WITH A POORLY DEVELOPED WEBSITE
30/09/15
Have used parcel monkey several times and is usually ok. However on this occasion I booked 2 parcels to go to China, which resulted in being cancelled due to wrong information by a very unhelpful gentle man on the live chat called Kevin. Not one apology was given or even a resolution to the issue when I asked to cancel... surely good customer service would be to find a solution for customers rather than just a cancellation?
30/09/15
hey parcel monkey it was a good experience for me to book a parcel from you.
30/09/15
Very happy with the service. Booked up one day - collected next day and delivered 48 hours after the collection as promised. Customer has confirm that the goods were delivered in a good condition.
Ill be back!
30/09/15
cheap efficient what more could you want thanks
30/09/15
The process of finding a courier, paying, receiving label for package and collection was very good.
My only suggestion is that a time slot for collection would be useful, either am (say before 1pm) or pm (ftom1pm to 6pm). Still a long time to wait in but not a whole day wasted.
30/09/15
Have used parcel monkey before with no problem but on this occation not so, 2 failed collection as parcel force hadnt pasted the right collection info over then was ment to be then put on a 24hr but didnt arrive for 3 days
30/09/15
Excellent next day pick up as promised. Booking process is easy and also very good competitive prices. Also the parcel was delivered within the promised window of 4 days. Very good service. Will definitely use them again
30/09/15
I have sent around 6 parcels over the last week or so with Parcel Monkey. The process is straightforward. My only bugbear is with DPD the fields for the recipients address are too small and you can often not fit enough characters in so the address makes sense. Other than that the website is easy to use. Choice of services are limited, but otherwise great.
30/09/15
Excellent service and very affordable prices
29/09/15
I ended up out of pocket thanks to this company as they never did what I paid them to do. I thought being a courier comparison site they would find me the cheapest courier for what I needed and then go from there. Instead they took my money but failed to notify the courier that they had taken my job on the couriers behalf. They never paid the courier so therefore my NEXT DAY DELIVERY PARCEL was 3 days later still sitting where I dropped it off now no good to anyone!!!!! Refused to refund me for the contents of the box. These were personalised items for a birthday party which after the date were no good. Totally shocking and would not recommend to anyone. STAY CLEAR!!!!
29/09/15
Great delivery on time great price
29/09/15
I used parcel Monkey but so far but out of 6 orders 2 have never arrived. 1 order was shipped on the 13th July and its now the 29th September and our customer has not had delivery and we have not had return of the item . Whenever we ask the customer care they reply with "Unfortunately, there is nothing I can do to speed up the return of this item.As soon as it it received and processed, our Returns Manager will be in contact." Surely nearly 3 Months on this isnt a good enough comment and we wont be using them again as we now have had ti resend the order which was over £100 Use another service who actually can resolve a issue! We will update this review later.
29/09/15
Very efficient, speedy service. Very impressed.
29/09/15
Awesome service, tracking parcel was easy,very good value service and arrived next day without any problems would highly recommend this service thanks a million
29/09/15
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