We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,917 reviews.
Parcel Monkey dont have a customer telephone number which is unhelpful, so if you come across any issues you cant resolve them quickly and conveniently.
24/11/15
A very competitive priced service.
24/11/15
Fantastic service! Easy to use website, ideal for first time user like me. Labels and customs invoices for printing out received by email, along on the dashboard on website. Emails sent reminding me of pick up. Also got message advising the 1 hour time slot that the courier would pick up parcel. Was able to track it right through to delivery. Would recommend Parcel Monkey to anyone!
24/11/15
However tracking as usual none existant,used parcel monkey many times, but dont seem to be able to get the tracking right.
24/11/15
I had a sewing machine collected and i insured it just incase, they broke it on the way to america so i put a claim in, they just told me that the claim was canceled and said it was a prohibited item, but yet they still collected it and delivered it from uk to america !!!! They are total liers and i will mot be using there trashy service again RIP OFFS !!!!
24/11/15
IMPRESSED WITH COMMUNICATION AND COLLECTION.
MY HUSBAND BEING DISABLED CANNOT COPE WITH LARGE PACKAGES SO THE COLLECTOR WAS MOST POLITE AND HELPFUL. TIME BOOKED AND DELIVERY RESULTED IN A SPEEDY AND SURE PICK UP AND DELIVERY WHICH DELIGHTED THE RECEIVER OF OUR PACKAGED BICYCLE.
WOULD DEFINATELY USE THIS COMPANY AGAIN.
23/11/15
It is a great service at a reasonable price not a ripoff. Very happy
23/11/15
A website with no complications, easy and competitive quotations for parcels!!! THANKS
23/11/15
Managed to get a huge box of clothes over to my daughter in Greece for less than £40 which I think is really reasonable!
Pick up from my home included and delivered straight to Athens!
Will recommend and definitely be using again in the near future!
Very impressed!
23/11/15
Cheaper than anywhere else, I only ever use the drop off at post office option but labels come through fast (usually around 30 mins) and both parcels I have sent have arrived promptly and to their location
23/11/15
the service was dreadful, I paid for a parcel force service, I arranged for the parcel to be collected from my place of work, I arranged and paid for it on the Sunday, for collection on the Monday, Monday came no collection, Tuesday came no collection Wednesday I rang parcel force to complain, to be told it would be collected that day, come 3pm still no collection so I ran over the postoffice to see if it could be sent from there, and no it couldn,t because I had paid on line, so I went back to work and met the parcel force delivery driver in the street, he knew nothing about having a collection from our address, even though he went to shop next door, the parcel was going to my sister in france, whos birthday it is today the 23rd, I thought I had posted it in good time to get there, but she has had no delivery today, and to top it all, she is suffering with breast cancer having chemo therepy has lost all her hair , and the parcel had a wig, and hats enclosed, so she hasnt even been able to go out today ( on her birthday ) great a job well done NOT
23/11/15
I put my trust in Parcel Monkey to collect and deliver an item that I had sold via Ebay. I found a range of couriers to choose from with good rates and next day collection. The parcel was delivered as promised the only downside was that it was not covered for compensation incase of damage which was a bit of a disappointment. All in all I was very happy with the service.
23/11/15
Great service, just waiting for my parcel to clear customs at the other end. The price was one of the cheapest I could find but everything has gone smoothly. The only little niggle I have is I wasnt given an approximate time for parcel collection, not even am or pm. Wouldve been more convenient if Id had some idea when the parcel was to be collected
23/11/15
Parcel has arrived within 3 days, from London toHungary. Very impressed
23/11/15
Have used parcel monkey many times. Price always right and reliable pick up and delivery.
23/11/15
I had not realised it was so simple. I had bought some boots and had to return them. The shop mentioned Parcel Monkey. Parcel sending has now become a whole lot easier and cheaper.
23/11/15
Parcel monkey are very good value for money and are fast and efficient. They keep in contact via email regarding pick up time and delivery time etc.
Would recommend parcel monkey to other people.
23/11/15
Really impressed , great communications thru phone or email , swift delivery at a reasonable price .
Will defo use again .
Thanks
23/11/15
this site gives a good choice , would use it again
23/11/15
****Collected & delivered without a hitch****
23/11/15
So quick and easy
23/11/15
Really good quick delivery and it was much cheaper than I had expected. I also didnt know you you drop the parcel off at the local shop! Really helpful.
23/11/15
I was so pleased when you delivered my first parcels, by DPD. They were a fantastic services ,
BUT sending my Second Parcels Ive had not but trubble , the compy. Is parcel fores , they didnt turn up, I got no tracking number, so I dont know where my parcel is going , thanks Sheena Chambers xxx
23/11/15
Excellent service and cost
23/11/15
I ended up using one of their competitors, what a nightmare. Then received an email out of the blue. Remembered Parcel Monkey.. .. will never use anyone else.
23/11/15
Excellent, excellent, excellent.
23/11/15
turned up on time and delivered on time - superb.
23/11/15
We paid Parcel Monkey 3 x the amount of money than it would have cost us to have sent our parcel using the Royal Mail,because we wonted to be able to track our items delivery on a daily basis. DPD the French owned Geopost courier came and collected our parcel on the 26th October, on the 27th of October DPDs tracking service stated that our parcel was in Birmingham and that it would take 6 days to deliver IT, according to DPD tracking service the parcel never left the Birmingham depot .Eventually in mid November after hours of emailed correspondence we asked the monkeys to confirm that they had lost our parcel , having done so they have offered us only the cost of the parcel delivery back but have refused to pay the value of the item they lost. Morally this company acts both totally irresponsible and unjustly when it comes to resolving lost items ,there is no available customer service telephone operators and there emailed response just refuses to act responsibly to take any responsibility for the customers Goods, we will never use there company again. Our dispute is still on going but we have now had to engage trading standards for there help , my advice is i would go direct to the courier service where you will have a better legal chance of reimbursement should your tracked courier serviced item goes missing. Kind regards to all Mrs Liz Fergani
23/11/15
Found using Parcel Monkey to be easy, efficient and good value for money.
Will certainly be using them again.
23/11/15
Parcel monkey showed Parcel force as being the cheapest. The delivery was said to be 2 days. Took 5 days and at no time was I told why. Not impressed with Parcel Force but have used Parcel Monkey before and have never had a problem with them before.
23/11/15
Provided a very efficient service. Item was delivered the next day undamaged.
23/11/15
checked other sites and this was cheaper for same service. easy to drop off at local shop.
23/11/15
Used parcel monkey a few times now always really quick and easy. Lots of options to x choose from definitely recommend and will use again
23/11/15
All went well and at a very good price. IF I had oneniggle, it would help if the collection slot was narrowed down to a few hours rather than waiting in all day, otherwise all good.
23/11/15
excellent swift service
23/11/15
Loved the picking up system with the text to my phone. Package arrived quick, service was not expensive.
23/11/15
The DPD delivery through parcel monkey is advertised as a next day delivery service. On the day of the drop off, I took the package to the first pick up location but the staff did not know what they were meant to do with the parcel. They asked "what are we supposed to do with this and do you have a receipt with instructions?" Hey? I retrieved the package and went straight away to another pick up point who proceeded to start a new order with another courier because they were also not aware that DPD were supposed to collect from them. Eventually the manager got involved and showed the staff how to input the parcel into the DPD system so that the collection request can be activated. Immediately after, the status of the parcel was showing on the DPD tracking service as accepted. Two days later and the parcel was still at the drop off point. In the end it did get delivered on the third day after posting. NOT a NEXT DAY service then. Very POOR.
22/11/15
Cheap and very reliable service. Would use them again. A shame we doesnt have anything similar in Denmark
22/11/15
This was the first time I used parcel monkey & I did was it said on the can, quick & easy & they picked up the parcel & delivered it at the time they said, will send all my parcel in the future, Thank you for a great service
22/11/15
Good service
22/11/15
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