We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,917 reviews.
Very good and will use again.
25/11/15
BOOKED PARCEL MONKEY / USED PARCEL FORCE SENT A GOOD QUALITY OFFICE CHAIR TO SCOTLAND MADE BY STEELCASE - THE WORLD NO.1 QUALITY CHAIR ARRIVED OBLITERATED - BROKEN INTO BITS SOLID STEEL ARMS SHEERED OFF ONLY DID SO BECAUSE I HAD TO SEND IT AS TOO FAR IN MY EXPERIENCE OF THE LAST 15 YEARS IT IS A 85% RISK THE WORKERS DONT CARE MANAGEMENT DONT CARE BOSSES DONT CARE THEY EVEN HAVE THE AUDACITY TO CHARGE US & HOLD US RESPONSIBLE WHEN WE SIGN FOR GOODS WHENWE SAY WE WANT TO CHECK THE ITEMS THEY HAVENT GOT TIME SIGN UNEXAMINED - OH THAT IS SAME AS SIGNING EVERY BOSS OF THE COURIERS TNT , PARCELFORCE ETC SHOULD GO ON UNDERCOVER BOSS YOU WOULD BE SURPRISED / OR NOT SURELY YOU KNOW BY NOW YOUR MEN CAN NOT DEAL WITH BULK TRANSPORT YOU ALL REALLY NEED AN OVERHAUL GUYS STICK TO CLOTHES & UNDAMAGEABLE THINGS FURNITURE JUST ADMIT YOU CANT DO IT
25/11/15
Good value for your money but nearly no idea where your parcel is but it did get there fine all be it in the maximum time stated
25/11/15
Coffee machine arrived damaged despite being very well packaged and covered in fragile stickers.
25/11/15
Was happy with the service from start to finish. Will be using again.
25/11/15
Booked a parcel through these to go to Guernsey, was delivered to the Netherlands??? I understand this was the fault of Parcel Force however you have to go through Parcel Monkey to resolve any problems and to date theyve just gone quiet on us within their ticketing system. No doubt the claims process is going to be just as enjoyable! Typical response, cut and pasted as I can see from previous responses youve made on here. You didnt actually read the review at all and have presumed I have a missed collection! How about you just pull your finger out and resolve the issue within your own ticketing system with some kind of response!
25/11/15
Happy with service
25/11/15
Tried first time, sent quite a big fragile parcel to another European country. Collection as advised, delivery tracker available and delivery within the timing advised. Flawless.
25/11/15
Easy to book online. Parcel collected from our house on time. Parcel delivered to Sardinia with fragile contents all intact. Parcel delivered on time with excellent tracking information all the way. Very competively priced. Will definitely use again.
25/11/15
My parcel was picked up in the UK and delivered to France in 3 days.
Im very pleased with the sevrvice and plan on using them again.
25/11/15
Excellent booking system and easy to navigate, but does not offer tracking which is frustrating, however shipment deliveries have been super fast.
25/11/15
Arranged shipment using Parcel Monkey for consignment to Pakistan (sent via DPD). The DPD courier didnt turn up on the specified day. I contacted Parcel Monkey and rather than apologising they immediately pointed the finger of blame at DPD. I dont know who was at fault at this stage, but finger pointing at the first sign of trouble looks really bad on Parcel Monkeys part. This isnt a school playground. Its made worse by the fact that they have no phone support, only an online chat system, and that their responses to complaints made via this chat system are clearly impersonal template responses that state in no uncertain terms that they are not responsible for delays/non shows of the courier companies whose services they sell. Whilst I do understand this, their customer service staff could at least have a little compassion and understanding. Maybe even apologise? DPD collected on the second attempt but apparently some of our export documents were not correct (exporting outside of EU means additional customs paperwork, and there was a minor pricing discrepancy on these documents which needed checking). DPD emailed Parcel Monkey to ask for further information but Parcel Monkey failed to pass this request on to us so we could resolve the situation. A week later when our factory in Pakistan called regarding the whereabouts of the parcel we managed to trace it back to the DPD hub in Birmingham where it had been sat awaiting further instruction from Parcel Monkey. Unfortunately by the time we discovered this the parcel was already in the process of being returned to Parcel Monkeys offices because it had exceeded the maximum holding time at the DPD hub. Parcel Monkey eventually returned the package to our own offices. We then sent via our own courier service which turned out to be cheaper than Parcel Monkey anyway. Owing to Parcel Monkeys negligence our delivery to Pakistan was severely delayed. The parcel contained essential items that needed to be fitted to products which were then to be exported back to the UK. This delayed delivery lead to significant production delays in Pakistan. Parcel Monkey appear to have accepted the blame on this occasion and Im lead to believe will issue a refund, but it doesnt even come close to making up for the lost time. Conclusion? Utter farce. No customer support. I dont say this lightly but Parcel Monkey are quite possibly the worst web-based company Ive ever dealt with.
24/11/15
Book the courier at 10pm on a Monday night. Parcel was lifted at 9am the following morning and I received it the next day.
Great service *****
24/11/15
I placed an order to be collected the following day someone was in all day yet no one collected my parcel. I received no contact and no notice that this had happened and would happen. I only found out by logging in and being told I had to reschedule, despite the fact you had my email address and phone number. I wont be using you again. Thanks
24/11/15
This was the first time Ive had to use a service like this. After researching the best and most economical way of returning something heavy using Parcel Monkey really did the trick. Thank you.
24/11/15
2 days late with collection still waiting for delivery paid for 48 hours service 7 days ago!!!! POOR
24/11/15
Good service fast and efficient
24/11/15
Very pleased, sent a parcel to Portugal via parcelforce, arrived one day earlier than I was quoted and a lot cheaper than going directly through parcelforce. From my experience I would recommend.
24/11/15
I have used several times. Good prices and very easy to use
24/11/15
TBH I was not expecting my parcels to be delivered that quick!
BRAVO and.....BRAVO!
24/11/15
very pleased with service would certainly use again
24/11/15
I would not recommend this service, it is cheap but you get what you pay for. Goods were damaged in transit and when I spoke to parcel monkey rather than accept liability I was told I should have used foam instead of bubble wrap to protect the product. I wouldnt have minded but they excepted it was damaged in transit but yet they would not accept liability for the damage. As I say pay peanuts you get monkeys, so in fairness to them they dont lie because I do describe themselves as monkeys.
24/11/15
Collected on the day as arranged, wonderful service thank you.
24/11/15
The process was fine until after Id paid. It then said if I needed a label I would be emailed one within two hours and I did not receive one. The next day (day of collection ) I had an email in the morning saying parcel to be collected today and label required. As the label needed to be sent to the company I was arranging collection at I could not send them the label from my account, it needed to be emailed. I tried to contact parcel monkey and the only way was by online chat. I tried many times and sent a message and received no response. Every time you leave the page (e.g. to try to find how to contact parcel force directly) it sends you to the back of the queue on the chat. No one ever responded. The parcel was due to be collected on Wednesday and delivered on Friday. I heard nothing at all but the parcel did turn up on Monday. I will not use this company again and would not recommend them.
24/11/15
Much cheaper than parcel force. Easy pick and drop off. Can track constantly.
24/11/15
Easiest way to send parcels, secure and very cost-effective!
24/11/15
Easy to understand website tools and competitive prices, very happy so far! Thank you!
Regards,
Victor
24/11/15
By far the cheapest international service available. Easy web site, and efficient. As always excellent service.
24/11/15
I found the website very easy to use and they gave me a great choice of prices .
Would definitely recommend and will use again.
24/11/15
vvvvvverey effecient,perfect
24/11/15
Easy to set up,picked up next day and delivered before 9.15 am the next day...top service and a good price to boot.
24/11/15
Ive used Parcel Monkey on about half a dozen occasions. The website is easy to use, the information is all there and on each occasion, the transaction and delivery has gone without a hitch.
Ive added their URL to my favourites - theres no reason not to!!
24/11/15
Easy to drop off at local site, quick and thorough, Impressed by the regular e.mails to be able to track my parcels, my client also had text messages to let them know before hand when they would arrive.
A very impressive service. Thank you.
24/11/15
Faultless service from ordering to completion will definately use again
24/11/15
I expect to be able to print the label immediately whereas I had tom wait almost one hour. This took me by surprise as it does not happen with other parcel companies.
24/11/15
I used your service because you said the parcel would be delivered to the recipient within 6 days. The parcel in question was a birthday gift for a very significant occasion. The parcel still has not been delivered and is in fact held up in customs. To add to the horror of the situation the recipient has been told they have to pay the input duty before it can be released. As this is a "gift" this is totally unacceptable to me. If there was input duty to be paid surely you should have let me know at the time of placing the order - and surely there must be a way of pre-paying this so that the recipient does not have to "pay" for their own gift! To say I am unhappy with this situation is to grossly understate the case.
24/11/15
Very good and reliable。
24/11/15
fantastic pricing structure better that going direct to the same courier. Website is easy to navigate and user friendly
24/11/15
I was worried as Parcel monkey came in cheapest to send a large parcel to Dublin and I thought the service might be rubbish, but they were great from start to finish. Picked up from my office when they said they would and the parcel arrived in Ireland 2 days later. Would recommend.
24/11/15
cheap and quick delivery but trying to track parcel is terrible and parcel monkey need to update there system as its so far behind actual tracking events....otherwise great service and will use again
24/11/15
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