We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Parcel containing several Christmas gifts sent from UK to Perth WA, Upon receipt, it was found that parcel had been opened sometime during transit, & one item had been removed. Parcel had been badly re-sealed using different tape. Referring to Parcel Monkey for investigation & possible compensation.
01/01/16
Quick pickup quick delivery excellent
01/01/16
A good & efficient service all round .
Brendan Sheehan.
01/01/16
Ive used parcel monkey for the past year and had no problems at all, book the service, print of the label, parcel gets collected and delivered. What else could you expect. unfortunately my experience this week had put a bit of a cloud over proceedings with parcel monkey. ( and I know its xmas but, my customers expect good service, even over xmas holidays so why shouldnt I) It started with a parcel that hasnt arrived, not parcel monkeys fault directly as they use third party agents in this case parcel force, however Ive been chasing for 4 days and Im no better off today than I was when I started. All you get is standard responses, we will look into this, we have contacted the courier, we have contacted the courier again etc etc. but no actual information. and unless you email for an update it appears that they take on no responsibility at all. if that was bad enough I went to send another parcel, booked the service, went to print the label, and I cant print it, some error to do with a PDF file. thinking it was a PC problem I have tried another PC but same error and unable to print of the label so I cant drop the parcel at the post office. raised a problem with parcel monkey, standard response "your label is available" well thank you very much but I cant print it. how is that response in any way helpful. email me a copy or something. seriously considering other ways to delivery larger parcels, maybe pay the extra and deal with parcel force direct and pay the extra to get a good service.
01/01/16
Our parcel was not delivered as apparently the driver couldnt find it we were informed that the parcel will be returned to us but unfortunately still has not arrived over a week later
01/01/16
Disgusted with this service beware! I should have checked the reviews before sending my parcel, I took the day off work and waited all day as promised via my collection date that someone would come to my home and another courier. I Waited since 9am in the morning and called 3/4 times late afternoon and was told repeatedly someone is on their way and will be at my home as soon as possible. I had waited all the way till midnight and no one had came and the call center had no idea where the driver was!!!. I wasted a whole day waiting for these bloody people to come and another courier. I had wasted my time and salary and work on this utter ****! I had to call again the next day and they told me they are very sorry and someone will come in the morning. I phone 5 times the next day and got transferred to various departments only to find out that it was already 4.00pm and still no one had came and the women on the phone was unapologetic, rude and cut me off 3 times! I had enough only to find out that a driver finally came at 6.00pm on the next day to another courier. He was so rude, did not even explain why this happened took the parcel and left! Awful awful experience Absolutely disgusted with this service will never use it again If I could rate 0 stars I would ! Hideous company
31/12/15
As always, no problems with pick-up or delivery even during the holiday season.
I always use the company and highly recommend. 10/10
31/12/15
Delighted with service - prompt collection, ease of use of web site, competitive price (they were all expensive!) prompt efficient delivery and best of all my sister sent me a text to say it arrived and "it didnt rattle"
31/12/15
Really easy to use and excellent service did what they said they would when they would.
Dont use parcels services often but would definitely use again.
31/12/15
The delivery company we were allocated was Parcelforce . It took three attempt for their driver to collect console table . ( we choose afternoon pick up as a sender working every day until 2.30 pm . On a first day driver arrived just after 12 , second day the sender daughter agreed to stayed at her mums house until she comes home but at around 12 ish driver arrived and refused to collect table as it was not wrapped ( we thought it would have been a good idea so driver sees what it is and treat it accordingly ) . On day three after wrapping it is bubble wrap and plastic it was collected but because it was to close to Christmas was somewhere is their depot until 30 December . I stayed all day at home wondering where the item is . Later checked on Parcelforce web where it was stated there has been attempted delivery . After calling depot I was told : a) that there was no- one at home , b) that someone in property has refused to accept item and c) that item was badly damaged pile of wood that driver decided to sent it back to seller ???? We did not know which one of these lies to believe ?
31/12/15
Promised pre Christmas delivery.
31/12/15
I had to get a high value parcel across to the other side of the Country, with some degree of confidence it would arrive intact. I chose Parcel Monkey as my previous experience went well. I was able to select the best value service with a local drop off. The recipient has already confirmed the package arrived safe & sound.
31/12/15
Excellent service. Only downside is that you can pay cash at post office. Otherwise I cant fault them.
31/12/15
Very impressed by the efficient and excellent service. Had to send a last minute Christmas parcel to Germany which arrived in time! Well done! Plus - the price was very reasonable. Would recommend parcel monkey any time!
31/12/15
Package sent to USA , paid for 2-4 day delivery on global express priority. Parcel to be picked up next day .....driver was courteous although didnt come to late afternoon, 13 days have now passed and package still not delivered, our daughter and niece has spent her first birthday and Xmas away from home with No presents, Im totally gutted.
31/12/15
A fraction of the price of Royal Mail. They collected my parcel from my door on 23 December and delivered parcel the next morning on Christmas Eve. Would highly recommend!
30/12/15
Really happy for finding Parcel Monkey. Easy, fast and cheap way to send something overseas. Will recommend it %100.
30/12/15
Nothing else to add. Very satisfied costumer.
30/12/15
I booked and paid for the classic 2-3 day delivery when actually my delivery took a whooping 8 days
30/12/15
Paid for 24 hr people waited in all day at and both the one to Exeter took 48 hrs and the 2 to the same address took 48 hours too and was took in by a neighbour or my grand children would not have had their presents for christmas eve
30/12/15
It was great service and was very impressed with the fast delivery.
Thank you
30/12/15
Good value. Quick service to Europe
30/12/15
First time sending goods abroad and first time using this service highly recomend first class service
30/12/15
Loads of alternatives, all rated by price. Piece of cake!
30/12/15
The item was not collected and nobody bothered to contact me. Pitiful service.
30/12/15
To be honest, I was pleasantly surprised with the consistency and excellent professionalism throughout the whole procedure of the delivery. Tracking the parcel was great too, I could be informed at any moment about it and it was moving forward very quickly. I wasnt expecting the delivery so soon, but finally it reached exactly the receivers address in time and in perfect condition.
Id recommend this company to anybody and Id be glad to order a delivery again in the future. Thanks for co-operation
30/12/15
I requested that the courier another courier from my porch, in the special request box. My house was left unlocked all day and the courier didnt pick up the parcel as no information was received from parcel monkey. Also i didnt receive my e mail containing the print off collection voucher until 830am the day it was due to be collected. The courier had to come back the next day, and my parcel left in the garage, as i didnt want my house left unsecure again. The parcel was worth £300.
30/12/15
Saved me a fortune. Will never use Royal Mail for parcels again!
30/12/15
A really excellent service. We booked online to send our sons Xmas present to Japan.
It was received well within the time scale stated and in perfect condition.
Thank you.
30/12/15
My parcel was booked to be collected on 16th December from a warehouse in Portsmouth. This didnt happen and as the parcel contained Christmas presents this was most disappointing. I have been onto the web site to try to contact Parcel Monkey but there is no phone number to enable me to do this. All that is give is a postal address. As I live in Spain this method will take far too long to resolve. Therefore I am unable to recommend this company
30/12/15
Could not believe how easy it was to compare service and prices of different companies all on one page, then when you have chosen the company the label is downloaded,parcel collected ( if that was your choice)and safely delivered according to time scale. I really wish Id known about this website months ago, it is so easy and all in one place.
Thank you Parcel Monkey.
30/12/15
Does what it says on the tin
30/12/15
Very good aaaa
30/12/15
Easy to use and 5 deliveries out of 5 have gone perfectly so far.
Also these are upfront about costs ( eg insurance )whereas other companies show them at the end of process.
30/12/15
fast delivery easy to use will use again thanks
30/12/15
Excellent collection of parcels but I am struggling to insert some Indian addresses.Places with no door nos. but have post codes your system is not allowing this.I got more parcels for Punjab but this has hindered booking.Is there a UK contact number we could use for support.
30/12/15
Found the best delivery prices on this site. Fantastic 2 day delivery service to Eire even though it was Christmas!
30/12/15
I have started using the drop off option and was concerned initially as tracking via the parcel monkey website has quite a delay leaving me not knowing if my parcels are delivered or even on the way. However I find I can track via the website of the courier service and now use DPD who also send email tracking updates from when the parcels are out for delivery, and prior to that stage I can check on the DPD website. The drop off option works well or me as Im not left wondering if parcels will be collected, so far it seems there is always a collection from the drop off points.
30/12/15
Ive booked a service from this company last 11th of December. I left my parcel In Nisa store in Burton and it should be in Portugal on the 21st. This was a Christmas and Birthday present for my 16 years old daughter that I only see once a year. DPD picked up the parcel at the 12th and has arrived to Porto on the 16th. At the 18th Chronopost (Portuguese branch of DPD) called my mum in Portugal asking questions about the parcel once they already didnt knew where it was. On the 21st and more than £100 of phone calls spent with Portuguese Chronopost Ive been informed theyve lost my parcel and that I had to ask a solution to DPD UK. DPD UK pushed back to Parcel Monkey. Parcel Monkey came back to me with an "its your problem. You didnt insure the package." Parcel Monkey and DPD Group lost my parcel with an iPhone 5s 16Gb for my daughter and now its my problem. DPD will pay parcel monkey for my lost property and I have to go to a court to ask for the money back.
30/12/15
I must say that the Parcel Monkey process and website is very easy to use offering very competetive prices for shipping items. I have no bad feelings or critisism towards you.
I must however point out for the good of future customers that Parcleforce have failed to collect the parcel for over a week now which is quite disappointing. By all means, please use Parcel Monkey. Just dont go through Parcelforce.
Thanks Parcel Monkey!
30/12/15
