We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
Great ,,,,,,,,,
19/12/15
Half the price of sending with parcel force yet had the same service
19/12/15
I sent two large parcels to Germany. They were collected from my home address at approx. 11.oo a.m. on the Monday, and my son telephoned me midday on Wednesday to say they had arrived. The Delivery firm used was Parcelforce. I have used them before and they have always been satisfactory.
19/12/15
Parcels collected and delivered exactly as promised. One fragile parcel was split open, fortunately the contents survived. However no matter how good the service is, in the end, not having any phone or email contact is hopeless. I did have an issue with my labels but no way to contact anyone. So would not use Parcel Monkey again nor recommend.
19/12/15
Excellent choice! Have used it twice for parcels within the UK and internationally to Eastern Europe. Good value for money! Will definitely use again!
19/12/15
Website easy to use, kept up to date with the whole process when items would be picked and and dropped off brilliant
19/12/15
Very good! People very friendly! Parcels arrived on time.
19/12/15
Very easy website to use, incredibly good price, sent a Xmas parcel to my son and his family in Rhodes, Greece. It arrived safe and sound within about 6 days which I think is really impressive considering I had left it so late, and there was a weekend in the way. The parcel was collected from Derby the next day by Parcel Force and it was a Euro Priority Home service or something like that and only cost around £30. 10/10 Thank you and well done
Shirley Reed
19/12/15
Thank you. Very proffesional. Helpful. Fast delivery. Easy to book with. Will use this servise again. Much better and cheaper then royal mail.
19/12/15
Excellent timing and price. Speedy service , would definitely recommend!
19/12/15
good....I HAD hoped for the best and got it.
19/12/15
All item go quick and cheaper
19/12/15
5th time Ive used this service to send parcels to Spain, and it definitely wont be the last. After many a disappointment using the post office with parcels taking up to 3 weeks and very expensive, the service offered by Parcel Monkey was like a breath of fresh air. It does exactly what it says on the box at very very reasonable prices.
19/12/15
Great service, reasonably priced, easy to use website, friendly, quick responses.
19/12/15
Parcel dropped off at a local point, they explained it would be picked up next day (it was 17:50) as they closed in 10 minutes, had email to say it would be delivered the day after it was on time no hassle. The only hiccup had been when filling the form on line 1 part had to do 3 times as it would not accept what I put in probably down to me. Ill remember for next time. Good service, really pleased
19/12/15
The company is easy to use and easy to book parcel collections , however I booked a parcel using there parcel force express 24 service expecting it to arrive to the recipient in at most a few days. However the parcel didnt arrive until a week after the booking was placed. I payed over £20 for the service, a bit disappointing to say the least.
19/12/15
Item was shipped on the 7th of December with a 4 to 5 day delivery expectation and is now being shown as in the SouthHampton depot. It arrived there on the 12th of December.
19/12/15
first class service will definetly use them again, thanks parcel monkey
19/12/15
They did what I paid them to do. - They delivered a parcel !
19/12/15
Used the service once a year ago and now again.. each time quick delivery.. 2 days international! great value and straight forward..keep it up guys!
19/12/15
Good ratio quality/price
19/12/15
amazing! Sending a Parcel for 22 from the UK to Germany! And it took only two days!
19/12/15
Excellent value, easy and collected and delivered with no fuss.
19/12/15
Dont bother wasting time on comparing lots of sites. This has relentlessly been the best, every time.
19/12/15
Helped me save a huge amount of money sending a fairly large parcel to Gemany. Will now be using ParcelMonkey for all my parcels.
19/12/15
I had to take a whole day off work, wait in my house like a prisoner and nobody showed up! The status says that I am still waiting for a collection. In the meantime, the customer services close Friday afternoon so I will have to wait until Monday for them to contact me and probably Tuesday for a next pick-up. So, no Christmas presents for my family abroad, thanks very much!
19/12/15
More than happy to choose parcel monkey. It was defently not the last time that I would send a parcel with.
19/12/15
Excellent service. My parcel to New Zealand was collected on the Monday and was delivered to its destination on Friday!!! Much cheaper than Royal Mail and definitely quicker!! Would not hesitate to recommend Parcel Monkey to anyone sending items overseas.
19/12/15
Fantastic service collected Thursday pm and delivered to my son in Perth, Australia on Monday. Fastest service I have ever used. Will definitely be using again.
19/12/15
This was the second issue in one month that resulted in a lot of hassle, copy and paste support and a charge-back with the bank for my money. This time round when they came to collect I had two parcels being dispatched, only one with Parcel Monkey heading for the USA, however they took a Hermes parcel destined for a government body in the UK and was insured with Hermes for £639. After the driver stood with the parcel, with his unmarked van outside the house (same as the guy who collects for Hermes) and he gave us a card with the full parcel number on. 4 minutes exactly, after he left, we realised he had taken the Hermes parcel and not the Yodel bound for the USA. I called the number on the card he left and the lady bluntly said nothing could be done, but she would call back later. No call came so called again at 4pm and Geraldine didnt understand how the driver took the wrong parcel? Didnt he scan it when he collected it, she asked? NO. Did he check the address and that your customs form was attached correctly, she asked? NO. Did he not have you sign for the consignment? NO! Geralidine said she would get someone to call me back, but... I had to complain to Parcel Monkey for anything to be done. I searched for a number to call Parcel Monkey and only found a online contact for. I completed it despite the urgency and was told a response would be made in 48 hours. Next day however I got a response on the support ticket, we are investigating and someone will be intouch etc etc. I heard nothing the next day and I made a response on the support ticket, I got a response, the same, theyd copied and pasted it. Customer loyalty during a time when they should be ensuring the best in service recovery couldnt be bothered to address the response to me despite my name being my my correspondence. Anyhow, the same was repeated over the course of the next 5 days. On the 5th day, waiting for the return of the parcel that Hermes kept knocking for, and me having to tell him Parcel Monkey/Yodel had taken it in error and had not brought it back. So I booked with another courier, another courier, was infact £7 cheaper and guaranteed to get there quicker. I informed these Monkeys that a full refund would be requested given they were not making an effort to come and collect the rightful parcel despite paying for a service, they say they will make the refund, that is yet to be seen and I have no confidence it will be made smoothly. In there correspondence they seem to imply this is the end of the matter... How wrong Parcel Monkey are. They have taken a parcel, that is a A-Level course that was sent in error by the college of which needed to be returned, of which they stressed having sent me the right course that I would be charged a further £639 if it is not returned safely of which, true to their word they did charge my CC today. Parcel Monkey have not made any effort to have this item, I will now be seeking reimbursement of £639 for their lack of diligence in the courier and the services they sell. Social media and the net as a whole are flooded with unhappy customers of Parcel Monkey, given this is the 2nd incident in less than a month I urge you to avoid these amateurs, as when things go wrong they simply wash their hands and become true Monkeys when it comes to service recovery!!!
19/12/15
Added parcel details quickly, instant quote, selected company delivered on time
18/12/15
The tracker system from when I dropped off parcel at shop on a Saturday showed the parcel to still be there all day (10 pm) Monday. The Wheres my parcel been said my parcel was on its way back to me. Then Tuesday at 9-00 am I got an email saying my parcel would be delivered between 11-30 & 12-30 (delivered 12-15 ) All very confusing could be better The Tuesday tracking was good and accurate
18/12/15
competitive, efficient and well delivered service to Sweden
18/12/15
Brilliant service received, trusted them to collect my daughters toy box from Wales for her first Christmas and could not have asked for better.
18/12/15
Working with a friend in the UK to send some gifts to Australia. Parcel Monkey confirmed a collection day, tracking number etc. My friend stayed at home all day and no one came to collect! Hes tried to contact customer support and just been sent a blanket message that they are closed over the weekend and wont respond. Unless we see some customer service soon Ill be GBP200 out of pocket and very disappointed!
18/12/15
Followed packing advice and though outer container was damaged (dropped on an edge?) contents were OK. Service fine otherwise.
18/12/15
Parcel was collected in the allocated slot and delivered to Portugal in 4 days - excellent
18/12/15
41kg parcel collected in maidenhead on monday and delivered to me in vaour france on thursday. well done PM
18/12/15
Decided to try an alternative as huge wait at local PO. This ended up cheaper and door to door service!
18/12/15
Excellent service! !!! Have already recommended parcel monkey to some of my fwnds and will continue to... Will definitely use parcel monkey again to send parcels in the nearest future.
18/12/15
