We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,688 reviews.
Booked a collection on Monday the 12th still not had our package collected only to be email to day the 14th to say the 15th is the earliest collection day possible. This is not the first time something like this has happened will 100% be avoiding in the future. Would recommend you look else where.
14/10/15
Collection of parcel was a week late. I emailed to say that I was very dissatisfied, and received a trite, "Thank you for letting us know about this. Please get in touch if you have any further enquireies." Unsatisfactory from start to finish.
14/10/15
GREAT TO BEABLE TO CHOOSE THE COURIER THAT BEST SUITED MY PARTICULR NEEDS THIS TIME AND EQUALLY IMPORTANT , THE OPPORTUNITY TO CHOOSE THE LEAST EXPENSIVE OPTION.
14/10/15
200% quality service.
14/10/15
Needed parcel taken and delivered for a work event that I had ordered same day collection my colleague waited untill 630 still no show. She also got a parcel the following week no knock or noise and paperwork just waiting outside.
14/10/15
Absolutely disgusted with Parcel Monkey. My money was promptly taken and no service fulfilled. Parcel not collected and no reason provided. Requested 5 times for password reminder to be sent as would not be accepted at log on however this was never sent so unable to track parcel. Completely left in limbo with know where to turn due to the lack of parcel monkeys customer service. I will never use this company again and I will not be recommending to anyone else.
14/10/15
I sent a parcel to New Zealand and it arrived in 5 days. I was expecting it to take much longer. The website is easy to use and I was really impressed with the service. Parcelforce was my chosen carrier. A minor criticism would be that I didnt know what time my parcel was being collected. Would use again.
14/10/15
As it should be , you got what you paid for.
14/10/15
Despite booking the previous day, the courier driver arrived 1 hour late to collect the parcel, which was meant to reach the recipient within an agreed time.
14/10/15
First time I have used the service. Only complaint is that I requested the package to left to the rear of the property if no one was at home. Royal Mail/Parcel Force left a calling card with a view to redelivery on the Monday. Apart from that, no other complaints. A good service which I will use again.
14/10/15
Easy to use, best price found, step by step instructions and ability to print labels. Will use again and recommend.
13/10/15
Did what is said it would in the time it said it would at a cheaper rated than the big boys
13/10/15
Bag delivered on time. Easy booking and quick service
13/10/15
Aprox one third of the price of parcel force,which is great, could not print label and parcel force could not either, had to make a return trip the next day after sorting out the label issue on line,this was no so great.overall cheap price not to good on service,could be great if you could sort out printing issues.
13/10/15
Easy to organise, came on time, friendly staff
13/10/15
parcels delivered on time and at a great price, perfect
13/10/15
The delivery arrived in just 3 days as they told. Amazing!
13/10/15
Excellent service, very helpful and friendly customer service on the websites chat, cheap delivery rates
Highly recommend parcelforce to as driver brings own label and they give you a 1 hour collection time on the morning of pick up
13/10/15
This was the first time I have used Parcel Monkey but I was very pleased with the service. I opted to use DPD pickup as I didnt want to wait in all day to drop off a parcel, so I only had to drive a couple of miles to my nearest pick-up/drop-off point. Very handy. The parcel was delivered in time and intact. I will definitely use them again.
13/10/15
Package arrived OK, but in this day and age, it would be nice to have received a simple automated email saying something like Item X was delivered at 12.34.
13/10/15
Easy to use and the company I chose was the cheapest and delivered my parcel to France in 2 days just like they said it would, including collection from my house. Regular emails from both the UK and French handlers. Very efficient and there was no damage to the goods after theyd been delivered - I was worried about that. Will definitely use them again.
13/10/15
YET AGAIN LET DOWN BY YODEL IN BOURNEMOUTH WHO FAILED TO another courier WHICH I STAYED IN ALL DAY FOR AND WHICH THEY LIED ABOUT SAYING THEY LEFT A CALLING CARD. THAN PARCEL MONKEY CAME OUT WITH THE SAME OLD CUSTOMER SERVICE TAT , PRE ANSWERS TO CUSTOMERS FAQ,S. YET ANOTHER BUNCH OF TONY BLAIRS POLYTECHNIC GRADUATES WHO COULDNT TELL THE TRUTH IF IT HIT THEM IN THE FACE
13/10/15
I have pay for the service and i can not print the label so i am not getting the service and also i have to waste my time to solve the problem if i do not want to waste 50£
13/10/15
A package of mine was never delivered to a US customer. I did not receive any notification of this, until my customer let me know 2 months later! Now, more than three months later, I still dont know where it is. Furthermore they are claiming my customer didnt pay the duty but she promises she was never asked.
13/10/15
-Very little (also wrong) details when tracking the parcels. -Theres no any contact telephone number, only email which never was replied in my case. -One of the items damaged. +Delivered on time.
13/10/15
I used this operator to send a parcel to Taiwan. It weighed less tgan a kilo. I incurred an additional charge which was automatically taken from my bank card as they reported the parcel to actually weigh 2.5kg. not a chance of this being correct. awaiting their response.
13/10/15
Excellent service, easy to organise, easy drop off, delivered on time, good rates of postage. Will definately use again.
13/10/15
Easy and great
13/10/15
I have sent three parcels to my sister in New York, the longest delivery time was three days and the price via parcel monkey was less than half of any other site. Definitely recommend using parcel monkey.
13/10/15
Posting my ebay sales is SO much easier and cheaper with the monkey!
13/10/15
I found this to be an easy experience, it was quick and easy. The delivery was fast and I could track the parcel quite easly. I will use this service again
13/10/15
My keyboard was packed so well and wrote on the box "FRAGILE HANDLE WITH CARE" but I was shocked when it was delivered with the screen smashed and then I was told that keyboards are not covered therefore I should have paid my own insurance. This means that Parcel Force can be careless and damage customers items and take no responsibility
13/10/15
Collected and delivered on time. Courteous delivery driver. Competitive price paid, so very pleased!
13/10/15
I booked a 24 hour delivery to Shetland and another to Orkney through Parcel Monkey with Parcelforce. Neither of the parcels arrived in time, Shetland took 4 days and for Orkney it was over 6. I rung Parcelforce after 2 days and they refused to speak to me as I had booked through parcelmonkey. I rung ParcelMonkey and they told me that although it says Parcelforce are the delivery agents they only deliver so far as inverness and then Royal Mail takes over. However RM cannot track a parcel sent by another courier and therefore my parcel was lost. Staff at parcelMonkey and Parcelforce were very rude, dismissive and unwilling to take responsibility.
13/10/15
With Very Competitive Prices Its No Wonder We Choose Parcel Monkey Above The Rest!!
Thanks For A Great Service Guys!
13/10/15
Our parcel was a collection to be delivered to us. I was concerned as it wasnt incurable because it was a cooker with a glass door. Parcelforce did the collection/ delivery and were very careful and there were no breakages. We were very pleased with parcel monkey, parcel force and the price . Thank you .
13/10/15
Dont understand why this order is showing returned to the UK?
12/10/15
Took them 3 days to collect when said it would be collected in 1 day
12/10/15
Fast on time .nice service
12/10/15
I was very happy with my delivery. The parcel was picked up before noon and it reached the receiver in less than 3 days. I would recommend this service to everyone in need of finding a cheap way of sending their stuff abroad.
12/10/15
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