We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,688 reviews.
A very good service very fast and the parcel arrived in good condition . I am happy to decided to use parcel monkey . I reccomend this company to anyone
15/10/15
This was the first time I have used Parcel Monkey. I filled in the form and applied for a quote. The prices which came up were so much less than going direct that I was at first suspicious that there must be a catch. However I continued and chose my service. Everything proceeded just as if I was dealing with the service provider I had chosen and the parcel was delivered safely on time. I will certainly be using Parcel Monkey in future,
15/10/15
First time used parcel monkey and can recommend their comparison service - I chose DPD and they kept me informed all the way through even gave me a one hour time slot for collection and delivery which were met. The notifications from parcel monkey and DPD from the outset were very impressive, the system felt very new compared to the usual Post Office void!!!
15/10/15
Not only were they the best value for money but the service was very quick. Instructions were simple and easy. Very impressed with the service
15/10/15
The delivery was easy to set up, arrived quickly and was cheaper than anyone else
15/10/15
Fantastic!! collected and delivered on time. Easy cheap and reliable.
15/10/15
Used Parcel Force24 on Parcel Monkey.
They were excellent, collected within an hour (we live 5 miles from anywhere) and 22 hours after booking had a text of the recipient saying they had received the item in perfect condition.
Superb service, I would highly recommend.
15/10/15
Booking parcels but when yodel comes they dont have have in their picking list avoiding
15/10/15
No problems straight forward procedure
15/10/15
Excelent service! Booking DHL through Parcel Monkey was cheaper than booking directly at DHL, and i rest my case.
15/10/15
Easy to use & efficient.
Thanks.
15/10/15
Simple to book, and the parcel was collected without issue and promptly delivered, so whore can you ask?
15/10/15
Found this site easy enough to use to compare all delivery options and service was easy to use. And there chat link was needed.
15/10/15
Easy method to find the best & cheapest delivery.
15/10/15
Very good price. Quick delivery.
15/10/15
My experience with Parcel Monkey was excellent. Clear instructions and picked up when they said they would.
15/10/15
I was a bit sceptical when I arranged a collection in the UK for a 27kg parcel to be shipped to Germany on a 2 day service. However, he price was excellent, at GBP16 with insurance, so I decided to give it a go, I ended up paying around GBP27, which is still a great price (competitor wanted GBP110).
Parcel was collected on a Thursday and arrived in Germany on the Tuesday.
Everything went fast and well. Would and already have recommended them to friends.
Would be great if they would accept paypal though.
15/10/15
A parcel from UK to Northern Japan in 5 days and at the best price I could find anywhere. I am stunned by the outstanding service I have received and wont hesitate to use Parcel Monkey again.
15/10/15
Sent parcel to Australia, recipient very happy
14/10/15
My parcel was collected and delivered exactly on time & I would definitely use this service again, excellent reliability
14/10/15
I do not recommend this to anyone
14/10/15
Easy to use and good price. Parcel collected when they specified and arrived safely at destination. Will definitely use again and recommend.
14/10/15
Saved around 60% using Parcelforce through Parcel Monkey rather than going direct
14/10/15
Have used them a couple of times now and not had any issues. Had to amend my collection day once on the original day, and it went through smoothly without any errors.
14/10/15
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14/10/15
Brilliant service
14/10/15
I booked a parcel to go online, it had to be dropped off at a selection of points. I picked the most convenient by getting a taxi into town to drop the parcel off & meet some friends. Only to find the drop off point was the wrong one for that particular carrier; despite it showing on the website. I phoned parcel monkey to confirm this and was greeted by an offhand rude individual. I then had to get another taxi to another drop off point as I didnt want to carry it around all evening. I would have been cheaper to send it with Parcelforce than the £18 in taxi fares I spent running around due to the wrong information displayed on the website. Not amused
14/10/15
I got text message from delivery man he showed up at exact time that he informed me. Im very happy with the service with reasonable price :)
14/10/15
Awesome service package got there on time
14/10/15
Last year I donated some cookies for charity in the USA. this year I decided to do it again, and made 60 large iced cookies. I followed the packing instructions fully, printed and enclosed 5 customs invoices in a clear wallet on the front as directed. First I was told I needed "an fda form" but no info as to which one. I didnt need this last year and the organiser who has been getting worldwide cookie donations for 4 years now had also never heard of it. I requested clarification and got nothing for 2 days until I investigated myself and filled out a form. I sent it via pdf to parcelmonkey. I thought all was well until over a week later they tell me my parcel was returned because it didnt have customs invoices - which it did! They told me I would need to pay both them and DPD to get them returned, or travel hundreds of miles to pick them up myself, or my beautiful handmade cookies would all be destroyed! There were 5 full copies of the invoice printed from their own stupid online customs invoice wizard, in a clear wallet on the front! Its incompetence either from parcelmonkey, dpd or both, and also a clear lack of communication between the two. No parcel packed by an experienced sender to all of the official parcelmonkey online instructions should ever be returned like this. Congratulations, not only am I now heartbroken and out of pocket, but youve also denied the charity their items too. Never want to use this company ever again, and both i and the charity should be reimbursed to the full cost stated on my customs invoice which, if anyone bothers to check, should be in the clear wallet on the front of the box - plus postage charges.
14/10/15
Website was very easy to use and prices were very competitive. Simply printed a label and dropped the parcel at my local chemist ... arrived with my client the very next day. Will certainly use again :)
14/10/15
Easy to use, good service the only downside I had was I did not have a specific time slot. so the collection could have been anywhere between 8am-6pm which isnt ideal. Apart from that the website was easy to use. I had no issues using the service.
14/10/15
Quick efficient and cost effective
14/10/15
Posted parcel to Australia and could not believe it when received call to say it had arrived from collection to delivery 4/5 day amazing.
14/10/15
I send a parcel through Parcel Monkey to Athens, Greece. They collected it within half an hour of my order and it was delivered only two working days later. The rate was very good. I am very happy and will use them again. Love the label that they prepare for you so you do not have to bother making a messy one yourself!
14/10/15
pick up was scheduled for an hour window and was picked up five minutes in - great stuff! person who delivered parcels to my elderly relative was unfriendly and did not help one bit in getting the parcels to the door. unacceptable.
14/10/15
What a company..... They send someone in to collect a parcel and if you are on the phone to somebody and cannot attend to them, they will take a parcel that isnt theirs and walk off!! Try complaining that one of your parcels has has been nicked and they respond by telling you that it is your responsibility to see that the correct parcel is collected!! What a bunch of clowns! The parcel that they stole from me should have been at a clients the following morning and this created no end of problems for me. NO APOLOGY, NO EXPLANATION, NO IDEA WHERE THE PARCEL IS, NO REFUND, NO HOPE! I have to go down the legal route now because, even though my parcel was insured for DX (DPD stole the parcel) Parcel Monkey refused to pay out.... Its an appropriate name parcel MONKEY!!!!
14/10/15
website easy to use, quick and corteous response from online team.
will highly recommend and use it in the future
14/10/15
Booked the service a the very last minute and the parcel were collected 1h after which were great!
3 days later my parcel has arrived in France which were again a excellent service!
I have received email and msg in between updating me on the status .
Much cheaper than the normal post office services!!!
Would definitely recommend!!!!
14/10/15
No problems with using Parcel Monkey. I simply input the dimensions and weight of my parcel, the address of where I needed it sent to and the fact that I wanted it signed for. It came up with two options both from Parcelforce. I chose the 48 hour option, stuck the printed label on my parcel and waited for them to pick up the next day. I could track the delivery online and view the signature received upon its delivery. An easy and prompt service to use for people who lead busy lives. Highly recommended.
14/10/15
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