We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Trustworthy service. Quick efficient website. Thank you
06/12/15
We ordered the box to be picked up from the UK and shipped here to Australia. It took 5 days, so quick! They were super speedy and all a very easy process! Will definitely use again! Highly recommended!
06/12/15
Used Parcel Monkey to find a delivery service to return an oak mantel, found it very helpful..
06/12/15
Collected on time , delivered on time & the price was very competitive.
06/12/15
All of the above quick easy reliable affordable all in all a great survice
05/12/15
collected 4pm delivered next morning excellent service
05/12/15
Cool nice all right fast quick chip
05/12/15
EXCELLENT SERVICE
05/12/15
All arrived safe on time no drama never had to make a claim just how it should be perfect highly recommended
05/12/15
Half the price of its competitors yet twice as efficient
05/12/15
I have used many parcel services like most.But this beats it all.Ordered saturday afternoon ,dropped of at tea lime.Delivered by monday at midday .With tracking insured all for £10 cant be bad
05/12/15
Website offered a good, well described range of options. Selection of service was easy and service provided very good.
05/12/15
An easy to use service but like many similar web services you cannot talk to someone. The live chat service is slow as agents are serving others at the same time. Fair prices and fair insurance unlike P2G who offer a similar service but kill the price with huge insurance extras.
05/12/15
Very prompt and quick service, thank you.
05/12/15
Collected from home on the day I picked and arrived in Australia 6 days later, previous parcels have taken over 2 weeks! Very impressed will recommend and will definitely use again
04/12/15
I had no problems with using Parcel Monkey for my recent courier services.
04/12/15
Fantastic easy and simple
04/12/15
Sent a Christmas parcel to my daughter in Galicia (Spain) by Royal Mail ) last year it took 19 days to get there (snail mail).
Sent one this year by Parcel Monkey - 8 days, which was only 6 working days.
A 5 star service at a reasonable price.
04/12/15
Great service would use again. Items were collected and delivered next day. A********
04/12/15
The collection was a polite gentleman very helpful as this was my first time using this service. My son was very please by delivery he was contacted to be sure he was in it was delivery when expected all in good order. thank you.
04/12/15
price good service good need say no more
04/12/15
As per my title above, all is easy to use, great options and also the price.
04/12/15
Fantastic, from start to finish.
04/12/15
Sent quite a large parcel to the USA via Parcel Monkey. Cheaper than gong directly with Parcel Force. The option to complete & print the customs form online made the process much quicker and more straightforward. Collection and delivery were as promised. I will definitely use the service again.
04/12/15
never ever i will chose this company
04/12/15
Fast and easy, collected and delivered with tracking and signature. No problem.
04/12/15
prompt collection and delivery. Very happy customer.
04/12/15
Item collected but not delivered next day as paid for and still no update on delivery, beware DX service
04/12/15
Happy with the service
04/12/15
Fast, reliable and professional.
04/12/15
They have been fine in the past. The booking process is straightforward. This is the first time Ive run into trouble but they have not been active in communicating or helping me gain any transparency on where my parcel could be.
04/12/15
Very efficient easy online booking
04/12/15
Worked well - only downside delivery was not made in 2 days as stated on the website. It took 4 working days. Otherwise great.
03/12/15
I sent parcel to India worth £95 iPhone on Friday VIA DPD £18.99 1 kilo. They sent it over the weekend. Now in India they open parcels and value it. Even if your parcel says as a gift; customs charged them custom tax which cost them around £23 (not happy) Gift upto £100 should not have any custom tax. Aramex India shipper charged them £23 which was absolutely disgusting.
They did not come back to us and they were con. If you want to send electronics item to India please sell it here on ebay and send them cash via Paypal or bank transfer which will be a lot cheaper.
Conclusion: Parcel Monkey were great giving me cheapest courier hence 5*. Others were charging like £36 even £56 Indian tragedy was not fault of Parcelmonkey or DPD
Regards
03/12/15
You did good but in hindsight, due to a flat rate, it was 60% cheaper to send small parcels with Royal Mail. Good for bigger parcels. Will use again.
03/12/15
Great service at an excellent price. Collected on time , rare for the highlands, and delivered in timeframe given.
03/12/15
Great Fist Class
03/12/15
Excellent quick delivery and being able to track my parcel is great. No complaints
03/12/15
My parcel should be despatched in 3 to 4 days now it is day 9 and still waiting on delivery. This is what I have found on there web page: We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way.
03/12/15
quick service my only qualm is that you cant pay via paypal :)
03/12/15
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