We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
two weeks to deliver on a next day service would never use again!!!!
14/01/16
Parcel collected and delivered within timescale. Would definitely recommend and use Parcel Monkey again.
14/01/16
Didnt let me know of deliver date/ time
14/01/16
From start to Finnish brill service. Very polite attentive man collected my parcel, being a first time user I wasnt sure very thing was correct. He assured me it was fine took it and left. Really pleasant person represented his workplace very well. No sooner had I let it go then my son in USA was calling me to say hed received it....super super quick. Cant believe that it was soooooo fast, perhaps 4 days max (including a weekend). I have nothing but high praise for a fabulous service. I have already started thinking of what to send over next as well as telling all my friends and family about you and you 5star treatment thank you. It has meant that my grandchild has his prezzies there in time for his birthday party! Thank you means a lot to me x
14/01/16
Was able to organise a same day pick-up, with delivery for the next day at a great price. Have used the service and number of times now and had no problems whatsoever.
14/01/16
took over a month for a parcel to reach the country, after being quote 6-7 days. demanded extra money to release the parcel on the other side almost doubling the price. Stick with Royal Mail this was honestly a very upsetting/traumatic experience over Christmas as well. Customer Service respond only when they want to and refuse to take responsibility for issues but also insist you dont talk about your parcel with the other couriers. Will be seeking legal representation for a refund.
14/01/16
Everything was perfect...
14/01/16
Very pleased with the service I received and how quick it was delivered. Would definitely use them again.
14/01/16
Highly recommend them
14/01/16
THEY HAVE NO NUMBER TO CALL AND KEEP FOBBING YOU OFF WITH THE SAME RUBBISH. THEY HAVE HAD MY PARCEL SINCE 7th JANUARY AND CLAIM THEY CANT FIND IT. NO-ONE IS HELPFULL AND THEY KEEP ASKING MY TO TAKE A TICKET AND THEY EMAIL ME BACK, WHEN I DO THAT ITS THE SAME RUBBISH "WELL LOOK INTO IT AND GET BACK TO YOU" I AM SO DISTRESSED ABOUT THE WHOLE THING, PLEASE AVOID....WHEN YOU TRY TO VOICE AN OPINION ON THERE FACEBOOK PAGE THEY BLOCK YOU SO NO-ONE SEES THERE A TERRIBLE COMPANY. *****AVIOD******
14/01/16
Never used them before had two parcels which had to be wrapped
separately and going to the same address, I booked them on-line
they collected the following day the item was delivered that afternoon
They cost was really reasonably I would certainly use Parcel Money
again.
14/01/16
Easy booking and delivered on time delivery.
Great seevice again ðŸ‘
14/01/16
Sent package but label took nearly12 hrs to arrive in mailbox by that time driver had attempted collection so refused - had to rearrange collection. All went well the next day and excellent tracking details. Parcel got to destination before expected date but the recipient had to pay nearly £20 to retrieve parcel which had a value of £20 - explain that?? Otherwise all good
14/01/16
Absolutely terrible customer service, lost my parents christmas presents (£600) and closed my case without notifying me!!! Even though I provided them with all the receipts and correct documents This company ruined my christmas and couldnt care less!!!
13/01/16
We have now used Parcel monkey 3 times & our parcel is picked up and delivered on time, every time, which is very reassuring.
13/01/16
Easy and quick way to compare shipping options
13/01/16
easy to use, cheapest options shown, only issue i have is with the courier themselves which im raising with them directly
13/01/16
Parcel needed to get to Scotland, I placed the order, courier turned up next day and took it, parcel arrived in Scotland, from Yorkshire, 24 hours later. Job done
13/01/16
Great service quick and easy sending uk or Europe
13/01/16
Parcel was delivered really quickly and in the stated time frame.
13/01/16
The best experience ever!
13/01/16
Very hard to get in contact regarding delivery which was late payed for 48hr took two days longer but did arrive
13/01/16
Very good service. Delivered my large butchers block on stand. No problem.
13/01/16
Booked on line, printed label and waited for pickup, simples!
13/01/16
Parcel arrived on time, and was well priced. Satisfied!
13/01/16
Perfect job. Decent price. What more could you ask for?
13/01/16
Writing details of address, phone no etc. is really frustrating. Eg: It will not accept address no. with a dash inbetween ( 1-2 Hall Road) even though it appeared on the drop down menu. Had to write 1 to 2 after a lot of trial & error.
13/01/16
Next day pick up option was great, they sent me a text in the morning letting me know the time of pick up so that i could organize my day around it. Tracking service was good, and it allowed me to guess that the package would arrive a day earlier than predicted by the company-which it did! Package was completely void of any damage whatsoever. Very good service!
13/01/16
Very good service
13/01/16
The parcel was collected on Jan 6th AM and it should have arrived in 3/4 working days. It is now the 13th PM and it still hasnt arrived. I was hoping to give the content of the parcel as a present to my friend tomorrow but that will obviously not be possible. Im not very happy!
13/01/16
It all went as planned. A+++
13/01/16
Really happy with the service, I sent a printer to my daughter at uni for only £7.43 dropped it off at my local pick up point at 9am and 250miles later she had got it by 2.10pm the next day. Great service, will use again.
13/01/16
I have used Parcel Monkey 4 times to send gifts to my son and his family in Australia. i have never been disappointed with the service they give. They provide all documentation you need in an easy to understand format and after that deliver on time and in full.
13/01/16
Good job guys! Thank you!
13/01/16
The parcel was picked up as booked, parcel was swiftly on its way and delivered sooner than we had anticipated. Noce to be able to send a parcel to Portugal with confidence and reasonably priced.
Thank you
13/01/16
Was really nervous about sending my wedding decorations over but I neednt have worried!! Absolutely perfect service. Boxes arrived at my parents without a dent the next day!
13/01/16
I was very pleased with the service,so easy and friendly.
I will use again, for certain.
13/01/16
Very fast and trustworthy service, 10/10 would use again.
13/01/16
A quick and efficient service
13/01/16
I was very happy with how quick and easy it was to arrange delivery of my parcel. And the companys they use to courier and excellent. The price was unbeatable compared to other websites and the speed of collection and delivery was very impressive. Will 100% use again.
13/01/16
