We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Web Site easy to use, prices very comparable, but at the time of writing this review my parcel had not arrived - still within the estimated delivery specifications at present.
16/01/16
Easy website to use, nice to see the different options available & compare prices. Great service!
16/01/16
U.K. Mail delivered this parcel first and smashed the item inside putting holes in the outer packaging.
Well done parcel monkey
16/01/16
o have no received my bag yet!!!
16/01/16
Good price. Collected at time given. Delivered from UK to California in 4 days.
15/01/16
I book parcel with parcel monkey just week a go I m very happy with service .On time .will use again.
15/01/16
Even if I pack the items correctly and with super care, the parcel wasent treat with care and some of the stuff got smashed
15/01/16
Pick-up for parcel to be delivered to Spain was arranged for Friday but driver failed to turn up, neither did he contact us, which was very frustrating to say the least. The Help line advised us to reschedule for the following Monday, which we did. Parcel collected on the Monday morning without further problems and was delivered successfully to address in Madrid 4 days later - tracking was excellent and accurate in the anticipated time. Have used Parcel Monkey several times in the past without any problems.
15/01/16
Hassle free have opened an account will use for my businesss
15/01/16
Great service. Never had any problem with collections, or deliveries. Cheap as chips for bigger parcels. Happy camper!
15/01/16
always use your service and i am veru happy with.
15/01/16
It was so easy! Ordered online, courier came the same day. Delivery on time using Parcelforce.
15/01/16
Over 100 items shipped on behalf of our business using Parcel Monkey. To date the service has been brilliant with all items delivered worldwide successfully, safely with the odd query also answered in a timely manner.
15/01/16
Picked up Wednesday.. delivered Sunday... in Dubai!
Super quick service. Great value
15/01/16
I arranged for Parcel Monkey to send a parcel to Muscat in Oman; having used other postal services before and had delays in my daughter receiving the parcel, I have to say the delivery was exactly as Parcel monkey had stated 5 days which is brilliant; my daughter was notified to pick the parcel up from the local DHL office. So really please and will use Parcel Monkey every time now
15/01/16
Efficient, convenient and prompt.
15/01/16
Excellent service, parcels arrived at my house in Greece before I did.
Prices very good also.
15/01/16
Im quite impressed by the quality service and economical rates.
15/01/16
Brilliant service! Arrived in record time in Spain and in good time for my granddaughters birthday. So two very happy people! Thanks.
15/01/16
Would 100% recommend this service £16 to send 2 parcels approx 40kg
15/01/16
Picked up on time, delivered in days from UK to Australia.
15/01/16
Easy to use website. Good selection of prices. All worked. Cant ask for more.
15/01/16
Very impressed with the service. Plenty of choice, collected as stated and arrived on time. Will definitely use service again
15/01/16
Excellent price, service and ease of use. Easy to compare the options and pick the one that fitted best. Then my box was picked up the same day from my house in London, and arrived on the far side of the USA (Seattle) within a week, without a hitch. And at half the price of other quotes as well. Well done Parcel Monkey!
14/01/16
Easy to organise parcel collection and delivery. Everything ran smoothly and parcel was delivered on time.
14/01/16
This company managed to lose my parcel and then tell you that they have closed your compensation claim and there is no contact number Whos to say that they are not opening parcels and keeping valuable items, something really stinks about parcel monkey I actually feel like theyve robbed me NEVER EVER USE PARCEL MONKEY ABSOLUTELY NO CUSTOMER SERVICE!!!
14/01/16
Worst company ever, lost my parcel which was insured and you only have 5 days to make a claim, they immediately close your case to avoid paying compensation and completely ignore any messages after theyve done this, hence the reason they dont have a contact number Please use another company, you have been warned!!
14/01/16
Everything ran smoothly and my package arrived from London to Barcelona on time.
Parcel Monkey website seems to be very user friendly.
14/01/16
Very easy to use with a number of options for parcel delivery available, pleasantly surprised with the cost too
14/01/16
No problem with collection and delivered on time. Never used parcel monkey before but would recommend them to my friends
14/01/16
Quick and simple service to use.
14/01/16
I needed to send a larger then average parcel and after looking online decided to go with parcel monkey ..it seemed fairly easy to do and much cheaper than Royal Mail. After measuring and weighing my parcel at home I paid £9.71 and received a confirmation email with a ref. number and a shipment number ......the next day I took it to my local depot where they told me they did not have any record of my shipment or either of the reference numbers I was sent by parcel monkey ..I had no alternative but to pay again as I needed it to go that day . I then contacted parcel monkey by email explaining the situation and asking for a refund and did not even get a reply .....
14/01/16
great service and fast delivery at the best price.
Thanks.
14/01/16
The site was very user friendly. I will definitely use again and would thoroughly recommend to anyone.
14/01/16
Highly recommend this company brilliant.
14/01/16
Straightforward. No hassles. I would recommend parcel Monkey/DPD to my friends. Great value for money too!
14/01/16
Excellent service!!!
14/01/16
Clear booking withall timings as scheduled, best price will use again.
14/01/16
Found super cheap transfer to Greece, with great and swift service arriving in only 4 days
14/01/16
Wish Id known Parcel Monkey existed a long time ago. Great service to help you choose the best way to send something. I got a better price than I thought to ship a big item of furniture. Very pleased with the service.
14/01/16
