We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,688 reviews.
For someone who doesnt always find it easy navigating life through this technological era I was pleasantly surprised as to how easy I found it to use the service. I shant hesitate to do so again.
20/10/15
5 stars: Excellent – I would recommend this company to anyone
20/10/15
easy to book and happy recipient
20/10/15
4/6 days they said, 9 days later still not there. Ill leave it a couple more days till I complain!
19/10/15
I am not going to use parcel monkey ever again, they over-charged me when delivering at the destination, nothing that was agreed upon or mentioned before I placed order.
19/10/15
Helpful staff, good communication, delivered on time. Would use again! Thank you for the service
19/10/15
I booked 3-4 days service from Essex to Ireland via Parcel monkey with DPD. I have been instructed to drop off my parcel at one of their locations. I dropped my parcel on 9th of October. My parcel has been scanned and I have been given a card with how to track the item. On 14th October, I contacted DPD to chase it, but I was told to contact Parcel monkey. I spoke to Parcel Monkey staff to locate my parcel, but they could not and asked me to wait. Next day, on 15th October, I went to the drop off point and saw my parcel was still there... Finally my parcel has been delivered on 17th October and I have been given promise of a refund. I will definitely not use their service again. Sorry.
19/10/15
Ive only used Parcel Monkey a few times so far. Ive been very impressed with the easy to use booking system, the pricing is great and even more importantlynda my parcels have arrived on time.
19/10/15
Really good price comparison for an outsized parcel that other companies wouldnt cover. Delivered within 48 hrs of order. Recommend!
19/10/15
The process was simple. The pick up was fast. However it was suppose to arrive a couple days ago, the same day they sent me this link to review their service. I find it very unsettling its still not arrived.
19/10/15
Pathetic, I am being asked to review the service and the parcel; booked in for collection 6 days ago has still not even been collected. There is no way to contact you, I have a very angry customer who thinks her delivery is on its way and I am furious.
19/10/15
Everything went well with my delivery, using Parcelforce via Parcel Monkey.
19/10/15
Easy to find an inexpensive courier to France from the UK. Really straightforward transaction and parcel labels instantly available. I will definitely go straight to Parcel Monkey next time I need a package delivered overseas.
19/10/15
I was completely surprised at the cost I achieved and the punctuality of the service. I know a lot of this has to do with the carrier but the ease of PM made it all possible
19/10/15
I canceled my order after having very little shipping information and now it has taken me almost a week to have someone verify my refund.
19/10/15
!st pickup was not made and I chose this company for promise of next day pickup. This was a Thursday booking for a Friday pickup as I would be away from the Sunday. Parcel not picked up and you cannot phone them Email only so contacted them about non pickup and they said sorry but nothing they can do as they do not pickup Saturdays. They then rebooked for Monday so I had to get them to pickup next door. No show on Monday and they rebooked another consignment number number that I did not order and the parcel was apparently logged in Portsmouth which was absurd as it was still uncollected. Bearing in mind I was in Turkey and had to sort this out on vacation. Was eventually picked up Tuesday which thank god was signed for collection but believe it or not another driver turned up on Wednesday to pick the parcel up, I was now getting somewhat peeved cos sorry does not cover this anymore and I am still waiting for an apology, so be very aware and I will not be using them again.
19/10/15
Parcel picked up promptly and was able to track all the way to destination. Delivery well within the timescale. Will definitely use Parcel Monkey again.
19/10/15
parcel was collected and delivered on time, good price
19/10/15
Carton was collected on Monday by Parcelforce and delivered to the US customer on the Thursday. Everything went smoothly and the price was very competitive. Will use Parcel Monkey again.
19/10/15
Parcel didnt arrive, no-one would help to trace it, ended up hundreds of pounds out of pocket.
19/10/15
Good service as usual. Would be nice to be able to select am or pm :O)
19/10/15
This was looking like being a complete nightmare. A friend recommended Parcel Monkey, after a little snigger, I called.
The staff could not have been more helpful, and the prices incredibly cheap.
Superb service and delivered the next day.
If only everything is life could be so simple.
Thanks to the little monkeys!
19/10/15
the booking and pick up arrnagement was good, the pro forma invoice systems them have though is poorly explained and also accessed illogically, which made it very confusing as to what to do, especially to correct it. Also no indication of number of copies to send. Worse was though that there was no need for proformas - the system should give you a printable CN22 form if sending gifts or samples abroad, but it does not exist in their system, so you have no choice. Now my parcel is stuck in Autralian customs, with no immediate prospect of being delivered. A CN22 would have allowed it to go straight through
19/10/15
Having sent many parcels to Dubai, some with ParcelMonkey, I am used to attaching the required customs documents. On this occasion the documents had to be attached to the side of the box due so as not obscure the address label. They claimed no documents were attached and will not send it on from Southampton. To add insult to injury they want to charge me ANOTHER £16 to return the item from Southampton to Cardiff. So Cardiff-Dubai = £18 Southampton-Cardiff £16. If I went on their website I could get that parcel delivered back to myself for £6.79. CROOKS!!! DAYLIGHT ROBBERY! Don not use them!!! EVER!
19/10/15
Easy to use great service, will use again.
19/10/15
9 boxes personal effects. Labelled via web print. Collected on Tuesday morning 11:00 and in the Netherlands delivered on Thursday morning 09:00. Standard deal, (not an express deal) incredible value for money. OK restricted so a bit of risk without insurance but with a system that ticks like a clock is there really any risk.? Tracking, its a joy to watch your items moving over the map. Well done at only about a sixth of the cost of a moving company.
19/10/15
We paid for an overnight delivery of a parcel to be collected from us on Thursday. I waited in the entire day. Nobody turned up! No contact from the company at all. The next day again they didnt turn up so we actually tried taking the parcel ourselves to the designated company (DX) but they couldnt accept the parcel as Parcel Monkey never issued a label for the parcel. We emailed Parcel Monkey a few times and finally on Friday night they apologised for not processing our parcel and promised they would pick up on Monday (four days late!). So here I sit for yet another day waiting and waiting. I made a wager with my husband they wont turn up. It may cost more but please book directly through the delivery company and avoid these third party services. This is not the first time Ive been let down by third party delivery companies. I finally learned my lesson. If they dont turn up today I will bite the bullet and pay premium Royal Mail fees just to get this parcel out of the house. The recipient has been more than patient!
19/10/15
I have used Parcel Monkey quite a few times, the last four times were all with different courier services (DX, Yodel, myHermes and Parcel Force) Three of them never turned up. Parcel force did not show up for three days, I asked Parcel Monkey to cancel the collection and took my parcel to the post office, they failed to cancel it so Parcel Force turned up on the fifth day with nothing to collect and showed me on the machine they had only been given this one collection date for our address which shows Parcel Monkey were failing to book collections, the customer support lied about contacting Parcel Force and just sent copy and pasted replies. Still no refund a week later. The only time i will ever use them is with a service I can drop off my self. There are some far better sites for booking collections which never let me down.
19/10/15
Excellent! So simple and straightforward and above all reliable. Instead of being a headache, dispatching stock became a breeze. Hope this lasts. Thank you Parcel Monkey.
19/10/15
You get the best postage price for the item you are sending, there is a step by step guide to get you through the process and an easy to print label at the end, it only takes a few minutes and you get a choice to take your parcel to a drop off or have it picked up from your door and a tracking number to follow its progress. What could be easier?
19/10/15
Fabulous service from start to finish, fast and very efficient. Definitely use again and highly recommended.
19/10/15
nice and easy to use, lots of postage options and items safely delivered.
thanks Parcel Monkey.
19/10/15
Nice friendly website easy to use delivery person was nice and friendly and item was delivered in 48 hours
19/10/15
they lost my parcel, took them 2 months to come back to me admitting that, would not during the two months provide me with a number to call the courier, had no idea where the parcel was for two months. I insured the items for £100 which they then denied the claim because the receipt I had exceeded that amount??? Disgusted and cannot believe they run a company. shocking customer service.
19/10/15
Posted Monday embarrassing chases from buyer, dpd card did not track and then got weird messages saying I had asked for the package to be delivered to another address mid week. Shambles and should get my money back!
18/10/15
Hassle free.
18/10/15
Always collects my parcel to send to customers while Im out for the day.
18/10/15
I needed a parcel collection urgently and they sorted a competitive price and a company very quickly, no hassles.
18/10/15
Whilst my parcel arrived when I expected it was extremely frustrating to try and track progress on Parcel Monkeys website. Up to the date of the delivery the site only showed the order having been placed. As this was the first time I had used them I rang the "chat Line" and whilst I was told that someone would check for me no response was forthcoming so I had a second chat the next day and whilst waiting for the operative to check the status was cut off. At this point I gave up trying to track my parcel, there is little point in having a tracking system if it only ever tells me what I already know!. It was only on the day of delivery did I receive a note from DPD the courier giving me the tracking history.
18/10/15
Very good service, would definitely recommend it.
I had to ship 5 parcels to Italy. I booked the service on their website, in less than 30 minutes I received the shipping labels that I had to print, and the next day I got the email telling me which hour time slot my collection would be.
I received an email and text with the possibility to reply and change the collection date.
Collection was right on time, and my parcels are already at their final destination, in less than the estimated time (3 days instead of 5).
So I would definitely recommend the service.
18/10/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
