We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
An excellent list of choice of companies to choose from. Service was fast and on point. My item arrived earlier than the time period allotted which is fantastic. Would recommend this service to anyone. Fast, reliant and more importantly very professional.
08/12/15
I chose the cheapest company which did international deliveries and was totally satisfied with the delivery time.
08/12/15
Great service. No fuss!
08/12/15
Easy to use website, great prices, reliable service, does just what it says on the site!
08/12/15
Collection of parcel was prompt, and the parcel arrived shortly after 2 days.
08/12/15
I needed to send a laptop from UK to Germany and came about parcelmonkey in the Internet. The costs were reasonable low (5.99) but, at the same time, I felt being forced to insure the item (explicit warning - please insure because the value > £400 pounds) for an extra 20.72 fee. Ok, then - item was proper packed (carton, bubble wrap etc.) and sent off but was delivered damaged with one corner split off the laptop - a T430s Thinkpad as such quite sturdy built and some damage on the carton (especially at one corner). Now, this really suggested a heavy force on this particular edge. Can happen - never mind - lets solve the issue - so I ordered on ebay replacement parts and negotiated with a computer shop to replace parts (about a 100 pounds - still worth doing it!). However, parcelmonkey refused liability since laptop items are prohibited for compensation in the case of loss or damage. NOW, THE WEBSITE SHOULD CLEARLY SAY SO AND NOT FORCE PEOPLE TO INSURE - THIS IS MISLEADING AND POOR SERVICE - IT MAY SUGGEST EARNING FROM INCENTIVES - AGAIN TYPICAL ENGLISH COMPANY (OH FAIR ENOUGH REAH OUR POLICIES) - SO AVOID SINCE CUSTOMER SERVICE IS REALLY POOR AND THEY DO NOT TAKE REPONSIBLITY FOR THEIR DOING - IN FAACT THEIR TRYING TO ABVOID - POOR ANDMISLEADING SERVICE - AVOID - SPENT SOME MORE MONEY AND GET IT DONE PROPERLY SUCH Courier, UPS, OR ROYAL MAIL.
08/12/15
Easy Web site, simple pricing and action, delivered on time. Tracking easy to follow as well.
08/12/15
I can only give this service 1 star because they did pick up the parcel on the specified day. The rest of the experience has been completely unsatisfactory because the parcel has not been delivered. They say that the invoice is not the correct type even although it does appear to be the correct type. I wont use the service again.
08/12/15
With most companies a true measure can only be taken when something goes wrong. Most of the time with Parcel Monkey everything works as it should, but, when it all goes wrong, Parcel Monkeys customer services has to be up there with the worst of them. Trying to make contact to resolve issues is a waste of time, i have found it far easier to navigate around PM and go directly to the courier, most of which are very helpful and understanding. The PM concept is great but having experienced it going wrong a few times now i would seriously consider taking my business straight to Parcel Force or TNT.
08/12/15
Excellent service, good communication. Definitely recommend.
08/12/15
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08/12/15
Another excellent service. Never had a problem. Highly Recommended to everyone.
08/12/15
Great experience and will continue to use.
08/12/15
Parcel uplift excellent, tracking could be updated more regularly As the parcel hasnt been delivered yet cant say anything regarding delivery
08/12/15
Very easy to navigate website- sending my parcel took less than 5 minutes. Allows you to compare different companies and choose the one which is best suited to your needs. Will definitely be using ParcelMonkey again.
08/12/15
sent a bicycle a few weeks back-no problem. Another due to be collected yesterday but no one showed. impossible to phone anyone as no details available-looks like you have to write in to complain. option there to rebook collection which Ive done..but no hint of an apology or explanation, so not too happy. There is a live chat option,but no reply to this an hour after trying to initiate a conversation.
08/12/15
I am pleased with the price, communications and service of parcel Monkey, but either Parcel Force in the UK or the Belgian recipient service misdirected the package to the wrong depot which delayed delivery by a further day.
Since the package was still delivered in 3 days I was not inconvenienced
08/12/15
Excellent Service
08/12/15
Absolutely would not hesitate to recommend this service, was told when the parcel would we be picked up, how to address it etc and much cheaper than alternative sites. Received very happy text from Switzerland to say it had arrived safely.
Thank you
08/12/15
Label easy to print, simple instructions, parcel arrived safely, in good time.
08/12/15
Picked the courier which could handle the size of my item at the price I wanted to pay, requested the day the seller wanted it collecting and although it was a Parcelforce 48 service it was delivered safely to me within 24 hours of collection. Had a notification phone call before it was delivered too. Very pleased indeed.
08/12/15
Just what I needed to take the pain out returning a purchase. Far better and cheaper than going to the Post Office.
08/12/15
First Class Service & Competitive Prices!
08/12/15
Good service but the driver for Parcel Force wouldnt take the parcel without a bar code and didnt know to use his own label so I had to arrange for next day collection.
08/12/15
Get all your required information and its easy but my first experience proved a little difficult as I needed the recipients phone number.
08/12/15
Parcel booked online, collected next day and arrived 6 days later in Australia very happy with service
08/12/15
Parcel was collected on Monday and arrived in New Zealand the following Monday. Simple.
08/12/15
Fantastic service
07/12/15
Only problem was tracking having dropped off parcel at Chemist but straight forward otherwise with good communication
07/12/15
Fabulous, super quick convenient.
Great value, very easy smooth transaction. Will always use parcel monkey from now on.
Very happy customer
07/12/15
I have had nothing but good experiences. Good communication, parcels collected and delivered on time. Thank you.
07/12/15
I have had endless problems with trying to clear my parcel through customs. Nominated couriers are trying to charge £140 duties and vat on a gift item valued at £200. This is not even an item being sold into destination country. The nominated supplier DPD is mischarge-ing.
07/12/15
Paid to have a parcel delivered via a tracking service. Parcel Monkey are unable to track it past a London Depot. They have offered me my delivery cost back and have apologised for my lost parcel! Surely that is admitting liability. I would strongly recommend you use another company unless you wish to be left out of pocket! Customer service very limited. All has to be done via web chat with no continuity or documentary evidence.
07/12/15
Never have any issues when using Parcelforce through Parcel Monkey. Needed to change collection date which was easy to do with no extra charge.
07/12/15
Great collection and delivery as usual
07/12/15
Use this. You wont regret
07/12/15
inexpensive and great sevice
07/12/15
Parcel collected promptly, by courteous courier from DPD. Arrived in Berlin 4 days later. The contents of the original parcel had been transferred to another box, despite me using a rigid and sturdy removals carton. The recipient of the parcel complained that the clothing inside the box was damp, and shards of glass everywhere. The courier(s) had removed the damaged articles and simply transferred the contents to another box. The parcel arrived badly damaged, with a huge split down one corner. Despite insuring the contents, Parcel Monkey demanded proof of damaged items and proof of cost. I had thrown my shopping receipts away prior to sending the parcel.In light of this, they are refusing to compensate me. I will not be using their services again...
07/12/15
I had booked in 2 deliveries, both collecting in London and delivering in Scotland the following day. These were booked in a week apart. Both were collected around 4:30pm, meaning theyd already be leaving London late for a next day delivery and as suspected, neither of them arrived on time. Both parcels ended up taking 48 hours, when booked on a 24 hour service. Both parcels fulfilled by ParcelForce (aka ParcelFarce)
07/12/15
After confusing time registering on set up, excellent service and would definitely use again and would recommend
07/12/15
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