We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,349 reviews.
I found the website really easy to use and there were lots of relevant options for delivery. I wanted to view them by price, which I was able to do, so it was perfect for what I was looking for. Ill definitely use Parcel Monkey again.
14/07/26 by Lauren
Easy to compare parcel services from a number of suppliers. A few clicks and it was all done. And, at a good price!
14/07/26 by David R Green
Excellent service and good experience from Parcel Monkey.
Considerably cheaper than their rivals and I was quoted around 50% compared to Royal Mail etc. Very impressed at how they can provde the same 24/48 hour delivery service compared to RM, DHL and others at a very competitive price.
Second time using them and will use them again for future parcel deliveries to get these savings again.
Good tracking service which keeps you posted at all times. Thanks.
14/07/26 by Aminur Choudhury
The parcel has been returned to us with no note / explanation as to why it hasnt been delivered
14/07/26 by A Sharpe
Excellent service from what I remember. There was an issue, but from what I remember, it got resolved quickly.
I would recommend them to anyone. I also remember them being cheaper than most delivery companies.
13/07/26 by TheLordTheyCalledHim
Mafe Cruz from Parcel Monkey gave an excellent customer service and speedy turn around for my problem. Would highly recommend
13/07/26 by James
Excellent experience finding the right company to send a parcel.
13/07/26 by Maria Luisa Isaacs
Was having a challenge returning a phone (left behind) to a friend in Belgium. With lithium batteries these days, many airlines would not accept. There were many more options through parcel monkey than I would have been able to find, which included a road option and all went very smoothly. Three sets of labels on a small parcel was a challenge (only found this out AFTER I had paid for the dimensions of the parcel) and would suggest that there should be a minimum size to be able to accommodate necessary labels.
12/07/26 by Jayem
Ive used Parcel Monkey for many years now and have always had a great experience. 95% of the issues solved by their CS team have been the fault of the carrier, and 5% the fault of myself, but the parcel has always been delivered, and for a very competitive price. Ive just been on after the website re-design and its a lovely use journey.
11/07/26 by Sam Watson
Delivered on time
11/07/26 by kevin walker
I booked a service on a Friday to be collected on Monday. Already an inconvenience because collections can only be made during the week, and this was a case of urgency. I booked the service, stayed at home the whole day to ensure the collection. Nothing came. This is not the worst. I had to, day after day, text, be ghosted, send messages, one after the other, and book and rebook, FOR A WEEK. I have been waiting for a collection FOR A WEEK. I have printed and reprinted labels, nonstop. And I am still waiting and waiting. This is an absolute joke to the customers time and effort. If a collection service is not available, they should inform us of such. Didnt receive a refund, nor a change of courier, just ignored endlessly.
11/07/26 by samuel pozper
So simple to use
11/07/26 by Customer
I would not recommend Parcel Monkey to anyone. Everything is fine until something goes wrong. My case has been ongoing since May, and I keep getting the same generic replies: “We’re waiting for Evri.” I paid for shipping and additional cover, but I still have no refund and no proof of delivery. Because I booked through Parcel Monkey, I can’t deal directly with Evri and have to rely on Parcel Monkey, who have been completely unhelpful. This has been the worst customer service experience I’ve ever had. Avoid this company.
10/07/26 by SLIMANDSMART LTD
I got an email to say the parcel could not be collected because we were out! We weren’t out and it was collected (from our porch), so I was a bit worried for a while
10/07/26 by Stephen Meredith
Information good and easy to follow . Good comparison site
10/07/26 by M.B
easy prompt clear , does what it sez on the tin. good job
10/07/26 by Nick A
I have used their services and they always deliver with the goods.
Easy to get a quote and then the needed label for items of all shapes and sizes.
Great service
10/07/26 by Customer
Booked 7 large parcels to be collected by parcel force. Royal Mail turned up no labels and no room in the van. the only way to contact farcel monkey is through a very delayed chat that is very vague, doesnt answer questions and ultimately cant do anything to help.
10/07/26 by LEO BELL
Never use this company, they destroyed a parcel and only offered to refund the value of the parcel and not the postage. Considering the unacceptable service, I will be taking the matter further if they do not respond to my request. They list themselves as the shipper meaning you cannot take up any issues that relate to your own property. Avoid at all costs.
10/07/26 by Courtney Kamli-John
Quick reliable and good price. Would use again. Well cared for by Royal Mail.
10/07/26 by Mrs B
I had a box collected via DPD. They left a 9 digit reference number on a card after collecting item when I was out. Says to go to DPD website for tracking. Website then says they dont recognise 9 digit numbers. Then it turns out that DPD dont think customers are worthy of speaking with. No way to contact them. The item was going to a remote house and to be left outside. No way of finding out if it got there. Both DPD and Parcel Monkey use no reply emails which infuriates me. When my customers spend money I give them a service that makes them happy and communicate with them. Guess thats not profitable enough for these two companies. How dare I wish to know if what I paid for was delivered!!!
09/07/26 by Mr Dan Mcandrew
The site is really easy to navigate. Everything is clear and easy to understand and a couriers to choose from. All in all a really good site to use, I will definitely use them again and I highly recommend them.
09/07/26 by Maxine
As always brilliant service!!!!
09/07/26 by Chris Pointon
2nd failed collection and it takes two days to get them to relist a colection. They did not attempt collection and registered it as nothing to collect. we monitored collection and driver shut job off when miles away when his shift ended.
09/07/26 by Chris Looker
Simple, effective, affordable
09/07/26 by Cliché Drinks
This is a SCAM !!!!!! Just warning others I paid £25 for a collection and a week later they charged me an additional £85 Said the volumetric weight wasn’t right (they lied) and ups and them couldn’t give me evidence But I had evidence in abundance and my bank got it back through a chargeback You will be scammed , they will make you try and show all the evidence and they will do everything to take more money from you This company needs shut down
09/07/26 by Jake
Professional Scammers. If (when!!) you have a problem with a delivery , when they lose it , they will string you on for weeks and weeks asking for the most inane evidence , literally weeks !! Falling over themselves to apologise, having it escalated just means somebody coming on apologising , they will make you jump through hoops for weeks and weeks giving you a completely false impression that theyre going to help .... only replying every few days. I wouldnt trust this company as far as I could throw them I WILL NEVER DO BUSINESS WITH YOU AGAIN AND ILL TAKE EVERY OPPORTUNITY TO TELL ANYONE I KNOW **NOT** TO USE YOUR FACILITIES ... Absolutely pathetic excuse for a company and your so-called customer service is a complete joke, you should be ashamed of yourselves. Dont even try to make any more pathetic excuses , Im done with you.
09/07/26 by Mike
Fast collection and delivery to Ireland. Good rates too
09/07/26 by Sandfield Engineering
Fantastic service
08/07/26 by Miss Lois Cordelia
Very easy and reliable transaction
08/07/26 by CustomerJane
I like parcel monkey very much, but this delivery used parcel force. I’m left being uncertain what has happened. It was meant to be express10 which I understand is 10 o’clock the next day but it took two days. Secondly, ParcelForce state it was collected from your customer service point. I’ve no idea what this means or whether the recipient has it. I don’t understand why it wasn’t delivered directly to the recipient and I haven’t heard back from the recipient yet to see if it’s there or not.
08/07/26 by Adrien
Very effective
08/07/26 by Mrhappy Merci
Amazing service. I posted the parcel at my local village Post Office on Monday. The parcel was delivered in Hong Kong on the Thursday! Thank you
08/07/26 by Customer
If I could give 0 stars, I would. I used ParcelMonkey to send an Amazon return to Europe via ParcelForce. The estimated delivery time was 3–5 days, but 18 days later the parcel still hadnt been delivered. Once the parcel left the UK, ParcelMonkey effectively washed its hands of the shipment and left me to deal with the issue myself. Customer service was slow to respond, and there was no way to contact the courier handling the parcel directly through them. Based on my experience, I would not recommend ParcelMonkey. Lesson learned.
08/07/26 by MA
Booked a collection & delivery of a bulky item through Parcel Monkey with Parcel Force which went perfectly ! Notified throughout with time scales for both collection and delivery & both were honoured, outstanding service on this occasion & I would definitely use the service again
08/07/26 by Agentsmiley
DO NOT USE THIS COMPANY! Amazon recommended parcel monkey to return a large item. It cost me £35 to return an item which was valued at £50. I sent all correct measurements and there was no problem with the collection. However, 2 weeks after the parcel had been collected and returned, I was charged an additional £15 for “incorrect measurements”. Parcel monkey claimed my measurements were wrong, and therefore took payment without consent. I appealed this, as it should not cost me £45 to return a £50 item when the measurements were correct. Their response was to “take pictures of me with the measuring tape against the item”.. THE ITEM THAT HAD ALREADY BEEN SENT! Absolute joke of a company. Do not use unless you want to be robbed.
07/07/26 by Helen
Everything worked out perfectly
07/07/26 by customer. Phil Russell
Booked and paid for collection from my house, supposed to be Monday. 6pm came and went no collection. Of course noone on the chat available. Managed to do rearrange collection for next day but then got email from royal mail saying they couldnt fulfill it . Finally got through to someone on parcel monkey chat and the response was wait in again today for collection. Whats the point in giving a time slot and date if its balaently not going to be then. Lets hope it ends up at the correct delivery address within time frame Ive paid for. Wont be using again
07/07/26 by Sara Barlow
My issue is with hidden costs and lack of helpful instruction for non commercial shippers to America. I entered destination from and to, exact weight and dimensions and chose UPS prepaid duty fees. I was shown all inclusive cost of £76.49 and chose to book this rather than the cheaper ‘receiver pays the duty fees’. The forms took a long time due to looking for codes for mixed dried fruit and oat bars (there aren’t any so after nearly an hour I settled on sultanas net wright
07/07/26 by Michelle
Arranging the sending of a package to Germany was quite straightforward. Unfortunately the tracking by royal mail, not so good. Plus I dont understand why there was a, handling charge of 8 euro, on delivery. This was added to customs duty which I was expecting. But all in all parcel delivered in seven days
07/07/26 by CustomerTerry
