We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,610 reviews.
Originally i posted my 10kg parcel of antique cameras with Royal mail for delivery to Sweden at a cost of £75. Four days later my parcel was returned saying the goods inside could not be transported by air . I then used Parcel Monkeys for the same parcel they safely delivered to Sweden 5 days later at a price of £32. Very happy
15/09/26 by D Greatbatch
Paid for a UPS label, ALL information is correct, BUT NO LABEL PROVIDED!!!! And now been days!!!! NO ONE GETS BACK TO YOU, So I found a Chat function for Parcel Monkey, BUT THEY have no access to anyones accounts so THEY can not help, its been days, I am getting NOWHERE, No number you can call, no help in anyway off anyone there and whole thing is ridiculous!
15/09/26 by Kate Turner
Easy to book collection and delivery. All very efficient. I have my parcel as promised!
14/09/26 by SJ
Very easy to use, though courier arrived a day early with no warning. Thankfully I was in and had parcel ready. A text message on the morning with a rough time would be helpful!
14/09/26 by customer
Picked up on time and delivered smoothly
14/09/26 by Customer
I was having trouble completing payment and ended up paying twice Mafe Cruz sorted the problem Excellent service
14/09/26 by David Alexander
Great price, easy to use site and my parcel got there in about 24hrs
13/09/26 by Paul
Easy to find choice and use.
13/09/26 by Soumen Sen
Ive used their services on several occasions for domestic couriers (within the UK), including a small piece of luggage recently via Royal Mail that was delivered the next day. The UI after you login can be improved a bit, but cant fault them on their customer service and delivery.
Not sure about their international services, as I havent tried those.
13/09/26 by Usman Qureshi
My go to delivery service so many companies to choose from witj excellent results
12/09/26 by Tina Croft
next day delivery, very impressed
12/09/26 by Jennie Potter
Unfortunately the parcels, all three, were delivered to the neighbour without trying the actual address where my customer was waiting in . Royal Mail, again, not delivering correctly. Happening far too often now.
11/09/26 by Miss B
fast reliable service
11/09/26 by DAVID STONE
Im sure they are fine if everything goes well. When it does not they are an absolute **** show
11/09/26 by Nick Turk
Had to send an unusually large parcel recently. Found Parcel Monkey on a Google search. This made the whole process easy, best price for the weight etc.
A very useful site. Will use again.
10/09/26 by Alan Bridger
Worked and more quickly than expected for a slightly complex delivery involving several non UK logistics providers.
10/09/26 by Customer
Easy to book and fast delivery,will definitely use again
10/09/26 by M Handley
I had to pay an extra fee which was 100% more than the quote in order to get my parcel delivered.
10/09/26 by Chris Matchan
I had expected the parcel to be delivered to the postal address rather than an UPS Access Point. However it may have been in the small print which I missed while organising the posting/delivery of the parcel.
09/09/26 by Jenny
I have had to rebook and also repay for this order as previously my order was NOT collected on two separate occasions . First occasion was for collection on Monday 7th September and second occasion was on Wednesday 9th September Article was not collected on either occasion
09/09/26 by PATRICIA QUINN
Easy to use and will consider going forward
09/09/26 by Mark Smith
Next day collection as promised very friendly driver even came into house to collect large heavy parcel for me.
09/09/26 by Jeff and kelly
Fast service kept up to date all the way through by tracking
09/09/26 by Dawn
I got an instant quote and used DX who were very efficient, quick and kept me well informed.
08/09/26 by Heather Kipling
Very fast service
08/09/26 by Mike
Great service, good value, reliable.
08/09/26 by TRP
Clear answer
08/09/26 by Eamon Dallett
I have no idea what to do. My friend sent me a birthday present through Parcel Monkey, and she paid for tracking, and although she gave in the parcel, and even sent me a picture of the receipt, the tracking will not update. Its been over a week and a bit since she handed it in. I do not know what to do, and the live chat is unavailable until January, apparently? Which- is insane considering its September! I dont know what to do, Im very unwell and extremely stressed out.
08/09/26 by Ray
Excellent and efficient.
07/09/26 by customer
Best experience, fast and reliable
07/09/26 by Tjipuroina Kandingua
Parcel monkey itself did a fab job.
Shame the same cant be said for Royal mail, which was the service I chose. They delivered it to entirely the wrong building.
07/09/26 by Customer
Easy to order parcel collection for going to canada and so much cheaper
07/09/26 by Customer
A simple process to compare and pick the service that you want.
06/09/26 by Terry Maloney
Easy site to navigate. Saved me having to compare parcel rates from individual companies. I was happy with the choice I made.
06/09/26 by Stephen G
Uk to Japan under a week impressive
06/09/26 by David Lindop
Always first class service from you guys...
05/09/26 by Lee
While parcel monkey themselves were great PARCELFORCE were shocking !3 boxes posted with belongings to start uni on 1st sep 26 on a 48hr delivery, sitting here on the 5th with 3 boxes still not delivered and we were to fly home tomorrow leaving a young girl on her own with no belongings in a strange city ! PARCELFORCE disgraceful
05/09/26 by paul
Choice of delivery company, good price and delivered on time. A1
05/09/26 by AC, West Sussex
Very fast delivery and up to date information as the parcel is transported. Keep up the good work
05/09/26 by Ejiro
Possibly the worst customer service experience I’ve had with a service provider. They are the B2C front end that subcontracts to B2B delivery service providers (ie DX). As such there is: A) the front end consumer aspect you will interact is via buying the service, tracking updates and their ‘live chat’ service for if there are issues. B) the backend ‘partnership’ team who should be in communication with the selected / B2B courier service providers. However parcel monkey: - do not respond to the courier providers when contacted by them needing instruction, or by the consumer when information is needed (this was evidenced as I eventually got hold of the B2B courier provider to find out what was going on and they gave me all the details of the issue). It is either silence or generic “sorry for the inconvenience” via Parcel Monkey’s ‘live chat’ (which isn’t live btw - it’s more like a 1:1 message board you need to post to and wait for oan answer from) - willfully (and I suspect by training) ignore any questions from the consumer when there is an issue about next steps or requests to resolve (even when I was able to provide exactly the details in question and what they needed to do as the contractual ‘sender’ as per the B2B providers agreement with them, based on information from the actual courier service providers as the provider can not resolve directly with the consumer due to their agreements) - ignore any questions raised about compensation as the service provider contracted by the consumer (even when the parcel is now 20 days overdue and stuck at the courier’s depot and being sent back to the pick up point as now damaged as per photos the courier provider has sent to Parcel monkey) - don’t monitor at all the status of the service you have purchased from them as the consumer. It was all required to be initiated by me as the consumer. They themselves had no idea via their tracking what had happened and would not respond to me as the consumer with an answer as to why they were ignoring the B2B providers service team who was contacting them (and giving me the information when I managed to get hold of the courier service via a phone call). Never use this service - when it works I’m sure it is fine (because Parcel monkey isn’t really needing to be involved). However when / if something goes wrong they have neither the processes in place or the inclination to resolve.
05/09/26 by Mila
