We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,905 reviews.
Good value, great service and easy to use. DHL collected my parcel the following day as expected and delivery was next day for a very reasonable price
18/04/22 by templeneil
Excellent service. Well pleased . Most definitely going to recommend.
18/04/22 by Alexander fyfe
Easy way to arrange for a parcel to be delivered. I have deducted one star because they do not insure certain items. I shipped a guitar, so had to take a risk but thankfully it all worked out ok.
18/04/22 by Michael
Unfortunately this time the service was poor and I had to speak to the DPD delivery guy to sort it out.
18/04/22 by Christopher Alan Warburton
Easy website to use, good choice of couriers and types of service (eg if you have a heavy parcel you may prefer it to be collected from you rather than hump it down to a collection point). Very reasonable prices. It all works very well (labels to print are sent by e-mail or downloadable etc) - and Ive used it lots of times. Excellent.
18/04/22 by Paul
Comparison result shows that the delivery is in 3 days using DPD. After I booked it, it shows 1 week delivery. Cheater .... Never use or recommend this to anyone. ....
18/04/22 by Mr Syed Tangam
I have not been provided with any updates and according to the tracking, nothing has moved. I am still none the wiser. This was an international shipment that was urgent. It was dropped of on 11th April and has not even been scanned. I feel I have been scammed. Can you rectify this?
18/04/22 by Esther Hughes
Fast and easy. Great user dashboard for tracking parcels after booking.
18/04/22 by Jason Benton
Great service and quick delivery
18/04/22 by Lfctigger
Very efficient service with good cost savings achieved.
18/04/22 by customer
Quality service and easy to arrange delivery.
17/04/22 by Customer
Service via Parcelforce is terrible. Worst company . Rude staff need attitude adjustment
17/04/22 by Bob Hope
Excellent service, thanks
17/04/22 by John
Very easy to understand would use again
17/04/22 by Helen
I wait to hear if my returned parcels arrived at Hartlebury trading estate in Hartlebury Kidderminster Dy10 4jb
17/04/22 by Mrs J Campy
Absolutely flawless from start to finish! Thank you so much, highly recommend!
17/04/22 by Heather
Nice and easy good price
17/04/22 by Mr James Merris
Great price, fast and all 10 parcels collected from Central London to Somerset in less than 48 hours.5⭐️, don’t hesitate!
17/04/22 by Mrs Brenda Butcher
I booked with parcel monkey a few times now, however it’s more that I was hoping parcels would get there a bit sooner… states 2-4 working days, sometimes wish it was earlier with 2 days and not the entire 4 days on top of a long weekend with public holidays.
I find the transportation efficient, the collect to the drop off a great process! Will use them again and again when needed.
17/04/22 by Customer
I am a regular user and have been for some time and would recommend parcel monkey to anyone needing to send packages. Easy and clear to use, just a few clicks to book, print your label and drop off or await collection depending on the service being used. Easy and convenient.
17/04/22 by Martin Serle
I use parcel Monkey to send parcels to New Zealand to my grandchildren. Always such wonderful reliable service and best prices. I would thoroughly recommend this service.
17/04/22 by Customer
Good service.
16/04/22 by Customer
Totally love parcel monkey , top notch service all day everyday .
16/04/22 by Customer
Easy to select which service and print out paperwork. Very straightforward, no hassles.
16/04/22 by Susie
spot on from start to finish as usual , therefore pressure is on for next time.
16/04/22 by Gerry
Love this service! Very easy to use, thanks
16/04/22 by Plyconic
Sadly, on this occasion, our bag never arrived and we couldn’t trace it
16/04/22 by Caron D
Easy and great value
16/04/22 by Mr CHRIS PERRY
Easy to book, prices much cheaper than expected for a large and heavy parcel. Very smooth overall.
16/04/22 by Kate Martin
Helpful and straightforward process
16/04/22 by Ian Burton
Very helpful
16/04/22 by Marc Harrison
You just cant beat the ease of use. so simple organising deliveries through PM. Thanks. A+++
15/04/22 by Customer
Paid for 24 hour service but pick up didn’t happen. On parcel monkey website they blame it on the courier and take no responsibility. You have to get into a web chat with them to get it rebooked and get money back but not worth my time.
15/04/22 by Omar
Quick and easy to use website, good choice of options, excellent!
15/04/22 by Sam McIntyre
Easy to use and set up and very cost effective.
15/04/22 by Boschool washer user
Awful sent a parcel to you.. it weighed 9.1 kg i paid for delivery the courier you passed it too got the weight at 47kg what a massive difference dont know what school he went to he got the weight totally wrong..then I got charged a extra £52 ..not happy still trying to sort it out.. Next time I will use someone else ..
15/04/22 by George ruth
Very competitive prices very straight forward instructions for delivery
15/04/22 by Customer
Wonderful company
15/04/22 by Janis Baker
Service was good at first , parcel got to New York in a few days but it then got stuck or no updates were done ( 3days ) and then suddenly delivered .
14/04/22 by mike winkle
excellent as always
14/04/22 by Jacksony
