We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 187,269 reviews.
Booked a 3-5 day tracked service, Tracking did not work , parcel remained undelivered 12 days later, On line chat is the only means of communication, apart from emails which are ignored. The online chat staff were polite but achieved absolutely nothing . Very frustrating . Was advised to clink a link to request a refund, link did not work. Next time I need a delivery service I will deal direct with a carrier. I have totally wasted my time and money dealing with Parcel a Monkey, sorry for such a bad review but I’m only being honest and the email to connect me to this link is the only email Parcel Monkey have ever bothered to send to me, how ironic is that.
08/12/18 by Customer
Excellent service
08/12/18 by Sandra
Great service, and easy to use. Parcel arrived in the USA within 5 days.
Will definitely use Parcel Monkey again
08/12/18 by CHRISTINE DONOGHUE
Door to door parcel service excellent
08/12/18 by Kathleen Turnerw
The service is very quick and easy to use and the prices are very competitive. Highly recommended
08/12/18 by Tony Ward
Excellent servise. Lovely delivery guy
07/12/18 by linda
worst service possible, beware read Parcel Monkeys Terms and conditions before buying as i paid £40.00 for Parcelforce 48 (48 hour delivery) only to find that when my parcel arrived 5 days late Parcel monkey dont honour the Parcelforce 48 hour delivery window as their terms and conditions state that a parcel has to be proven 6 days late before they will pay compensation. Parcelforce wont pay either as you bought the service through Parcel monkey. Beware of any company that doesnt have a phone help line. Definately wont use again EVER!.
07/12/18 by Andy may
I have lost an entire day waiting for DPD, called Parcel Monkey, they were hopeless, didnt help, even lied, they said my pick up wasnt scheduled for today but I had a confirmation email...I think that we are better off ordering from the courier directly at least they would get in touch with the driver and sort it No compensation given Parcel Monkey thinks it is alright to waste your time!
07/12/18 by Happy customer
I used International Priority Service to Turkey. They collected my parcel on Friday and it arrived at its destination on Wednesday. The box was not opened at customs. However, the recipient had to pay customs charges which is new! I used ParcelMonkey before at least two times, and we did not pay for any customs charge before in Turkey. Anyway, parcelmonkey has been just updated online tracking systems, so you can track your parcel in real time which is amazing! Thanks for the prompt service. I had no issues with using ParcelMonkey. I did send my Uni books, clothes, shoes. Good service for the reasonable price- of course cheaper than extra luggage!
07/12/18 by UNHAPPY Customer
Helpful and efficient from the start. Hope that the delivery will live up to my hopes.
07/12/18 by Jean Storer
Quickly found a carrier which could handle a parcel of the correct size and weight.
Saved me time.
07/12/18 by Mor
Booked parcel collection for Monday paid £50 (bulky item), so stayed at home... 2pm nothing.. rang actual delivery company to ask what time they are planning to come and apparently they know nothing about my collection. Next step - Parcel Monkey chat - "dont worry I just contacted the delivery company and parcel will be collected today". So Im happy waiting for collection ... 6pm .. 7pm nothing. Next day chatting again - apologies, you can reschedule colection day - whatttt? Its to late now, I cant afford to stay at home and wait for something which might not happen. Cant change the collection address either. So cancelled the order and booked another one with different company for Wednesday - collected on Wednesday, but no tracking information available till now (Friday), chat is not answering my questions. Yesterday (Thursday) the first delivery company (which has been cancelled by PM on Mon) turns up to another courier :)) I dont know how they work but it is complete mess.
07/12/18 by Valentinas D.
If I could have given no stars I would have done so. I booked and paid for collection of two items to be shipped to Spain. I waited all day on collection day and my daughter waited all the next day. According to the courier they came to collect and no one was at home! I’ve spent so much time trying to sort this out. The online chat ‘help’ were polite but useless. I will not be using Parcel Monkey again. Hope I can get my money back.
07/12/18 by Christine Hatcher
DONT EVEN THINK OF USING THIS COMPANY, THEY ARE FRAUDS. I BOOKED A SAME DAY DELIVERY 3 HOURS PRIOR TO THE TIME SPECIFIED, THERE WAS NO TRACKING INFO LISTED, NO DRIVER ALLOCATED, THE PERSON WAS WAITING FOR 3O MINUTES AND NO UPDATES TO TELL ME THERE WAS AN ISSUE, NOBODY IS ANSWERING ME ON THE CHATLINE, THERE IS A REASON THEY DONT HAVE A TELEPHONE LINE, BECAUSE THEY ARE SCAMMERS.
07/12/18 by Kathleen Cahill
Good price and service,have been using them for the last 3 years and no complaints
07/12/18 by Roland
Utterly brilliant. Picked up Monday and delivered to France on Wednesday
07/12/18 by Kevin Fowler
First collector was too quick and failed. After that spot on
07/12/18 by Emma Standerline
Following initial confusion regarding a collection, the efforts of the customer service team to rectify the problem and their efforts to resolve the problem was an object lesson in the right way to communicate with customers. It was excellent - and the result successful.
07/12/18 by David Williams
Poor service. I booked a collection and for whatever reason my parcel was not collected. I booked another collection and again, no collection. I tried to use customer support and while there is no contact number available there is a wonderful live chat in which you can get a nice generic message from a different person every time they reply, meaning the process of resolving issues is long and drawn out in the most inefficient way possible. My parcel was not delivered as a result of not being collected to begin with, nobody would give me any answers why, and to top it up parcelmonkey would not refund me. So I have wasted time waiting for collections, money spent on a service that never delivered, and patience on a completely useless live chat system. Please reconsider your customer support technique as it is currently absurd and does not work!
07/12/18 by Lauren Tindle
Parcel arrived at destination on time and in perfect condition. Thank you
07/12/18 by Customer
Very easy, reasonably priced, convenient drop off with staff who knew what they were doing.
07/12/18 by Jonathan Dart
As ever. Efficient, speedy and cost effective
07/12/18 by Ruth
Good parcel delivery company. Cheaper than the post office.
07/12/18 by Customer
Booking easy but 2 days longer than stated
07/12/18 by Roy M
Nice and quick and cheaper than alternative!
07/12/18 by thomas chant
Courier turned up and collected parcel.
07/12/18 by Richard
The process was simple and straight foreward. Excellent delivery time, (6 days delivery from uk to australia). Thankyou .
07/12/18 by Customer B Fox
Great company!
07/12/18 by Stemus
Fab prices and options
07/12/18 by Customer
wonderful, parcel gone to destination, thanks
07/12/18 by GTA
Website said labels would be emailed within 30 mins. I booked at 13.30, went to the drop off and hung around ALL afternoon. Labels did not arrive until 19.00!!! Unable to make contact with anyone and emails, questioning went unanswered.
07/12/18 by Jill Williams
Excellent service in helping me send my sons xmas gift to Singapore in 5 days.
07/12/18 by Mrs Jane Goeritz
So very convenient and reliable. Discounts for repeat customers would be nice even though Monkeys rates are reasonable .
07/12/18 by John
Awful. Great pick up from yodel. Then silence from 26 November when it arrived at Basildon. Supposed to be in Tokyo Wednesday night. It’s now 2 days late they don’t know where it is, if it’s even left the country. They say they are not responsible becuase it’s a courier, but they are ones I paid and my contract is with them. Spend hours, and days of on line with them. And I haven’t even started the process of claiming back the value of the parcel, let’s hope the extra insurance costs were worth it. I am positing 5 more parcels today and I am not using parcel monkey!!!!
07/12/18 by Lyn Mcdonald
Excellent as always
07/12/18 by Tim at Wyseby House Books
Pleased that parcel arrived this morning and the good service. Thankyou.
07/12/18 by Customer
parcel arrived, very happy
07/12/18 by Kristina berg
Long Waiting Time: Just took so long for packages to be collected and delivered - even when youve paid extra for next day delivery, they didnt get delivered for 2 days.
07/12/18 by Customer
Excellent service
07/12/18 by Customer
very good service
07/12/18 by Roger
