We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 218,308 reviews.
DPD drop off worked very well. Store conveniently located. Parcel collected and delivered promptly. Will continue to use
07/09/21 by Mark B
so far you have lost the parcel and are very slow in taking responsibility
07/09/21 by Customer
Very impressed with parcel monkey, have used it quite a few times now, consistently lowest prices, website easy to navigate and tracking is well done too.
06/09/21 by Maria L
You did absolutely nothing, I did all the work to resolve my issue, took 11 days to delivery my speedy 48hr parcel ?? Absolute rubbish, I got no meaningful feed back about my complaint ?? So defiantly 1 star
06/09/21 by Buzz
Uk to west coast USA in 4 days for a private parcel. Tracking very good.
06/09/21 by Mr Oakes
Great selection of usefully discounted providers.
06/09/21 by Bob Purbrick
On time and great service
06/09/21 by Customer
I use this service often its 1st class
06/09/21 by CollectPlus Customer
Always a great service. Arrived a day earlier
06/09/21 by Natalie Wyborn
Efficient, easy to use, perfect for a timed delivery.
06/09/21 by SRM
Fast delivery easy to used????????
06/09/21 by customer
06/09/21 by Paul Manuel
06/09/21 by MR G
Great service. Does what is says on the package!
06/09/21 by Christine Morrison
Great service in all respects, particularly resolving issues with the online chat
06/09/21 by Neil Clarke
Parcel monkey allow lots of courier companies to put up their ability to show capacity while the rest quality services depends on each courier company to exhibit their potentials. But above all am loving parcel monkey for such a good idea.
06/09/21 by customer
Excellent hassle free service providing competitive prices by competent top couriers.
06/09/21 by High-Tech Signs
Quick and easy ordering process, and item delivered on time.
06/09/21 by Customer
EASY TO USE SITE .. BEST PRICES ..
05/09/21 by Mr Lester Clark
Another parcel sent and received fast and smooth.
05/09/21 by Anna
Once again fantastic service from Parcel Monkey UK. Such an amazing reduction on the usual Parcelforce delivery rate.
05/09/21 by TheSmellyWombat
Quick, punctual, highly recommended
05/09/21 by DS Tung
All good. Made it easy and affordable
05/09/21 by Sarah Jordan
I dont normally like going through third parties to buy something online - seems a bit counterintuitive to me. But for some reason going direct to the courier company concerned was more expensive than going through the Monkey so - it worked for me. I got a cheaper deal and the extra communications chicanery involved worked seamlessly.
05/09/21 by Tim B
Good service, cheapest rates, would definitely use again :)
05/09/21 by Wendy R
Scam company. Tried to lowball for a damaged item. Then when I refused, withdrew. Then tried to insist the item was not on the covered insurance list. Total bull. Took them to court, and when they got summons papers - contacted me to pay up. Dont stand for their nonsense and get legal on them.
05/09/21 by Carl
Quick and easy
05/09/21 by L Williams
Easy to navigate options, pay, print & send.
Arrived at expected.
05/09/21 by Lizell Williams
Great service, always able to track you items and famtastic customer service experience. Thanks
05/09/21 by Parmjit Singh
Very efficient service. Would highly recommend
05/09/21 by Sandra Thornton
Parcel was returned for apparently having no EONI number. I wasn’t told about this before my parcel was collected. I had attached all the necessary customs documents that had been provided for delivery. DPD (the carrier) told me that Parcel Monkey should have informed me or applied the EONI number themselves. Now my delivery is stuck somewhere - being returned very slowly….. Not happy at all.
04/09/21 by Customer
Excellent service and can’t believe how fast it was
04/09/21 by Peter
Good price. Easy to use. Uplifted and delivered punctually. Would use again.
04/09/21 by Owen
A pretty seamless transaction. First time using to send a guitar. Would recommend and use again.
04/09/21 by Neil Millar
Can’t believe the great value.
04/09/21 by Steven
I used Parcel Monkey so collect a car bonnet from the north& delivery to my local garage. Absolutely first class service & I will use again
04/09/21 by Paul
Takes weeks to track
04/09/21 by hagan
Great service with perfect results
04/09/21 by Anthony
Very good service with easy process
03/09/21 by Raz
Amazing 3 day door to door UK to Uganda. Fantastic service
03/09/21 by Rob McFarlane