We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Live chat assistants was superb.
Mafe Cruz saved a day. As website stated you must to cancel and do it again. Saves time on doing this declaration nonsense from scratch.
Easy and straight forward problem solving.
Mafe you are the best.
17/06/26 by Vytas Druktenis
Been using ParcelMonkey for some years as an eBay trader, usually cheaper than Parcelforce direct and have always given excellent service. On the very odd occasion when there has been a small issue out of their hands they have dealt with it more efficiently than when I have gone direct to Parcelforce
17/06/26 by Steve Roberts
Parcel picked up and delivered on time as specified. 5*
16/06/26 by Peter
Just perfect
16/06/26 by D Wilxee
The postman was polite and helpful and arrived within the time allocated. It was very convenient that the parcel was collected from my home.
16/06/26 by customer
Confusing quote information
16/06/26 by Mr brian woodward
Posted wedding present for my nephew on Thursday - parcel arrived in USA on Monday. Great speedy service, including swift pick up, and customs compliance information easy to follow
16/06/26 by Mark
Saved time and money and was very easy process. Would use again.
16/06/26 by Customer
Very disappointing – failed collections, poor communication and no response after more than a week We have used Parcel Monkey successfully for many years and, until recently, the service worked extremely well. Unfortunately, something has clearly changed. Whilst Parcel Monkey processed the booking without issue, ParcelForce now appears to subcontract collections to Royal Mail. On two separate occasions, a Royal Mail postman arrived in a small van that simply did not have enough room to load our parcel. The collection therefore failed through no fault of our own. This created significant disruption to our business, resulting in lengthy delays, numerous phone calls and, ultimately, us having to make a 50-mile round trip (25 miles each way) to the ParcelForce depot ourselves just to ensure our customer received their parcel on time. We spoke directly to staff at the ParcelForce depot, who openly acknowledged that this is now a major and recurring problem. What is particularly disappointing is that we are still waiting for a response regarding last week’s failed collection and the disruption and additional costs it caused. More than a week later, nobody has contacted us, explained what went wrong, apologised or offered any resolution. Businesses rely on dependable collection services. If collections can no longer be guaranteed because they are being subcontracted to vehicles that are simply too small for the parcels booked, customers need to be told this upfront rather than finding out when the driver arrives. This has now happened twice, so unfortunately we have lost confidence in the service and will be looking at alternative couriers for larger consignments in future. A word of warning to other businesses: if you are sending large or bulky parcels, do not assume a suitable collection vehicle will arrive. You may need to be prepared to deliver the parcel to a depot yourself, despite having paid for a collection service. It is a real shame because this used to be an excellent, reliable service. Sadly, it has become an unreliable and frustrating experience that we can no longer depend upon. This is not PM fault but they now know about the issue and will i’m sure investigate
15/06/26 by Customer
On two separate occasions I used this service to make shipments, providing all required information upfront. On both occasions I was subsequently charged an additional fee with no prior notice, no explanation, and no request for consent. When a company takes money from a customer without communication or transparency, that is not an oversight - it is dishonest practice. I would not trust this company with my business again and would caution others to look carefully at the small print before using this service. I have all information saved (dimensions photographs with measurements + Weight on scales). I advise everyone to protect themselves. ParcelMonkey is an opportunistic company who will try to take money where possible without offering any reasonable customer service.
15/06/26 by steven C
Do not use ! It only uses Parcel Force anyway so just go direct to them They will rip you off as the website is a like a scammer site in that it wont let you move forward if there is what it thinks is an error They then make you buy all the labels the system creates in error . They charged me £75 for a £10 label I cant get it back as they make it impossible to do so and like scammers their model is to assume that we wont bother to fight for this sort of money A very bad site . Just use parcel force At least my bad experience is limited to £75 and not more but you can avoid them
15/06/26 by manager
Very e0asy to use and good prices.
14/06/26 by Customer
Paid for 48 with RoyalMail, had a delivery notice saying it would be delivered Sat between 10 and 1 which would have been perfect for the party it was intended for, however it never arrived, no updates or revised timing. It turned up 24 hours later; completely missing the even. Poor service.
14/06/26 by JL
It was delivered when it was meant to be delivered.
12/06/26 by Ian Cornish
Straight forward easy to use.
12/06/26 by jeebs
So easy to use , wouldnt use anyone else.
12/06/26 by richard bryan
Easy and straightforward way to pay for postage and good tracking communication
12/06/26 by Customer
Always a great place to do business
12/06/26 by Paul Gracey
It was fairly easy to organise the collection and drop off, the cost was a little expensive but still cheap compared to booking direct with the big couriers.
They courier turned out to be one of the big ones but the insurance cost was good for peace of mind.
12/06/26 by ATF
Site was easy to navigate and delivery to the USA was within a few days.
12/06/26 by Richard Smith
Very good service, only thing, need to be able to pay duty for Europe, I did not want the recipient to pay
12/06/26 by TP London
Great value for my ParcelForce 48 delivery, cheaper than going direct to Royal Mail.
11/06/26 by John B
Easy to use website. Varied selection of couriers and good pricing.
11/06/26 by John Mackenzie
A parcel was arranged for collection and didnt get collected. After 2 days I had to rearrange a collection meaning the collection was 4 days behind. This was a part for a customers car that was time critical due to the delay I had to supply a loan car whilst their car was waiting for the parcel. Contacted Parcel Monkey didnt even get a sorry. Will not entrust my postage with them again.
11/06/26 by Dave
I spoke with Mafe Cruz today on the web chat. Mafe was extremely patient and talked me through our international shipping options and guided me to make the bespoke booking we require.
11/06/26 by Marissa
Had to make a label change, Mafe Cruz was very slick and sorted without hassle. Thank you
11/06/26 by Timothy Fletcher
I paid £20 for a two day delivery. I followed all instructions that I was given for customs. Customs charged me and extra €13 when the gift I sent was under the amount stated. It’s been nearly two weeks and it still hasn’t been delivered!!
10/06/26 by Customer
Terrible experience, no resolution
10/06/26 by Diya Jaiswal
Clear, helpful info and pricing from ParcelMonkey ... definitely a recommend !
10/06/26 by Paul Austin
Everything from website to delivery has run as advertised without interruption and competitively priced. Just as you would expect, so praise where it is due and recommendation deserved.
10/06/26 by Gerry
Excellent service can’t fault it
10/06/26 by alan
Easy website to use and a good price offered for the shipment of a heavy package
10/06/26 by customer
Under no circumstances will i EVER use parcel monkey again. Collection was scheduled and paid for, they never turned up, rescheduled , they never turned up, rescheduled, they never turned up!!!! Now over a week later one unhappy customer of mine and Parcelmonkey customer service "Megan" gives no help and just keeps rebooking collections that dont show up, with no explanation or help.
10/06/26 by Alan
I booked a parcel for collection for Royal Mail. The collection was due yesterday. It was rebooked for today. I have tried to find out from you whether they are going to turn up when they say they will. Your agent decided that the conversation was ended, without resolving anything, and cut off the chat. Appalling service both from Royal Mail and from you.
10/06/26 by Suzanne Jones
Instructions were simple and straightforward. Everything went very smoothly. No stress at all
10/06/26 by Serge
More parcels have been lost than delivered, whilst I know this is not Parcel Monkey themselves its their couriers who let them down
10/06/26 by customer
I have used parcel monkey a few times and always been happy with the service. This time I chose royal mail through parcel monkey who really let me down... so parcel monkey or royal mail to blame? I paid a higher ammount as I was promised delivery in 3-5 days... the parcel took 10 days to arrive, missing the birthday of the recipient. Not acceptable.
09/06/26 by miss sculler
Absolutely dont bother, they ask for the information and suggest someone and then dont fulfill the requirement having taken the money, and then send they are please to be able to refund your payment, Pleased? Well of course you should refund the money its mine and you offered no service, just go direct to UPS much easier and cheaper!
09/06/26 by Stephen Palmer
Once again great service! Picked up on time, with a friendly smile, up to date reports on the parcel’s journey, let down only on the delivery date! It arrived on the next working day(Monday).
09/06/26 by Mrs Neal
Quick delivery from uk to USA very happy will use again.
09/06/26 by Nikki
