We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Used parcel monkey to collect an item weighing 30kg. Item was collected and delivered no problems. About two weeks later they took over £55 from my account, no notification or explanation. After some effort managed to get through only to be told that it was 1.5kg overweight. Item had been installed by then so couldnt weigh to verify but 30kg is above the manufacturers data so cant see how its overweight. Packaging couldnt have taken this over. For parcel monkey to just help themselves to money from your account, way beyond what parcel force charge for the same offence, with no explanation makes this a company to keep well away from.
20/01/16
Good service from the people who accepted the parcels and they arrived safe and well on Crete.
Just what you need a good reliable delivery service
Many thanks
20/01/16
Couldnt of gone any sweeter thanks very much customer was over the moon!!! A**** service
20/01/16
I used Parcel Monkey several times recently to send parcels of various sizes to Germany and Sweden. They were really excellent - very good prices, and very easy to use. Also I had to make some changes to collections and they were very quick to respond. The delivery times were completely accurate and the courier was also just as expected. I would highly recommend the service.
20/01/16
Parcel was uplifted on time and delivered overseas ahead of time would recommend them
20/01/16
Very cost effective for large boxes / crates from one end of the country to the other.
20/01/16
What a superb service. The courier came within a minute of the estimated time and the parcel arrived in France when they said it would and I received emails to update me each day.
20/01/16
48 hour delivery booked delivered in 24 hours what more can I say.
20/01/16
Easy, quick, simple 😃
20/01/16
They gave the best price, website was easy to use and the good arrived with my customer in good time.
20/01/16
A great service, said what they would do and did exactly that. No cancers about waiting in all day for no parcel-brilliant.
20/01/16
I am very happy about it.
20/01/16
Great quick service half the price of anyone else and I would use it again
20/01/16
It was quick and simple to book a delivery on the Parcel Monkey website.
The parcel was collected and delivered on time without any problems.
I would highly recommend this service to anyone looking for competitive rates on couriers.
20/01/16
Simple to follow all instructions; book collection, print label, track package etc. Incredibly well priced. Driver turned up at designated hour. Will always use Parcel Monkey, thought I was going to have such a difficult time sending something heavy to France but was great!
20/01/16
Very efficient and cost effective
20/01/16
VERY GOOD EFFICIENT SERVICE
20/01/16
excellent service
20/01/16
This is the second time that I have used Parcel Monkey, I was sending a package to Canada, I got a quote from the Post Office and they wanted £59. I used Parcel Monkey and they quoted £30, but what was funny was that this was with Royal Mails Parcel Force. The package was collected on Wednesday from work and arrived in Canada on Saturday afternoon.
I would thoroughly recommend PM.
20/01/16
No contact phone number in case of problems which I had, poor in 2016!
20/01/16
At first I found the web page a little difficult to navigate and a while to set up the account poperly. However, once Id got my head around it it was straight forward. Doddle took the parcel in with no problems and DPD delivered it as expected.. Finally, found Parcel Monkey was a quid or so cheaper than other sites for the same/similar service
20/01/16
Very poor service, didnt pick up the parcel on the day booked. No contact to explain why. Then took the payment whilst I still had the parcel.
20/01/16
Parcel arrived at its destination exactly as promised.
Instructions for which labels to place where were a bit vague, but after an online chat session I was able to correctly place all labels where they needed to be.
Customs form was generated automatically from the info I put in when paying. Very pleased with the service.
20/01/16
Great site have sent couple of parcels to USA the second a Arrived within three days , prices not to bad should be a discount if you are a returning customer.
19/01/16
Excellent all round
19/01/16
Been using parcel monkey several times and Im always happy with the service. Would recommend to anyone!
19/01/16
Excellent servis
19/01/16
Simple to use, picked it up, left it at the local post office at the destination (I dont live in the UK). Would definitely use again.
19/01/16
Great service, easy to use portal, speedy delivery. Reasonable prices.
19/01/16
Courier didnt appear, you sent me an email that he couldnt collect parcel because nobody was at home, which is not true. I had to go to the depot to deliver parcel to them, it happens a lot with dpd.
19/01/16
Value for money, convenient and speedy.
19/01/16
Fast and reliable service
19/01/16
Am very impressed with the level of service displayed, my parcel was collected and delivered through parcel force faster than when I have gone direct with them... Thanks
19/01/16
I paid much less as expected thanks
19/01/16
A few beginners hiccups. Sent a parcel to Germany didnt allow enough time for it to get there on the date I needed to , so need to allow more time for next parcel. Pick up was fine. Delivery in Germany was a bit of a problem (at their end) Apparently I mis spelt recipients surname and recipient was told that unless EXACT spelling is on future parcels they will return parcel to sender!! Will use again and will ensure spelling is correct!! Felt it was a bit pedantic tho.
19/01/16
Have used Parcel Monkey a number of times for door to door delivery...excellent service !!
19/01/16
Parcel Monkey seems to have access to certain services that I just could not find on the Royal Mail website. They saved me quite a few quid sending a parcel to Ireland. All pretty seamless
19/01/16
From my home to my Great Grandsons home in Brandon USA 3 Days. Fantastic service.
19/01/16
Dpd are a nightmare, and its very very wrong that Parcel monkey would recommend them. Its a disgrace.
19/01/16
Half the price of parcel force and they picked up the parcels 1 hour later
19/01/16
