We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,127 reviews.
A week after I sent my package I have only now discovered it has not even been picked up from the drop off point. I only discovered this because I checked with the package recipient. No one at parcel monkey told me anything ! Since I can not communicate via phone ( no phone numbers !!) I have been left to communicate via email. One saving grace is they do get back to you promptly but my package is still MIA. I wish I had just used Courier it FEDEX as least they are reliable and u can contact them !!!!!
14/11/15
Useful site, worked fine. Thanks!
14/11/15
Easy to use, nice clear dashboard, able to understand the location of the parcel and what I needed to do.
14/11/15
Parcel Monkey found me the best price for a letter to Dubai from London, and it was delivered successfully, but after an estimate of "1-3" days, it arrived late on the 3rd day, causing some anxiety. Also, there was no drop-off potential to get it on its way over the weekend
14/11/15
The delivery was quick. however, to wait all day for the item to be picked
need to be addressed.
14/11/15
First time I have used Parcel monkey. Set up collection last week and was sent carriage label. However it was a no show so repeated the collection on line and parcel collected within 24 hours. Will use again as good price and intuitive screen experience
14/11/15
Parcel Monkeys website easy to use, found me a handful of couriers, I picked Parcelforce - they collected my parcel on the day as promised, I used Express 24 & 48hrs later my parcel has still not been delivered.. I am very disappointed with Parcelforce/ Royal mail.. Parcel Monkey, are looking into it on my behalf & get 5 Stars all day long.. The 1 Star is for Parcelforce..
14/11/15
I used ParcelMonkey twice and both parcels arrived in perfect condition and in time
14/11/15
Very happy with service and at a good price.very helpfull friendly staff.
14/11/15
My buyer was very pleased to receive his delivery the next day. Insured for the full amount of too. Ill be using Parcel Monkey again.
13/11/15
I sent a 10kg parcel to Austrailia , (my daughter is there )I think it took her longer to get there as my parcel was collected on the monday afternoon my daughter recieved it on thursday morning of the same week, amazingI will be using parcel monkey again, thanks for the great service
13/11/15
good service would use again
13/11/15
Excellent service, easily yo track
13/11/15
From UK to Toronto took 2 days - amazing!!!
From Toronto depot to Toronto address took 2 days????
13/11/15
I used Parcel Monkey to send a large package from the UK to Czech Republic. It was by far the lowest quote from all the couriers I looked at and it arrived safely in just 4 days. A great service.
13/11/15
An easy to use and efficient site. Annoying that there were character limitations in the address which was strange as the address was as long as it was.
However we found the best deal for our shipment and it was very efficient.
13/11/15
The company, Parcel Force, came to collect the parcels one day later. Five days after, they brought them back and they are still in our office. The work we paid for has not been done.
13/11/15
I recently had to send a large amount of comics to Scotland from Northern Ireland. The initial price came up at £13which I was very impressed with. The buyer paid and I processed the order.
However, as I approached the payment page, the price jumped to £25. This was very annoying, but it got worse as this wasnt even the total cost including tax!
Having said this, it was all cheaper than most other couriers and the service was quick and efficient.
13/11/15
Must be about the tenth time I have used the service and never had a problem. Order process is simple with clearly priced delivery options. Collection and delivery have always been on time.
13/11/15
Excellent service! I highly recommend Parcel Mokey.
13/11/15
I was worried that the parcel wasnt going to get there the next day as I only dropped it off about 6pm, but it did
13/11/15
Love the online comparison and reliable pick up of my parcels. I am using them regularly to ship things all over Europe and so far its just perfect. Fast, reliable and relatively cheap. I especially appreciate the pick up at home.
13/11/15
Everything in right order. Package contained huuuge chocolate which survived 1000 miles way
13/11/15
From collection to delivery all excellent.I would use this company again
13/11/15
After hours of searching multiple Couriers websites and not getting anywhere, ParcelMonkey gave me an instant quote for exactly what I wanted. Would highly recommend and will definitely use again.
12/11/15
Great fantastic
12/11/15
Easy to use and got a very cheap price for scottish highlands delivery
12/11/15
Easy to book and was picked up from my address super fast the same day I placed the order by my Parcelforce driver who is excellent! Arranged at its destination the following day with no problems.
12/11/15
Would recommend Parcel Monkey to anyone. Efficient, economical and reliable. Excellent service.
12/11/15
This was the first time I have used a courier company and found parcel monkey online, it was a fast and easy service to use plus great prices for what I was sending. A 5 star service plus thumbs up parcel monkey.
12/11/15
Well organised. Parcel collected on the Monday. Would have liked a smaller time slot or notification from driver an hour before collection. Left England on the Tuesday and arrived in Naples USA on the Thursday. Son received it same day, with a slight hiccup.
Would recommend and use again.
12/11/15
Collection and delivery were very good but I nearly gave up on the computer input
12/11/15
Thank you good service, will definitely use again
12/11/15
all worked well collected , polite and delivered as promised
12/11/15
Prices are good and tracking lets you know where your item is in its proceedings.
12/11/15
Very easy to use, no nonsense website giving all the options with transparent information from all suppliers.
I would not hesitate to use them again and again or recommend them to anyone who needs parcels or cartons collected.
12/11/15
On time spot on service
12/11/15
They came during the requested time frame & delivered on time. What more could you possibly want?
12/11/15
Very rarely collect on time. Very difficult to get a resolution when an issue. Not easy to get refunded for missed shipments
12/11/15
Super efficient and does exactly what it says on the tin. Customer service staff are very friendly and helpful. Will be using Parcel Monkey from now on!
12/11/15
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