We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
This is a very disappointing service. I was excited to find what appeared to be a simple to use and very well priced service to send some parcels to Greece. I tried three times to put all the information into the site which took about an hour including talking on live chat with a "helper". Each time it crashed and I was worried that my payment would be taken 3 times. The following day the parcel was picked up by Parcel Force so all good. Then the day after that the parcel was given back to us and we were told the parcel was "to dense for their scanner" so could not be sent. Now the problem arises because Royal Mail said we could not talk to them as we were not their customer and their is no one to talk to at Parcel Monkey, just live chat. Live chat said it was our loss, so we have lost £80 of postage and no one will help. This is typical of a faceless website where you can not talk to anyone and all the time they have your money you can do nothing. I would never recommend them to anyone. This website has gone to far.
26/01/16
excellent, quick, easy to use and cheap
26/01/16
Quick delivery to Germany, far cheaper than Parcelforce, easy pick-up and convenient to use.
26/01/16
Always when i sent parcel to people they have to pay also their side that is not fair
25/01/16
They Just Do What They Say They Will Do.
25/01/16
70% cheaper than going direct to ParcelForce. Top service from PM & Parcelforce. 24 hour delivery. Just the ticket.
One niggle. Didnt receive any instructions on whether printed label was needed, or what to put on label. Collection driver smoothed this luckily. Please make labelling guidance clearer.
All in all, £12 for a £44 service is superb value. Many thanks!
25/01/16
I was informed every step from the time I booked the delivery. The parcel was delivered in good time. Most efficient.
25/01/16
Half the price (£11) of booking with parcelforce direct (£22) and also they rearranged a missed collection for free with parcelforce. When I contacted parcelforce direct they said I would have re-book if I missed the collection slot, so essentially it was quarter the price I would have paid if I had gone direct (£44).
25/01/16
I am really sorry to put this review But I paid for 11 kg which I am sure about it and they ask me now after 20 days to pay for 26 which is absolutely wrong I am sorry to use this survice
25/01/16
everything as expected
25/01/16
Got there on time, tracked and insured for a very good price
25/01/16
I couldnt view and print the address label until I installed an older version of Adobe Reader, otherwise everything else went well.
25/01/16
Hassle free, easy and prompt collection and delivery. Couldnt get any easier.
25/01/16
I ordered my parcel to be collected on the 20th of January and it never happened, rescheduled it 3-4 times and today was the last time I rescheduled it. the 25th of January. It still did not get picked up. Sent message on the chat and all they could tell me is they dont know anything until the parcel is picked up. Called up parcel force at least they could tell me that the parcel was not picked up. Asked parcel monkey for a refund on my card and they say they have to talk to finance but they were more than willing to cancel my order without returning my money!How much longer are you going to make me go round and round in circles???? WORST SERVICE EVER!! CANCEL MY ORDER AND GIVE MY MONEY BACK!
25/01/16
Excellent delivery service at a reasonable rate will use again for sure
25/01/16
I would recommend this company to my friends
25/01/16
Would definitely use this service again
25/01/16
I recommend this company, fast delivery and low price
25/01/16
Been trying to track my parcel for a week and still says its in Southampton. Not the best tracking system thats for sure. Checked both parcel monkey and dpd couriers. 👎😢
25/01/16
Simple to use and good value
25/01/16
Collected and delivered as advertised
25/01/16
Having some very heavy parcels to send, parcel monkey helped to find the firm who charged the least and delivered fastest. Highly recommened
25/01/16
Efficient and very easy to use.
25/01/16
The website guided you well to making sure where your parcel was coming from and going too, as well as packaging it. The delivery we allowed and day or two longer due to the opening times of the parcel office receiving and the part of the country in Europe it was going to and recently becoming popular way of delivering.
25/01/16
Best price by far, zero hassle!
25/01/16
i really like using your website but it makes me nervous how slow it is to print off the scanning label once it have been processed. i always think i have been ripped off, because i have to wait at least 15 minutes if not more. other vendors are a lot quicker
25/01/16
good, fast, reliable service. my parcel only took 3 days to get to denmark. thank you
25/01/16
What would be useful is time of collection as I waited in nearly all day, even a ballpark est would be useful. Would use again tho.
25/01/16
great service....the fact that drivers label item themselves is an absolute godsend...most ebay sellers will not/cannot print labels...this service s a huge plus for buyers on ebay
25/01/16
Service was really great ! no damage , package reached safely on time. Feel the tracking status should be improved as it did not show the status accurately
25/01/16
Delivering to Sri Lanka is not that easy, but DPD did a good job and provided a timely update.
25/01/16
Great service, great value, collected at local post office, speedy delivery, happy to recommend.
24/01/16
Great service although did not receive texts to mobile phone to update on parcel delivery. Did not put me off as received email when parcel delivered. I love the fact u can drop parcel at our local chemist shop.
24/01/16
Easy to use and economical.
24/01/16
Returning parcel from England to Germany. Deliverey was before stated time and I was able to track where my parcel was at anytime throughout the process.
24/01/16
I used this company to book a courier for large heavy car parts bought off eBay. It was easy to book. I had full tracking and the deilivey arrived early the next day after pickup. A really good value service. Highly recommended.
24/01/16
Picked up on time, delivered on time, you can follow it all the way online, perfect.
24/01/16
Got it quick,and a very cheap service compared to the majority out there.
24/01/16
Such an excellent service. Quick and reasonable. Would highly recommend to anyone
24/01/16
Brilliant service
24/01/16
