We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Very friendly driver on pick up, fast Delivery and very good value for money
16/12/15
Parcel to France in 2 days .
16/12/15
excellent service. all paperwork easily printed with clear instructions. Pick up friendly, delivery to Dubai within four days.
16/12/15
Ive got some parcels delivered by Parcel monkey from the UK to Brunei and it got here in 5 days, including weekend! amazing!
16/12/15
I ordered them to send 3 box of my personal items to Iran as I was moving there. It was supposed our boxes be collected on last Friday (11/12/15) and you must stay all day in home as they dont have a system to inform you about the collection time. But they didnt turn up on Friday. I sent a message to them so they rescheduled it for collecting on Monday. On Monday morning, I contacted them to be sure about the collection but they told me my order was not on the courier (Parcel Force) system so I had to reschedule it to another day. As I was moving out from my flat, I had to change the address to a friend address and unfortunately this story was repeated for them until now. Now I dont know what to do. I am now in another country and my belongings are in Aberdeen. So you cannot plan based on their promises.
16/12/15
All went well and to plan with this delivery. Do watch out, any issues and the customer service is pretty rubbish though so ensure you pick a courier company you trust!
16/12/15
My delivery was collected exactly when it was scheduled by a very efficient and friendly man. I could track it to its destination, where it arrived exactly on time.
Not easy to see how it could be improved.
16/12/15
All went as planned, great!
16/12/15
I have used Parcel Monkey to date with great success. However, today I tried to track my parcel and found it had been held by Customs for a hazardous material. Firstly, I thought the Christmas parcel was well on its way to Colombia, I didnt know it had been held by Customs, and secondly I cant get live chat to work with Parcel Monkey to find out what to do next.
16/12/15
Hi, I recently used PM to ship my household goods via Parcel Force, and have been disappointed that one of my key items has been damaged beyond repair. I understand damage sometimes occurs in transport and this is why we get insurance. I am now trying to claim but PM have neither replied to my support request, they have no email or phone contact details. It appears that when things go wrong they just ignore you.
16/12/15
As title says, it worked without problems really excellent service in what must have been one of the busiest weeks of the year
16/12/15
There was issue with delivery but no help was offered or may be they didnt had adequate tools to help.
16/12/15
COLLECTED 07/12/15, STILL NOT DELIVERED ON THE 16/12/15. IMPOSSIBLE TO CONTACT PARCEL MONKEY. MONKEY IS THE RIGHT WORD.
16/12/15
First time Ive used this but will definitely be using it again. Fast efficient service. Very easy to set up online and the tracking of the parcel was brilliant. Sent a large parcel to Italy and it got there in less than a week - brilliant!
16/12/15
Goods received damaged. Went onto website as advised on the delivery label to complete online form - there isnt one. Neither is there a contact telephone number etc. Phoned Parcel Force as there was one of their shipment numbers on the label. They advised it was nothing to do with them. They have no contact details for Parcel Monkey either and the person I spoke to said he didnt really understand how they worked either, apart from the fact that Parcel Force staff delivered their parcels. I was told any problems should be directed to Parcel Monkey - HOW?
16/12/15
Straight forward fast efficient
16/12/15
Great service, bolstered by good communication throughout the entire process.
16/12/15
Ive used a few times to send items I have sold on ebay and have found the web site easy to use and the delivery has always been very straight forward. A good range of delivery methods and its easy to see which is most cost effective.
16/12/15
Everything arrived on time and my package (which was really easy to rip) was intact. Great service! Also very fast and cheap!
16/12/15
would recommend fast and efficient service
16/12/15
Parcel pickup came on time and as expected, and my parcel was delivered on time and with no issues along the way. Great service!
16/12/15
Great service and good value parcels to Australia. All steps clearly explained including labelling and preparing the non commercial invoice.
16/12/15
In the end I took the parcel to the DHL depot on Teeside as I had waited in for 2 days for the parcel to be collected. There was nothing on my account that indicated if and when the parcel would be collected. Not very helpful
16/12/15
EASY TO BOOK, QUICK TO COLLECT, GREAT COMMUNICATION / TRACKING, RELIABLE DELIVERY, COST EFFECTIVE.
16/12/15
Great price fully tracked to destination in Bulgaria
16/12/15
Forgot that Id registered with you before and your registering/sign-in did not alert me to this and just kept refusing to allow me to go to the next stage.
16/12/15
thanks all booked and collected following day with next day safe delivery
16/12/15
I only send a couple of parcels a year. This year one went to a relative in Wallasey. The other went half way round the world to Palau. I found the process easy to follow with a range of prices to compare in each category.
The other bonus was the parcel to Palau was £40 cheaper than other sites, collected on Thursday and delivered the following Tuesday. Almost quicker than Santa!!!!!
16/12/15
Great service - easy to use website and great communication. Would highly recommend.
16/12/15
I will recommend Parcel monkey.its fast and reliable.easy to use.
16/12/15
I used Parcelforce International via Parcel Monkey and my parcel was picked up in the early afternoon on my day of collection. It was so much easier than lugging it to the Post Office - and quite a bit cheaper too! It arrived at its destination in Jersey two working days later and I cant fault the service. I will definitely use Parcel Monkey again. Thank you
15/12/15
Thanks cant believe how fast this parcel went to France will most def use you again merry Xmas x
15/12/15
great service
15/12/15
Will use again
15/12/15
Ive used them a few times and are my first choice for sending parcels now.
15/12/15
Easy from start to finish! The website was really easy to use, with useful information. From ordering, everything went ahead as the website said it would and my parcel was there 3 days later! Really competitive prices too.
15/12/15
Picked up in Shrewsbury on Wednesday and delivered in rural Portugal the next Tuesday. Driver was really helpful and the service excellent. What more can you expect. A recommended organisation.
15/12/15
booked online at 7pm Monday
parcel collected next day at 8.00am Tuesday
delivered 9.30 Wednesday.. signed for
15/12/15
Process is good but had loads of problems with Parcelforce. Shame about the delivery provider
15/12/15
No Problems or issues with any aspect of my transaction
15/12/15
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