We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
Sending packages has always been a bit hit and miss, this worked well, was great value and I will use again.
06/01/16
I booked an order to send 2 big boxes of stuff overseas through PARCEL MONKEY and chose DPD to fulfill the order. When I chose PARCEL MONKEY they quoted 4-6 days delivery. They came and picked up the boxes as arranged and then after 2 days I tracked the parcel. I went through DPD and they showed a completely different expected delivery date being 8 days. I contacted DPD and was told since Parcel Monkey booked the order I have to take it up with them. They asked me one question though which made me think a bit, "Why would Parcel Monkey Have 4-6 days on their site, when we have on our site 6-8 days for delivery?" I needed my stuff to be delivered within a specific date for an event I had and did the calculations and chose this service so that it can be there by that date. I had bought also 200 pounds worth of insurance just to be on the safe side. On the last day that I could accept the parcels for my event it showed that the order was in the delivery office and if I could get someone there to pick it up the problem can be averted. I sent someone and to my surprise there was only one box out of the 2. Reminder the boxes were big and 14 kilos each. I informed Parcel Monkey and they came back to me saying that DPD informed them that only 1 box was collected and that per terms and conditions, since it has been neither lost of damaged the parcel then no insurance. We spent a few days debating about the missing parcel and a few days later the 2nd box is in the delivery office ready to be collected. The box I never sent, according to them. The order was not even fulfilled and Parcel Monkey mislead me the customer from the beginning with false information on delivery. When I raised this issue and said that I should at least be honored the insurance claim, they reverted to me saying that I accepted terms and conditions and they can not do anything to it. Where does it say on the terms and conditions that Parcel Monkey can provide false information for delivery dates, where in the terms and conditions does it say that Parcel Monkey has the right to call someone a liar about not sending part of the order, just so that they wont pay the insurance claim? I am never going to use this service again, and am taking them to court because I ended up spending more money to cover my event that I had planned, and on top of that my order is still incomplete and has not been delivered, but according to Parcel Monkey they are covered by Terms and Conditions and will not be compensating at all.
06/01/16
There is no words can describe the feeling of loosing a 500£ (Insured) package and not receiving any support from Parcel Monkey. Their customer service is really bad and even when some of the shareholders like Jason Ramiah reply, this doesnt change anything. It is technically a none physical business that some of the Ramiah family run, and as an advice stay away from them and their products including Parcel Monkey, Kong and others. The next step is filling a lawsuit against them, and request to have their business investigated as it doesnt look legitimate.
06/01/16
Arrived, announced by email 2 days early. Well done & thanks
06/01/16
My parcel was not delivered despite receiving a note that it had been signed for and delivered. Communication was unhelpful and very slow. This felt more like a con than a service.
06/01/16
I dont think that there is a better way to find the available options for sending a parcel and for connecting the sender with the courier who will do the job.
06/01/16
Simple and easy to get a quote.and then arrange collection and delivery. I have used this service many times and have never been let down. Very highly recommend Parcel.Monkey.
06/01/16
Collected on time by a helpful driver on 30 Dec. Delivered on Mon 4 Jan in a French ski resort.Notification of impending delivery and parcel arrived in good conditon. Will use again
06/01/16
So disappointed with Parcelforce. Atrocious service still not resolved, they did not leave a card for the sender. I checked the tracking and was at a post office. Calle them up they said they will redeliver. Checked tracking, nowhere did it say scheduled for redelivery, but said return to sender! What?! Why?! Then next it say addressee had to collect it. Absolutely awful. I will have to call them tomorrow and find out whats going on!!
05/01/16
Quick, friendly, efficient
05/01/16
Arrived very fast although it was the festive season. Very expensive to send a parcel out there, as well as, the receiver being charged for a pick up of £40 and I already spend £62 sending the parcel. Best to send money instead!!
05/01/16
As the title goes overall I was very happy with service. Had to post a parcel from UK to France.
I opted for 3 day Parcelforce Euro Priority.
The process of booking it online and printing out the package label was easy and was at a competitive rate.
The only reason I havent given it 5 stars is that there was a bit of a delay when dropping it off at the Post Office as they were not sure how to process it. They got there in the end however.
I can confirm that the parcel arrived on time with no issues.
Overall based on my experience I would recommend.
05/01/16
Best way to compare prices for delivery, very easy to navigate round the site would definitely use again and recommend to friends.
05/01/16
.picked up on time delivered on time , no damage
service from UK to central France
05/01/16
I used this for my business to send a heavy next day parcel...it said drop off today at the post office and parcel force would collect and deliver it the next day...the next day I had the customer complaining that it had not arrived so after contacting parcel force I was told there collection time was 4pm and I unfortunately missed it by 20 mins as I was not made aware of any time restrictions! It should be better displayed as I have now had to arrange a return as customer didnt want it arriving late so all in all out of pocket because no information was given. Will not use again
05/01/16
Collection and delivery exactly as described on the website. Good price also.
05/01/16
Easy to arrange, nearby drop off and half the price of royal mail, used fort uk and overseas definitely recommend and will continue to use,
05/01/16
Having used parcel monkey / Parcel force for the first time, was delighted with the service. Parcel collected 10:00am Weds 30th Dec from central Lancs and delivered 08:45 on Thurs 31st Dec. to Wolverhampton , and all for £10:00 + vat !!!!! Raises the bar for the industry.
highly recommend.
05/01/16
Very good service for prepaid delivery Uk to Ireland
05/01/16
efficient prompt weighed fairly delivered on time thanks
05/01/16
Would recommend and use again
05/01/16
Excellent service. Ordered delivery at 10pm and was collected at 10 am the following day. Would like if a time slot for collection could be given or if a drop-off centre was possible.
05/01/16
Booked collection. failed to collect three times . Missed Christmas. still not collected... will be requesting a refund. Dont bother
05/01/16
You advertised 4-6 days. You don`t meet my expectations. I will not use this service again.
05/01/16
It is a good website and good delivery services but very limited - they should add more - Anyway, an item was damaged during shipping and I have to give a partial refund to the customer but ParcelMonkey did not do anything about it and told me that they would need the recipient to send them a letter, which obviously was not possible because I have already refunded them so they did not care!! Not happy BUT still use it for some reason.. Good prices I guess.. :/
04/01/16
Would have given 5 stars if at the beginning of the process there was a brief run-through of exactly what the documentation process was. Had to print off the 5 copies of customs documents as initial print did not print page by page as required but continuously! But, after that blip my parcel was collected on time (as yet not received in Dubai but only been six days).
Would definitely use again.
04/01/16
Excellent site, easy to navigate and use, quotes clearly laid out and simple to choose and purchase. Will definately use again when needed.
04/01/16
I have used Parcel Monkeys Air Express service four times in the last three months to post items from the UK to Saudi Arabia. Each shipment contained parcels with various weights and dimensions and the service was very competitively priced and always arrived on time. Will continue to use and would highly recommend this service for that part of the world. Just one piece of advice, avoid the cheapest TrakPak service as this is collected by Yodel and if you dont know who Yodel is you will want to avoid them like the plague!!! It is worth paying a bit extra for the next service up to avoid wasting a week trying to have your parcel collected. (even if youre standing outside your door from 6am to 10pm, they will swear they came to collect!)
04/01/16
First time user. Very impressed by pricing and delivery options.
04/01/16
Excellent service.
04/01/16
Very less customer service,there is no direct contact phone number. It took 16 days to deliver my parcel.
04/01/16
The "2 days delivery" became 6 days delivery and tracking shows the driver was in the city but simply put comment was unable to deliver. Therefore kids didnt get their gifts in time for a New Year Eve. I was able to see online (German tracking site) how the post truck avoided recipients area in Germany.and return back to depot. Also Parcel Monkey do not sent reminder to reschedule the delivery it does the contractor and it is in German in this case. Shall I use this service again?
04/01/16
First time user of Parcel Monkey and I was amazed at the low price and overall great service that I received 😊
04/01/16
Good service
04/01/16
Nothing to fault ;)
Well done
04/01/16
Nice and quick service, thanks
04/01/16
My parcel was suppose to be picked up 6 days ago and it hasnt been picked up yet! Not happy
04/01/16
Picked up and arrived on time with accurate tracking
A far superior service to Parcels2go who in my experience make up tracking and loose your parcel.
04/01/16
Excellent 5*****
04/01/16
did not pass on all of my consignments to parcelforce... only one... so only one parcel of two actually collected. Massive inconvenience for me... Had to wait in all day when Im very busy and no other collection arrived! No messages or information passed onto me. Contacted Parcelmonkey and parcel force via Twitter... No reply! Unacceptable!
04/01/16
