We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Website is very good and easy to use with useful and comprehensive support.
31/01/16
I found the website easy to use and the price of the service very competitive.
The collection and delivery all went ahead without any issues.
I would definitely use Parcel Monkey again.
31/01/16
Delivery was too late - had I known that the stated dates would not be met, I would have used another service which was a few pence more expensive but no doubt more reliable.
31/01/16
Easy to book online. Prompt and efficient collection with email notification and confirmation. Delivered well within the quoted timescale and much cheaper than the price quoted by the Post Office.. An excellent service that I will definitely be using for parcels from now on.
Thank you Parcel Monkey.
31/01/16
Sent a parcel to my daughter in Ohio USA collected prompt 9am Monday even with the adverse weather in the states she received her winter clothes Friday well done many thanks
31/01/16
Really good value. Everything picked up and arrived on time
31/01/16
quick and can be trusted. website very straight forward no hassle to use unlike others.
31/01/16
To be fair , the recipient had neglected to mention a digit in the postal address , which resulted in a " failure to deliver " , however , by supplying the recipients contact number , it should have been a minor issue to resolve , instead it turned into the " hunt for Red October ". Furthermore , x2 emails to ParcelMonkey , have to date , been ignored.
30/01/16
As Always, Parcel Monkey organised the collection of the parcels extremely well. We used DPD this time as they offered delivery in 48 hours. We sent 5 x 30 kg parcels. The recipient a 75 year old gentleman lives in a fairly remote village in southern France, waited in on the day stated for delivery and no one came near the house. He received an email message that two of the parcels had been left at the nearest post office several miles away as no one was home. Two further parcels were left at the post office on the third day and the remaining parcel on the fourth day, with no attempt to deliver to the house. This meant that the elderly gentleman had to ask a friend to spend 2-3 hours travelling with him to the post office and loading the heavy parcels into the car.. We would not have used DPD if we had known that Chronopsst would be involved as we have had similar problems in the past
30/01/16
They have bad companies on there that dont even bother giving your parcel to you been a week and still waiting
30/01/16
Brilliant service, it was parcelforce that let me down by breaking my package
30/01/16
Waited a week for collection eventually I took package to sorting office myself just to get it out of my hall... Poor service .... Wont use again
30/01/16
Excellent easy site and exactly what they promised
30/01/16
Just a brilliant service - 2 parcels to France picked up on Tuesday and arrived there early Friday. And a bargain too
30/01/16
There are parts of Parcel Monkey that feel to me a bit like a scam. Twice I have used them and twice they have failed to arrange collection for my parcel with the courier. The first time I overlooked this based on the price, and the delivery was ultimately successful. This time though, it screwed me as I needed the item delivering urgently. Getting a refund was painful. You cant call them, and so you rely on a dodgy chat room function where the chap on the other end wouldnt offer any explanation and failed to process my refund. Only constant chasing on their online system finally got me my refund, almost a month after I first paid for them to collect it in the first place. Unacceptable - they simply dont appear to care. Avoid.
30/01/16
the service was as it should be, it did what it said on the tin
30/01/16
Good service from first contact, pick up and delivery.
30/01/16
Unable to print label online and Parcel Monkey were unable to regenerate it or provide it by e-mail so collection had to be reschedule causing a 2 day delay.
30/01/16
Good value and hassle free.
30/01/16
Great service all good
30/01/16
Prompt delivery, thanks.
30/01/16
I needed a parcel sending to Germany. A friend recommended Parcel Monkey as a comparison site for couriers. Site was easy to use. Will definitely use again.
30/01/16
Simple, way cheaper than Royal Mail and Parcel force. Tracker works well too. Slight issue with a few texts not keeping up with updated collection dates but no big drama. Great service.
30/01/16
excellent delivery arrived in less than 2 days would highly recommend
30/01/16
We needed to ship a heavy and relatively large item and it was easy to see what options available out there and to pick the best one. An arrangement of the pick up was also very straight forward. Would definitely use this company again!
30/01/16
Worst delivery provider you will ever come across. Do not use and do not ever give your hard earned money to these people. I paid for a package to be collected from my house for delivery. No one came. They said I had to have FIVE missed collections to get a refund. So I had to schedule it again, where yet again no one collected the parcel, and again, and again. Until inevitably it came to the magical FIVE missed collections where I was allowed to then get a refund. Dont forget that it was five days I had to stay at home all day waiting for this make believe person to pick up my parcel. It then two over two weeks for them to give me a refund! Worst customer service EVER! THEN THEY BLOCKED ME FROM THEIR FACEBOOK SO I CANT LEAVE ANY NEGATIVE REVIEWS FOR THEIR CUSTOMERS TO SEE.
30/01/16
I have used these muppets twice, first time the item (metal and sturdy) was broken, second time they kept failing to pick up which after numerous attempts eventually took weeks to deliver and the final straw was this week when again they apparently made several attempts to pick up the parcel, though outside of the hours that I stated the parcel was available to pick up 09:00-16:00 and I kept getting messages that the parcel wasnt available to pick up at 16:30!!!, really, really stupid.
30/01/16
delighted with all aspect of my contact with the parcel monkey thanks
30/01/16
My parcel was delivered from England to Portugal.
Fast and Safely delivered. Excellent service .
29/01/16
1st time I had used service No information after purchase of the service re address label Had to make my own - nothing offered for me to print off. Not any explanation that driver might have address labels & bar codes Telephone nos requested of me but not printed on collection note / delivery note for driver (123456789 printed in space on label ) Collection instructions either not passed to driver or ignored Parcel was collected & delivered within 48 hours -
29/01/16
Would suggest you actually deliver parcel before asking for a review
29/01/16
I looked online searching for a service to collect a parcel for me from a seller to ship an item to my house. I found the site easy to use with no jargon. Simple process and quick to organise.
I was able to set it all up, pay and then keep checking back for updates on the progress of the delivery right up to it arriving at my door.
No issues at all and the item was delivered in great condition on time.
29/01/16
very fast good and relaible
29/01/16
Absolutely the worst company to get stuff sent by. They didnt deliver my package in the first place, I was in all day. Also, nothing was put through the letter box which meant I was unable to retrieve the package. They didnt have a phone line so it was a ****ing ridiculous excuse for a delivery system.
29/01/16
great quick reliable service
29/01/16
Parcel Monkey its self performed ok, however Parcelforce (the chosen courier) did not. I paid for 24 Hour next day delivery and it took 2 days to turn up. Basically according to the tracking they just left it in their depot overnight. So do i get my money back since they did not deliver as per the contract?
29/01/16
Best service provided.......Will suggest to all, This is the cheap and reliable service.
29/01/16
Brilliant service!
29/01/16
Cheap - fast.
29/01/16
I sent my suitcase (cca 20 kg) from UK to Slovenia, approx: 1800 km and it arrived in just 4 days. Nothing was damaged so i give Parcelmonkey and Parcelforce service 5 stars.
29/01/16
