We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Easy to book, convenient (ish) drop off point and fast delivery to Rep. of Ireland. Will definitely use again.
17/12/15
I was concerned about sending a delicate gift to a friend in Australia but honestly it all went without a glitch, the parcel was collected as scheduled, arrived timeously and in perfect condition.
Great service!!
17/12/15
A bit unnerving that you have to be home all day to wait for the pick up of the parcel, but otherwise great sevice and they keep their promise of 2-3 days delivery in Europe.
17/12/15
First rate service
17/12/15
No one come to pick up my parcel, no contact no for any of the companies , no explains, nu appologies. After 1 day receive an email from DPD that my parcel is on the way to Italy in the situation that my parcel was home with me!!!! Witch parcel are you delivering to the destination??? Why no customer service contact no to se what is happening??? First time sending parcels but last time also. NOT RECOMMENDED !!!!
17/12/15
I was sending out loads of Christmas parcels - rather than searching lots of sites for the best service, its all right there on their comparison, and you get the shipping labels to print and the posties just turn up, ready to collect! Estimated delivery times all beaten - I will DEFINITELY be using this website again.
17/12/15
Last time I used a courier organised by Parcel Monkey it was a complete disaster. The courier (DX) left my item outside the recipients door in a public area, didnt leave a card - and of course it got stolen. I got compensation after a great deal of hassle. Not really Parcel Monkeys fault I suppose.
This time all was good. Its all about the courier you choose, Parcel Monkey are a broker, they dont actually carry your goods. Parcel Force 24 are the stars of this particular show.
17/12/15
3rd time I have used parcel monkey, great as usual - prompt collection, delivery is great! Thoroughly recommend their service brilliant!!!
17/12/15
Awesome service, easy and simple!
17/12/15
Collected on time.
Delivered on time.
Easily arranged on the website.
All for a good price.
What more can one ask for?
17/12/15
My parcel wasnt collected on the specified date. I couldnt see any easy way to raise this with Parcel Monkey. I ended up contacting Parcel Force directly 2 days later and organising the updated collection time myself. Im uncertain if the problem was on the Parcel Force or Parcel Monkey side, but Parcel Monkey didnt check that Parcel Force had provided the service that they sold to me. When there was a problem, they werent aware of it. I paid for a premium 3 day delivery service and the delivery is now going to take over 6 days.
17/12/15
Quick and easy. Will use again
17/12/15
Easy site to use, effortless collection and delivery
16/12/15
Failed first time to pick up after waiting in all day. Despite clearly stating the destination at the time of booking. Courier stated "remote are not delivered to every day ". When it eventually arrived the parcel was in good condition with no damage to contents .
16/12/15
Much cheaper than Royal Mail and a lot quicker.
16/12/15
I sent a parcel to Portugal to my parents,door to door it took 4 days and that was over a weekend, brilliant, cheaper and faster than Royal Mail!
16/12/15
I have sent two parcels to my daughter in Japan recently, both arrived in good time using Parcelforce. It cost about half as much to book using Parcel Monkey as it would have to go direct to Parcelforce.
No problems encountered whatsoever.
16/12/15
Very good easy to use service
16/12/15
100% raccomanded!
16/12/15
We ship a lot to & from the UK f& Texas, America. I had several glitches but fortunately my package made it to Cornwell in less than 2 days for half of most companies charge. My package was given to a US domestic Fed ex driver with no scanner. No way to track etc. I waved good bye to ithat package! But low & behold Parcel Monkey found it & delivered in less than 2 days somehow!! My first Christmas miracle! Thank you Glenn.
16/12/15
Excellent service for fast, efficient,and safe handling of my parcels.I have used parcel monkey on several occassions and will certaintly be using this company.
16/12/15
I am happy with Parcel monkey.Strong recommended😊
16/12/15
excellent service in 1 day, tracking service also!!!
Priced very well!!!
16/12/15
Thank you very much Parcel Monkey.
Im very happy with your service and I would recommend this company to anyone.
I was sending my parcel to Slovakia and it was quick and without any problems .
16/12/15
Wednesday past week I checked in 4 parcels. Thursday I got them collected and now Wednesday my sis told me they all arrived in perfect condition. I was a little anxious, like everyone is who sends a parcel with homemade goodies and yummy stuff back home for Christmas.
The Person who collected was quite chuffed that I had the labels already put on all of my parcels. If all of us (using this service) would do that, it really would make things go quicker and easier for the guys who make the "magic" happening. Thank you for your speedy and friendly service.
16/12/15
I used the Parcel Monkey site and found the best deal with DPD who were brilliant. The item was collected on time and best of all a text message on the morning of collection gave an hours window for collection (15:05 to 16:05) so I was not waiting around all day. Item was trackable throughout and actually was delivered a day early to Paris on Monday morning having only been collected on Thursday.
I have so far used 3 different companies to send parcels to Paris and each one let us down in different ways and didnt seem to care that items were not delivered on time or were delayed for up to a week.
I would highly recommend Parcel Monkey and especially DPD for great service and for keeping their promises. Well done and thank you
16/12/15
Posted a large box to Canada. Price was cheapest around and parcel arrived in just under a week. Very happy with door to door service
16/12/15
Parcel sent to Switzerland, arrived in 2 days, great service, thanks!
16/12/15
Looked everywhere to send a 30kg parcel, that wouldnt cost me an arm and a leg! Parcel monkey found me a deal that was 3 times cheaper than all the other companies. The driver arrived to collect the parcel when they said he would and my parcel was delivered in brilliant time!! I will be using parcel monkey again in the future and would recommend them to anyone that needs anything large and heavy delivered.
16/12/15
A very easy site to use
16/12/15
Picked up parcel on time, prompt delivery.
16/12/15
Fast and efficient. Hassle free, compared to local Post office, and significantly cheaper. Able to track easily
16/12/15
Although my overall delivery experience was good one of my packages never arrived. As yet, I have not had it returned to the originating address nor delivered to my new address. The frustrating this is that seems to be no way of directly contacting Parcel Monkey. These review sites are all very well but what I would rather be doing is speaking to someone at Parcel Monkey about getting my missing packge back. Poor show, thus far.
16/12/15
great service
16/12/15
Wednesday 2pm went on their website and they were the most competitive for a 2kg parcel to Australia, despite the not so great reviews on their own website I booked for my package to be picked up the next day.
The website was easy to use and I printed all the labels and customs forms with ease. On Thursday morning I received a text letting me know the parcel would be picked up between 10.40 and 11.40am. The driver arrived at 10.35am. I had a call from the sister the following Tuesday saying that she had received the parcel! I couldnt believe how fast and efficient the service was. Was dubious at the start as I hadnt used parcel monkey before but would 100% recommend them!
16/12/15
I have used Parcelmonkey for 5 years to send my packages to different places around the world. Other than occasional snags out of their control (DHL forgetting to pick things up, having to reschedule a pickup), my experience has always been good. This year I used the drop-off option, which eliminated the possibility of even that snag, and all has gone wonderfully! Parcelmonkey makes our international Christmas possible! :-)
16/12/15
Easy to use, Reasonable cost and on time delivery
16/12/15
Whilst every thing wel well from this end ie parcel was picked up as promised a it got to Gatwick swiftly I was u able to track my parcel after that.however having contacted Parcel Monkey re late delivery and my inability track they responded 3 hours later with promise to keep me updated re where abouts of my parcel that did not happen and after l once again emailedParcel Monkey as my family were leaving home on Friday L was really anxious they would miss a late delivery and I was worried where it would end up.However my daughter has just phoned to say she has been informed the parcel will be delivered in am.An update fromPM would have done saved a lot of worry!!!!!
16/12/15
Very friendly driver on pick up, fast Delivery and very good value for money
16/12/15
Parcel to France in 2 days .
16/12/15
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