We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
Same as the title ! As efficient as me !!!
10/01/16
Easy to use, prompt pick up.
10/01/16
Excellent service, parcel was picked up and delivered on time and I was kept informed with texts and emails
10/01/16
Best value options for both UK and mainland Europe.
10/01/16
As abböge, everything went smoothly but the delivery should have happened within 2 days and it ended up taking 3 days. Other than that it was all very easy
10/01/16
It was a terrible and unacceptable pick up my parcel was supposed to be picked up on the 4th and delivered on the 5th as I had paid for 24h delivery and promised my customer on ebay that it would be with them on the 5th, the tracking info said they had picked my parcel up on the 4th and it was currently at there depot in Preston where in reality it was still sat at the side of my mums sofa they hadnt even been, it was finally picked up on the 5th and delivered a day late. I dont know weather or not its parcel monkeys fault or parcelforces fault as they were working on behalf of parcel monkey, either way I cant say it was a good experience, on the flip side of that though the price parcel monkey found for me was very cheap it only cost 13 quid for a parcel weighing 27kg so Im very happy with that and cant knock them and there website is very easy to use and nice..
10/01/16
Very efficient all parcels arrived within 2 days Xmas week , so busy period .
10/01/16
very bad, miss collection without any message at first time, delay delivery without notice at second time, still no the way after 10 days within UK
10/01/16
Im not happy my parcel has not arrived in France its been a week now I want a refund on this terrible service please
10/01/16
Quick delivery
10/01/16
I achieved an excellent price for a small but heavy package. Easy payment, instructions and pickup service. And packs arrived in the promised time.
10/01/16
Never again...they take your monkey and do not offer the promised service. Avoid at all costs!
09/01/16
Very straight forward to use.
09/01/16
I was having an item collected from a eBay purchase and the man I brought off ended up waiting in for 2 days and I must have phoned parcel force about 6 times to find out wot was going on which are 0845 numbers in the end turned out it was not collected due to the house number not being sent to them luckily late on the second day of it not being collected parcel force went out of their way to get in touch with a driver to fetch it for me !! 10 out of 10 parcel force as for parcel money the name suits load of monkies and no contact number to get in touch when things go wrong !!
09/01/16
I sent two parcels, one to Newcastle and one to Italy and I was able to track the progress of both and know they had arrived. Brilliant!
09/01/16
I keep using them
09/01/16
All good no problems
09/01/16
very quick efficient service but glass broken in door of large clock.though would probably blame poor packaging on the part of the vendor.
09/01/16
The driver collecting the item was not informed on what he was collecting and then was unhappy about collecting an item with glass doors! We have a full description of the item when organising collection and delivery. When the item arrived, it was lying sloping on the van and was not secure, which probably explains why the glass in one of the doors was completely smashed when we unwrapped the bookcase. A very disappointing experience and service. Not sure why both drivers were not informed of whether were transporting and why there was an issue with collection and delivery.
09/01/16
Typically, Im not one for customer surveys. BUT, with Parcel Monkey (having used them for the past 18 months) I can only give superlatives......
Excellent service and very price competitive
09/01/16
NEVER WILL I USE THE CHEAPEST LISTED COMPANY AGAIN....like others I thought Id use this company as they had a descent review and the price was right, but little did I know. My parcel is being sent back to me because something in my package is not correct, however they wont tell me what it is that is wrong. I sent it on the 29/12/15 and I STILL have not received it back. Connie keeps fobbing me off saying "theres no update yet" and theres no-one to speak to. Im sure Ill be again fobbed off by Ts & Cs like all companys, pages and pages of drivel. And by the looks of things theres not much of a complaint department, just a reply asking you to "take a ticket" Im not on a theme park ride I want to talk to a company that I pay to deliver something. I shall expect a refund, my parcel and some sort of explanation as to what happened... Please
09/01/16
Easy to use, great value and it all worked out. Thanks monkey!
08/01/16
does what it says
08/01/16
Will definitely use again
08/01/16
Excellent service
08/01/16
Very pleased with the choice and service, will use again.
08/01/16
Ver efficient. Recommended.
07/01/16
Hello there I had my parcel collected on Tuesday 29th December at 12.34. It was supposed to get at my mums in Barcelona Spain in 48 hours but they only received it today 07-01-2016. This is a big and well know company so I expect a refund for the big delay and the bad quality service you have given us despite us trusting you. I look forward to having a good response Many thanks Mrs Daniela Nicklin 07853048198
07/01/16
It was very easy to find the cheapest and most convenient delivery to abroad. Easy to use, and easier if use more frequently.
07/01/16
This is the third time that I have used this company. My package was picked up Monday and was with me by Wednesday. Very impressed.
07/01/16
I booked a collection with ParcelForce 24 hour delivery. The due day I chased delivery, they replied the next day to say they would rebook collection. It actually arrived later that same day, they clearly didnt bother to track it. I asked for my 50% refund as ParcelForce T&Cs but they think it needs to be 5 DAYS late before they repay ANYTHING, not even the extra paid for a 24 hour service, according to their interpretation of their own T&Cs - OUTRAGEOUS! They had given me the wrong tracking number and it took a few WEEKS to give me the correct one which showed apparently the parcel was not available for collection. Pity they couldnt tell me so I could do something about it. They seem to think it is acceptable to take a customers money and not provide the service with no recourse to the client. As it turns out I may not have been entitled to a refund but their service and attitude is unacceptable IMHO.
07/01/16
Very easy and very fast.
06/01/16
I booked a pick up of a parcel and paid over £65 for it but they never came. I was not informed that would not come and so was in all day waiting. The delivery was urgent. I was unable to contact parcel Monkey as there was no number to call. I had to reorder the pick up and when the driver came the next day they werent helpful or polite.
06/01/16
Very Good service. Could do with providing times for collection so that one can get on with other commitments .
06/01/16
Excellent service would recommend parcel monkey
06/01/16
Was delivered quickly and efficiently
06/01/16
Easy to use Website with a great deal of parcel delivery options to suite your needs.
Efficient and accurate customer service... I had a question regarding my international parcel delivery and I had an initial response within a couple of hours and a more detailed response soon after.
Better value than using the carrier direct.
06/01/16
I was impressed at the ease of arranging the delivery of my parcel
06/01/16
great idea, great prices, great service
06/01/16
We have used parcel monkey for a couple years but now we always seems to have problems and they just blame the courier company and say they cant do anything. The customer service is very bad so we have now changed what parcel broker we use. There are much better companies out there just use a search engine to find them.
06/01/16
