We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Spent 45 minutes putting the details in and talking to the help line to get it to accept a valid address. Then was told I would have to wait up to an hour for the labels! Totally unacceptable so I cancelled the order and used an alternative Company.
01/02/16
Fast service and easy to use
01/02/16
great service no messing about just good delivery
01/02/16
I would recommend. Went without an issue.
01/02/16
worked well, finding a courier was easy.
01/02/16
They took my order for 2 items for same day collection. 12:00 Tuesday - Order with confirmation of same day pickup 09:50 Thursday - I reported status was still "advised" and not collected. 04:47 Friday - Parcelmonkey responds "Sorry - well get back to you." 15:44 Monday - I complain: No updates! - I expect update within 24H or I will cancel. 15:54 Monday - Parcelmonkey reponds: "Please confirm cancellation" Well, I confirmed the cancellation and is now awaiting my refund.
01/02/16
First time Ive used Parcel Monkey, easy to use and picked up on the day it was booked in for. I went with Parcel Force as the courier. Couldnt believe how much cheaper it was using Parcel monkey for the same service.
01/02/16
Excellent service, very easy to use, website easy enough to navigate, will use again
01/02/16
8 20kg heavy parcels were delivered to the next public delivery point, what is 200m away from my flat. The driver didn´t call nor did I get an email that the parcels were about to come, otherwise I would have been home of course. So I had to carry them myself home!! Really bad experience.
01/02/16
Very simple to arrange the most cost effective delivery service and then arrange collection on the iPhone. If only everything was this easy!
01/02/16
I dont normally participate in reviews but in this instance I am delighted to do so. Website and booking procedure very easy. Price unbeatable. Service Outstanding. Fully tracked parcel. Customer Services easily contacted. My parcel took less than 48 hours UK to Ireland. Nothing but good to say.
01/02/16
1st time of use, would highly recommend, its as the title says "Easy, fast and convenient" thanks!
01/02/16
Very quick and easy
01/02/16
The website is easy and simple and the price was better than the rest. You drop your parcel off at a local store and your all set.
01/02/16
very quick service and much cheaper than the leading delivery services even delivered earlier than stated very good service only reason for 4 stars is slightly damage to one item but nothing major should have wrapped it better
01/02/16
The process went very smooth and my parcel arrived in 2 days!
01/02/16
Great service
01/02/16
Reliable and straightforward service
01/02/16
Could track all the way at each point .Timing was as agreed.wonderful to see time and signed when delivered
01/02/16
The overall service and choices were good. The service is badly let down by the time it took to process the Visa payment. I thought that the system had crashed and luckily checked my email whilst waiting, where I saw a confirmation message arrive. I had already filled in the details on a competitors web site and decided to double check before finalizing that one!
01/02/16
The site brought up some great prices we couldnt find anywhere else. The instructions for preparing the parcel were great and the whole delivery went off without a hitch. Very trustworthy.
Only reservation, shared by many and of which we were aware before starting, is not knowing the pickup time. Just meant we had to plan a day of being around the house.
01/02/16
a good rate for a large item, all went well
01/02/16
excellent service highly recommended
01/02/16
delivery was 4 days instead of quoted 2-3
01/02/16
Selecting and booking the service was easy, it was good value for money and the collection reminders were helpful. An all round excellent service.
01/02/16
I have used parcel monkey a number of times and i am amazed at the whole experience.
Its simple to use, service is fab and it saves me going to the post office!
Thanks guys, cant recommend you enough!!
01/02/16
excellent service
01/02/16
Good price comparison, easy to arrange for collection and delivery with good access to tracking information.
01/02/16
My parcel arrived on time.
01/02/16
Really worried as some reviews not too good but I would use again .so easy and straight forward . 😀
01/02/16
My box was delivered from UK to Czecg republic in four says even one day before estimated delivery date. Box came to hands safely and price was very nice in comparison with f.e. Royal UK mail.
01/02/16
It was fantastic timing perfect condition many thanks
31/01/16
Really good services very happy customer ....
31/01/16
very cheap price to send 2 large heavy boxes.
the drive turned up on time aso did the parcelsame.
Def use thenlm again
31/01/16
Received parcel within 24 hrs as indicated.
31/01/16
Collection as announced, on time, fast delivery with tracking, affordable price...
31/01/16
Like I said above very good this time! Not like before when I used you, I stayed in waiting for collection of my parcel for two days! Total mess up,
31/01/16
I had to send a 14.5kg parcel, which would have been around £23 with Parcel Force, if Id dropped it off at my local Post Office. Yet with Parcel Monkey, it cost around £12 (again for Parcel Force) and they collected it too!! Ive used them half a dozen times in total and never had an issue. Highly recommended.
31/01/16
Parcel Monkey collected the parcel on time and delivered it, door to door, to New Zealand in 4 days - an excellent service
31/01/16
All in all, a very simple and pain free process. The only niggle I had was that I had to print of labels for the boxes after Id packed my printer away. So unpacked the printer, printed labels, repacked printer. And then the parcel collection person arrived with preprinted stickers which had a bar code and superseded the labels that Id been asked to print.
Minor niggle in an other wise useful service.
31/01/16
