We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
So they dont take responsibility of transporting guitar amps and I would understand why but I decided to take the dive anyway and just keep my fingers crossed. I chose Saturday delivery through ParcelForce and the pick-up needed to be before 2pm.
1- Forget 2pm, they picked it up 11am.
2- The amp wasnt wrapped in a carton (which it should ideally or else they wont ship) cuz the seller didnt do that, but the guy still transported it to London the same day.
Excellent service, great experience! Would recommend this to anyone who spends time on eBay and gumtree or just generally anything.
03/02/16
I dropped a parcel for collection 4 days ago and still not collected. And trying to contact parcel monkey is a complete joke. "NEVER DEAL WITH A COMPANY WITH NO PHONE NUMBER" Think they stopped the phoneline because of all the complaints. if I dont receive a refund in the next 48hours I will just constantly email and use there chatroom to I get my money back.
02/02/16
Will be using again!
02/02/16
I have being using the service for the past two years with no problem
02/02/16
Had a 19 kg package to send to Brunei,
Parcel Monkey quoted the best price for air freight, their helpful web site helped me compile the required declaration and proforma invoice required to accompany the parcel.
They emailed me the labels required for me to print and attach.
Ordered Tuesday Evening, parcel collected from my house on Wednesday by Parcel Force, delivered following Monday by DHL in Brunei, Five days as promised ! great!
02/02/16
This is a terrible faceless company with zero customer service. DO NOT USE unless you want your parcels to be stolen. It must be run by monkeys.
02/02/16
Gorgeous champagne bucket sent from UK to Australia, super fast delivery and a v v happy friend received safe delivery of the gift - defo recommend!
02/02/16
This was the first time i has organised a collection of parcel to be picked up and delivered back to me... well happy...very easy to set up...could track parcel at all time and delivered on time.. Very Happy with this service..Thank you Parcel Monkey.
02/02/16
The website was extremely easy to use and very helpful in finding the best price for sending my parcel. Parcel was picked up and delivered no problem and I could track through the website. Would definitely use again.
02/02/16
no problems, hope future deliveries are as smooth
02/02/16
Did what it said
02/02/16
Great experience will use again when needed.
02/02/16
My son has had no email, no phone call or any correspondence to say where the parcel is in Copenhagan! He is still waiting for it!????!!!!!!
02/02/16
this is a great service, website easy to follow, a great price with good service, delivered exactly on day stated would highly recommend and will definately use again........ thank you
02/02/16
Parcelmonkey is just trustworthy.
02/02/16
My parcel to India was collected and delivered in time -- hassle free online service with timely updates from Parcel Monkey and their service partners. Would use again -- dependable international parcel service, highly recommended.
02/02/16
Super easy, no hassle and lots of delivery options to suit need and budget. Highly recommended to all.
02/02/16
The easiest and quickest service ever. A 3rd of the cost of Royal Mail.highly recommended and will definitely use again! A+++
02/02/16
Easy, efficient ang good prices.
02/02/16
smooth service ... excelente
02/02/16
The website could be better programmed, it let me enter my birthday as 31/13/16, for instance. And why do they need my birth date anyway? The label also took about an hour before it was available for printing. But these things aside, Im very pleased with the price and delivery time.
02/02/16
Parcel was collect within time slot. Was received in Singapore days before expected date. AND cheaper than other companies. Both sender and recipient very happy with service. Will use again.
02/02/16
............
02/02/16
Nothing more to say
Post office £50 and 10 days+
Parcel Monkey £15 and 2 days
02/02/16
Excellent service. Good prices, good choice of services, very easy to use
02/02/16
This is an amazing service, and really a bargain!
02/02/16
Everything went smoothly.
02/02/16
The times I have used "Parcel Monkeys Parcel Service" found them to be
Top Class, will continue to use.
02/02/16
I think that says it all
02/02/16
Easy enough to set up an account with a mostly-friendly customer interface - a bit of confusion over the printing of the label. Eventually found the section that says it can take up to an hour for the label to arrive. This in turn meant that I dropped the parcel off at the couriers drop off point just after 3pm and what was supposed to be a 2 day service took 4. Also, the chosen couriers tracking service was abysmal - but that was their responsibilty and not Parcel Monkey. I would definitely use Parcel Monkey again, just choose a different courier.
02/02/16
Pretty good, but it wasnt clear that you have to wait a few minutes before you can print the delivery label.
02/02/16
Could not fault the service, picked up parcel when they said they would and delivered on time. Will definitely use this service again if needed. Thank you very much.
02/02/16
No issues - good service.
02/02/16
Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111
02/02/16
Package picked up from our home in the UK and delivered to daughter in law in Colorado, United States. Impressed with collection. Unimpressed with length of time it took to deliver. We paid premium prices for 2 - 3 day delivery and it was twice that. However, in saying that, it was a better value than Royal Mail.
01/02/16
Parcel collected on Tuesday and delivered to France on Thursday, quicker than a first class letter in this country!
01/02/16
Excellent service, tracked and delivered on time definitely use again
01/02/16
Much easier and more professional to use than, for example, Inter-parcel.
01/02/16
Easy to compare and find the best service for our needs, then all very simple and efficient thereafter. Everything worked like clockwork.
01/02/16
Everything went exactly as planned!! Great service & will for sure use them again & again. Picked the parcel at the right time, very well tracked & delivered as expected. Thanks
01/02/16
