We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,687 reviews.
The font size on the address label made it difficult to read. This meant the customer service assistance at the pick up point was unable to identify my parcel. I was already having a poor experience with this individual and this was the final straw. Ensure font size is increased.
06/11/15
paid £35 for a parcel to be collected on Monday but it was never collected, rescheduled delivery everyday until Thursday until I finally gave up and had to drive 25 minutes to deliver it myself. embarrassing!
06/11/15
Exceptional service as always.
Thank you,
Justin
06/11/15
They did what "it said on the can " picked up on time and delivered safely on time .!! thank you
06/11/15
Very easy to use and worked out cheaper than parcel2go!
06/11/15
Arranged collection of 2 bespoke toy boxes from Wales to Kent. Both arrived in perfect condition and in excellent time. Good value too.
06/11/15
Used these guys a lot now and always been happy, thank you
06/11/15
Been using parcel monkey for the past 2 monts,consideringf all other web sites i ve been using for the past 5 years i d rate parcelmonkey 5 stars.
Thanks
05/11/15
Very good service with Parcel Force as carrier. Unable to download labels as PDF to email to sender but P-Force do not need labels fixed so no problem on this occasion. Still a bit too pricey for business use but things are improving in that area. Overall a smooth service with rapid collection and next day delivery. Well done.
05/11/15
Sent two parcels the same day: one to Germany, one to Spain. Arrived there within 2-3 days. Think its brilliant. Easy to track parcels via Parcelmonkey account too.
05/11/15
Couldnt have been easier ! Booking , Tracking , delivery ! Hassle free . Excellent service !
05/11/15
Amazing and quick. Cheaper than any other site
05/11/15
Parcel from UK to Australia. Excellent service and a fair price. Collected from my home and delivered within a few days using DPD with tracking. Will use again.
05/11/15
I sent the parcel out on friday through Parcelmonkey & DPD.
DPD arrived on time at the pick up address and the parcel arrived already on tuesday to the final destination in Australia. very much earlier then expected. Instructions for labels and custom papers were also easy to print.
The only tiny thing is that you only get to know the pick up time on the pick up day itself so you cannot plan ahead and need to be flexible the whole day.
overall very happy.
05/11/15
DPD has been voted top courier by Which? I have always thought they were very good for their one hour time slot, but for pick ups you have to be in from 9am to 5pm. Our pick up was 4.30pm, a day completely wasted and drive admitted he could have come much earlier. I wont be recommending them to my customers again.
05/11/15
I used parcel monkey to book a parcel to India. The collection was by DPD and they gave a 1 hr slot on the day of pickup and came within the time. I was given tracking information and it was quite helpful. Didnt face any problem so didnt contact their customer care. My experience has been good. So I would recommend it
05/11/15
My parcel has arrived IN time. It is great that I could have followed and I have received e-mails about the delivery of my parcel!! Thank you! I can recommend it to everyone!
05/11/15
The item was delivered within the timescale promised. The website was very user friendly and there were several pick up points within close proximity of our house. Will definitely use again
05/11/15
Excellent service, from the help desk online to the final deliver.
Quick, efficient and hassle-free. Will definitely use that again :)
05/11/15
Very simple to access
05/11/15
I cannot rate this service highly enough
i have used it to send parcels abroad to my family
48 hrs means 48 hrs
i chose parcel force out of all the delivery agents listed but honestly i could have just closed my eyes tapped the screen
my parcel had a better delivery and door to door £45 cheaper than the post office same service
polite lovely people to deal with
05/11/15
brilliant company delivered parcel on time no damage would use again
05/11/15
I was recommended to this service by a supplier as I needed to return goods to them. From start to finish a good experience, excellent rates and I made a £13 saving on the cost of sending my parcel. Well impressed, thank you Parcel Monkey.
05/11/15
Very easy to use, with options to fit all timescales and pocket. Saved me a fortune compared to driving 150 miles each way to pick up my auction item. Will use again without doubt.
05/11/15
Brill service would use again
05/11/15
Easy to use website and easy to track with good customer service even if it is via email
05/11/15
The box was collected as advised and delivered to Ireland it took a little longer than advised but we live on the Isle of Wight once things reach the mainland no problem I would recomend parcel monkey to my friends as it was much cheaper and worked very well ,I certainly will be using them again
05/11/15
Delivered my parcel within stated time, goods delivered in good condition and great price And I can track my parcel - what more can you ask
05/11/15
I wanted to send my Grandson a scooter for his birthday, normally I send through Royal Mail to Australia but there are weight restrictions of 2kg for standard parcels. Once you go over that weight the price increases 3 fold.With Parcel Monkey you get a range of couriers, prices & delivery estimates so you can choose which is best for you. The booking process was easy and the parcel was collected on 29/10/15. I was able to track its progress and my daughter contacted me today to confirm she had received the parcel. I am definitely going to use Parcel Monkey for my Christmas present this year.
05/11/15
Even the collection courier driver said its cheaper with parcel monkey that going direct to his company
05/11/15
What could be a very good business is let down by the worst communications imaginable. With logistics things may well go wrong and being able to communicate with the provider/organiser is essential but in this case there is no telephone communications for customers with email are left unanswered and trying to find the place on their website for web-chat is as elusive hens teeth. The headline costs seem to be reasonable but quickly rise when details are added. Frankly, the alleged benefits of a small independent logistics team appear to be a myth and it would be better and cheaper to go an established carrier for the whole experience - after all they will end up couriering the package. These established companies do have customer service teams, they do collect the correct package and they ensure that the package is delivered correctly. There is a better courier experience just a few clicks away.
05/11/15
Could not have been easier!
04/11/15
Delivered to drop-off shop for collection 6 days ago (from DPD) and recipient still hasnt received their delivery! Status says on way back to you - no idea whether this means me or the recipient who was supposed to have it by 2-3 days ago.
04/11/15
Just easy door to door
04/11/15
Very pleased with it. Will definitely choose them again
04/11/15
Fast, well priced and efficient.
04/11/15
Used parcel monkey to return an item. Price quoted was not the eventual price charged because of add ons. Only able to contact parcel monkey by email. No customer service telephone number so completely unable to ask for assistance other than via set questions accessed via email Would never recommend this company, always use someone else
04/11/15
I had to post a parcel to Denmark and the cost was just too much (even though it was pretty light) Plus with a severe lung condition, it is hard for me to get to the Post Office. I found Parcel Monkey and thought it sounded too good to be true. Not only was it much cheaper for the same service, it was picked up from my home within a few hours and was with my friend two days later. I could track it at every stage easily too. Shocked and very pleased. I will NEVER go to the Post Office again.
04/11/15
unfortunately i booked 2 seperate pick ups, and wasnt picked up on the day scheduled, and had to re-schedule the next day.
04/11/15
Parcel was delivered in 48 hours to Ireland, Must be a world record.
04/11/15
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