We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
great service , helpful service , very reasonable prices , , polite staff , all round good experience ,
22/12/15
Good price, very prompt pick-up and short delivery. Parcel arrived intact in France within the quoted period. All was spot on and I unreservedly recommend Parcel Monkey.
22/12/15
The whole process was very good but was slightly confusing as i was sending a parcel overseas so didnt understand some of the questions that were asked.
22/12/15
Convenience drop off, parcel arrived in the time it stated and was able to track its location.
22/12/15
I found the website a little difficult to negociate, but, excellent performance by courier. Parcel collected as promised and delivery in very good time.
22/12/15
This was the first time I have used parcel monkey and was nervous as to how well it would go as its Xmas and this parcel was for my daughter in Japan. But I neednt have worried as the service was first class!!. It took the promised 3-4 days, was picked up from my home and arrived in Japan intact and delivered to her door. Thank you so much for an excellent smooth service. I will be definitely using you all the time now and have already recommended you to others.
22/12/15
Booked on line using your easy to use web site. The price I saw was the price I paid. Parcel was picked up from the house by pleasant guy. Parcel was delivered as promised 48 hours later
22/12/15
carpet shipment to italy - virtually flew on its own!
22/12/15
Top performance
21/12/15
Just great service
21/12/15
Fantastic I will definitely use you again
Speedy reliable, trustworthy, and I would definitely recommend you to my friends 😀
21/12/15
Brilliant easy to use service, saved at least £60 on a different quote!
Only problem was getting the fella at the other end to print and affix labels onto my parcel!
Amazing service, well done!
21/12/15
Excellent service
21/12/15
To be honest I looked at the other sites and the price was cheaper though parcel monkey then anyone else and it gave me a bigger collection window then some of the others , pick up and labels where painless evan though it took awhile for the details of the label to be sent for printing... Would I use again ,yes I wouldnt hesitate.....
21/12/15
Excellent drop off service, good value for money, excellent communication and prompt arrival in the 2 days quoted.
21/12/15
Hassel free and serviced at promised timings!!
21/12/15
Quick and easy to arrange, added insurance was cheaper than some competitors. Courier arrived on the day arranged, all tracked and arrived safely. Highly recommended.
21/12/15
Delivery was made in less time than stated on the site but no information on the tracking function.
21/12/15
Super fast delivery to Lux very happy
21/12/15
Parcel collected from my door on the Monday morning , parcel received in Spain by Thursday, fantastic, no fuss or bother, couldnt be happier will use again for sure !
21/12/15
My parcel has still not arrived weeks later and I have not had notification
21/12/15
Nn.............
21/12/15
Come across this site by luck, absolutely brilliant, was looking to pay £25+ to sent my item back end up spending £14! Got pick up the next day and got delivered the following day.
21/12/15
All went well sending large parcel to New Zealand at lesser cost than otherwise in reasonable time (8 or 9 days door to door. No friction. Will recommend to anyone else with family in NZ.
21/12/15
Well pleased the parcel arrived in good time for Christmas! No hassle!
21/12/15
Ok so parcel monkey where very easy to deal with, so 5 stars for them, but DPD was supposed to come to my home on the Tuesday & the DPD driver did arrive on my road but knocked on the wrong door :( with various phone calls to DPD to tell them that its there fault & there driver should comeback today because I need this parcel gone before the Xmas rush!!! I was advised that the driver will knock on the correct door & will be back before 6pm! But the driver never did show, so Wednesday morning DPD knock on my door :) takes the parcel & low & behold the parcel is delivered within 2 days to France from London, only cost me £18 for insured contents value of£250 & tracking to which was delivered to its destination by Friday 12:00pm lunchtime, so to be honest I was not having any faith in DPD but overall the actual delivery service from DPD was really excellent & I cant fault them for that :)
21/12/15
Easy to use site which makes finding a courier easy. Brilliant!
21/12/15
Fantastic service! Collected my parcel from my home in the UK and delivered it to my daughter, halfway up a mountain in Austria, all within 3 days, which was quicker than Royal Mail and at a quarter of the price. Will definitely be using them again.
21/12/15
excellent service my parcel was collected on a monday, arrived in Germany on wendesday the same week .
21/12/15
Great service from start to finish, would recommend .
21/12/15
Super service absolutely cant fault and saved me a good deal of money.
21/12/15
the service is ok,the online stuff is more than expected compared to other services,intrusive and takes longer than others to fill in,the postage label is not instant like other services and displays the receivers telephone number if not careful.the online tracking for dpd is terrible, first telling me my parcel is being returned,then telling me the receiver has to collect from a local shop,When the parcel had already been delivered and if i look now ( 5 days after delivery}it appears to be still on the van!!!
21/12/15
A fantastic service, I couldnt be happier, parcelmonkey arrived to pick up my parcel in the two hour slot, and delivered my parcel within the time scale given. Would use this service again.
21/12/15
Two separate transactions to named chalets in the French Alps at a very competitive rate, both of which arrived before expected dates and easily tracked to the door! Just perfect for this time of the year! Well done Parcel Monkey. Impressive service!!
21/12/15
My parcel to Senegal was picked up and delivered on time. Easy tracking.
21/12/15
Great service, was sent a time slot on the day of collection, the collection was made within that time slot and the parcel arrived in Singapore 4 days later. Would definitely recommend.
21/12/15
Very good service thank you
21/12/15
Tuned up on the day to take the parcel but had no room in the vehicle to fit the boxes in and then had to come the following day! The vehicle was very untidy if sorted vehicle out might of had room to fit the parcel!
21/12/15
To post Christmas parcel to Holland through post office would have been £45 uninsured. £15 from Parcel Monkey - there in 2 days. What more needs to be said - will definitely use again.
21/12/15
1st time i used Parcel Monkey (review below somewhere) there was an issue with the tracking of my parcel, it arrived at the destination - after me chasing up several times a day - on the very last day that it could have been. PM apologised, and advised that it was another carrier who the issue was with. So i decided to try again...this time choosing Parcel Monkeys own tracked int delivery - paid a premium, but delivery stated 1-3 days worldwide- so I went with this. Parcel picked up Friday morning. All day and weekend trying to track my parcel - the website still says NOW that it is awaiting collection from ME! No tracking number provided, have been on to Parcel Monkey 5 times, and apparently my parcel hasnt even reached the UK central hub. I cannot believe this is happening again, this is such an important package and I thought I could rely on Parcel Monkey keeping to their terms..however it seems once again, they are serverely lacking in customer service, and even more so on their actual delivery service. I will update again tomorrow/Wednesday - which is the last day that the time states it would be there by - hopefully someone will have a clue as to where my item is, and that it will be delivered before christmas (otherwise theres no point) If not, then i shall be taking further action, as this is completely unacceptable.
21/12/15
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