We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,687 reviews.
Well done. All went well.
09/11/15
Parcel was delivered as advertised. Excellent service. I will use them again
08/11/15
From start to finish, great price, easy to use, fantastic service and value for money - highly recommended
08/11/15
5 star service I cant ask for better will let you know if they keep it up
08/11/15
Fantastic quick service. I was kept informed of times for collection. The labels were all printed out for me. The collection was smooth with a lovely polite man collecting. Customer received her pram in the condition I had sent it. Would definitely recommend to others. Brilliant service
08/11/15
Website was simple to use and the label arrived by email quickly. Will definitely use again.
08/11/15
I WAS QUITE HAPPY WITH TALK TALK AND THIS REP FROM UNICOM CAME TO MY SHOP TO CONVINCE ME INTO CHEAPER LINE RENTALS AND TELEPHONE.AND BOY HE DID CONVINCE ME INFACT HE PROMISED ME THE EARTH.RUNNING A SMALL BUSINESS IN NOTTINGHAM IS NOT EASY AND MY BUSINESS IS ALL LABOUR INTENSIVE,SO I HAD SO MUCH THINGS TO SORT OUT AND CHANGING A TELEPHONE PROVIDER WAS THE LAST THING ON MY MIND,THEN I GETS PHONE CALL AFTER PHONE CALL FROM UNICON YES UNICON FOR BROADBAND.EVENTUALLY I WAS GETTING SO FED UP OF PHONE CALLS AFTER PHONE CALL I AGREED A SUPPLY OF BROADBAND, I HAD SO MUCH PROBLEMS,I DID NOT GET BROADBAND FOR 2 WEEKS AND THUS I COULD NOT USE MY CREDITCARD MACHINE,PHONED THE COMPANY AND THE CUSTOMER SERVICE TOLD ME TO GET A MICRO FILTER,WHAT DO I NEED A MICRO FILTER FOR I ASKED? UNTIL YOU GET CONNECTED WITH UNICOM BROADBAND HE REPLIED. MY TELEPHONE BILLS HAVE TRIPPLED FROM TALK TALK. I NEED TO CANCEL BOTH OF MY CONTRACT WITH THIS BACK STREET OF MANCHESTER COMPANY AND THEY ARE SAY I WILL HAVE TO PAY CANCELATION FEE PLUS 3 YEAR RENTAL.PLEASE PLEASE PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY FROM THIS COMPANY AT ANY COST
08/11/15
Paid for express 24 hour delivery but was not made aware that Saturday wasnt a delivery day ( not happy) waited in all day! Then expected it to arrive Monday... No show . My parcel finally arrived on Tuesday 4 days after I expected it!!!!
08/11/15
It would have been better if the place we have to drop of the parcel has a machine the weighs the parse and then you can input the details to were the parcel is going and get the label printed from that same machine for people like me that dont have a printer its a issue I have to go and get the label printed and then go to the other shop to drop it off
08/11/15
Great experience - no reservations and would recommend this service to all.
08/11/15
Simple to navigate, great value professional service....what a discovery and a refreshing change. Have no hesitation to recommend, recommend, recommend.
08/11/15
We have exclusively used Parcel Monkey for all our business parcel deliveries. We also use them for our personal parcels
08/11/15
Excellent service as always!
08/11/15
In the past 1 month, i use parcel monkey for 5 times, there are 2 times, the driver didnt turn up on time. I wish they can improve this part, as people are waiting for them to come whole day..... thank you.
08/11/15
Service was great until caltanisetta, Sicily. Parcels still havent arrived. Aaaaaargh
08/11/15
Totally happy with ParcelMoney service. Package booked and dropped at collection point without breaking stride, and delivered next day ahead of expected time... Happy sender and recipient. Well done!
08/11/15
Thank you parcel monkey for your cheap delivery service. I am well please with my international delivery, my parcel when safe and was delivered on time. Am very happy with your service, actually this is my first time using your service am well please. Commination with your service is excellent using chat. I would definitely used send parcel with parcel monkey again and again and would also recommend friends and family. I would highly recommend this service. Dont have any problem at all, with this service. This service is excellent.
08/11/15
I posted four parcels from Sheffield to Edinburgh through Parcel Monkey, at a price which methought was a very good deal. When, later on, I realised that I had insufficiently reckoned with space requirements, I sent another one through Royal Mail. Both Parcel Monkey and the Post Office used the courier service ‘Parcel Force’ in order to deliver the boxes, which means I accepted five parcels in total upon delivery, being in Edinburgh myself. They consisted of four smaller boxes and one large, heavy parcel. All four small boxes duly arrived within 48 hours. The large one was a day late and severely torn, even though I had deliberately fortified it with extra cardboard and approximately ten million miles of parcel tape. The box contained books and CDs, and it was mostly the latter which were in a rather disappointing state. Covers were broken and cracked, as if summat had fallen on them. Someone had wrapped plastic ribbons round the box to keep it together. A few of the books were severely creased as well. I might add that, in Sheffield, Parcel Force used a freelancer to collect the boxes, who refused to enter the hallway and had me carry everything outside, down a flight of metal steps on the snicket, including the large box which I estimate would have weighed over 20kg. Now, I have a desk job — I do not have muscles like people who carry boxes all day. My arms and legs hurt for 24 hours after that. But fair enough: I got 4 out of the 5 boxes in an impeccable state and within 48 hours. Shame about the last one. As a reasonable and logical man, I ought to give it 4 out of 5. It is the muscular agony that adjusts the score downwards.
08/11/15
Collected and delivered my parcel with efficiency. Easy process. Rate was an advantage too. Would use them again.
08/11/15
Price for a big international parcel was reasonable, and was delivered really quickly, within 2 days! Will def use service again, thanks!
08/11/15
My parcel (a 400 pound gaming PC) was delivered to the winning bidder on eBay with the CPY cooler detached, GPU broken, motherboard PCI-e ports broken. Had to refund customer and even with P.M.s 500 pound insurance they refuse to replace or repair my PC. Terrible customer service, took over two weeks to come to the decision to give me the finger. Out of pocket in too many ways, and this experience has made me completely reconsider ever selling anything expensive online again let along ship it with a incompetent company such as this. Get a phone number and treat your customers as your customers.
08/11/15
Quick and efficient. Simple to book and turned out to pretty fast turnaround for collection and delivery. Would reccomend
07/11/15
Still waiting for reimbursement. I cancelled online in time to stop the collection but have not seen the money back on my account 5 days later. I have tried to contact Parcel Monkey but found it impossible to do so. Still waiting to hear from them.
07/11/15
Very good service, faster than expected. Excellent communication.
07/11/15
Best price I could find and far cheaper than other couriers. Local drop off point a great help. Arrived at destination bang on time and in good condition. Tracking service efficient although could not trace foreign postcode. Will definitely use again. Highly recommended!
07/11/15
Thank you for your online service which is quick and easy to use and offers the best services available for immediate dispatch.
07/11/15
Easy to use and clear options.
No hiccups.
Great service.
Simple!
07/11/15
Parcel Monkey was very easy to use. The collection was approximately 30 mins late but otherwise ok. The delivery - apart from being late as a consequence of the late collection - was also very good.
However, I was not able to track my order online. Shortly after ordering, my tracking log showed 1 entry, which confirmed my order. After that, at no time was the log updated to reflect the status of my parcel.
07/11/15
I did not have the opportunity to see how promptly they picked up since I chose to drop the parcel at a nearby post office and eliminate any time spent waiting for collection. However, their website was very comprehensive in that it provided details of pricing for a large number of international shippers. I chose Parcelforce international priority which estimated arrival at the US address in 3-5 days. The parcel arrived 4 calendar (2 working) days after dropping at the post office. the rates on Parcel Monkey were significantly lower than booking directly. I will definitely use them again.
07/11/15
I love using parcel monkey, the door to door service is brilliant and every time my mum in france receives her parcel from me within a couple of days. When we used to use the post office i had to pay a small fortune and then hope for the best.... always took incredibly long time. Parcel monkey is so easy to book online print the label and ta-dah!
06/11/15
Thank you for a excellent service, parcel picked up from my door in the highlands, delivered in perfect condition to france on time. Will use this service again. Recommend.
06/11/15
Got recommend Parcel Monkey by someone I know. Saved myself £40 from what Royal Mail tried charging me, fantastic!
06/11/15
All very easy to do. Have used them a couple of times now for shipments and so far so good. No problems experienced at all. So long as they can continue with the same good service, they will be getting my business
06/11/15
Easy to use website the parcel delivered quickly and easy to track
06/11/15
When I chased up with DPD the lady told me that dealing with Parcel Monkey was a nightmare for them. Apparently Parcel Monkey hadnt told them that the parcel was ready to be collected, and this was not unusual. I dont know who to believe, as we had been given a DPD barcoded and scanned receipt from the pickup location Rowlands Pharmacy where we left the parcel. Whoever was to blame, the system didnt work for us - the parcel took eight days to arrive, and needed me to chase it up with them. Not very good.
06/11/15
I used Parcel Monkey for the first time to pick up a parcel from someone else .
It was collected and delivered to me by Parcelforce in the time frame specified .
I will definately use them again
06/11/15
My first expereince with Parcel Monkey and very impressed with the servioce. parcel was collected on time and delivered quickly and not damaged. price to send my large parcel was excellent.
will certainly use Parcel Monkey again.
06/11/15
Easy drop off and prompt delivery.
Simples.
06/11/15
Website is easy to use no nonsense just pick your courier answer a few questions pay and just wait for collection
06/11/15
My parcels turned up and the glass was all smashed in three of the pictures very disappointed and very costly....not a happy customer
06/11/15
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