We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
Our parcel is languishing at an unspecified location "poorly packaged" (which it wasnt) and there is no phone number to call to sort things out ! The collecting driver was happy with the package so the company should stand by this.
12/11/15
Parcel Monkey is extremely easy to use and it is the first time I have tried them. DHL alone to setup direct is not easy so I chose Parcel Monkey as a third party to do it for me and they delivered on time, in tact, and hassle free. I can highly recommend them and DHL of course. It is a thumbs up for me👠10/10
KB Nottingham.
11/11/15
Parcel Monkey were efficient, and very easy to use. My parcel was picked up from my home exactly as booked. Would definitely recommend this service.
11/11/15
I found the process of setting up the delivery very straightforward and easy to use. Collection was slightly delayed due to fog but all worked fine. However, the service I selected guaranteed delivery in 3-4 days. After 4 days the tracking information said that my parcel had been delivered and signed for however I had not l received it. I contacted parcel monkey to query who had signed for it and was told it was actually still with customs and that I should follow up with them myself. This has not been easy as I do not speak the language and it looks like my item will not be delivered for another 3-4 days (so approx 10-11 days in total) by which point I plan to no longer be in the country. Apparently a copy of my passport was needed and this was not mentioned by parcel monkey. Because of the delay in delivery I have now had to change my plans at my own personal cost and am still very uncertain that I will receive the package. This is unacceptable and I would have hoped to have received more support and an apology for failing to fulfill the service offered by parcel monkey. I certainly wouldnt recommend using parcel monkey to my friends or family based in this experience.
11/11/15
A really simple and amazingly cheap way of sending those eBay parcels, good clear website and communications. highly recommended.
11/11/15
i have paid for a service and they never send me the label to print
11/11/15
Very speedy, cant find anything to fault. Will use them again
11/11/15
I got sent the wrong label and the courier took the parcel then delivered it back to my old address and iv only just got it back.my customer is not happy and I cant find any support to resend Not happy
11/11/15
For those heavy parcels get parcelforce service at hermes cost
11/11/15
Excellent service. Fast and friendly.
11/11/15
Great service both with care taken and delivery time.
Would use this service again
11/11/15
Everything was fine, exactly like ordered. Good price.
11/11/15
First time Ive used parcel monkey, booking was easy and the service I selected with parcel force was great and price very reasonable. Top of my list if I want an item collecting or sending.ðŸµ
11/11/15
Dont be afraid to use this company I have used them more than once first class
11/11/15
Excellent service and the tracking information is very good.
11/11/15
I have been using Parcel Monkey for sometime and have only experience great service from it. Best thing is, it is able to provide you with a best and cheaper options.
it is a one-stop site to compare and decide who I want to use for my parcels. Brilliant service and look forward for same in future.
11/11/15
Easy to arrange, excellent service
11/11/15
I have used this site several times and yet again, I cant fault it , easy to use site, pick up as directed and safe delivery as advised.
11/11/15
Really impressed with the website, so easy to use and helped me get a parcel delivered for the wife in a tight time frame. Good selection of carriers and made it really simple to see what the options were and the differences between the carriers. Will definitely use again
11/11/15
Still waiting on half of the parcel from parcel force and have been for over a week now they cannot seem to find it will not be using courier services again too much hassle
11/11/15
does exactly as it says on the tin, need i say more. seamless, faultless and good prices.
11/11/15
Parcel from UK to Germany delivered and tracked well, thank you Parcel Monkey.
10/11/15
Two big parcels sent from Edinburgh to London recently - both delivered fine and on time.....Only issue is the Parcel Monkey website which is very "sticky" and has several glitches in it...get that sorted and itll be 5 stars next time!
10/11/15
This was a no nonsense company and it made things very easy
10/11/15
Easy to use, good choice of suppliers to pick from, much cheaper than other sites and cheaper than going direct - my main reason for using. Fast collection and delivery on day expected. International parcel with no delays. Greatservice, will use again. A+++
10/11/15
Parcel collected and delivered safely and efficiently and within 24 hours
10/11/15
very good service .. item delivered internationally on time.
10/11/15
On time and without damage.
10/11/15
Easy to order. Quick delivery.
10/11/15
excellent service at a good price.wanted to deliver a bulky bike trailer.Price was much cheaper than direct quote from Parcelforce.
10/11/15
Excellent service, would definitely use Parcel Monkey again.
10/11/15
Searched online to get a large parcel collected and delivered. Parcel Monkey came up so I booked Parcel Force via them (against my better judgement, knew at the time I should probably just go to Parcel Force direct) - paid, printed off labels etc. Parcelforce didnt turn up. Benefit of doubt, rebooked them to collect Monday, Parcel force didnt turn up again. Asked them to arrange collection and delivery on same day the following day to make up for this and just received an email saying they had cancelled my booking. Currently waiting for a refund and judging by other reports on here, I could be waiting some time. Meanwhile out of pocket as too late to return the goods. Def wont be using again.
10/11/15
Professional
10/11/15
Couple of small tweeks of the website to make it perfect. Tracking isnt a direct link and customers didnt receive messages but they came to me instead. I love the texts and speed of service. Van drivers are helpful and smart. Ive moved all my small parcels to you from My Hermes who were progressively aweful.
10/11/15
The only problem I had was there was no customs form to print off in my email. I used a post office one in the end that I had in my bag.
Other than that I was impressed with the speed and good price. My parcel arrived at my sons home in Western Australia in just 4 days.
10/11/15
I sent 5 boxs from october and we received all of it in good condition and fast. I truly raccomand it
10/11/15
Amazing customer support.
Parcels always picked up on the day and always received within 3 days as promised. Ive been chosing Parcel Force to send about 10 boxes to France. They have always been reliable and the boxes have never been damaged. The only thing though, once on the French territory, the French company that takes over from Parcel Force, has never attempted to deliver the boxes to my house and always went directly to the depot. I had to ask Parcel Monkey to give me the French tracking number in order to figure out which depot the boxes have been delivered to. Parcel Monkey answered me back within 24hrs and the panic was over!
Will use again!
10/11/15
Have no problems in rating at 5 stars, the service met all my expectation, and the process was easy
10/11/15
First time user of parcel monkey - sent a bike via parcel force - prompt collection & delivery quicker than expected - would definitely recommend
10/11/15
I am very happy with the support that ParcelMonkey gave me before make my order!! I sent a package from UK to Spain, the courier in UK was DPD and was very good with them, they were on time and they call me few minutes before arrive to my house asking if I was there. In Spain the courier was Seur and like always the worst service, they never call. They sent me a email saying that I will receive at home my delivery between 13:00 and 14:00 so I was there from 12:00 do 16:00 and nobody appear at home with my package around 17:00 I received a email saying that they were in my house trying to give me the package. Terrible service!!
10/11/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
