We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Fantastic service. Reached destination a day early, even with it being the xmas holidays. Second time this has happened for us. Many thanks P.M. xxx
25/12/15
Excellent value sending to India at Christmas arrived in 4 working days.
25/12/15
Parcel monkey were efficient, punctual and reliable.
25/12/15
Good service, but the Parcel Monkey price is never the price you finally pay
25/12/15
Poor communication by Parcelforce
24/12/15
I was told my parcel would be delivered in 2-3 days using Courier... I thought that for the price this was fantastic. Seemed genuine when a lovely Courier employee came to collect the parcel... Instead the parcel has an estimated delivery date of 2-3 WEEKS. Gutted. Ruined our Christmas. Parcel destination was Mexico.
24/12/15
Easy process excellent service
24/12/15
Easy to use Choice of drop-offs Quick service.
24/12/15
Fantastic value for money. Very easy to arrange shipping of parcel and very fast reliable service. Thank you
24/12/15
My parcel shouldve been delivered between 3-5 days in Italy which wouldve been there by 24th the latest and it hasnt arrived (which was day 5). Unacceptable. Emailed asking for someone to call me and still havent been contacted.
24/12/15
Great service - half the price quoted by Parcel Force but still delivered by Parcel Force! How does that work?
24/12/15
Very good service
24/12/15
My parcel that was due to be picked up two days ago has no been picked up and do I havent had my ref do for the product. So Im 180.00 down just before Christmas!
24/12/15
Title says it all. Easy booking, pick up and fast deliver - until it hit customs in the delivery country. I dont object to paying the import duties, but there is no assistance from Parcel Monkey and the Christmas gift will now be late. Therefore I wouldnt recommend them for shipping to China.
24/12/15
Easy to use, fast transit time.
24/12/15
Dead easy to use!
24/12/15
I have used this company a few times. Always prompt, good communication and no problems with global deliveries.
24/12/15
Always reliable and good prices offered.
24/12/15
Good service
24/12/15
The parcel arrived in perfect conditions and quite fast. Very good service!
24/12/15
terrible parcel smashed !!!
24/12/15
My elderly mother used this service to send presents to her grandchildren and they claimed the address was wrong, never contacted her to tell her and when she did get an email relating to it. The message was in Hebrew!!! Sent from the company they used, what a joke! Two very sad children, merry Christmas!
24/12/15
Collection and delivery were good, however the box arrived very damaged. The recipient was reluctant to sign for it. I am very surprised the goods were still intact.
24/12/15
No issues to notice. Have booked a delivery online, brought my parcel to my local post office and here we go!
Only 4 stars because I want to judge the service on a longer term before saying it is perfect.
24/12/15
Everything so easy collected from home by polite drivers - kept full informed via text have used you many times and will continued to do so... Merry Christmas and thank you for your great service . 🎄
24/12/15
£67 to send a 3.9kg package to Netherlands via parcel force in the post office. £14 via DPD using parcel monkey. Dropped package at nearby pharmacy and it made it to Holland in good time. Thanks!
24/12/15
Cant fault it!
24/12/15
My parcel was never delivered and has yet to be returned to me. The customer service is non existent - even the frustrating Live Chat is now disabled. I will never use them again.
24/12/15
The service provided was very easy to use, they provided the postage labels to print before the courier came to my house, highly recommended Thank you for a easy and pleasant service.
24/12/15
I arranged for a parcel to be collected from a customer at a cost of £35, it was collected only to be dropped off the next day at the same location, resulting in a 10 hour round trip to collect the item.
24/12/15
Dropped off 5 boxes at the post office in Bristol. Got all of them delivered to Cologne the day after (even during the busy Chrsitmas season).
If I had known about it before I would have avoided all the hassle with the luggage checking in and overpaying at the airport.
Well done! Very happy with the service!
Thank you!
24/12/15
Recommend to every one.
24/12/15
Parcel arrived earlier than expected Recommended this company to all are friends
24/12/15
Booked a parcel via parcel force 24 but it was rejected due to sizeweight. Left me with little information to find out what my options were for rearranging collection. Could not print package note initially and had to go back to site some time later before option was available.
24/12/15
Great service
24/12/15
Very easy site to use - and good price
24/12/15
Ive used Parcel Monkey on a few occasions now, and its a great resource. Its so simple to use - the website is so clear in helping you choose the best option, even clearly showing whether you need to print your own labels or not.
Best of all, it saves private senders a fortune by allowing them access to couriers who otherwise would not deal with private individuals. This saves you having to use expensive alternatives like Royal Mail Standard Parcels, and still lets you insure your parcel for the right value.
Highly recommended.
24/12/15
Excellent. Would definitely use again.
24/12/15
Found a much cheaper option at a 5th of the price for future packages !! Delivery wise is ok but price wise like I said same service 5th of the price
24/12/15
Good Price
good service
No problems
Always the same outcome
24/12/15
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