We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Easy and reliable
26/12/15
Fast, quick, no damage.
26/12/15
The price found for a parcel to Sweden was extremely competitive and the parcel arrived quickly in good time for Christmas. Very happy to have found Parcelmonkey
26/12/15
Pick-up was very fast and delivery on time ! + tracking was possible
26/12/15
Parcel Monkey was a quick and efficient portal to arrange collection and transport but unfortunately they do not deliver the parcels. My shipment arrived within the time expected but despite sufficient packaging and FRAGILE tape all over the parcels they arrived damaged. In this case Parcelforce was the culprit as was only one that could take oversized parcels but could have been any of the usual careless delivery companies. These are the real monkeys - they just dont care about the job. Luckily my client was understanding but this isnt good enough - everytime I have had to use Parcelforce there has been an issue.
26/12/15
I would highly recommend Monkey Parcel,great fast service,Kind Regards and Merry Christmas Jo x
26/12/15
Makes sending or receiving a parcel very easy.
26/12/15
Good.No problems.
26/12/15
Excellence service. From collection to delivery.
Will use again and recommend.
Regards
26/12/15
parcel picked up and delivered on time with no problems
26/12/15
Easy and efficient
26/12/15
Great service and price
26/12/15
Immaculate sevice, correctly priced and easy to use
25/12/15
Turned up as planned. Parcel delivered promptly. Proof of delivery provided. Very happy.
25/12/15
Parcel collected early on day of collection. Online tracking excellent. Once online showed delivered I checked for the signature. Signature was meant to be mine as recipient yet I was the sender! Was the signature a fake? The recipient did not sign for it. As I paid extra for this service I would expect it tone honoured.
25/12/15
Fantastic service, much cheaper than on the ParcelForce website and flawless process. Will definitely use again.
25/12/15
It was all simple. Dropped of parcel at local shop, they did the rest.
Website doesnt work when paying by PayPal on a phone and you go to the PayPal app.
25/12/15
First time I have used a courier. Parcel sent to Eire, collected on time, delivered on time. What else could I expect!
25/12/15
After waiting in ALL DAY from 8am until 6pm with no allotted pick up time the collection finally didnt happen on the required day. Later that evening I was then informed that the pick up day had been moved from Friday to Monday and consequently my delivery was too late. Price was great but communication was too difficult! Disappointed.
25/12/15
Amazed at the efficiency of the service - sent package to ski area in France - door to door took 3 days!! Would most certainly use again - thanks
25/12/15
Happy with using Parcel Monkey service. Posted a parcel abroad, the whole process was very easy, drop off points very convenient. Parcel arrived as promised within 4 working days, just in time for Xmas. Will use again.
25/12/15
Great service, easy to use. Trustworthy thank you
25/12/15
I booked a parcel delivery through you. It was a drop of parcel. I dropped it of on the 18.12.2015, when I booked It, it said 5 days delivery. Today is the 25.12.2012 And the parcel is just in Leicester. Took 7 days to go from Sheffield to Leicester. I could of done that in few hours. How long before it gets to Slovakia then? You made 2 little girls very disappointed this Christmas.
25/12/15
They are good. Ive never had any problems and will keep sending parcels with them.
25/12/15
Picked up my parcel at my house, delivered it on time, great price...everyone delighted, many thanks.
25/12/15
Website is easy to use however that isnt much use if the 24h delivery I paid for was actually 48h.
25/12/15
No comment required except good!
25/12/15
Great service going to use this company again!
25/12/15
So my parcel was collected, wandered about the UK for a few days, then languished for a full week at Heathrow. It then crossed the Atlantic, but must have tired itself out, as it then sat for four days in New Jersey, where its still sitting today, Christmas Day. Parcel Monkeys response? Well, five days ago they told me: we are not a courier company, we act as agent only. Do not trust these people. Ive had no reply to messages for days. Hate that I had to give even one star.
25/12/15
I recently choose Parcelmonkey for the first time to send a parcel abroad. Despite the fact that i paid extra money and promised to be delivered by Christmas, unfortunately that didnt happen. Until now the parcel has not yet been delivered, creating extra dissatisfaction about the service i received. Also i am extremely worried if everything is ok with my parcel,as there is no update in the dashboard since 19/12, a day after the item had been collected from my flat. Last but not least, i tried to contact with the company, but i can find only an email, which is not enough of course, as i dont expect a quick reply over the next few days. By the time they are a delivery company, they should have a telephone number in order for us to contact them in real time and resolve any issues. Poor service and bad experience with this company.
25/12/15
Fantastic service. Reached destination a day early, even with it being the xmas holidays. Second time this has happened for us. Many thanks P.M. xxx
25/12/15
Excellent value sending to India at Christmas arrived in 4 working days.
25/12/15
Parcel monkey were efficient, punctual and reliable.
25/12/15
Good service, but the Parcel Monkey price is never the price you finally pay
25/12/15
Poor communication by Parcelforce
24/12/15
I was told my parcel would be delivered in 2-3 days using Courier... I thought that for the price this was fantastic. Seemed genuine when a lovely Courier employee came to collect the parcel... Instead the parcel has an estimated delivery date of 2-3 WEEKS. Gutted. Ruined our Christmas. Parcel destination was Mexico.
24/12/15
Easy process excellent service
24/12/15
Easy to use Choice of drop-offs Quick service.
24/12/15
Fantastic value for money. Very easy to arrange shipping of parcel and very fast reliable service. Thank you
24/12/15
My parcel shouldve been delivered between 3-5 days in Italy which wouldve been there by 24th the latest and it hasnt arrived (which was day 5). Unacceptable. Emailed asking for someone to call me and still havent been contacted.
24/12/15
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