We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
Picked up and delivered within times stated
16/11/15
Trustworthy and reliable service
16/11/15
Placed my order to have my parcel collected at my home and was emailed with details for pick-up between 9-5pm. I was told I would receive a further email with a 1hr time slot which I never received. Managed to do live chat with parcel monkey and received an email at midday (on the day of pick -up) to be told my allocated time was 5-6pm. 😤. After another live chat I was told that this time couldnt be changed even though its supposed to be between 9-5 so I suggested I could drop it off at a dpd depot but was told this would cost an extra £15!!! No other suggestions were made, I had to get my neighbour to house sit and wait for the driver. Terrible customer service.
16/11/15
no fuss and efficiant
16/11/15
Ive used Parcel Monkey a few times now and their service has been easy to use, good value and reliable. Thanks,.
16/11/15
I would recommend this company to anyone.
16/11/15
This request for feedback was sent because you expected the parcel to have arrived, but it hasnt arrived as yet! The 3-5 days timing specified on the label needs revised or the hold up needs unblocked. The tracking wording is not clear and contains some odd entries see below......this is a copy and paste of the tracking..... 9th November 2015 @ 12:35 Collection Scheduled 30th November -0001 @ 00:00 12th November 2015 @ 16:30 Arrived at sort facility 15th November 2015 @ 17:15 Departed sort facility 13th November 2015 @ 04:30 Standard customs procedure/under inspection 15th November 2015 @ 22:30 Consolidation arrived at gateway 15th November 2015 @ 23:45 Given to on-forwarder What is the 30th November entry about? What is "Cosolidation arrived at gateway" on 15th November? The package was collected on the 10th but that was not recorded, why? It would be appropriate for someone at ParcelMonkey to contact me based on the above feedback. I look forward to hearing from you
16/11/15
Im always so pleased with parcel monkey. They are great
16/11/15
Very good and cheap
16/11/15
My parcel was dropped off in Walton-on-Thames for delivery to Berlin by my niece. The courier in Berlin was not given my email address or telephone by PM (Parcel Monkey) only the email address of the sender!! The information that my parcel was out for delivery in Berlin was thus not sent to me, the recipient, but to my niece in Walton. She does not understand German, and anyway naturally assumed that I had been informed. I waited at home for 2 days in the hope of delivery, quite unaware that the parcel had already been dropped off at a shop.I had to go on livechat with PM to discover that this had happened and find out where my parcel was. I was then given the contact number of the Berlin courier and was informed that they had sent emails re. imminent delivery to the only address they had i.e in Walton (1) and could not deliver again as PM had specifically booked only 1 delivery attempt as opposed to a possible 3 (Classic version). There is no information on PMs website about these options. Nor did the livechat contact explain this. As a pensioner with mobility problem and no car I could not collect the parcel. I had to find someone to help. I cannot understand why PM didnt give MY address to the courier in Berlin - this obviously caused much unnecessary frustration and made the whole transaction unsatisfactory.
16/11/15
I will use Parcel Monkey next time!
16/11/15
Unfortunately on this occasion we didnt place the order through you, i would however wish to take this opportunity to ask you to amend your system. I find it pointless completing your form to dispatch our cargo to find the courier selection for the destination isnt available. The services that are not appropriate for the destination should be illuminated from the choice before continuing. Previously we have not had a bad experience either with parcel monkey or the couriers supplied, it just needs tweeking for a better customer experience
16/11/15
I can appreciate that Parcel Monkeys control over the final delivery company in Italy is limited but my delivery was scheduled by them for Wednesday 10th November. We were only at our apartment in Italy for one week and we flew home on Saturday... it was a huge stress to have the parcels appear on FRIDAY afternoon! One of the parcels was in a double cardboard box and it still had corners damaged a little.
16/11/15
I was so pleased with the service my parcel was delivered with in 18 hours well done to you guys I am a very happy customer
16/11/15
I used parcel monkey to deliver a valuable parcel to Germany - everything went perfectly, and the parcel arrived within 2 days! Fantastic - will definitely be using them again.
16/11/15
I always use parcel Monley they always give me the best price.. Would definitely recommend
16/11/15
Quick , easy and efficient web site and whole service
16/11/15
Ive used this service a few times before and have found it to be a fair price and best of all a speedy service!!!!
16/11/15
I run a small business and sent two parcels for the first time with parcel monkey - One parcel was late after I paid for express am delivery and the 2nd was damaged both sent via parcelforce. If I had gone direct with parcelforce the late parcel I could claim a refund for and damaged parcel would be auto insurance for £50.. Parcel monkey site defaults to £0 insurance even after you put the value of goods , it offers £75 free insurance but it is not on auto selected and easy to miss.. I wont be using them again, I think I saved about thirty pence compared to just using parcelforce via there site.. Its so much easier to deal with courier companys direct if there are problems rather then middlemen like parcel monkey.
16/11/15
Great job!!!
16/11/15
Ive been using PM for over a year and have sent around 10 parcels. I have an account with them and their site is excellent - always a few pence more than P2GO but I fell more confident sending my stuff (Pro Audio equipment) through them. Mainly use DPD drop off which is a great service and DPD provide excellent tracking info with a 1 hour delivery window sent by TXT and email.
Brilliant
15/11/15
First delivery was bad bad bad my Item was brocken.I payed money back to customer Second I think ok.
15/11/15
picked up at my convenience and was delivered to my customer immaculate.
15/11/15
horrible service! birthday card came to late, since the card came 3 days late! so why should you pay for something to be delivered in 2 days, when it takes 5 days to deliver it? waste of money!
15/11/15
exellent service, everything went smoothly, would have been nice to know if collection would have been am or pm. Only thing can think of that would have been done different.
15/11/15
The delivery all went according to plan with no problems. Because of this I have no experience of how Parcel Monkey handle problems and that is what really counts.
15/11/15
What excellent service. Very polite and helpful Currier and very quick service in total. We would recommend to all our friends and family. Xxx
15/11/15
Your service was really good
15/11/15
I could not fault the whole process. Really competive pricing to send heavy parcel to Getmany. Will definitely consider again.
15/11/15
Disappointed as our parcels not collected on arranged day however customer services rearranged for following day.
15/11/15
Used parcel monkey to send a package...chose dpd as they have a one hour time slot...was kept informed every step of the way...brilliant service and most importantly parcel did not get lost as has happened to me with myHermes. ..would choose parcel monkey and did every time
15/11/15
Very simple to arrange & book. Good value & fast!! Definitely use them again:)
15/11/15
No issues what so ever, very good service.
15/11/15
After a slow start Tracking says nothings happened on this for 4 days - I havent heard from my customer so I assume it got there OK, if not its late
15/11/15
Second time parcel is send to South Africa, and get stuck there at customs with no follow-up, no phone calls to speed it up. Poor service.
15/11/15
I stuck with Parcel Monkey even though my first experience was disappointing - parcel from London to California took nearly 3 weeks even though Asendia said 4-7 days. This time I chose Parcel Force who said 4 days and hey presto parcel collected Monday delivered to California on Friday! Spot on! Tracking was also better with Parcel Force. Parcel Monkey is a brilliant way of comparing prices (just be careful which courier you go with), collection is fantastic, they picked up from my place of work which was really convenient and prices are so much lower than the Post Office. I will definitely use again.
15/11/15
Great job.very efficient
15/11/15
After filling in our details we were offered a choice of providers with prices enabling us to make an informed decision. We selected Parcel Force and our package was collected at 3.30pm and reached its destination (240 miles away) just less than 24 hours later.
14/11/15
A week after I sent my package I have only now discovered it has not even been picked up from the drop off point. I only discovered this because I checked with the package recipient. No one at parcel monkey told me anything ! Since I can not communicate via phone ( no phone numbers !!) I have been left to communicate via email. One saving grace is they do get back to you promptly but my package is still MIA. I wish I had just used Courier it FEDEX as least they are reliable and u can contact them !!!!!
14/11/15
Useful site, worked fine. Thanks!
14/11/15
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