We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,687 reviews.
Sent out two parcels on a next day service to one customer via Parcel Monkey using Parcel Force. Customer rang us to say they only received one parcel, we rang Parcel Force direct to be told that sorry but one of the parcels was still at hub! They assured us this would be delivered on the Saturday, however, it was not delivered until the Monday. Unfortunately we have experienced this problem before and when you try and ring the people you book it through they just blame the courier involved so despite paying for next day service if it does not happen you do not get a refund which we feel is wrong.
18/11/15
Provided a cheap price. Efficient connection with the courier service. It worked.
18/11/15
The driver refused to take the package until we added more packaging. He promised to return the following day and never did. I have paid for this item and yet they have never come to collect it.
18/11/15
Needed to send a parcel abroad and looked at the normal suspects, DHL, Fed Ex & TNT They were not only painful to set up on line but all required some sort of minimum spend. Went onto the Parcel Force website and that turned out to be twice as expensive as going through Parcel Monkey.
Collection was within an hour and super easy to set up and track your parcel.
Before looking to send a package here or in Europe, look at these guys first.
18/11/15
Parcel Monkey are very good, used many times. However, used DPD this time vi Parcel Monkey and the service was bad. Dropped off at a Halfords pickup point. Parcel meant to be next day delivery, however took DPD 3 days to pick up from store and a further 2 days to deliver.
18/11/15
Great service, picked my parcel up when they said they would.
Really really quick delivery, would absolutely recommend to anyone.
18/11/15
Excellent Service
18/11/15
Easy, pain free booking online. Good price. Efficient pick up and delivery, exactly on schedule.
18/11/15
Parcel arrived on time very good service
18/11/15
Managed to get a parcel to Germany for £20 which included added insurance up to £1000, whilst the same service through their website would have cost me over £80 without added insurance.
I dropped the parcel to the post office Wednesday lunch time and it arrived in German Friday morning.
I did find this website to be a little awkward to navigate at first. It didnt seem to want to recognise I wasnt sending a parcel within the UK (despite selecting international delivery) until I selected the service I wanted and then put in the full destination details. But even so, I would definitely use again!
18/11/15
Hassle free. Easy to compare prices. One thing to improve upon is to give an average time of when the delivery will be picked up by the courier.
18/11/15
Easy to arrange, collection exactly as promised. Item delivered safely. Great value Brilliant, many thanks
17/11/15
Couldnt believe it was so easy to book a parcel delivery! Will definitely be using you again.
17/11/15
By selecting the DPD option on your service we were able track and have conformation of the delivery and when it would be delivered, thank you
17/11/15
my parcel arrived on time as stated.well done
17/11/15
It really worked as you wanted it to
17/11/15
This has been going on since August. Part of parcel was lost by parcelforce. Paid carriage guarantee, but parcel monkey refusing to pay compensation as they say item was not damaged. Having to take them to court to get my money back. Nightmare.
17/11/15
Parcel was collected on time by a pleasant man. Sadly it hasnt arrived at the destination yet but tomorrow is the 7th day so I am still hoping. I will be so sad if it doesnt get there as it is full of aid for refugees in Greece. I have 3 more large boxes to send but am waiting to see if this one arrives. Difficult to give it stars but if it arrives tomorrow I would give it 5 stars.
17/11/15
Punctual service, good price
17/11/15
Very impressed with the service. Delivered by 7.30am the following morning. Will recommend and use this service again
17/11/15
EASY TO BOOK AND A GOOD FAST RELIABLE SERVICE, FRIENDLY DRIVER AND A FAST SERVICE. HAVE SENT SEVERAL LARGE PARCELS THROUGH THEM AND FIND THE SERVICE VERY RELIABLE AND GOOD, HAVE NO COMPLAINTS MYSELF AND THE CUSTOMERS HAVE HAD PARCELS DELIVERED ON TIME AND SAFELY.
17/11/15
All good thanks , pickup on time and delivered to Italy from the UK in less than 5 days
17/11/15
As a first time user I found the site, booking, tracking and general communication excellent. Much cheaper than I expected. Great for parcels to Ireland. Will definitely use again.
17/11/15
Easy to book and prompt collection. Many thanks.
17/11/15
Collection on day requested,customer received the following day perfect service
17/11/15
having posted a medium parcel to uk address by royal mail at vast expense, the next day I got a parcel monkey quote for a bigger parcel to go to Czech Repulblic not only was it cheaper (fantastic value given distance involved) but I didnt have to queue up in post office as it was collected from house! What is not to like??!!
17/11/15
Service was non existent as I never received my parcel! I would never use it again. Now I am out of pocket for the item I purchased and also for the delivery charge that was not refunded! Do yourselves a favour folks, take the hit for a few extra pounds and deal with the shippers (interlink, parcel force, Courier, Post office) directly. That way you will get your parcel!!
17/11/15
The experience with parcel monkey was okish, however make sure about the payment. I have paid all the charges via my credit card but my brother still paid to receive the parcel which i have sent for him. there was nothing mention about extras charges will be taken from receiver too. BE CAREFUL PEOPLE
17/11/15
The service was nearly a third of the price of organising the delivery direct from the carriers own web site.
17/11/15
Great service, chose my courier and price and followed instructions. Item delivered as promised and tracking was good. Thank you
17/11/15
Quick service
17/11/15
Fab job thank you, deffo use again!
17/11/15
I would definitely use Parcel Monkey again. Easy to follow instructions, prompt response and updates when needed.
16/11/15
Parcel took 7 days before attempted delivery. Delivery was promised in 2 days
16/11/15
Pick up delivery as stated no damage to parcel would recommend
16/11/15
I used Parcel Monkey for the first time recently and it was easy to register, great to be given a clear choice of delivery options and prices and booking was simple!
16/11/15
Parcel collected as promised and delivered in Holland ahead of schedule.
16/11/15
A highly recommended and a pleasure to do business with
16/11/15
Swift pick-up and drop off no problems
Web site easy to use
16/11/15
All as advertised, no problems
16/11/15
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