We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,687 reviews.
Sending a Parcel International (UK to USA) Parcel was lost almost immediately. Last tracking information from their woefully inadequate system was Glasgow (Local to me). After assurances that I would be kept informed, I ended up chasing for updates. I can only assume the package was stolen at some point. This is total speculation on my part. Clearly they are a reselling company, however I doubt I am the only victim of this sort of issue. I will be avoiding this company in the future.
20/11/15
Dropped it off at Post Office - job done!
20/11/15
THE WEBSITE CONSTANTLY TELLS YOU THERE IS AN ERROR EVEN IF THE INFO HAS BEEN SUPPLIED BY THEMSELVES YOU CANT PRINT LABELS DIRECTLY FROM THE WEBSITE ONCE PAID YOU HAVE TO WAIT FOR AN EMAIL WITH A LINK TO PRINT ADDRESS LABELS (THATS IF IT ARRIVES AT ALL) AND YOUCANNOT CONTACT THEM IF THERE IS A PROBLEM
20/11/15
A few months back I ordered a Next Day service from Parcel Monkey (Parcel Force 24 service). I printed my documentation as soon as it became available. I was then about to take the parcel to my local Post Office ready to be shipped that very day (for delivery to my customer the following day). However prior to leaving my house, I noticed that the collection date was for the following day, rather than same-day. This meant that the parcel was NOT going to be delivered next day, but instead within 2 days. I had already been mis-sold a service on the premise it was a next day service. There are three reasons why this was unacceptable: 1. I could have paid less money if I wanted a 2-day service opposed to a next day service. 2. The item needed to be delivered next day due to my eBay responsibilities with Fast & Free. If the item wasnt delivered Next day as stated in my listing, my feedback would be affected. 3. I ordered the Next day service from Parcel Monkey at 2:30pm. The cut-off time for Next Day by Parcel Force is 2pm - as confirmed by the Post Office. Therefore Parcel Monkey mis-sold me a service. To make matters worse - once I realised the service I purchased was going to make my delivery a day late, I immediately contacted Parcel Monkey. Firstly, this wasnt easy - they have no telephone number! I spoke with them via Live chat (on their website) and explained the situation to them clearly - stating that before I purchased the service it said my item would arrive next day (citing the correct day/month), yet after purchasing the service it said it would arrive at the destination a day late (again, citing the day/month). They told me that this was not the case. They advised that so long as I drop the parcel at the Post Office this very day, it would be shipped same-day and delivered next day. I was given assurances that my item would be delivered by the enxt day and thus went ahead and took my item to the Post Office. The lady on the counter said that since its gone 2PM, the item wouldnt be collected until the next day - and as such, it wouldnt be delivered until a day later than I needed. What could I do? I had to ship my item. Parcel Monkey had me over, and despite contacting them several times since I was mis-sold this service (and being ignored for almost a month before chasing them up and assuring them the matter wouldnt be dropped), they are still refusing to refund me or even acknowledge that the error was theirs. Instead they are saying its ParcelForces fault, quoting: ---------------------- "Parcel Monkey recommend this service as nationally 98%-99% of their parcels attempt delivery the following day, it would appear that on this occasion you were unfortunately in the 1%-2% that missed their goal. The service you selected, despite being a next day service is neither "Guaranteed" or a "Priority/timed Service" which would ensure a next day delivery time or your money back; this would have been shown in the sign up process, it is also in our terms and conditions that you agreed to use our services." --------------------- This is absolute nonsense. At no point was there a mention of the service I was purchasing stated as not being a next day guaranteed service. There was also no cut-off time stated on their website. At the very least, I should have been notified of these things when I contacted them originally with my concerns (prior to shipping the parcel). I strongly advise you avoid this company like the plague. They are taking customers for a ride left, right and center. I have forwarded a complain about this company to Trading Standards, and despite the very small amount of money concerned, I shall also be looking to start Small Claims Court proceedings in due course. I advise everyone else who has fell victim to this cowboy company to do the same. By doing nothing they are only being allowed to rip-off more and more people, whilst their business grows unethically. A very disgruntled customer.
20/11/15
Everything went smoothly from collection to delivery
Thank you
20/11/15
Good choice and price range.
20/11/15
Good delivery but price rockets while booking felt conned but needed the part reasonably quickly
20/11/15
Good price poor communication
20/11/15
Tried other online couriers, used Parcel Monkey a few times and the service has nearly been flawless. Had one package that was one day late, so contacted them and they responded in a reasonable time frame. Would recomend.
19/11/15
Very punctual collection, very fast delivery (4 working days from Scotland to Paris). Great contact via email and text messages. One or time slot for collection or delivery means you dont have to stay home for a whole day. Plus it is really cheap - I payed £14.29 for 7kg parcel. Royal Mail quoted the same parcel for £46! Highly recommended!
19/11/15
Wanted a parcel collected from Manchester and delivered to Surrey. Very reasonable pricing and easy to use and the driver took along a label when it was collected so I didnt even have to worry about that. Tracking was easy and I managed to locate my parcel when the temporary driver couldnt find my road and it was returned to the depot. The lady at the depot was very helpful and my parcel was delivered safely within the estimated delivery date.
19/11/15
Delivered promptly without a hitch.
19/11/15
I came across ParcelMonkey when I Googled cheap parcels. I had a quote of around £40 from ParcelForce48 which I found quite high, ParcelMonkey delivered the same package for me for...£12. Bizarrely, this was in the end done via..... ParcelForce48.!
I will use you again and I will recommend you very highly. Pick-up and delivery and communications were all excellent.
19/11/15
Great site: beats all the other options
19/11/15
Booking was easy but after i paid i didnt recieve a tracking number and was never informed that the parcel had been delivered. i couldnt check where the parcel was and couldnt provide a tracking number to my buyer.
19/11/15
I woul recommend Parcel Monkey for sending parcels abroad. Picked up my parcel and delivered it just as the txt dates said they would. First time user and without hesitation I would definitely use them again as my first choice.
19/11/15
Used parcel force in uk eh then handed to GLS in France , attempted delivered to wrong address hence had to chase and collect . Not parcel monkeys fault but not good nevertheless .
19/11/15
Highly recommend PM, great service!
19/11/15
Very happy with this service, this heavy item (motorhome awning) was collected from Essex on the Monday (as pre-arranged) and was delivered to our place in the south of France on the Wednesday afternoon.
19/11/15
very happy with the process from A to Z.
19/11/15
The parcel was delivered quickly and the delivery guy was extremely kind,
19/11/15
very efficient and delivered on time and cheap
19/11/15
Chose the service from Parcel force - easy to use through parcel monkey and I was able to print and attach the provided label. The parcel was picked up on time and delivered the next day as I asked. Very Happy
19/11/15
I needed to find a good safe and reliable courier for my laptop which I was sending from the UK to Ireland. Parcel monkey had good ratings and very reasonable prices. I opted for the 2 day delivery on a Tuesday and selected to use one if their many drop-off points. When tracking the package the next day I received a notification that the parcel was on its way back to me so instantly I thought there was an issue and called their service team who said it was an error and the package was definitely on its way to Ireland and would be there for Monday even though I booked the two day delivery service and had dropped off the package on a Tuesday, not much I could do really. Parcel did arrive safely on the Monday, would use again
19/11/15
Very easy, very clear and I was given a very competitive price for my delivery. I could track it and see who signed for it and simply could not ask for more, well done Parcel Monkey.
I have used your service on half a dozen occasions and the quality of service is consistently good each time.
19/11/15
quoted 4-6 days delivery but it took 18 and that was with chasing it up. The tracking is terrible and just said international hub for a long time. Use Courier if you need something on time. This company is UTTER DOG ****
19/11/15
Very happy with the service as I found it very reliable and fast service
19/11/15
Good service other than parcel force failed to collect on specified day, parcel arrived safely in turkey in good condition. would definetley use again if required, great value for money.
19/11/15
I found the website quite easy to understand, entering the details of my parcel was straight forward, I chose my prefered carrier and printed off the labels, carrier collected parcel from my home at 4pm and my daughter received it 16 hrs later.brilliant.
18/11/15
When we order some delivery or something,you just send a message like tomorrow we pick up our parcel.but we just stay all day at home and we wait.i think better for everyone when you get a time.i mean "we pick up your parcel this day 12-17"or something like this.everyone happy because not stay at home all day but they have time when you come in.
18/11/15
Okay service
18/11/15
Pls contact me on 02088142644
18/11/15
Could not ask for more !!!!
18/11/15
Excellent collection in UK and delivery in Spain in 3 working days.
18/11/15
Absolut fantastic service; lowest cost found on their service and parcel got there in 5 days. Will use again.
18/11/15
Site easy to use and the parcel was collected as expected and returned promptly.
18/11/15
A heavy parcel of fragile glass jar candles arrived in Denmark is super fast time and in perfect condition!
18/11/15
The ronseal of courier comparisons.
18/11/15
Yes easy to use .. Saved me £12 compared to using the parcel force direct app .. So very happy
18/11/15
Best parcel service I have ever used
18/11/15
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