We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
easy to use service prompt collection
22/02/16
What is not to like? Professional corteous service, cheap pricing, and delivered brilliantly. We thought we missed the delivery as I heard a knock on the door but by the time I opened it no one was there, they contacted the company on my behalf and confirmed that they will come later in the day.
22/02/16
I cant fault the service easy, efficient and value for money offers.
22/02/16
Very easy to choose service on website. Easy to keep track of shipment. I keep coming back!
22/02/16
Needing to urgently send some items, left behind on a Sunday to somebody who was travelling in three days, the parcel was dropped off at a pick-up point late Sunday evening. It was delivered by midday Tuesday, in time for departure on Wednesday. Booking via ParcelMonkey and delivery via DPD did the job, economically. Well done!
22/02/16
Website easy to use, very intuitive and straightforward. Had small trouble with the payment system but it was resolved the following day. Overall good service, received frequent updates and delivery was quick.
22/02/16
Quick and easy pick up, delivered as advertised and much cheaper than most other couriers.
21/02/16
Used Parcel monkey on a number of occasions, good, reliable service and price. My only disappointment is that you can not contact them by phone.
21/02/16
Brilliant service, highly recommend.
21/02/16
No problems. Once again a large saving
21/02/16
Great Deal and excellent service
21/02/16
pick up and delivery was exactly as scheduled. thank you!
21/02/16
Pretty much delivered! Simple steps, ended up choosing Parcelforce which instilled me with fear( generally useless in my experience) so pleasantly surprised all went as expected. Satisfied customer(for a change!- am a seasoned complainer of shoddy service).
21/02/16
This time parcel Monkey collected exactly when they said they would.
Much better than my previous experience two parcels was not collected and I received a refund for one
21/02/16
customer service poor
21/02/16
trustworthy with my parcel excellent to France in 2 days
can not be beaten for price and reliability
21/02/16
Efficient - did as it advertised!
21/02/16
My daughter emigrated to Canada and although almost all her belongings were transported by a shipping company she did leave behind some personal items that would be sent on at a later date.
When the time came to send these items I used a search engine to find an international courier. Parcel Monkey immediately caught my eye and following their instructions I quickly got several quotes to send my package to Canada. I opted for Parcel force and within minutes I had organised the pick up and had printed off my delivery and customs labels. The parcel was uplifted as arranged and I was able to track it all the way to its destination.Parcel took 4 days and it arrived safely, and most importantly of all, undamage. I was very impressed by the simplicity of it all and would have no hesitation in either using, or recommending Parcel Monkey to anyone.
21/02/16
Al aspects of the service worked exactly as tey were supposed to
21/02/16
Great service , have tried a few other similar providers and to be honest have had terrible service (Interparcel and Yodel ).
Tried Parcel monkey through a recommendation and havent been disappointed , will always use now !!
Parcel gets there on time and tracking info kept up to date!
Will be using a lot!!!
21/02/16
This was my first time on Parcel Monkey or any similar service. It was simple to use, the parcel was collected and delivered in Spain as agreed, and the price was much more competitive than had I used the same service direct from Parcel Force.
21/02/16
Quick and friendly service
20/02/16
Excellent service & would recommend it.
20/02/16
This service is amazing. I have only just discovered it. It was so simple to set up, the price was fantastic, everything worked like clockwork and the parcel arrived in France in two days. I cant wait to find a reason to use it again.
Thank you so much Parcel Monkey.
20/02/16
Excellent. Delivered within 2 days.
20/02/16
Having 2 large parcels to send I was unsure if the post office would accept them. So looked on the internet and parcel monkey came up as an option. After putting in my specifics about the parcel weight and destination it gave me various options with companies and prices. After selecting my chosen company I recieved my confirmation email, printed off my labels and sat back and waited for my parcels to be collected.
20/02/16
collected and delivered on days stated. Would recommend
20/02/16
Late pickup because of a computer problem The customer service was not good
20/02/16
Easy enough to book, took parcel to collection point - good service. Could not track without a DPD account but it all seemed to work out fine so thanks for a good service.
20/02/16
Hassle free! Great Service... I am very pleased
20/02/16
DONT USE THIS SERVICE!!!!! I paid for 2 parcels to be delivered and only 1 turned up! You lost all my stuff!!!!
20/02/16
From the first contact, the order process went seemlessly, perfect in every way, I simply cannot fault the process.
A big thank you!!
20/02/16
I have been very happy with the service and the choice of couriers
20/02/16
The process of making the booking was good. However having paid for next working day delivery (guaranteed to arrive on Monday) with Parcrlforce the parcel hadnt reached the deliver depot on Monday evening. When I phoned to ask what was going on the very friendly guy at Parcrlforce said it would take up to 48 hours for him to find out when my parcel world be delivered! The parcel was delivered on Tuesday - too late for my son who needed the contents of the parcel for an interview.
20/02/16
7 large boxes collected on Monday afternoon and delivered Friday morning. U.K. To a Greek Island ...... Very impressed!!!!
20/02/16
GREAT SERVICE, EFFICIENT AND HELPFUL
20/02/16
faster and cheaper than everyone
19/02/16
Picked up on the day and was given a card with the time collected
19/02/16
excellent, fast service
19/02/16
As above. No problems, swift delivery via parcelforce, cheaper than parcel2go too.
19/02/16
