We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
I shipped a phone from the uk to bahrain I was told 10 days so the goods got they in 5. And then even though we had the right address the company wouldnt deliver and I tried to find a number to call but dpd dont have telephone number so its not a good service
27/11/15
Parcel collected on schedule, and delivered on schedule. Thatll do for me!
27/11/15
No doubt.. The service was excellent.. Definitely worth 10 stars
27/11/15
Fast and cheap great tracking
27/11/15
Professional, picked up the parcels perfectly on time, not expensive at all, good timing also with the delivery.
Very kind and smily driver.
I would defo use this company again and Im gonna recommend it!
27/11/15
good service would easily use again, very happy
27/11/15
Collected and delivered without a glitch myself and my customer are very happy and will certainly use your services again.
Ropeservices UK
27/11/15
Easy process, fast and effiecient collection. Would use again.
27/11/15
Just brilliant, relly good pricing too!
Nav
27/11/15
Couldnt ask for more
27/11/15
I used parcel force Bad service send new laptop to Malta and stuck 3 days in Germany because it carrying a laptop battery I followed all international postage rules .bad customer service they dont take serious
27/11/15
Wont send a printed barcode label and cant even take it to depot to drop parcel off. Plus they charge for cancellation of service. If you cant print a barcoded label, what year are you in? 70s?
27/11/15
Sent a parcel to Singapore. It was collected at the time specified and it arrived in three days. This was the cheapest quote I could get. Excellent and very fast service.
27/11/15
Thank you for providing the excellent service
26/11/15
Have to admit getting a parcel from Wales to West Sussex was worrying me, but just went on line and parcel monkey did the rest! Was easy! Very impressed!!!
26/11/15
The parcel it was damage, but I dont think it was a transporter fault.
All the rest it was good.
i will use again!
26/11/15
First time used, no problems found
26/11/15
Brilliant fast service. Pay and print label at home and then deliver to local pickup. Saved £10 over standard services
26/11/15
Does what it says on the tin. Cheaper and will take heavier items than MyHermes. Excellent.
26/11/15
Parcel containing fairly delicate hi fi unit was clearly marked with "THIS WAY UP" and a large "TOP" sticker on the top. Despite this, the parcel was stood on its side. Unbelievable!!
26/11/15
Great to be able to drop off locally, then no need to wait for a pick up.
26/11/15
Quick and easy service to use..... always reliable...
26/11/15
Super price and service would definitely use again.
26/11/15
WEll things went right the first parcel i send, i tried to rebook for another parcel and it dident work , even that parcel monkey had all the info on its file it still would not let me proceed, time wasting and hard work m move on to the next one is my advise!
26/11/15
No time given to collect parcel and nobody will call if comming to collect . So you should be sitting home all day waiting for parcel to be collected and nobody might come
26/11/15
Ordered a parcel to be delivered to the USA. Parcelforce managed to not deliver and wanted to return to sender due to incorrect address. Promptly requested customer service from Parcelmonkey, to which they told me they would investigate and contact me with more information. Did not hear back from Parcelmonkey at all. Had to start another support request to which they just quoted their T&C that they cant refund. All they could do was apologise for not responding. All of this could have probably be resolved if they actually investigated and contacted me back. Non existent customer service. Zero care for customer. No refund given despite the fact that they did not contact Parcelforce or myself after I reported the incident. Will not use again.
26/11/15
This is the first time I had used parcel monkey, so a bit apprehensive. Signed up on line, and was told that the parcel would be collected same day, it duly was and would be delivered the next day, it duly was. So inthis instance first rate service. Thank you
26/11/15
First class service
26/11/15
We sent a WC to a client and it arrived broken in many parts. The WC was very well packed and still in the original packaging from Victorian Plumbing including tubular polystier protection all around, top and bottom.
26/11/15
I have been using parcel monkey for the last 5 years to get parcels out quickly to my customers and have always received excellent service
26/11/15
Sent a parcel via parcel monkey and dpd to southern Ireland, parcel was delivered to a totally incorrect address, luckily the very kind person who received the parcel called to say he had received by mistake. Contacted parcel money to arrange with dpd to collect from the customer and deliver to correct address, they have done nothing and now asking for collection proof, this will only end one way with me losing out and parcel monkey and dpd happy to take my money and offer no aftersales. Disappointed
26/11/15
Sent a parcel through Parcel Monkey (via parcel force) to Jersey of which i didnt realise was classed as overseas.
This was easy to arrange online with customs paperwork all at the click of a button to complete and print out.
Driver collected parcel on the day i arranged and parcel arrived with recipient when it should have.
Would certainly use parcel monkey again
26/11/15
Booked a parcel for the UK to Norway through PM as they were comfortable the best priced, packed up my items and booked a collextion date and arranged to be home all day, due to them only giving 9-18 as the collection window. 6pm came and went with no sign of a courier, when customer services finally responded to my asking when hey did plan to collect it, they told me only that they were not a courier, just a middle man and so took no responsibility, when I asked if they could then provide me with the couriers details to try they started throwing small print about the collection needing to be delayed a week before I was due a refund ( a refund that I hd never mentioned. Having no customer service phone line is well and good, but they have to at least try and provide some sort of customer service over their electronic system! Package is booked again for today, however I cant afford to take another full day working for home to be there, have asked for a smaller window so will see if they can at least try to be helpful this time.
26/11/15
It was simple and easy to use and saved a 1/3 of the price instead of using Parcelforces website directly.
25/11/15
Website simple to use, price was very competitive with collection and delivery happening exactly as expected.
25/11/15
I used your service to find a cheaper way of sending my parcel and you helped me achieve that,thank you I will use you again
25/11/15
Very good service
25/11/15
Great price, great service, very informative.
25/11/15
Order easy to make, live chat works and is quick (wasnt too helpful in my case) delivery between London and Canada (Ottawa) within 3 days, i was very pleased with how fast it was. Havent had chance to check if parcel was ok after delivery (had some fragile stuff in it). Only annoying downside is that they wont give you even approximate time of collection, neither they would call you in advance so you have to sit at home whole day waiting. Not suitable for someone who needs to take day off for this purpose. They have drop off point, but again, Im not driver and travel across London with my 10kg parcel using public transport is not solution. In general, Im happy and would recommend.
25/11/15
I have used this service several time to send packages overseas. In each case the collection has been as agreed - tracking was clear and updates regularly made and all packages arrived safe - I did shop around but always found Parcel Monkey to be the most competitively priced option.
25/11/15
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