We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
The parcel was collected on Jan 6th AM and it should have arrived in 3/4 working days. It is now the 13th PM and it still hasnt arrived. I was hoping to give the content of the parcel as a present to my friend tomorrow but that will obviously not be possible. Im not very happy!
13/01/16
It all went as planned. A+++
13/01/16
Really happy with the service, I sent a printer to my daughter at uni for only £7.43 dropped it off at my local pick up point at 9am and 250miles later she had got it by 2.10pm the next day. Great service, will use again.
13/01/16
I have used Parcel Monkey 4 times to send gifts to my son and his family in Australia. i have never been disappointed with the service they give. They provide all documentation you need in an easy to understand format and after that deliver on time and in full.
13/01/16
Good job guys! Thank you!
13/01/16
The parcel was picked up as booked, parcel was swiftly on its way and delivered sooner than we had anticipated. Noce to be able to send a parcel to Portugal with confidence and reasonably priced.
Thank you
13/01/16
Was really nervous about sending my wedding decorations over but I neednt have worried!! Absolutely perfect service. Boxes arrived at my parents without a dent the next day!
13/01/16
I was very pleased with the service,so easy and friendly.
I will use again, for certain.
13/01/16
Very fast and trustworthy service, 10/10 would use again.
13/01/16
A quick and efficient service
13/01/16
I was very happy with how quick and easy it was to arrange delivery of my parcel. And the companys they use to courier and excellent. The price was unbeatable compared to other websites and the speed of collection and delivery was very impressive. Will 100% use again.
13/01/16
Parcel sent originall by parcel force to Dubai address but returned 6 weeks later to me as could not find address. Parcel monkey sourced DPD at same price £18 delivered within 4-7 days as stated. They supplied the proformo invoice paperwork DPD did the rest. Will be using again. Tracking on parcel monkey did not work other to say I had made the order, shame as if it had worked would have made 5*.
13/01/16
There was no way to contact parcel monkey by telephone. I sent them an e.mail which they did not reply to. They cannot give you a morning or afternoon time frame which is unacceptable for companies these days. Their website is unclear and kept saying 75% complete. What does this mean?. When courier arrived at 4 pm he said I was lucky he was able to pick my delivery up as the assignment had been put in his colleagues box to collect and his colleague was on holiday and he saw it at the last minute.
13/01/16
Great thank you
13/01/16
Never used Parcel Monkey before, in fact Id never heard of them !
Found it to be a very easy and pleasurable experience simple, quick and straightforward
Highly recommend.
13/01/16
had a parcel to send, went online to parcel monkey and hey presto job done. Parcel collected and delivered so easy and simple.
13/01/16
Delivered my computer in one piece without damaging it
13/01/16
Simple and easy service
13/01/16
The pickup and tracking are top notch in the uk phase, once it gets to sa there is no tracking and it takes ages for anything to happen. Still waiting for the package to arrive
13/01/16
FOR A 48HR SERVICE TOOK FROM FRIDAY TO TUESDAY[ SO SLOW ]
12/01/16
Great service and efficient delivery. Product drop off at our local DPD store was quick and simple.
Would definitely use again.
12/01/16
Very good fast and efficient
12/01/16
Very impressed with the quality of service and the price. If I had to find any fault I would auggest that customers are advised of a time slot for collection of items.
12/01/16
DPD collected my parcel promptly on the agreed day and it reached the South of France and was delivered to my daughter within a day and a half!
12/01/16
Reliable and efficient, but more importantly cant beat their prices! Would definitely recommend.
12/01/16
I had to send a parcel to France and I was a little worried about the cost and of it getting there! I really didnt need to worry once I checked on the website and filled out the details it was easy and very inexpensive. Once the parcel was collected (on time too). I got regular up dates on its whereabouts and delivery time. It got to the recipient within 2 days.
12/01/16
An exception service from the start to the end. Online was easy and very quick, great communication and fast process. Parcels collected and delivered within time and dates specified. With exceptional speed and great service.
Will use again and again much faster, cheaper and easier than going to the post office.
12/01/16
From the ordering process to the delivery by GLS, the service was perfect.
12/01/16
Highly recommended 5 star
12/01/16
Second time i have used PMonkey to send my parcels abroad.
So far, so good. Actually, GREAT! No headaches, no delays, not a problem whatsoever!
Will use it more often.
Thanks Parcel Monkey!!! :)
12/01/16
Left instructions for item to be collected out of shed if no one was in never passed instructions onto parcelforce 2 days later still there
12/01/16
I dropped the parcel off locally at my own convenience. It was taken to its destination within the expected timeframe. The parcel got there in excellent condition. I would recommend (Ive used them twice now).
12/01/16
Im very satisfied with Parcel monkeys very affordable charges and they really did deliver within the short period promised! They saved me a lot of money from paying for excess baggage had I not delivered my stuff through them! I will definitely recommend their service to anyone that shops too much in London!😆
12/01/16
ok - but when told parcel will be collected between 8am and 6pm , that is a bind . He came at 3pm in the end , meaning i couldnt go out until then
12/01/16
Collected on planned day
Had a 5k box to be sent to Alabama
Arrived in Two days!!! Superb
12/01/16
it was quick and arrived safely. One negative would be lack of easy contact as I had problems printing my labels and could have used some help. But parcel arrived to USA in 4 days
12/01/16
Very smooth process, a large parcel was picked up from my home address on the same day as I made the booking and delivered as agreed within 48 hours.
12/01/16
The service was so easy to use and the fact that you can follow step by step where your box was was excellent.
12/01/16
Easy booking process. Excellent service. Parcel arrived promptly in South Africa.
12/01/16
I have now used them twice. Communication, service and applications on the website are fantastic.
12/01/16
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