We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
Parcels collected and then all delivered with minimum of hassle. Great service and will be using again in the future.
30/11/15
We arranged a collection on a Friday for Monday pick up but on Monday the Parcelforce website said not collected and despite chasing each day it did not get collected until the Thursday! I hope this is an isolated incident as we were trialling parcel monkey - we will do a few more trials to see whether they normally get it right!
30/11/15
The delivery comes fast and in time. very good service
29/11/15
Faultless simple service.
29/11/15
My honest review. I used Parcel Monkey to buy a Parcelforce 48 delivery and it was cheaper than the prices quoted on Royal Mail. Once it was sent, there were no confirmation/tracking emails, so I have no idea if it all worked perfectly or if the customer just hasnt complained yet. No news is good news, so *probably* great. Thank you.
29/11/15
Nothing wrong with service other than a should have had the package delivered for under £10 ..as quoted by..Royal Mail and which I had budgeted for not the £12+ For the same service. (Parcelforce 48)
29/11/15
This is the third year I have used Parcel Monkey and I am so happy with the service and have recommended them to all I know.
Thank you and will continue to use again every year
29/11/15
Spot on collected & delivered
So easy to use and excellent price
29/11/15
My parcel was picked up on the collection date and dropped off to its destination the next day,was a hassle free experience and would definately use this service again
29/11/15
I was very impressed...... brilliant service from start to finish and so easy . I will now use this all the time.
29/11/15
Very quick and easy to use service.
29/11/15
Website easy to use, parcel picked up promptly and delivered quickly to Cyprus. Would use again.
29/11/15
Parcel Monkey arranged exactly what they promised.
Prompt, courteous collection; fast, safe delivery; all at an economic cost.
Thank you.
29/11/15
i sent my parcel and they said its held at custom due to high invoice value and then i received a call to change to value and guy from PM said i will guide you and after that changing invoice as per his instruction , very next day he said your parcel is disposed off because you couldnt manage to sent an changed invoice time and its all happened in 12-16 hours , i requested the updated status of parcel more than 20 days ago and deadline finished in less than one day . Now they are not able of provide any sort of documentaion eg invoice and dispose off parcel they are trying to use the tactics of time pass , so i am not able to chased the status of my parcel in custom
29/11/15
I have never sent a parcel by courier before and I found parcel monkey very quick and a easy website to follow the instructions! ! Will definitely use again
29/11/15
The pick up was the following day. The delivery the day after that. My parcels went over 400 miles. I am very pleased. The only comment was no receipt given on collection.
Very happy with the price
29/11/15
I was really impressed with this service, prompt,easy to use and half the price of the post office! Will be using this service again 😊
29/11/15
First time using Parcelmonkey, my parcel was quoted as being delivered in 4-5working days. In the destination country, the parcel was held - no notification sent to either sender or recipient. Three weeks later after emails and phone calls, the parcel has been delivered (i.e collected by by the recipient). Very poor.
29/11/15
Sent a Parcel through this outfit to Sardinia 07100 from UK and their auto address system sent to wrong country, Over 1 month i was informed my parcel was back in the UK from Spain and it would cost me for the return and a admin charge, more than the parcel cost originally to ITALY or it was going to be destroyed in 1 month. Over £40 i paid in total for nothing, i feel ripped off and blackmailed for return of parcel, Parcel Monkey has no telephone number or no customer service their mistake and you will pay for it, Please be beware of that.
29/11/15
when parcel was over 2 weeks late I inquired where it was. After some dissemination parcel monkey admitted they hadnt collected. They had the sellers telephone number yet insisted I call the seller and them from abroad to rearrange collection. They then proved unwilling to help and unable to collect. These clowns cant trusted to organise a pissup in a brewery. DEFINITELY AVOID
29/11/15
Nice and easy, to do on the parcel monkey website. Very cheap. Chose Parcelforce to take my parcel. It was such a good service provided by Parcelforce would recommend using them again. Driver was very pleasant and professional, and one time I rang up to ask for the proces of my parcel, and the girl on the phone could tell me it was out for delivery in Australia that very same day.
29/11/15
Parcel Monkey charged arrived when they said they would, delivered in a timely manner & accurately charged for the service. You cant ask for more than that.
29/11/15
It was an awesome experience to use this international service, very easy to book online!!
29/11/15
Collected on a Monday 1.30pm arrived in Brussels lunchtime Wednesday, great service.
28/11/15
I find Parcel Monkey and Parcel force 24 very reliable and can book with confidence that my customers will receive their parcels on time.
28/11/15
An easy and entirely satisfactory process from beginning to end, with approriate e-mails to keep the customer informed - no hesitation in recommending
28/11/15
Very easy booking process - good carrier choices with prices shown - but you need to remember your password!
28/11/15
The parcel arrived without any issue and on time. Collection and everything went smoothly. I would definitely recommend this service, its very competitively priced.
28/11/15
Very good value and very fast service, my only gripe is that label relies on barcode and if your printer is not perfect, this may not be useable (drop off point said couldnt enter code manually - this may not be the case?)
28/11/15
Brilliant service everything went as planned no problems at all and on time service. Thankyou I will be using again.
28/11/15
picked up and delivered on time thats all i got which was what i requested thank you
28/11/15
Amazing price, super fast delivery!
Just would appreciate to receive some more tracking info, emails or text perhaps.
But other than that great service!
28/11/15
We have dropped off three parcels on Sunday night at one of local drop off points (Halfords) and expected the parcels to be picked up on Monday morning. The postage was for Europe and when we looked at the delivery times on the website it said 4-5 days delivery to that specific country. Therefore we were expecting the packages to be delivered by Friday/Saturday in that week. It was important to us that they get delivered on time as they were birthday presents for my nephews. On Thursday night (4 days after we dropped them off) we checked the tracking number and found out that our parcels havent been even picked up from the drop of point!!! Theyve been there since Sunday and nobody bothered to pick them up. After we sent them an email queering this they have told us that parcels will be picked up on the following day (Friday), which is too late for us. I just hope that my family receive these parcels now but and I will NOT be using this company again (massive let down!!!). The whole point of us using this company was to get our post quickly and safely to my family, but that hasnt happened yet!!!
28/11/15
Booking was easy, ***** proof and collection was unbelievably quick with no waiting in all day. Brilliant service
28/11/15
Reasonable priced overseas shipping however my parcel got picked up last Friday (20th November) with a 3-4 day delivery time it is now Saturday (28th November) and the parcel has not arrived. Not happy with this service at all the person st the other end urgently requires the parcel!
28/11/15
What a marvellous website parcel monkey is. I needed a collection, they gave me the cheapest quotes and before I knew it was booked and delivered within 2 days. Will use again for sure
27/11/15
DHL wanted £54 to send documents to Qatar 3-5 days delivery. Parcel Monkey found a company for £14.95 who collected on Monday and Delivered on Wednesday. Well done Parcel Monkey
27/11/15
no problems-easy to organise pickup and delivery-- fast service Thanks
27/11/15
Great service and so easy to do
27/11/15
I send a big and heavy box which was worth nearly £350 in UK back to 2013 ,unfortunately has been lost because I did not insure it they have not offer me any thing,I stupidly trust them again and send another parcel a bout 40 days ago and the parcel has not been delivered yet I keep contacting them by email, sending lots of different form and documents but they dont know whats going on. I would not recommend them better to pay a bit more but not having headache.
27/11/15
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