We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
I was surprised at how quickly the courier arrived to pick up my parcel. All arrived safely and on time.
01/12/15
very efficient and speedy delivery
01/12/15
No issues........
01/12/15
The pick up was excellent, however my parcel arrived teared at destination.
01/12/15
Quick easy efficient thank you
01/12/15
After getting quoted a ridiculous price to send two small parcels to Oz with Royal Mail, I thought I would shop around. I came across Parcel Monkey and the quotes I got were almost all less than half my original quote. Being from N.Ireland some of our posting options were limited but we got sorted eventually. Instructions were clear and easy to follow, printable labels and customs declarations etc.
I was able to track the parcel the whole way and was received by a very delighted brother less than a week later. Very happy customer
01/12/15
Parcel sent to Switzerland. Saved some money and arrived on time. On line help was clear and helpful.
01/12/15
Really straightforward. All as described. Received as expected. Will use again. Good reasonable prices.
30/11/15
It all happened smoothly. The parcel was collected the next day and promptly delivered via Parcel Force.
Cheaper that the gpo.
30/11/15
Will use again and again
30/11/15
i was completely satisfied with the speed of delivery to spain with updates and also how easy it was to send
30/11/15
Very good parcel service.
30/11/15
We were worried as had to get documents from UK to Barbados quickly. Definitely recommend Parcel Monkey - they did it!
30/11/15
No problems from beginning to end!!
30/11/15
Cheaper than Parcel Force (despite being a Parcel Force service). Took 4 days from drop off at Post Office (lunchtime) to delivery.
30/11/15
Easy to use website, simple to compare and good communication. Will use again for sure.
30/11/15
Highly recommend for the busy individual fast response collected and delivered parcel not a bad price too
30/11/15
I sent a parcel worth £500 and decided to take out the insurance they offer to be on the safe side. It backfired! I provided clear pictures of the damage and they want more and more. My customer has had a refund, but wont give me the damaged goods back (not that I could do anything with them) and parcelmonkey have refused to pay out. AVOID AT ALL COSTS!!!!
30/11/15
Prompt collection and prompt efficient delivery to Malawi
30/11/15
EXCELLENT ALL ROUND SERVICE TO NZ
30/11/15
Process quite straightforward. Had a bit of difficulty printing label, mouse click didnt give me a print option had to use a keyboard shortcut. Tracking parcel when it had been picked up from drop off point was a little confusing as the message said it was being returned to me when in reality it was on its way to the recipient
30/11/15
I have used Parcel Monkey 2 or 3 times now and they do an excellent service.
30/11/15
The driver was prompt with their colleciton time, in fact arriving a few minutes early and waiting until it was the right time. The tracking was good and my parcel arrived at the destination a day earlier than their estimate.
30/11/15
Great service no queuing at post office pick up next day
30/11/15
Couldnt ask for a better service and price.
thanks
30/11/15
Wasnt expecting it to be in Australia so fast. Signed and delivered in7 days.
Excellent service.
30/11/15
Courier came pick up parcel exactly on the day I was told.
Updated tracking info every day, even more than once.
Delivered in 5 working days as promised.
Parcel arrived without any damage.
Happy with service ParcelForce. Thanks a lot
30/11/15
Easy to book online and print out relevant label. Collection as agreed. Slick and efficient service all round.
30/11/15
I cannot fault my recent use of this service, booked my slot, parcel picked up when they said and delivered in 2 days from the UK to France !
Parcel Forces tracking was excellent - so all in all, i was over the moon.
30/11/15
They even confirmed courier was en route to pick up - when they had not secured one at all.I was really let down
30/11/15
Easy to order, competitive price and quick delivery.
30/11/15
Parcel collected and delivered on time, very polite and courteous service.
30/11/15
Easy website good prices efficient service
30/11/15
Apart from a hickup on the collection day,the collections chap must have knocked on the door rather than ring the bell and we didnt hear him and so the result of that was we had to drop the parcel off at the depot. So drop off at local depot 1pm Monday 23 Dec parcel delivered 10 am Friday 27 Dec. Very easy to track and one extremely happy son....it was his christmas pressies. Very good service.
30/11/15
Great service - cheaper than the alternatives and a convenient drop off point
30/11/15
Really easy and fast to set up my delivery. Good prices, really happy with the service.
30/11/15
Quick,Hassle free. Low cost delivery by DPD. Will use the service again.
Prices on Parcel monkey are at least 50% cheaper than Royal mail or other service providers. Highly impressed!
30/11/15
Every year we send two boxes of Christmas Cards and Calendars to our homes in Malawi. We have used Parcel Monkey for the past two years and they have always arrived on time and in one piece, something which doesnt always happen out there. Im going to try a delivery to my niece in Mongolia next!
30/11/15
After being promised that everyday a parcel is going to be collected between 8am and 6pm, I was getting into work everyday for a week an hour early and staying an hour late in hope that Parcel Monkey may actually turn up and collect this parcel. I messaged them everyday using their help line and a different person everyday said that someone will be collecting it and they were in the area and just down the road so should be with you soon. We are now a week later and this parcel is still in my office. Definitely will not be using this terrible service again.
30/11/15
Easy to book. Tad expensive for what you get. I expected the next day return but it was 2, which was a bit worrying. Also no notification on picking up or the parcel had been delivered.
30/11/15
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