We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
Very efficient easy online booking
04/12/15
Worked well - only downside delivery was not made in 2 days as stated on the website. It took 4 working days. Otherwise great.
03/12/15
I sent parcel to India worth £95 iPhone on Friday VIA DPD £18.99 1 kilo. They sent it over the weekend. Now in India they open parcels and value it. Even if your parcel says as a gift; customs charged them custom tax which cost them around £23 (not happy) Gift upto £100 should not have any custom tax. Aramex India shipper charged them £23 which was absolutely disgusting.
They did not come back to us and they were con. If you want to send electronics item to India please sell it here on ebay and send them cash via Paypal or bank transfer which will be a lot cheaper.
Conclusion: Parcel Monkey were great giving me cheapest courier hence 5*. Others were charging like £36 even £56 Indian tragedy was not fault of Parcelmonkey or DPD
Regards
03/12/15
You did good but in hindsight, due to a flat rate, it was 60% cheaper to send small parcels with Royal Mail. Good for bigger parcels. Will use again.
03/12/15
Great service at an excellent price. Collected on time , rare for the highlands, and delivered in timeframe given.
03/12/15
Great Fist Class
03/12/15
Excellent quick delivery and being able to track my parcel is great. No complaints
03/12/15
My parcel should be despatched in 3 to 4 days now it is day 9 and still waiting on delivery. This is what I have found on there web page: We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way.
03/12/15
quick service my only qualm is that you cant pay via paypal :)
03/12/15
I use parcel monkey regularly and they are always timely with collection. The drivers are very helpful and polite. I would recommend this company.
03/12/15
The site is great! very quick and easy to arrange collection and delivery, whilst giving you multiple options for courier services.
03/12/15
3 star because on live chat someone apologised - would have been less. Collection booked on Sunday 30th Nov - Parcel Monkey had it all over its website that if I booked in the next 11 hours collection would be for Monday. I booked, paid, printed off a customs doc. Waited in on Monday, and then Tuesday. Called my usual Parcelforce couriers on Tues evening to collect the parcel and get a label at the depot for the consignment. Parcel was taken but returned on Thurs by Parcelforce because no job had been booked by Parcelmonkey. I double checked everything - yes paid. I log in to my Parcelmonkey account to double check there is a record of the job - yes but oh error contact us. Live chat reveals that the parcel had missed the deadline for that days collections. What??? Apparently I should have checked my parcelmonkey account, like one checks an email account - every day just in case there is a message. NO! Why doesnt Parcelmonkey send me a quick email to alert me of a problem that THEY have created? They email me a job booking and a customs doc. Could they not email me a refund of payment since they were not going to book the job? That would have alerted me - lets face it Parcelmonkey should not have been keeping that payment as they were not going to be making the collection. There were 11 hours left to book for a Monday collection according to the website... Why doesnt Parcelmonkey just book the job so that at least a courier comes, albeit a bit late that would have been better than nothing at all. Not happy. It is rebooked 5 days late for transit to Switzerland - Ive had to apologise to a customer, spend time on the phone and live chat sorting it out - write this review so that Parcelmonkey improves the service/for the benefit of other customers - and the parcel is still by my feet as I write.
03/12/15
From uk to Spain, two days quicker than expected. Email day before delivery and you can change day of delivery if required. Great service at a great price, thank you.
03/12/15
I will defiantly use these guys all the time now. Fabulous price and real quick delivery to Canada. Staff were very polite and friendly :)
03/12/15
Thank you quick delivery
03/12/15
Package was supposed to be delivered in 3-4 days with DPD Pickup, its already been a week and no sign of package (phoned the recipient to check). Tracking now has been updated to state delivery delayed because issues with the address (!): its the same address Ive already used dozens of times, absolutely correct and clearly stated on the parcel. Tracking info (quite detailed) doesnt even show the destination city, the last location (and closest to destination) was about 200 km away. Support not easy to get in touch with, and dont have a clue anyway. Much disappointed with the service, not using again.
03/12/15
sent a parcel 6 days ago and customer has not received was to be 48 hrs
03/12/15
I use this website often to send small parcels to Singapore and I have never been let down.
03/12/15
Brilliant service as discribed would highly recomend
03/12/15
It was a good service
Instructions were easy to follow and the parcel was collected on time
It delivered within 4 days as expected so that was great
Would use again
03/12/15
I send a parcel to India as a gift, through parcel monkey , which was to reach in 8 to 10 days, but it reach after 25 days, after that the agent in India ask for more money from reciepent saying as a custom duty , as for me there where no dutyable items, if so then the parcel should have not been accepted, all the items were mention in the invoice, but we still aggree to pay custom duty,sometime later they ask us to pay broker fees, when ask to parcel monkey why that, they said it was goverment fees as ask to my reciepent in India ,that the agent in india are asking more money there are no such fees by Goverment complain to parcel monkey, they say you have to pay that fees,i think that is not right, I payed parcel monkey to deliver my parcel , why i have to pay broker fees to release the parcel, if so they should have mention it before complain to them many times ,but they say that i have to pay or the parcel will be dispose off I think this is just money making buisness and cheating peopple
03/12/15
Great service and always appears to be cheaper than the other parcel delivery comparison sites if your sending stuff abroad its a no brainer Royal mail wanted over £300 to send my parcel £only 80 with Parcel Monkey and a faster delivery service at that.
03/12/15
I booked a DPD parcel service to send a package to China through ParcelMonkey on 19 November, the driver picked up the parcel together with invoices on the day. A week later I was contacted by ParcelMonkey to regenerate the invoice, so I did. Two days later I was told that the parcel would be returned to me, because there were no invoices. Further more I was told that I would not get refund of £47 because I agreed to the terms and conditions for not being refund because the parcel is returned. I was very confused, the parcel didnt get anywhere, and the invoices was lost, not of my fault, and I dont know where the parcel is and when it will be returned until this day. I checked DPD tracking message, only was informed that it was at their Birmingham depot. Very disappointing experience, I sent the parcel via courier for a fast service, but 2 weeks later I dont even know where the parcel is.
03/12/15
no problems, do delays
03/12/15
Parcel collected in UK and delivered in Italy within the time promised - very efficient and extremely cost effective.
03/12/15
Smooth process parcel delivered on time to Europe at a good price which included insurance.
Dropped my parcel off at a local shop. I didnt realise this process existed and was so convenient.
03/12/15
Wanted a courier service that I didnt need to have paperwork on the package to be collected as the courier would bring it with him, and it all worked perfectly.
Very happy with the service and woud definately recommend and use it again
03/12/15
Did what it said it would do. No delays , no excuses. I wouldnt hesitate to use this service again.
02/12/15
Parcel monkey was good but the company, Royal Mail and Parcelforce Worldwide put forward got the item to USA smashed to pieces! Now all the hassle of claiming plus a very disappointed person both ends.
02/12/15
Parcel collected on time. Tracking appeared to be working for two days then no updates ,parcel delivered 2days later,message emails no replies.
Annoying to say the least. May think twice next time!
02/12/15
Amazingly simple to use service. Saved me a lot of time and hassle searching around. Many thanks!
02/12/15
I used Parcel Monkey to book a DDP pickup delivery for a parcel that I sent to Germany. The price was great - a quarter of the cost of ParcelForce - and sending it was convenient as I just dropped it at a local newsagent. The tracking didnt work on the Parcel Monkey website but I found that I could track it OK on the DDP website, with frequent updates on the progress, and the delivery only took two days.
02/12/15
It has been second time that i have waited for the courier to come and pick up the parcel. However, no one turn up and keep rescheduling. It was happened on Monday as i had cancelled my works and waited for parcel to be collected. Then i asked customer services and they said they cannot guarantee for the precise collection time and asked me to reschedule again. So, i did reschedule for Wednesday as they are not free on Tuesday, But guess what? No one is coming to another courier! This is the worst delivery services that i have ever encountered. For this 2 days, i had wasted my time and works. This is outrageous! Keep away from this company as it is ENTIRELY NOT RELIABLE!!
02/12/15
Parcel monkey are so easy to use. Never had a problem and been using them for a few years now to send parcels. Highly recommend
02/12/15
Used Parcelmonkey on a number of occasions and found the price and service to be great value for money. Easy to see where your parcel is within the delivery process and any quiries I found the web chat service helpful. Parcels sent to Australia.
02/12/15
Very fast and easy to use website. Company are brilliant..Thanks
02/12/15
This is my first time using this service but I will be back.
Simple to navigate, easy Instructions, efficient service & constant updates.
All in all. Brillant
02/12/15
very smooth and on time service
02/12/15
Great website, courier collected on right day and delivered next.
Parcel monkey is much cheaper than Parcel2go when adding insurance to order.
02/12/15
Super speedy easy ordering, collection, tracking and delivery with dpd through parcel monkey. Very recommended
02/12/15
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