We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Half the price of parcel force and they picked up the parcels 1 hour later
19/01/16
Quick easy and very good price what more could you want will defiantly use them again and recommend to friends.
19/01/16
My parcel was not collected on the day it was supposed to be. I had no message to give me an hour slot as indicated. The parcel is moving very slowly to its destination. Would not recommend.
19/01/16
Fast pick up and delivery at a great price. 4 stars instead of 5 because box was damaged en route (even though sturdy and well taped) and some of the contents were dented. Online tracking not updated regularly enough although that depends on the courier rather than Parcel Monkey.
19/01/16
Excellent service, item collected and delivered on time.
19/01/16
Always use parcel monkey for packages. Very economical and easy to use. Enough choice to enable the right package to be chosen
19/01/16
I chose to send with one of the big 2 courier companies booking through parcel moneky. I saved money versus going directly to courier. A quick simple service and my parcel arrived in Mexico within 3 workings days
19/01/16
very quick, cheap and efficient
19/01/16
I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE EVER! IT IS ABSOLUTELY **** AND LOOK FOR AN ALTERNATIVE! YOULL BE MUCH BETTER OFF!! I most likely would never use parcel monkey ever again. Completely wasted my time on both days that the delivery was supposed to be delivered as if I dont have a job have to sit around all day with no window of delivery. The online tracking was absolutely **** as it never worked to track my parcel even though all the information was entered correctly. This standard of service is probably the worst i have ever encountered and would never use this service again. Also after calling the UK from Spain which is expensive enough there was no resolve as they cannot do anything about it. what is the point of saying contact parcel monkey when they did no respond to any correspondence and then contacting dpd that did not help with the situation either. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE EVER! IT IS ABSOLUTELY **** AND LOOK FOR AN ALTERNATIVE! YOULL BE MUCH BETTER OFF!!
19/01/16
Website is easy to use and appears to give clear and concise directions for labeling the parcel. However, with DHL/Parcelmonkey overlap we had a problem, and the DHL guy said this happens all the time with parcelmonkey. DHL require TWO copies of the "Invoice" (customs declaration) and the they also require the printout that says on it "do not attach to parcel" and, as far as I remember, does not feature in the user instructions, or at least does not say you need to hand this to the DHL rep on collection. When the collection occurred I was working way and my wife had to deal with it - frantically looking for the required bits of paperwork. I think the DHL guys comment should be looked into...does this happen all the time?
19/01/16
Hassle-free website and competitive prices
19/01/16
24h delivery for a third of the cost. Have used them twice now to send up to 30kg of Daughters belongings to Uni. Its much cheaper than driving (and more environmentally friendly)
19/01/16
Great fast service, will use it again..no.1.
19/01/16
After the item had been delivered, Parcel Monkey charged me an additional £4.39 for what they said was additional weight. I weighed the item three times before placing the order and it definitely did not weigh more than my stated weight. They took the money from my card without letting me know in advance. I certainly will NOT be using Parcel Monkey ever again and will ensure none of my friends or relatives do either.
19/01/16
customer service was friendly but 0 helpful, trying to another courier for 2 weeks now, still ongoing.....
19/01/16
I found this very easy to arrange And parcel was collected next day with no problems. Will definitely use again.
19/01/16
Parcel is still here parcel monkey. Pick up guy didnt knock door properly. Also no phone call. Disappointing!!! Didnt get a decent time window either. 8 till 5 is just ridiculous.
19/01/16
4 parcels sent at the same time, all arrived at different dates, 3 parcels handled very roughly, one completely wrecked and clearly been opened and parts missing, open and items hanging out on 3 sides, handling was by parcel-force. unacceptable.
18/01/16
Good value and all collections and deliveries on time
18/01/16
Title pretty much says it all. Would use again. Very competitive pricing from looking at a few sites.
18/01/16
Faultless, used Parcel Monkey 4 times in quick succession and perfect every time, not going anywhere else anytime soon
18/01/16
Very good reliable service thus far - used a couple of times and very impressed
18/01/16
Great. Website tracking of parcel bit confusing but can tracked using carriers website.
18/01/16
My parcel, which was being delivered to someone in another country has NOT been delivered to the address that I asked for, so now I have the hassle of trying to find the parcel, even though I dont live in that country and the embarrassment of having to apologise to the recipient for their lost goods.
18/01/16
Really impressed with this company, I got messed around with inter parcel 4 times I waited in, and they never showed. I ordered a pick up with parcel monkey and parcelforce they picked it up next day, and delivered it within two working days, I would recommend this company and I will be using in the future.
18/01/16
Would recommend.
18/01/16
sent two packages for a much cheaper price from Scotland to Wales and they arrived on the second day. I could track the parcels every step of the way. Superb!
18/01/16
Thanks for the opportunity to share my experience, which has been disappointing to say the least. Parcel Monkey as a facilitator is fair enough, it works out cheaper but you are still reliant on the appointed courier providing a good service and in this instant they havent. Who would you suggest is responsible for the provision of this poor service, you guys as the people who Ive paid, or the people providing me with the courier service? - 4 days late, 5 phone calls later - still no package and no offer of compensation.
18/01/16
Iv got to be honest. The name made me think, "omg you cant be serious ". But I had a drone worth alot of money my mate built in Liverpool and you guys collected it from his door and delivered it to my door in Somerset in 48 hours. Excellent service! Bloody brilliant! The driver brought it up the stairs to my flat door and he was really nice and polite. Im recommendin you to all my mates and I will definitely use your services again. 5 stars from me. Id put 20 but couldnt😉 thankyou for looking after my parcel and not ripping g me off like bloody every other postal service! Happy 2016 Parcel Monkey😀
18/01/16
Late delivery of Parcel. Parcel then arrived minus two items. I paid for insurance however as I didnt take a picture of the item before it was posted and once it arrived I am now not liable to claim. The parcel was left on the doorstep without a signature. I will never use this delivery company again!
18/01/16
Hasnt even arrived yet and parcel monkey asking for a review.
18/01/16
good fast quick simple
18/01/16
Great service - good prices - easy
18/01/16
great service, is easy peasy
18/01/16
Highly recommend
18/01/16
I am really upset about my parcel I sent from my address in England to be delivered to my home address where I am now living in Paris. I ordered it through Parcel Monkey but the courier is DPD. I wish I had checked the reviews for DPD and not just Parcel Monkey before ordering as they are terrible. Parcel Monkey has a responsibility to its customers not to employ such an awful courier. It contained my Christmas presents so has both sentimental and a lot of monetary value. It was supposed to be delivered on the 7th January. It made it to France but then was recorded as undeliverable for no reason. (We have a concierge in our building who is there at all times to receive parcels) I have had no update via phone, email, or any other contact method to explain why it was undeliverable. It was apparently returned to sender over a week ago and yet I have had no further update and no idea where it is. At this stage, I just want it to be returned to my original pick up address so that I know it is safe and hasnt been lost. This is the first time I have used this service so it is incredibly disappointing.
18/01/16
The online process was fairly easy, printing off the labels was easy. Then I get to the day my parcel was due to be picked up and it just said "you are due for a collection" so I look on the website and it just says a courier will come between the hours of 8-6pm!!! This is just ridiculous! If I had known that which wasnt mentioned during booking I would never have gone ahead with it. How can you not give a rough window of when it will be collected??!! So I waited, and waited and waited. I missed a day of work and had to get my daughter dropped off and picked up from school and the courier never showed by 6:15pm. Angry and Disappointed is an understatement!! I will never use Parcel Monkey again. I am now currently waiting for the finance team to contact me so I can get a refund (3-5 day wait btw) In the meantime I will have my parcel sent with someone more expensive but reliable.
18/01/16
After booking a collection, the courier never turned up - after speaking to their customer service team, was told that Parcel Monkey didnt even pass them the details.
18/01/16
Competitive service
18/01/16
My package was delivered very quickly and safely, but the tracking page was next to useless for me as it didnt update often and displayed cryptic messages about the status of the package rather than anything I could use to determine where it was and when it would arrive.
18/01/16
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