We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,685 reviews.
I have had endless problems with trying to clear my parcel through customs. Nominated couriers are trying to charge £140 duties and vat on a gift item valued at £200. This is not even an item being sold into destination country. The nominated supplier DPD is mischarge-ing.
07/12/15
Paid to have a parcel delivered via a tracking service. Parcel Monkey are unable to track it past a London Depot. They have offered me my delivery cost back and have apologised for my lost parcel! Surely that is admitting liability. I would strongly recommend you use another company unless you wish to be left out of pocket! Customer service very limited. All has to be done via web chat with no continuity or documentary evidence.
07/12/15
Never have any issues when using Parcelforce through Parcel Monkey. Needed to change collection date which was easy to do with no extra charge.
07/12/15
Great collection and delivery as usual
07/12/15
Use this. You wont regret
07/12/15
inexpensive and great sevice
07/12/15
Parcel collected promptly, by courteous courier from DPD. Arrived in Berlin 4 days later. The contents of the original parcel had been transferred to another box, despite me using a rigid and sturdy removals carton. The recipient of the parcel complained that the clothing inside the box was damp, and shards of glass everywhere. The courier(s) had removed the damaged articles and simply transferred the contents to another box. The parcel arrived badly damaged, with a huge split down one corner. Despite insuring the contents, Parcel Monkey demanded proof of damaged items and proof of cost. I had thrown my shopping receipts away prior to sending the parcel.In light of this, they are refusing to compensate me. I will not be using their services again...
07/12/15
I had booked in 2 deliveries, both collecting in London and delivering in Scotland the following day. These were booked in a week apart. Both were collected around 4:30pm, meaning theyd already be leaving London late for a next day delivery and as suspected, neither of them arrived on time. Both parcels ended up taking 48 hours, when booked on a 24 hour service. Both parcels fulfilled by ParcelForce (aka ParcelFarce)
07/12/15
After confusing time registering on set up, excellent service and would definitely use again and would recommend
07/12/15
Very easy to open an account. Options clearly set out.
easy to track shipment
07/12/15
Still no idea where the parcel is, 2 weeks after dropping it off at a local shop. Only going 50 miles from Sutton to Reading. No communication from Parcel Monkey about it, have had to complain via the website, still nobody has been in touch to resolve it, although I have asked for a phonecall several times. Shocking customer service from both them and DPD, the courier. Wont be using this service again.
07/12/15
Easy to use website and excellent drop-off centre
07/12/15
I sent a parcel to Holland and it got to my son in 2 days! Far cheaper than using Royal Mail, tracking facility and very local drop off point. Couldnt be happier, will always use Parcel Monkey from now on and would highly recommend.
07/12/15
I had a collection on Friday, today is Monday at 17.00 and I`m still waiting for the collection... I took the day off from work and I loose it.
07/12/15
We never ordered anything nor [fortunately] received anything from you. I hope whoever did order whatever it was got it and paid you for your services. It sure was not me!
07/12/15
Finally I found Parcel Monkey after spending a fortune on sending parcels.
Collection next day as expected and very quick hassle free delivery.
Now I look forward to send Christmas parcels. Thanks.
07/12/15
Delivered faster than I thought
07/12/15
would not hesitate to recommend Parcel Monkey.
07/12/15
Great and trustworthy service in an affordable price! Was happy with the service recieved
07/12/15
We send 1/2 items a week, no problems yet in some months of use
07/12/15
Have been using Parcel Monkey for a couple of year but this year the parcel picked up Wednesday in England and arrived in Australia following Monday, amazing service Thank you.
07/12/15
decent service. would be good if thered been a clearer time window.
07/12/15
The parcel was collected at the time stated on the message, and was delivered a day earlier!
07/12/15
I used the online system very easily, booked pick up and delivered safely and on time!! I will be using this service always from now on :)
p.s. mahoosively cheaper and easier than other national services
07/12/15
An easy and pleasant experience.
had to look for the labels though.
other companies send them through.
07/12/15
Went on PM to find cheap solution for a package i wanted to send, prices was cheap and service was fast
07/12/15
generally very good service from Parcel Monkey but let down on 2x ocassions by Pacel Force not collecting on time and delaying parcels by another day or two - you need to convince more companies to allow same day collection bookings
07/12/15
Parcel Monkey have an easy to use webpage with clear instructions. They kept me informed via email, and their pick up and delivery of my package from London to Doha met all expectations and time frames. Would definitely use again and recommend to others.
07/12/15
No complaints really, they picked up the parcel when they said they would and it arrived in Europe two days later at the time they said it would be delivered. Reasonably priced too for the size of parcel. Would definitely use them again.
07/12/15
Collected on time, fully informed during shipping and e-mail let me know the 1 hr delivery window on day of delivery. 1st Class.
07/12/15
My parcel was delivered in a timely fashion, therefore, Im satisfied with their service. I would definitely recommend them to potential customers.
07/12/15
Provided a great service and easy to use
07/12/15
Really happy I chose parcel monkey. Good value when searching best price and the system for organising postage label very easy to find and access. Very smooth
07/12/15
Very pleased with the profesionalisam of parcel monkey from start to finish and I would highly recommend this company to anyone......
07/12/15
Very pleased with this service, it was cheaper than going by the services own web site, the parcel was picked up as stated and delivered before the expected delivery time. Excellent would recommend unequivocally.
07/12/15
I currently use parcel monkey at work to ship out orders. So when it came to sending one of my own parcels I sent it just the same. Its incredibly easy to enter the details and create a collection for delivery. I always use the same delivery company and its usually always the same person, so I know who will be turning up. Theyve always arrived at their destinations on time and in the same condition they were sent. You get what you pay for with parcel monkey, and Ill continue to send my parcels through them.
07/12/15
The tracking information was excellent, and the speed of delivery impressive.
I know the parcel was delivered on Friday, but the tracking does not show that yet (Sunday).
07/12/15
Absolutely amazing service, quick, easy and reliable to use.
06/12/15
The lady packed the thing so badly i bet it had everybody laughing , I wish I could post pics of this .. but it arrived fine ,, you did a great job , thank you ,,,
06/12/15
Sent out around 10 packages, was easy would recommend
06/12/15
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