We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Only used once, but it was a very good service and I look forward to utilising more in the future.
01/03/16
Very good service
01/03/16
Ive used parcelmonkey twice for a delivery from Sheffield to south of france and both times the cost, speed and service has been excellent.
01/03/16
Brilliant highly recommend service, simple and easy have recommended to many people to use. I will continue to use . Thanks
01/03/16
Helped me find the cheapest and quickest way to send my package to Mexico. The paperwork was easy to download and print and made things less complicated for me.
Tracking was easy too and everything went as planned.
01/03/16
Up until now I have had a fantastic experience with Parcel Monkey, however on this occassion my parcel was not collected and I was not notified as such at all. It was only upon going down to reception 3 days later I realised it had not been collected. I then attempted to reschedule and was told I could not do so and had to contact customer services. Upon trying to do so I could not locate a contact number, very frustrating considering the delivery was urgent and I had pay for next day delivery. I spoke to someone on live chat who rescheduled the delivery, however I still received no explanation and was told despite the mistake that my delivery could not be guaranteed before lunch time as my suppliers are awaiting this delivery before sending out a shipment. Instead I was given a standard response that all deliveries are between 8 and 6pm and they recommend someone stays around until the parcel arrives, completely shoddy personalised solution to my complaint considering the inconvenience and failure to deliver a paid for service. Essentially when it works it is fantastic, however when something goes wrong the customer service isnt great and your parcel will be very delayed
01/03/16
got the parcel from one side of the world to the other in 3 working days!
01/03/16
Prompt collection as promised. Thank you
01/03/16
Went on-line, booked, paid, it was collected and delivered as expected.
What else is there to say, they done their job :)
01/03/16
Was quite an easy process. Did have to chase them for a label once paid as never got one. Collected package from house as they said would. Couldnt give you a time of collection - so unsure as to when they would collect. However was earlier in day and the driver picked up - put some labels on and away it went. Would use again! Wasnt that expensive either.
01/03/16
ok Great 10 / 10 is ok I like it No problem at all
01/03/16
Did everything that you would expect, and made the process quick and easy! Thank you!
01/03/16
very happy with the service will use again and recommend it to all people
01/03/16
Parcel Monkey offer the best prices on individual shipments to most countries. Easy to book on line and then just wait for the courier to collect the parcels. Far easier and cheaper than any other way to ship.
29/02/16
I have recently used Parcel Monkeys own air service to Israel and everything has been done as promised, quick, inexpensive (in compare to others...) and arrived in one piece. Would recommend.
29/02/16
Options of collection from house or take parcel to drop off point. I elected to utilise the drop off point as this was the only option for the courier I chose. The whole operation went smoothly and efficiently and at a price lots less than going to the Post Office. I chose to utilise the DPD option as DPD are very efficient, provide a delivery time slot and text the recipient with updated information. Ive used Parcel Monkey in the past with Parcelforce with similarly efficient and cost effective service.
29/02/16
Great price,great service.
29/02/16
I had arranged for my parcel to be collected today but when at 7.30 PM i still had not had my parcel collected i got in touch with parcelmonkey who were unable to explain why, nor where they able to allow another pick up time to be specified. It had to be a whole day - and they furthermore informed me that had i not told them that my parcel had not been picked up they would not have known!! In no way did they attempt to make up for the terrible service.
29/02/16
I did not get the DPD labels
29/02/16
Good price and speedy delivery
29/02/16
okokokokokokokok
29/02/16
excellent service price for small parcels a little high
29/02/16
Extremely pleased with fast efficient delivery will use again thank you and good price too
29/02/16
Use ParcelMonkey....they are a much better alternative to Parcel2go.
29/02/16
Does what it says on the tin
29/02/16
parcelforce 48 booked parcel left and actually was delivered the very next day great servce cheaper than paying in the post office and no hassle as i left it in the porch :)
29/02/16
Everything from the booking to pick-up was was spot on. Definitely would use again.
29/02/16
This company is excellent on time and very helpful
29/02/16
I needed to send a parcel by a courier, so I used Google and Parcel Monkey came up. I put the weight and dimensions in and the price came up. It was cheaper than any of the others. They came to collect the following day, and the day after collection, it was delivered by 9-15am. You cant get much better. I will certainly use them again.
29/02/16
It was great, easy to book and everything was picked up and arrived timely. I dont give him five stars because they dont tell you what time your parcel will be picked up so I had to stay nearby between 9.00 - 18.00 which is the range they give you
29/02/16
The only feedback I could give would be that it could be useful if, even on the day, we could be emailed/text a smaller time-scale (e.g. between 12-2, in an hour, after 4pm etc) that they would be coming rather than "between 8am - 6pm."
Besides that there were no issues, everything was great, and delivered quickly.
29/02/16
Easy service and although only online contact, the customer service in fixing (my) mistake was great.
29/02/16
"did what it said on the tin" performance excellent
29/02/16
I booked Parcelforce through parcel monkey, at first it was great, they collected the parcel within a few hours. I paid for the 24 hour express service. It was going to a little island just off Scotland, so I checked to see if this postcode would take longer, it said nothing. Next thing I know, it wasnt delivered after 1 day, nor 2, it took 4 days to deliver! Absolutely fuming I contacted parcelforce to find its a postcode with an extended service. They would not refund me and said its down to parcel monkey as the service was booked through them. Never again!
29/02/16
First time on a courier parcel site - easy to use, great prices, parcel shipped with ParcelForce to The Netherlands, it arrived quickly, no problems. I would certainly use this service again.
29/02/16
My parcel was ment to be delivered 48hrs by parcel force on monday its now been a week stilt no parcel delivered to person
29/02/16
Cant falt this company.
29/02/16
I am so disappointed I send my to Paris 2 week Ego is not receive it verry bad
29/02/16
i have used these a few times no with no probs at all
29/02/16
Nice to have a means of comparing available postal services. Pretty easy to use.
29/02/16
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