We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Parcel tracking is the worst I have had but parcel did reach on time. It was very difficult to track my parcel as your website had no tracking information and I had to work it out that parcelforce just delivered to Norsk depo. Norsk website tracking was awful.
22/05/16 by Ali
Good choice of delivery options with prices and easy to book and use. Only drawback is that it is not made clear when booking online that you have to print the label that has to be attached to the parcel and that this is sent by email . Website implies that the label will be provided and attached by courier.
22/05/16 by DAVID M
The pick up was on time on the day arranged, easy to book online
22/05/16 by Di
The only issue was that they said theyd email me the outrageous details within 30 minutes and never did. I had to log into their site and download them
22/05/16 by Customer
What can I say about parcel monkey, well to start it doesn’t get its name for nothing, I think it is actually ran by monkeys, although I do think that is a slight insult to monkey. Shipping the parcel was quick and easy however, once it went missing the support staff were the most incompetent people I have ever had my misfortune to deal with. 4 months of repeated emails, miss information, and all out lies was all I received from them. After many attempts, 2 court letters, involvements of ADR companies and official complaints to citizen’s advice, trading standards and with no useful information coming from them, I finally managed to retrieve my parcel with the help of DPD who were very useful. All I can say I beware of this company, dig deeper into your pockets and go to a reputable shipping company, you will save yourself a lot of stress.
22/05/16 by Matt G.
Everything works as it should
22/05/16 by Customer
never doubt this service
21/05/16 by rwn humber
Quick and easy to do. Came early in the morning as said they would.
21/05/16 by Customer
A+ good hassle free service.
21/05/16 by warren
Sent a parcel to Taiwan, got there in good condition within 4 days. No complaints.
21/05/16 by Customer
Easy, well priced service .. Wouldnt hesitate to recommend
21/05/16 by Ruth
Awesome service!
20/05/16 by Customer
Quick, simple, good choice. and efficeint
20/05/16 by Ray
good service, but not really clear where I was supposed to leave the parcel
SK
20/05/16 by SK
Courier never turned up for 2 days in a row, unable to speak to anyone directly on the phone and there was little help in the form of sorting out the problem. Currently still awaiting collection of my parcel. customer service could only state the following, 2 days after booking the service "apologies but we do not have the information yet as to why the collection is delayed"
20/05/16 by Sameer Ghai
This was supposed to be a simple collection. On transfer of the data the collection adress was changed. I had to chase the collections to inform them of the correct collection point to avert a potential mishap. This needs to be looked in to the passage of info from one company to the other and the whole adress changes. What do I do next time phone the third party to confirm they havethe correct details .
20/05/16 by Customer brian
Plates arrived more quickly than my customer was expecting. Arrived safely with no damage.
20/05/16 by Customer
Excellent communication, given a one hour time frame for pick up so no waiting in all day. Speedy delivery and parcel in perfect condition.
20/05/16 by Customer
Great way of sending parcel abroad. Dropped parcel at local shop and delivered a few days later with an notification of an hour slot for delivery.
20/05/16 by GN
Within a week to Greece with Parcelforce 5 stars guys
20/05/16 by Bathrooms at Source
Excellent so far but I am still waiting for delivery here in Spain. Due from Seur on Monday 23rd.!
20/05/16 by Customer
A very good service
20/05/16 by David Evans
Great service great price will use again
20/05/16 by jonathan
I do not know what can be said beyond the allotted courier collecting the dispatch from a location in the UK and delivering it to my address in France as expected on this occasion.
20/05/16 by Customer
although easy send found some of the information required irrelevent
but would use again
20/05/16 by David
I was amazed at the value but the website is really awful; near unusable. It wont let you use enough characters to input correct data and I had to cheat the system. The service was as described thereafter, so no complaints there at all. I have since had to resort to alternatives as my experience was not a one-of, which is a pity. Get the web site issue resolved and it would be my go to every time.
20/05/16 by Mike
BEATS COMPETITORS HANDS DOWN.
20/05/16 by Customer
cannot fault parcel monkey for the price, fast pick up and amazing delivery time.i will defiantly use this company again 5 stars from me.
20/05/16 by Customer
Really easy and hassle free way to shipping parcels. Will use again, no brainer
20/05/16 by Kate
My parcel was collected Friday morning and arrived Wensday ,in perfect condition
20/05/16 by CustomerJennifer Peters
This was the best most affordable shipping!
20/05/16 by Customer Keila
Easy set up and prompt delivery, with added bonus of email alerts during delivery process.
19/05/16 by Customer: Steve
This site was easy and quick to use. It was the cheapest I could find and my parcel was delivered to Germany in good time. Thank you
19/05/16 by R. Maher
Price was good, but delivery of documents did not take 30 minutes as promised but they did arrive the next day. The delivery of the parcel worked well
19/05/16 by customer
Parcel Monkey USA, absolute garbage - they have stolen my package, it never left America and they are not responding to my messages; devastated, lesson learned
19/05/16 by DeRon Anthony Simumba
The package was picked up exactly as stated & arrived at the destination less than 24 hours later, all at a very reasonable price .... what more could you want!
19/05/16 by R.Graham
This company failed to deliver my parcel then it was returned damaged and with a missing item. They then denied having received images of the damage and my invoice even though they were uploaded onto their robotic like email system. Issuing court proceedings against them , do yourself a favour and avoid them.
19/05/16 by JR
Brilliant thank you
19/05/16 by antonio Martinez
Great service. It cost a little more than anticipated or was led to believe in promotional blurb.
But couldnt fault the service.
19/05/16 by R Vaughton
i use these alot as they delivery well and with no problems
19/05/16 by mike creighton
