We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
To send a set of cheap golf clubs to Spain we took the risk of no insurance. After all, £21 postage each set is cheap as chips. They got there fine and undamaged and in the time they said. Simply could not fault the service. So easy and excellent value. Thank you
22/03/16 by Anton Lander
Great stuff Anton, thank you for your custom!
Was confused as to all the choices for my parcels from eBay sales. Parcelmonkey give you all the choices allowing me to compare insurances as well as prices. The prices offered were better than going direct to Parcelforce which I eventually chose. Great service. Booked it at 9.30 am - they collected it at 12 noon the same day. Brilliant.
22/03/16 by Mrs Eileen Claridge
Just a very good service cannot fault you.
22/03/16 by CustomerEric Braham
Used dpd and dropped parcel at local shop....half the price of Royal fail,excellent service...
22/03/16 by MR FREDERICK STANBRIDGE
Excellent service and value for money
22/03/16 by Ebayer
Good quality for reasonable money.
22/03/16 by Marcin
Every experience Ive had with Parcel Monkey over the last four and a half years of sending parcels to my family in Australia has been excellent. Every box I have sent has arrived within the time specified ie 3-5 days - amazing.
22/03/16 by J Fletcher
Thank you very much for the great review, glad we have been able to assist with sending parcels to AUS for that amount of time
My item was collected by the appointed carrier and delivered within the stated time, and with no damage....cheaper this way directly through the same courier
22/03/16 by mcevoy
I sent a parcel from Glasgow to Athens. It cost exactly half the price quoted by the Post Office yet had collection from home on Wednesday morning and arrived in perfect condition the following Monday. It was so easy to book. I will definitely use for future parcels!
22/03/16 by Patricia Rainey
guaranteed next day delivery. Didnt arrive within 24 hours. Didnt even take to the correct entrance as requested
22/03/16 by Elite foods
Our Response: Dear Customer
I am very sorry to hear of this issue with the delivery. Parcel Monkey do not handle the goods as a reseller, so any instructions are passed to the courier company booked on our website.The drivers will take to the address provided at the time of booking as this is what shall appear on their manifest.
Apologies for the delay in your service
Kind regards
James
Iv used parcel monkey a few times now. All parcel shipped have been to different countries. There prices are very good and they get to where they need to fast with tracking all the way. Very happy
22/03/16 by Danny
Great service will use your service again.
22/03/16 by KENNETH MACKENZIE
Easy to use, easy to understand, very pleased and I will use again!
22/03/16 by Richard
Use this service and believe the advertising.
22/03/16 by Shauna Hill
Now I have to ask myself why I havent used them before. Great service
22/03/16 by Oliepops
I have used parcel monkey before to get a parcel to India for business which was at a reasonable price and got there within the allocated time with no problems. So I decided to use them to get a parcel to my Mum in St Vincent to send her tassimo coffee pods. I found a good price and delivery within 3-4 days. However, it was not the journey out but arriving in St Vincent that was the problems. DHL called my mother to pick up her parcel! I paid for a delivery service to the door as my mother is 80! They also made her pay customs of just over EC$26 to get the parcel as well as proving who she was. I am annoyed because it was not a commercial package and only a £20GP value and classed as a gift so I am not sure where it went wrong. I am not necessarily blaming Parcel Monkey but their partner DHL as I have used UPS before and it has been delivered right to her door with no problems! Parcel Monkey is easy and convenient to use and I will not let this experience stop me from using them for business or personal again.
22/03/16 by Neck
great and a great price
22/03/16 by Miss Kim
I wish I had known about this service earlier. On time and easy to use.
22/03/16 by Customer YS
Much cheeper and quick service. Brilliant.
22/03/16 by Mr Carter
Delivered on time and tracked the journey with no problems, great to know parcel arrived and documentation was easy to complete and attach to parcel
22/03/16 by Customer
I ordered a 48 delivery with parcel force which took 6 days to arrive. A little more info on the parcel monkey website as to collection/delivery timings would be more helpful. Parcel was delivered I damaged and left with a neighbour which was helpful as it meant I didnt need to drive to any collection point to pick it up. Over all happy with the service ðŸ‘ðŸ¼
22/03/16 by Tracy
Still waiting..said would deliver with 5 days..few weeks gone already
22/03/16 by Customer
Our Response: Dear Customer
I am sorry to hear that this item was not delivered by the courier, please let us know the PM order number on Live Chat and we can investigate this with the courier you booked with on our website. Once again apologies for the inconvenience caused
Kind regards
James
Quick & efficient; minimum of fuss. Parcel Monkey sends 20kg of luggage around Europe for 1/2 the price of Ryanair.
22/03/16 by Davo
3 missed collections. So after a lot of wasted time decided to take the parcels down to the local parcelforce myself. Cost three days waiting in and a refund to a angry customer waiting a long time for a parcel never collected. Will be using elsewhere from now on!
22/03/16 by James
Our Response: Dear James
I am very sorry to hear the courier failed to collect the goods, we do offer drop off services should they be more convenient. If the courier does not collect, please log in to your account and we can contact them to rebook the collection in.
Apologies for the inconvenience caused
Kind regards
James
first time i have used your service, and it was flawless from start to finish. i will definitely use again
22/03/16 by Rachel
excellent service very good
22/03/16 by Saima Riaz
Booked the parcel via parcel monkey for parcel force to the USA Booked on the Monday for collection on the Wednesday Waited all day no collection Couldnt find how to get help from parcel monkey, so phoned parcel force to be told it was missed off the drivers list! They collected next day, but it missed the deadline of where it had to go, no apologies, no refunds. I paid for a 2 day delivery but didnt get it because nobody bothered to collect the package. No check off parcel monkey to see if the parcel had been collected or to inform me what was happening.
22/03/16 by Kirsty Thomason
Our Response: Dear Kirsty
Sorry to hear that the courier failed to collect, the courier will of accepted the order or it would of shown as an error on your account. The delivery time frames are advised by the courier and listed next to the service but not guaranteed. Please do let us know if you have any further questions via Live Chat and we will be happy to look into this further.
Kind regards
James
Excellent! ! !
22/03/16 by ADINA
Picked parcel up promptly and delivered to USA without a hitch!
22/03/16 by Customer
Very good simply because they beat others on price.
One criticism - they try to sell insurance on top of the original quoted price. Unnecessary as the product (such as DPD classic) already comes with liability insurance. Quite misleading.
21/03/16 by William Johnson
Easy to book. Effortless collection (driver brought his own label) and it was delivered undamaged! However, when I booked, it was for "collection on 14th and delivery on 15th". It was collected between 9 - 10 on 14th then seemed to sit in "collection" for ages then was delivered on 16th at around 2pm. If theyd advertised "collection 14th and delivery on 16th", theyd have received a 5-star rating.
21/03/16 by C Lees
Easy to book. Effortless collection (driver brought his own label) and it was delivered undamaged! However, when I booked, it was for "collection on 14th and delivery on 15th". It was collected between 9 - 10 on 14th then seemed to sit in "collection" for ages then was delivered on 16th at around 2pm. If theyd advertised "collection 14th and delivery on 16th", theyd have received a 5-star rating.
21/03/16 by C Lees
Overall im very happy with parcel monkey. They collect on time and shipped within the time frame specified. I liked how I could track and know where the parcel was. Unfortunately in this particular shipment there was a framed photo picture frame which was very well wrapped and boxed, it was delivered broken. I understand that this cant always be the fault of the courier, with fragile written all over it I believed it could have been better handled by all that held it but putting that aside I would defiantly use parcel monkey again. Cost wise - on point!!
21/03/16 by Mrs. Gabriella Twine
Absolutely horrendous customer service. I having been using Parcel Monkey for business purposes, but am forced to change. Their customer service is shocking. Just one of the issues that occurred recently is that ParcelForce lost a parcel. It should have been delivered on the 26th of Feb, but didnt turn up. From my perspective, these things happen. That is what insurance is for and why I pay extra for insurance on Parcel Monkey. As Parcel Monkey require any communication to occur through them surrounding a claim/lost item, I started the process of trying to claim through them the week after. After over 20 emails, I have got no where. In desperation, I tried to submit a claim through Parcel Force, but it was rejected as Parcel Monkey had to submit the claim rather than me. Parcel Force admitted that the parcel had been lost and are waiting on Parcel Monkey to claim. It seems simple: Parcel Force acknowledge that the item has been lost, so there is no dispute over this and I should, therefore, receive a reimbursement. I have been in correspondence with Chelsie from Parcel Monkey who has been taking tips on customer service by watching Basil Fawlty from Fawlty Towers. As at 21st of March, Parcel Monkey have done absolutely nothing. No refund, no progress. I would not recommend Parcel Monkey to anyone because when an issue arises, then that insurance that you paid for on Parcel Monkey is completely wasted.
21/03/16 by Kevin
Our Response: Dear Kevin
I am sorry to read this negative review of the service with the courier, please contact our Live Chat team and we can look into this further, or raise a support ticket on your account and put FAO Management and your case can be reviewed. Apologies for the inconvenience caused
Kind regards
James
Good fast service!
21/03/16 by Customer
very good service i would use again
21/03/16 by Michael
I used your service and nobody turned up to another courier and drop it off. Not only that, knowone has even been in touch with me either! Id like a refund of £12.18 back in my account... This in return made me loose out on a very special and good win on eBay. So cheers for that!
21/03/16 by Luke
Our Response: Dear Luke,
I am sorry to hear of this issue with the collection, if a courier fails to collect, please contact us via Live Chat and we can chase the courier you booked with and get the collection booked back in. Likewise please let us know if you need a refund and we can get this issued for you. Apologies for the inconvenience caused.
Kind regards
James
No hasel, picked up on time and delivered on time. Will most certainly use again.
21/03/16 by Andy
Greatly appreciated service which is there when the need for it is
21/03/16 by Customers use Brownridge
A good site where prices and delivery agents are easy to access. Everything was fine on more than one occasion.
21/03/16 by Customer
